In What Language; Response Times; What To Do In Case Of A Virus Outbreak - F-SECURE CLIENT SECURITY 7.00 Administrator's Manual

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10.4.4 In What Language

10.4.5 Response Times

10.5

What to Do in Case of a Virus Outbreak?

Do not send the virus sample to any personal e-mail address at F-Secure
Corporation -your messages will be deleted by our e-mail scanner. Send
hoax samples and virus-related questions also to
If the virus sample is too big to send by e-mail, you can upload it (in ZIP
archive) to our ftp site:
ftp://ftp.europe.f-secure.com/incoming
Send a message to samples@f-secure.com
that you have uploaded and also a description of the virus sample.
Send all virus descriptions, problems and questions in English whenever
possible.
Our usual response time is 24-48 hours. Complicated cases may take a
longer time to investigate. If you do not get a reply from us within a week,
please re-send your message to samples@f-secure.com.
This section contains a checklist of what you should do and remember in
case there is a virus outbreak in the company network.
1. Disconnect the infected computer from the network immediately.
If the infection keeps spreading, the whole network should be taken
down without delay. All outgoing traffic should be blocked. Employees
must be instructed to report suspicious activities on their computers
immediately.
2. Try to identify whether it is a real infection or a possible false alarm.
Scan the computer with the latest version of F-Secure Client Security
with the latest virus definitions updates. If the infection is identified
exactly, go to Step 3. If the infection is identified as a 'possible new
samples@f-secure.com
with the name of the archive