Neopost AS-980 Operating Manual

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AS-980

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Operating Guide

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Page 1 AS-980 olution Addressing S Operating Guide...
Page 2: Table Of Contents
Media Transport Belts _____________________________________________________________ 37 Limitations of this document: The information presented herein is subject to change. 10/14/2009 Neopost USA Inc. assumes no liability whatsoever for any losses or damages resulting from use of this information. © 2009 Neopost USA Inc. All rights reserved.
Page 3 APPENDIX B – SUPPLIES, SERVICE AND SUPPORT __________________________________46 Limitations of this document: The information presented herein is subject to change. 10/14/2009 Neopost USA Inc. assumes no liability whatsoever for any losses or damages resulting from use of this information. © 2009 Neopost USA Inc. All rights reserved.
Page 4: Section 1 - Getting Acquainted
Follow any specific occupational safety and health standards for your workplace or area. Limitations of this document: The information presented herein is subject to change. 10/14/2009 Neopost USA Inc. assumes no liability whatsoever for any losses or damages resulting from use of this information. © 2009 Neopost USA Inc. All rights reserved.
Page 5: Packaging/Shipping
Microsoft Internet Explorer 5.0 or higher. • System memory depending on your operating system. • At least 120 Mb free hard-disk space. • CD-ROM drive Centronics Parallel and or USB port • © 2009 Neopost USA Inc. All rights reserved.
Page 6: Operator View
MEDIA SIDE GUIDES – Used to center the media in the printer and provide straight feeding of media. LCD DISPLAY – Displays information about the status of the printer. PRINTER CONTROL PANEL – The keys on the printer control panel are used to operate the printer. © 2009 Neopost USA Inc. All rights reserved.
Page 7: Rear View
MOTOR CIRCUIT BREAKER – The circuit breaker protects the printer’s motor from overload. MAIN POWER SWITCH & POWER RECEPTACLE – This assembly contains the Main Power Switch, Power Receptacle and Line Fuses. © 2009 Neopost USA Inc. All rights reserved.
Page 8: Print Carriage View
PRINT UNITS –Hold the inkjet cartridges. Used to adjust the vertical print position. The AS-980 contains 3 Print Units; one capable of holding a single cartridge, one is capable of holding 2 ink cartridges and one capable of holding 3 ink cartridges (6 ink cartridges, for a total of 3”...
Page 9: Control Panel
TEST key – Pressing this key will put the printer into the test pint mode (LED on); allowing the printer’s internal “test image” to be printed. NOTE: A complete description of the functions and operation of the printer keys can be found in Section 3 – Operating the Printer. © 2009 Neopost USA Inc. All rights reserved.
Page 11: Section 2 - Printer Installation And Setup
NOTE: The cable used to connect the printer to the computer must not exceed 6 feet long. The parallel port may be used for all versions of Windows. The USB Port is used only for Windows ME, 2000, and XP. © 2009 Neopost USA Inc. All rights reserved.
Page 12: Connecting The Optional Feeder To The Printer
PRINTER INSTALLATION AND SETUP Connecting the Optional Feeder to the Printer A number of different feeder models can be used with the AS-980. Note: Please refer to the operations manual provided with your feeder for feeder setup instructions. A Feeder Interface Cable must be attached between the printer and feeder, as shown in Figure 9, so that the printer can stop/start the feeder appropriately.
Page 13: Nstalling The Nk Artridges
PRINTER INSTALLATION AND SETUP Installing the Ink Cartridges The AS-980 can accommodate six inkjet cartridges. Inkjet cartridges are installed as follows: Remove the inkjet cartridge from its packaging, taking care not to touch the copper contacts or the nozzle plate. Remove the protective tape from the inkjet cartridge.
Page 14: Setting Up The Transport System
3. Slide one piece of media, centered, in the entrance end of the printer, as shown in Figure 15, and adjust the Media Side Guides to the width of the media, plus 1/32”, as shown in Figure 16. Figure 16 Figure 15 © 2009 Neopost USA Inc. All rights reserved.
Page 15 The center belt has a vacuum assist feature that can be turned on with the Vacuum Switch located above the motor circuit breaker, as shown in Figure 19. The vacuum assist is useful when feeding smaller and lighter materials. Figure 19 © 2009 Neopost USA Inc. All rights reserved.
Page 17: Print Unit Positioning (Vertical Address Positioning)
1, 2 or 6, as shown in Figure 23. Note: The printer’s default orientation is “up-side-down” as viewed from the operator side. This is considered “normal” orientation. Horizontal print position is adjusted via your software (mailing program). Figure 22 AS-980 © 2009 Neopost USA Inc. All rights reserved.
Page 18: Print Area
TEST image is not loaded, then a TEST image will not be available to print when you press the TEST key. This Section assumes that you have setup the feed system and connected the printer to your computer. © 2009 Neopost USA Inc. All rights reserved.
Page 19: Section 3 Operating The Printer
Address Recovery – In event of a jam or misprint; in the printer you can recover up to the last 9 records by using this feature. See “Print Recover After a Jam” for details on the use of this feature. © 2009 Neopost USA Inc. All rights reserved.
Page 20: On Line Key
Press ON LINE key and then the ENTER key to get back to normal printing. Note. If paper jam occurs during the purge, after purge, you should use address recovery feature to get back to normal printing. Otherwise you will lose records. © 2009 Neopost USA Inc. All rights reserved.
Page 21: Print Recovery After A Jam
5. Then press the ENTER key again to restart the printer. 6. You may repeat this process a many times as required. When you reach the end of the database if the last piece jams, then enter 1 piece to be recovered. © 2009 Neopost USA Inc. All rights reserved.
Page 22: Installing The Printer Driver
Administrator Privileges. According to the Windows security model, only the Administrator can install the driver. 1. Insert the CD labeled Neopost Address Printer Installation. The installation program should start automatically, if it doesn’t, browse the CD and open the file named Install_Menu.
Page 23 Process", before you attempt to print. 6. Choose your printer model from the menu. Click Next. 7. Select whether or not you wish to set this as your default printer. Click Next. © 2009 Neopost USA Inc. All rights reserved.
Page 24 USB Users: Do NOT print a test page until you have verified and tested proper port selection. See section titled"USB Port Selection and Verification Process". 10. Verify all of your information and click Finish to complete the installation. © 2009 Neopost USA Inc. All rights reserved.
Page 25 Continue Anyway to complete the installation. Installation is now complete. USB Users: Do NOT attempt to print to the printer until you have reviewed the next section "USB Port Selection and Verification Process". © 2009 Neopost USA Inc. All rights reserved.
Page 26: Usb Port Selection And Verification Process
3. Click on the “Ports” tab and locate the fist USB selection choice in the list. If you have more than one USB choice, they are normally labeled as “USB001”, “USB002”, etc...). The first choice would be “USB01”. Then click on Apply. © 2009 Neopost USA Inc. All rights reserved.
Page 27 8. You are Finished. Your printer driver has been properly configured for the USB port you are connected to and the driver is communicating with printer. You are ready to begin printing. © 2009 Neopost USA Inc. All rights reserved.
Page 28: Print Driver Properties
SECTION 3 OPERATING THE PRINTER Printer Driver Properties The drivers for your AS-980 contain several settings that can be useful when using this type of printer: head alignment, feeder delay, text DPI and belt speed. Head Alignment The purpose of the Head Alignment is to permit slight (0.001-inch) horizontal adjustments to the position of the print heads to each other.
Page 29 Low(1), Medium(2), 600 DPI Low(1), Belt speed. The Belt speed (IPS) automatically changed to the optimum speed for the resolution selected. You can, however change the speeds to a lower speed as follows: © 2009 Neopost USA Inc. All rights reserved.
Page 30: Software Setup Examples
This example was designed for the AS-73. Notice how the address data is positioned at the top of the page, within the first 1.5 inches of the top of the page. When using the AS-980 it can accommodate and print the first 3 inches of the page.
Page 31 When ready to print, make sure the printer is on-line, then click on the "Print" button. Please contact Satori Software (800-357-3020) or visit the Tech Notes area of their web site for additional information. http://www.satorisoftware.com/US/support/TechNotes.asp © 2009 Neopost USA Inc. All rights reserved.
Page 32: Printing From Microsoft Word
When you have completed the steps above the layout should look like the one below. NOTE: When setting up a layout for the AS-980, be aware that the printheads are aligned in two banks and these banks can be aligned so that you can print in a 3” wide spread over the width of the media. Head 1 is on one rail and opposite it is heads 5 and 6.
Page 33 Pressing the ENTER key will start the printing process. If you have a graphic or fixed text to be printed with the data, refer to the section on Overlays. © 2009 Neopost USA Inc. All rights reserved.
Page 34: Section 4 - Maintenance
CLEAR THE NOZZLES BOTH OF THESE ACTIONS ACTUALLY HURT THE PRINT QUALITY BECAUSE THEY ALLOW BUBBLES TO FORM NEAR THE INK FIRING CHAMBERS. THESE BUBBLES PREVENT THE NOZZLES FROM FIRING CAUSING WHITE STREAKS IN THE PRINT IMAGE. © 2009 Neopost USA Inc. All rights reserved.
Page 35: Inkjet Cartridge Storage
Note: Do not shake the cartridge; as this will cause air bubbles to form, which will negatively affect the performance of the cartridge. It is recommended that you perform a purge, before starting to print Figure 23 again. © 2009 Neopost USA Inc. All rights reserved.
Page 36: Purging The Nozzles
Take care not to damage the PC Boards or electrical wiring. The exterior of the machine may be cleaned with any standard household cleaner which is non-abrasive and does not contain plastic harming solvents. © 2009 Neopost USA Inc. All rights reserved.
Page 37: Upper Pressure Rollers & Exit Rollers
CAUTION! Media Transport Belts can be damaged by some chemicals and solvents. Avoid using all solvents and untested chemicals on the Media Transport Belts. © 2009 Neopost USA Inc. All rights reserved.
Page 38: Cleaning The Media Sensor
CAUTION! Do not allow any liquids, chemicals or solvents to touch the sensor. If this occurs, the sensor will be damaged. Media Sensor Figure 24 As viewed from the exit end of the printer. © 2009 Neopost USA Inc. All rights reserved.
Page 40: Section 5 - Troubleshooting Guide
Remove and reinsert the cartridge into the pen stall. Insert a new Print Cartridge. WARNING DO NOT REMOVE THE SIDE COVERS OF THE PRINTER! THERE ARE HIGH VOLTAGES PRESENT BEHIND THE COVERS! © 2009 Neopost USA Inc. All rights reserved.
Page 41: The Printer
A Example shows part of the image printhead carriage that is set too (STE 140) ghosting and skewing. high or too low may cause media to jam, hesitate, slip, or skew. © 2009 Neopost USA Inc. All rights reserved.
Page 42: Printer Display Messages
Make sure material is feeding. The printer has timed out and has stopped the transport. Press appropriate key to Transport Time-Out No data, no paper, no operator continue. response, etc… for >5 minutes. © 2009 Neopost USA Inc. All rights reserved.
Page 43 Error in ESC Sequence report problem to software formatted incorrectly. vendor. Try again. If problem persists, The Escape command sent is not Ignore Unknown ESC Comnd report problem to software supported. vendor. © 2009 Neopost USA Inc. All rights reserved.
Page 45: Appendix A - As-980 Specifications
APPENDIX A Appendix A – AS-980 Specifications PRINT TECHNOLOGY AS-980 Inkjet, 6 HP 51645A High Capacity Inkjet Cartridges ADDRESS SPEED Up to 26,000/hr - #10 Envelopes PRINT QUALITY Print Quality Dots Per Inch Resolution (HxW) (Dots Per Inch) High Quality...
Page 46: Appendix B - Supplies, Service And Support
Conveyor /Stacker Available Obtaining Supplies, Service and Support Please contact your local Neopost dealer to obtain supplies, service and support for your printer. You can also order ink and other supplies by clicking the link below and then clicking the NEOSHOP link.
Page 47 Printer Control Panel...........6, 19 printer driver..........5, 22, 26, 28 Ink Cartridge Latch Levers.........8 Printhead Carriage ..........16, 17 Ink Level Monitor Reset..........13 Purge............19, 34, 35 Inkjet Cartridge ..........34, 35, 46 Jams................44 LCD Display ............7, 10 © 2009 Neopost USA Inc. All rights reserved.
Page 48 Upper Pressure Rollers........16, 37 USB Port ...............7, 26 Safety Precautions ............4 sensor................38 Service Menu ............19 Vacuum Switch ............7 Setup Menu ...............19 Vacuum Transport Belt ..........6 speeds ..............29,45 Systems Requirements..........5 TEST key...............9,18 test print..............9,18 © 2009 Neopost USA Inc. All rights reserved.

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