F-SECURE CLIENT SECURITY 7.00 Administrator's Manual page 251

virus', 'could be an image of a boot sector virus' and so on, send a
sample together with the F-Secure Client Security scan report to
F-Secure Anti-Virus Research Team (samples@f-secure.com)
according to the following guidelines:
http://www.europe.f-secure.com/support/technical/general/
samples.shtml
3. If it is a known infection, go to the F-Secure virus information pages
and get a description of the malware.
Download disinfection tools (if available) and print disinfection
instructions. In case disinfection assistance is needed, contact
Support (Anti-Virus-Support@f-secure.com) or if Support is unable to
help, send a message to F-Secure Anti-Virus Research Team
(samples@f-secure.com).
If you need urgent assistance, please point it out in your message.
4. If it is a new virus, try to locate a sample and send it to F-Secure
Anti-Virus Research Team (samples@f-secure.com) according to the
following guidelines:
http://www.europe.f-secure.com/support/technical/general/
samples.shtml
Provide as much information about the problem as possible. It is
important to know how many computers are affected with the virus.
5. If a computer is infected with malware that spreads in the local
network, it is recommended to take down the network until all infected
computers are disinfected.
The network can be taken into use only after all computers are
cleaned because a single infected machine can re-infect the whole
network within minutes.
6. Wait for the malware analysis from F-Secure Anti-Virus Research
Team, and follow the provided disinfection instructions carefully.
It is advised to backup any important data from the infected computer
before disinfecting it. This backup should not be taken using the
network; use external backup devices instead. Back up only data
files, not executable files. If there is a need to restore the backup
later, all restored files should be checked for infection.
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