Cinderella COMFORT Manual

INSTALLATION SECTION

UNPACKING YOUR CINDERELLA INCINERATING TOILET

INCLUDED ITEMS	QTY
Cinderella Comfort	1
Bowl liners	100
Product manual	1

NOTE! When unpacking the Cinderella toilet, use the pre-fixed strip on the bottom of the box. Release the strip all around the box and lift up the box.

MEASUREMENT SPECIFICATIONS

Height	600 mm	Ventilation pipe outer dim.	110 mm
Seated height	540 mm	Height center outlet	415 mm
Width	390 mm	Height center inlet	155 mm
Depth	590 mm	Weight	34 kg

ORIGINAL INSTALLATION PACKAGES FOR YOUR CINDERELLA TOILET

Cinderella Original Insulation Kit Arctic: Cinderella has invented a specially designed insulation kit that gives you an added advantage when installed in cold environments. This kit is specially designed for the Cinderella Incineration Toilet and adds a layer of insulation inside the toilet shell which restricts the accumulation of water and ice on your appliance. This eliminates wear on your product and its interior. Ask your dealer or visit our homepage www.cinderellaeco.com for further information.

Cinderella Original Installation Kit: We strongly recommend the use of the "Cinderella Original Installation Kit" when installing you appliance. This complete set includes necessary parts for an ideal installation, optimizing the incinerating process and functionality of your toilet. Box no. 1 includes an optimized flue cowl and elbow, for increasing the system flow rate and incineration efficiency. It contains a storm collar for the inlet air, as well as rods and clamps to support the installation of the pipes. Box no. 2 includes 7 x 110mm UV stabilized PP quality pipes - for installing the inlet and outlet ventilation.

CINDERELLA ORIGINAL INSTALLATION KIT, BOX 1		QTY
1	Storm Collar	1
2	Wall mount rod	3
3	Support clamp	3
4	Elbow, 87° w/drain	1
5	Flue Terminal Cap	1
6	Threaded rod	3

CINDERELLA ORIGINAL INSTALLATION KIT, BOX 2		QTY
1	Male-Female 1015 mm flue pipe	5
2	Male-Male 500 mm flue pipe	2

NOTE!

• This manual will further explain and demonstrate how to optimally install your toilet, based on the parts included in the Original Cinderella Installation Kit. Should you desire to install your Cinderella appliance with other than our original pipes and parts, be sure that they comply with the specifications described under section "parts and material specifications".
• In order to guarantee your Cinderella Incineration Toilet functions properly, It is essential to ensure proper ventilation in accordance with the guidelines in this manual. Installations deviating from the manufacture specifications or the use of non-authorized parts in the installation of the appliance will cause malfunction, wear or odors and will void the warranty.

INSTALLATION SPECIFICATIONS

SPECIFICATIONS PARTS AND MATERIALS

ITEM	SPECIFICATIONS
Ventilation pipes	Cinderella Comfort is required to be installed with 110 mm pipes with a smooth inner surface and a minimum inner diameter of 102 mm. The pipe material must be specified for temperatures over 100°C and preferably of a PP- or CPVC- type. We strongly recommend using the Original Cinderella PP- quality pipes.
Elbow (Outlet air)	Cinderella Comfort is required to be installed with a smooth curved elbow that minimizes the restriction of the air flow. We strongly recommend using the Original Cinderella Elbow 87° w/ drain.
Flue Terminal Cap	Cinderella Comfort is required to be installed with a flue terminal cap that prevents intrusion of rainwater and that has a minimum restriction of the air flow. Wind fans or similar is not to be used when venting the Cinderella Incinerating Toilet. We strongly recommend using the Original Cinderella Flue Terminal Cap.

NOTE!

• The inside of the ventilation pipe must be smooth and not embossed or grooved.
• The elbow must be accessible when installed, so that the drainage pipe can be rinsed, and the outlet pipe cleaned.
• Cinderella Comfort is proved for use in bathrooms/wet rooms (IP 34 classified), but water must not be splashed over the external parts of the toilet.
• The toilet must be placed on a firm and level base and your Cinderella appliance may be installed on a heated floor

INSTALLING THE CINDERELLA INCINERATING TOILET
It is essential to ensure proper ventilation in accordance with the guidelines in this manual to guarantee the functionality of your new Cinderella toilet. Improper installation may cause malfunction, wear or odors and will void the warranty. Read each section carefully before starting the installation of the toilet. Always make sure that the work is carried out by professionals in accordance with local regulations.

The Cinderella Comfort toilet must have its own outlet air pipe and it is not permitted to install Cinderella Comfort ventilation with the use of the following:

• Wind fan or similar as a replacement for the chimney cap
• Flexible ducts or pipes.
• Pipes with inner diameter less than 102 mm.
• Other 90° bends in addition to the elbow bend.
• Never use a mesh net in the ventilation pipe as this will restrict the airflow in the system.

• Upon installation of the appliance, the technical and administrative regulations of the country in which the toilet is installed must be adhered to. We recommend that you contact your local dealer for planning and installing your Cinderella toilet.
• If the pipe perforates the roof surface, ensure that it is in compliance with building regulations.

Before cutting any holes, always check that you will not cut any electrical wiring or water pipes.

INSTALLING THE OUTLET PIPES

DIAMETER VENT PIPE	OUTLET DIRECTION	REFERENCE	BENDS	MAXIMUM PIPE LENGTH
110 mm	Horizontal flue pipe	C	(Not allowed)	1000 mm
110 mm	Vertical flue pipe	A	None	6000 mm
110 mm	Vertical flue pipe	B	2 x 45° bends	5000 mm

NOTE! The center of the appliance flue terminal is 415 mm from the floor level.

NOTE! When adjusting the pipe length, please notice that the pipe will enter 35 mm into the appliance flue terminal, and will have to be calculated into the planning of your installation.

NOTE! When installing the pipe vertically, straight up from the appliance, please notice that the minimum distance from the wall to the toilet must be 280mm.

NOTE! The Original Cinderella Installation Kit includes 1015 mm pipes to be used on the outlet installation, the pipes are delivered with socket and gasket for simple installation. When installing the pipe on the outer wall, you will have to enter the pipe from the external to the inside.
NOTE! The appliance flue terminal is designed for connecting 110 mm PP quality pipes with an inner diameter of no less than 102 mm. The pipe is to enter 35 mm into the toilet flue terminal. Do not use excessive force when connecting the pipe, as this may damage the appliance.

NOTE!

• The pipe must always be installed vertically above the roof and extend at least 600 mm above the roof surface. If the outlet air pipe is to be enclosed (e.g. using metal siding), make sure that the end of the pipe extends at least 400 mm above the enclosure.
• If installed where snow is likely to accumulate it might be necessary to extend the pipe further, and to secure accordingly.

NOTE! Cinderella supplies a specially designed "siphon" that fits onto the elbow provided in the installation kit, this item can be purchased as an accessory from any Cinderella dealer. If installation is done from the interior, you will need to connect the siphon to the elbow-piece to prevent condensation and rainwater to drain onto the floor. Failure to collect the condensation and emptying it regularly, may result in damage to the floor.

INSTALLING THE HORIZONTAL INLET PIPE
It is important to ensure that the toilet has enough access to fresh air, and we therefore always recommend installing the Cinderella Comfort with designated inlet air connection. Supplying fresh air from the outside and into the appliance is essential for cooling, circulation and the supply of oxygen to the incineration process. If the toilet has restricted access to air / oxygen, you will experience poor incineration, reduced efficiency and possibly overheating of the appliance. Poor incineration over time will wear on the product and void your warranty.

OUTER DIAMETER INLET PIPE	HEIGHT MIDPOINT INLET PIPE	INLET DIRECTION	MAXIMUM PIPE LENGTH
110mm	155 mm	Horizontal	1000 mm

NOTE!

• The center hight for the inlet air terminal is 155 mm from the floor level.
• The Original Cinderella Installation kit includes 2 x 500 mm pipes to be utilized for the inlet air and ventilation and flue terminal cap. Adjust the length of inlet to fit he installation, please notice that the pipe will enter 40 mm into the inlet terminal on the appliance.

NOTE! When mounting the storm collar on the external wall, make sure that the pipe is installed flush with the storm bottom of the storm collar. Misplacement can lead to restricted air circulation that cause poor incineration, reduced efficiency and possibly overheating of the appliance.

INSTALLING THE ORIGINAL CINDERELLA FLUE TERMINAL CAP
NOTE! The Cinderella Original installation Kit includes a flue terminal cap that is designed for optimal flow and increased product efficiency. This cap consists of two parts, where the base section can be fixed to the pipes with stainless screws or glue, this for easy connection and removal for maintenance of the ventilation pipes. Use the 500 mm pipe included in the Cinderella installation kit as the last section of the ventilation pipe, this will utilize the connection of the flue terminal cap.

ELECTRICAL SPECIFICATIONS AND REQUIREMENTS

• This appliance must be installed in accordance with National Electrical Codes, as well as all state, municipal and local codes.
• The correct voltage, frequency and amperage must be supplied to the appliance from a dedicated, grounded circuit which is protected by a properly sized circuit breaker.
• The proper voltage, frequency and amperage are listed in this manual and on the product rating plate on the back of the toilet.

Power requirements	INPUT	CURRENT	FUSE
	220V-240V AC	9 A	10 A
Power consumption	STANDBY MODE		INCINERATING MODE
	0.5 W		2000 W
Connection polarity	CABLE CROSS SECTION	CABLE LENGTH	PLUG TYPE
	1,5 mm²	2,3 m	Type F Schuko CEE 7

NOTE! The toilet is delivered with a 16 Amp, 250Volt, 2 Pole 3Wire Grounding Type F schuko CEE 7/7 plug. To supply sufficient power to the unit as delivered, it will require a dedicated grounded circuit, with at least 10 amps of available power at 230 V AC.

• The connection cable must be laid in such a way that it does not come into contact with sharp edges.
• Changes to the internal electrical installation or the connection cable must be performed by a professional tradesman or a similarly qualified person in order to prevent safety hazards.
• Power converters are not recommended for use with your Cinderella product. Cinderella comfort has a maximum power consumption level of 2000W, which may be sustained over periods exceeding an hour at a time. Power converters with a "peak consumption" level of 2000W may be unable to maintain this power output and become overloaded, damaged or unsafe if used with your Cinderella Comfort.

CHECKLIST TO VERIFY COMPLETE INSTALLATION

CONFORMANCE	CONTROL ITEMS
	The connected voltage is in accordance with the appliance rating plate
	The flue pipe length is installed according to manufacturer specifications
	The flue termination is no less than 600 mm from the roof surface
	Safe draining "siphon" is installed where condensation is likely to accumulate
	Flue pipe material is installed according to manufacturer specifications
	Flue cap is installed according to manufacturer specifications

PERFORMANCE TEST TO VERIFY SYSTEM FUNCTIONALITY

When the "Start" button is pressed, the incineration cycle will be activated. The estimated time for the verification test is approximately 120 – 170 minutes. The yellow light will be lit when the incineration is ongoing, and the complete test should be completed without any fault indications or system interruptions. The toilet will have to cool down to the point that the fan has stopped before the ash container can be removed. The cooling phase can take from 60 – 90 minutes, depending on the ambient cooling temperature. The end result should only be fine white dust. Any end results deviating from this or an incineration time exceeding 90 minutes may indicate a restriction in the flue vent or a lack of oxygen. Check that the installation is in accordance with the manufacture specifications, presented in INSTALLATION SECTION of this manual.


The ash container will get very hot while incinerating. Do not remove the ash container until the toilet has cooled completely and the fan has stopped.
NOTE! The performance test is designed to be performed when the toilet has not been used. Results may vary when performing this test on used toilets.

USER SECTION

INTENDED USE AND HANDLING

The Cinderella Comfort toilet is intended for indoor installation and use in leisure homes such as cabins, second homes, outhouses, site welfare units, boathouses and pool houses. The toilet is solely designed to incinerate bodily waste products and small sanitary products such as tampons, sanitary pads and non-alcoholic baby, face and cleaning wipes. Using the Cinderella Comfort to incinerate other items constitutes misuse and will void your warranty.
Do not put the following items into the toilet:

• Excessive amounts of paper of any kind
• Chlorine based cleaning agents
• Alcoholic cleaning wipes
• Newspaper
• Paper towels

• Flammable liquids or materials
• Cigarette lighters
• Cigarettes or cigars
• Petrol
• Alcoholic drinks or liquors
• Alcohol or rubbing alcohol

• Nail polish remover
• Lighter fluid
• Lamp oil / kerosene
• Aerosol containers
• Glass or plastic bottles or containers etc.

GENERAL SAFETY

!

• Do not operate the incineration toilet if it is visibly damaged.
• If the connection cable for the toilet is damaged, it must be replaced by the manufacturer, customer service or a similarly qualified person in order to prevent safety hazards.
• This incineration toilet may only be repaired by qualified personnel. Unauthorized repairs can result in considerable danger or damage to the toilet.
• Cleaning and user maintenance may not be carried out by unsupervised children.
• Do not use any explosive substances or flammable cleaning agents when maintaining the toilet.

• The toilet is solely designed to burn bodily waste products and small sanitary products such as tampons, sanitary pads and baby, face and cleaning wipes.
• Young children must be supervised when they use Cinderella incineration toilets.

SAFE OPERATIONS

• The ash container in the toilet will become very hot when the toilet is in use. Make sure the safety cover is in place when the toilet is in use. Do not empty the ash container until the toilet has cooled completely.
• The seat does not have a soft-close function, take care not to crush your hands or fingers when closing the seat or lid.

Danger of poor incineration and overheating of the system!

• Always use a new bowl liner when using the toilet.
• Always ensure sufficient ventilation so that the heat generated during the operation can dissipate.

CINDERELLA COMFORT SAFETY FEATURES

• The incineration process is inactive while the toilet lid is open. The incineration will not start until the seat and lid are closed.
• The hatch to the incineration chamber CANNOT remain open while the toilet is still hot (e.g. during cleaning). This is only possible when the toilet has cooled down and the fan has stopped.
• Should a ventilation problem arise and the internal temperature of the toilet increases to more than 105°C, incineration will be interrupted and an error message and code is displayed. This situation requires a manual reset to ensure the ventilation issue is addressed before the toilet can be used again.
• If the ash container is improperly positioned after emptying, incineration will not start and a warning light and message will be displayed.
• If the incineration chamber hatch mechanism gets jammed or is prevented from closing properly, incineration will not start and an error message will be displayed.
• The Cinderella Incinerating toilet's smart software monitors the temperature while incineration is taking place. If any deviations from the normal temperature range are detected, this will immediately result in the incineration stopping and a error message will be displayed.

IMPORTANT USER INFORMATION

NOTE!

• Always remember to place a new liner in the toilet bowl before use, one liner per visit
• The toilet lid must always be closed when the toilet is not in use. Incineration will not start or continue until the lid has been closed.
• The incineration cycle could take up to 180 minutes from the most recent visit.
• The fan will continue to run until incineration is completed and the internal temperature of the toilet has returned to the normal range. The cooling phase can exceed 120 minutes after incineration is completed, depending on the temperature of the air provided for cooling.
• Your Cinderella toilet may be used at any point during the incineration or cooling processes. Incineration is interrupted during use. Be sure to close the lid and press ''Start'' at the completion of each visit.

	Capacity 4 visits per hour The Cinderella Comfort toilet is designed to handle up to four visits per hour. To avoid overload, more than four visits in an hour is not recommended. Overloading the toilet with many visits in a short period of time, without completing an incineration cycle, can result in odours and leakage, and may damage the toilet.
	Emptying Frequency The total liquid capacity of the system's waste container is 5 L. The ash container should be emptied frequently (once a week) for best operation. This ensures more efficient incineration and helps keep the catalytic converter cleaner. If your ash container has not been removed (by weekly emptying routines), your Cinderella Comfort will display a message to empty the container after 90 incineration cycles, and will lock out further visits if not emptied after 120 visits. We recommend that you empty the toilet as often as possible to ensure better incineration efficiency and less wear of the product. Failing to empty the ash container when full may cause damage to the toilet and void your warranty.
	Preparing your toilet for a lengthy period of non-use In cases of longer periods of non-use or risk of lightning strikes, the plug should be disconnected from the power supply in order to protect the toilet against damage. NB! The waste must be incinerated and the yellow light switched off before disconnecting the plug. If unburned waste remains in the toilet, this could cause substantial damage over time. The toilet should be stored dry, and to reduce the external influences of temperature variations and moisture, it may be wise to disconnect the toilet from the pipes for longer periods of non-use. Remember to always reinstall the toilet before use.
	Short period of increased use Should the situation require an unusually high number of guests to use the toilet for a short period of time, please follow these tips: Empty the ash container completely before guests arrive. Preheat the toilet before use by opening and closing the lid then pressing the Start button. Ensure guests are instructed to use a bowl liner and press "Start" after every visit. Check regularly to ensure the toilet lid is closed and the yellow incineration light is still lit. You may need to run an extra incineration cycle or two before emptying the ash container to ensure that the waste has been fully incinerated. If the increased use lasts multiple days, make sure to empty the ash container often, about every two days.

THE CONTROL PANEL

The control panel is equipped with a combination of light, sound and display messages that will give the best possible user experience. There are a number of light and sound combinations that will tell the user about the status of the system. It is important that all users familiarise themselves thoroughly with these signals before use. An overview of all the light and sound signals can be found in the troubleshooting table.

NOTE!

• A green light indicates that the toilet is connected to the power supply. When only the green light is lit, the toilet is in standby and ready for use.
• A yellow light indicates an ongoing incineration process and will light constantly while the toilet is in incineration mode
• A red light indicates interruption and will alert the user that the toilet is no longer incinerating or in standby.

Standby

Incineration mode

System interrupted

Selecting your language
Hold down the "Select language" button for three seconds until "Language" is displayed on the first text line. The current language will be displayed on the second line. Push the "Select language" button repeatedly until the desired language is displayed. The new language will be saved a few seconds after you press the button, and the toilet will resume operation.

Emptying indicator
Your Cinderella appliance will indicate when it is time to empty the ash container. The display will read ''EMPTY THE ASH CONTAINER" and you will hear three short beeps when the toilet lid is opened. If not emptied within a certain amount of uses, the toilet will lock down. At this point the yellow, red and green lights are constantly lit and the display will read ''TOILET LOCKED CONTAINER FULL". You will hear three short beeps every ten seconds until the ash container is emptied.

NOTE! The ash container will usually only be half full when you get the indication to empty the ash, you should still empty the ash as emptying it often improves the incineration efficiency.

USING THE CINDERELLA COMFORT TOILET

1. Check that the green light on the control panel is lit, indicating the unit is powered and ready for use.
   

2. Lift the toilet lid and seat. A red light starts flashing. The ventilation fan starts.
   

3. Place a bowl liner in the bowl. Use a new bowl liner for every visit.
   

4. Lower the seat. The toilet is ready for use.
   

5. Use the toilet as usual. If little waste is produced, it may be helpful to pour some water into the bowl to add weight.
   

6. Close the toilet lid.
   

7. Push the "Start" button to drop the bowl liner and its contents into the incineration chamber. Incineration begins as soon as the hatch is closed. The toilet is now ready for the next user.
   

8. A constant yellow light will display during active incineration. The toilet may be used at any point. This will temporarily interrupt incineration. Incineration time may vary based on the number of visits and amount of waste.
   

OPERATING THE FRONT COVER AND ASH CONTAINER

Only operate the ash container when the toilet is in standby mode and sufficiently cooled.
NOTE! Please see the maintenance section for instructions regarding cleaning and emptying the ash container.

APPLIANCE ORIENTATION

ID	PART DESCRIPTION
1	Control panel w/display
2	Lid
3	Seat
4	Insert for ash container
5	Front cover
6	Ash container
7	Temperature safety

MAINTENANCE

EMPTYING AND CLEANING THE ASH CONTAINER

• Do not use any sharp tools or objects when cleaning the ash container insert, as this will damage the insert and reduce its service life.

NOTE!

• In order to preserve the functionality of your toilet in the best possible way, we recommend that you carry out the "steam cleaning" procedure every time you empty and wash the insert. This will prevent the possible accumulation of tar and unwanted deposits in the catalytic converter and toilet exhaust system.
• When emptying the toilet, make sure that the grid power is connected. Emptying the appliance without power will not enable the system to reset the use counter.
• It is better to empty the ash as often as possible for better incineration efficiency.

STEAM-CLEANING THE CATALYTIC CONVERTER
Recommended frequency: When emptying the ash container or at least every 500 uses.

1. Ensure that the toilet is cold and the ash container has been emptied and cleaned.
   
2. Remove the front cover and release the ash container
   

3. Pour approximately 1 L of clean water into the toilet insert
   
4. Insert the ash container carefully without spilling any water, and attach the front cover.
   
5. Lift the lid and verify that the fan starts spinning.
   
6. Press "Start" to begin an incineration cycle.
   
7. The water will start to boil and the steam will clean out any debris in the catalytic converter. This system cleaning will normally take 60–80 minutes.
   

NOTE! Do not use the toilet during the maintenance procedure, as this will impair the function of the cleaning. The toilet can be used when the toilet returns to standby mode.

CLEANING THE BOWL
Recommended frequency: as required for cleanliness and when emptying the ash container. To clean the bowl:

1. Open the toilet lid.
   
2. Press and hold the "Start" button for three seconds to open the hatch to the washing position.
   
3. Use moist paper, water and a mild cleaning agent as required. Drop the paper in the bowl and close the lid.
   

• Do not use flammable cleaning agents to clean the bowl.
• Some metal edges may be sharp
• The toilet needs to be cooled and in standby mode before cleaning the bowl.

Do not use chlorine-based cleaning agents to clean the bowl. Chlorine is extremely harmful for the catalytic converter and if put into the toilet it may cause it to malfunction.

INSPECTING THE CATALYTIC CONVERTER
Recommended frequency: Every 500 uses.
The catalytic converter is the primary air duct between the incineration chamber and the appliance flue terminal. Any accumulations of particles in the catalytic converter will reduce the flow rate and the toilet efficiency, and may be the cause of bad odour. It is therefore important to ensure that the catalytic converter is open at all times. Any changes in incineration time, incineration efficiency or odour, may be due to dense catalytic conversion. The best method to easily clean the catalytic converter is to perform "steam cleaning" as described in STEAM-CLEANING THE CATALYTIC CONVERTER section. You can also inspect the front of the catalytic converter by removing the ash container and illuminating the combustion chamber from the inside. Any remaining particles or odours persisting after steam cleaning will have to be removed by rinsing the catalytic converter with hot water.
NOTE! Clear signs of corrosion or deformity of the catalytic converter will indicate that the catalytic converter must be replaced. Contact your local service provider to arrange for service.

CLEANING THE APPLIANCE FLUE TERMINAL
Recommended frequency: at least every 500 uses.

1. The appliance will have to be disconnected from the flue pipe and power source.
2. Clean the flue terminal with a flexible brush, it is important that you clean both the exhaust pipe and surrounding venturi all the way back to the fan blades, this to get sufficient air flow.
3. Remove the ash container and clean out any debris in the container.
4. Use a vacuum cleaner to extract the remaining debris in the exhaust pipe and catalytic converter.
5. Reconnect the appliance to the flue pipe and power supply.
6. Install the ash container and front cover.
7. It is recommended that you perform a steam cleaning after performing the flue terminal maintenance.

RINSING THE CATALYTIC CONVERTER WITH HOT WATER
Recommended frequency: at least every 500 uses. Rinsing the catalytic converter with water may be necessary in situations where steam cleaning do not remove the particles or bad odours. This procedure requires heavy lifting and a facility where spillage of water is acceptable. Make sure to perform steps 1-7. in the "Cleaning the appliance flue terminal" procedure and follow the steps as follows:

1. Place the toilet where it is OK to spill water, e.g. where there is a suitable drain, outside or in a bath. Use the specially designed Cinderella funnel, or a funnel that fits in the flue pipe. Slightly tilt the toilet forward, and pour 2–3 L of hot water through the flue pipe and catalytic converter. The excess water should be clean at the endof the rinsing process. If necessary, use more water to properly clean the system.
2. Repeat step 1 4-5 times until the water is clean and no crystals or other obstructions can be spotted when inspecting the catalytic converter.
3. Reconnect the appliance to the flue pipe and power supply.
4. Install the ash container and front cover.
5. Perform the performance test.

NOTE! Before disconnecting the appliance and rinsing the system with hot water, inspect the catalytic converter and perform steam cleaning. If the catalytic converter is still clogged, or odour is still noticeable when incinerating, perform the system rinsing.

It is advised to be two people to do this operation, where one can hold the toilet while the other rinses the catlytic converter.

TROUBLESHOOTING AND FAQ

Service must be performed in accordance with all state, municipal and local codes. If you are unsure of the regulations in your area, please contact your nearest dealer or service representative for further instructions. The power should be disconnected when performing all servicing and maintenance on the toilet.

Online Troubleshooter Module
The sound and light signals on the toilet control panel indicates the operating status of the toilet. Downtime and faults in the toilet will be notified with various sound and light signals as described in TROUBLESHOOTING TABLE section in this manual. We have gathered the most common errors / problems in a online troubleshooter, so that you can easily get answers to what is wrong with your toilet, and get suggestions on how you can solve the problem yourself.

Resetting the toilet system
During cleaning and troubleshooting, resetting the electronics may sometimes be helpful. You can do this by pressing the "Start" button. This will cause a short beep to sound. Hold down the button for about eight seconds until you hear a long beep, then release the button.

Error messages
When lights are flashing, you should look for the reason, and fix the problem before using the toilet. You must take immediate action in the event of any irregularities such as odours, poor incineration or system failures, in order to avoid damage and unnecessary repair costs.

Triggered bi metal thermostat
The bi metal thermostat is triggered if the internal temperature in the toilet is too high. This will normally occur if there is a lack of air flow, or restriction in the inlet- or outlet section of the installation. It is therefore important that you check that the intake air is in accordance with the specifications, and that the flue vent is open and free of obstacles. Visually check the catalytic converter and perform the steam cleaning procedure.

During a power outage
If an incineration process is ongoing during a power outage, you may experience temporary odours from inside the toilet and smoke and odours from the flue pipe outside. The fan will operate on battery power until it is cooled. Since the incineration will not automatically restart when the mains power returns, you must manually start a new incineration cycle. If the power outage is expected to last for longer than two hours, it is important that you empty any waste from the toilet, as this could damage the toilet if it remains there for a longer period of time. Never use the toilet during a power outage.

Odours in the room
Odours can have several causes:

1. Failure to use a bowl liner each time the toilet is used or improper use of the liner.
2. The airflow may be blocked. Inspect the flue pipe and flue termination cap.
3. Check that the installation has been performed in accordance with the installation manual. Too much restriction in the flue pipe could cause back pressure and cause odours inside.
4. The exhaust pipe may be clogged.
5. The catalytic converter may be clogged.
6. The outlet pipe is not properly fixed to the toilet.

Odours outside
The causes may be the same as for inside the room, or:

1. The catalytic converter has not reached operational temperature. When the toilet is cold it can take a few minutes before the catalytic converter reaches the temperature where it starts to function properly.
2. The catalytic converter may be corroded or deformed. Contact your servicing provider.

Power surges
If the appliance experiences a surge of power, for example during a lightning storm, the appliance will reset automatically, and a new incineration will have to be started manually.

Documents / Resources

References

• Cinderella Incineration toilets – Cinderella Eco Sales AS

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