Where To Send The Virus Sample - F-SECURE CLIENT SECURITY 7.00 Administrator's Manual

10.4.3 Where to Send the Virus Sample

If you receive a missed or incorrect detection, or a false alarm with
F-Secure Client Security, try to send us the following:
the file in question
the F-Secure Client Security version number
the last virus definition updates date
a description of the system configuration
a description of how to reproduce the problem
the F-Secure Client Security scanning report.
6. An infection or a false alarm on a CD
If an infection or false alarm is on a CD, you can send the CD to our
office in Finland. Please include a description of the problem, and a
printed F-Secure Client Security report, if possible. We will return your
CD if it has no infection.
7. Suspicious e-mail message
If have a suspicious e-mail message or a hoax, try to save it as a file
and then send it to samples@f-secure.com
cannot save a suspicious e-mail message to a hard disk, you can still
forward it to samples@f-secure.com.
8. A new virus or trojan
If you think an unknown infection is in the computer system and an
antivirus program does not find anything, please send us:
3-5 frequently used executable files
some Windows configuration files (WIN.INI, SYSTEM.INI) and
DOS configuration files (Autoexec.bat, Config.sys)
a full or partial export from a System Registry (this can be done
with the Regedit utility that all Windows versions have)
the contents of the \Start Menu\Programs\Startup\ folder
Send all virus, trojan, backdoor, worm and false alarm samples to:
samples@f-secure.com
CHAPTER 10
in a ZIP archive. If you
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