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Bay-Tek PRIZE HUB Service Manual

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SERVICE MANUAL
***Prizes not Included***
Introducing Prize Hub Cloud!
Manage all your Prize Hubs online!
· Remote Configura on
· Prize Inventory Management
· Performance Monitoring
· Vend Reports
Scan to learn more!

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Summary of Contents for Bay-Tek PRIZE HUB

  • Page 1 SERVICE MANUAL ***Prizes not Included*** Introducing Prize Hub Cloud! Manage all your Prize Hubs online! · Remote Configura on · Prize Inventory Management · Performance Monitoring · Vend Reports Scan to learn more!

  • Page 2: Factory Contact Information

    FACTORY CONTACT INFORMATION BAY TEK ENTERTAINMENT Pulaski Industrial Park 1077 East Glenbrook Drive Pulaski, WI 54162 USA SIGN UP TO RECEIVE OUR E-MAILS! Stay up to date on the latest game information, new products launches, early notification of parts specials, updates of retro fit parts, software upgrades, best practices and more! Visit baytekent.com and enter your email to sign up! You can also register your new game at baytekent.com/register PARTS...

  • Page 3: Table Of Contents

    PRIZE HUB SETUP ………………………………….……………..…….………. 8 - 14 MARQUEE INSTALLATION …………...…………………………………….…...…... 15 MODULE DIMENSIONS AND CAPACITY …………...……………………….…...…... 16 SIGN UP FOR PRIZE HUB CLOUD ………...………….………………………… 17 - 19 IMPORTANT INFO ……………………...…………………………………….…...…... 20 USER INTERFACE ………………………………………...………………….…...…... 21 MAIN MENU FUNCTIONS ..………………………………...………………….… 22 - 33 PRIZE HUB CLOUD USER MANUAL ..………...…..………..……………….…...

  • Page 4: Game Specifications

    GAME SPECIFICATIONS MODULE WEIGHT SHIPPING MODULE WEIGHT Main Module 254 lbs 115 kg Main Module 344 lbs 156 kg Capsule Module 474 lbs 215 kg Capsule Module 564 lbs 256 kg Spindle Module 381 lbs 173 kg Spindle Module 471 lbs 214 kg Locker Module 298 lbs...

  • Page 5: Safety Precautions

    SAFETY PRECAUTIONS This unit is capable of producing sound levels hazardous to human hearing. Consult local sound regulations and adjust volume accordingly. Cleaning Instructions: Use mild glass cleaner for the windows and a damp rag for the exterior wood. The appliance should not be cleaned by water jet.

  • Page 6: Machine Dimensions

    MACHINE DIMENSIONS All Modules are 33 inches deep and 79 inches tall. 33” 84 cm 8’ 10” 269 cm 79” 201 cm 25.5” 17” 65 cm 20” 43 cm 34.5” 51 cm 88 cm 34” 86 cm 11’ 2” 340 cm...

  • Page 7: Welcome To Prize Hub

    With the flexibility to u lize many cketless user interfaces, card swipe systems, RFID readers and bar code scanners, the Prize Hub is your cket to the future of redemp on! GAME INSPECTION Please inspect the game for any damaged, loose, or missing parts.

  • Page 8: Prize Hub Setup

    Remove the cardboard surround, plastic bag, and any attached banding straps. Using 2 people, carefully remove the Module from the pallet and bring into position in the room. Planning: Prize Hub 2.0 can be configured and assembled with any module attached to either side of any other module. Limitations: - The Network Cable from each module must be routed through the lower side holes in the cabinet and plug into the main module’s switch.
  • Page 9 PRIZE HUB SET UP Working through the back door of each module, install a bolt, 2 washers, and 1 nut into the hole near the top into the Prize Hub module next to it. Tighten with a 1/2” wrench. If this module is to be used on an end, install the bolt so the nut will be on the inside of the module next to it.
  • Page 10 PRIZE HUB SET UP Locate the Hardware Finish Kit from inside the main module. Part # A5KIT-PH2-FINISH Locate the 2 metal plates that will cover the holes on both the left and right sides of the fully assembled cabinets. Install using 4 of black screws for each plate.

  • Page 11: Load Prizes

    PRIZE HUB SET UP Load Prizes Locate the following items from your prize supplier: - USB flash drive - Live product displays (for capsules) - Prizes - Itemized packing slip Load all prizes in the appropriate locations according to the ticket value on the packing slip.
  • Page 12 PRIZE HUB SET UP Quick Set Up in Menu System This is only a quick look at the important settings to get your Prize Hub set up and ready to be used. More detailed explanations of all menu functions are located in the Main Menu Section.
  • Page 13 PRIZE HUB SET UP Touch “Modules” This screen will show all of the connected modules by touching the left and right arrow buttons Touch the circle to bring up the image picker and change the image of the module to match its’ type to help identify it.
  • Page 14 This screen will be different for the different card systems. All fields must be filled out completely with the information provided by your card system company, Touch “Save” first, then touch and Exit”. The Prize Hub is now ready to be tested and operated.

  • Page 15: Marquee Installation

    The marquee will be install on these slats in the center of the assembled machine. Team-lift the marquee onto the top of the Prize Hub. One person will have to hold the marquee up while the other directs them to center it.

  • Page 16: Module Dimensions And Capacity

    Module Dimensions & Capacity Locker XL Locker Spindle Capsule Capacity Total Variety Capacity Height Width Depth The capsule mechanism is 2160 2" Capsules Capsule Module compatible with 2” acorn, round, egg, candy capsules, Spindle Module and 2” foam and super balls. 54 - 252 9"...

  • Page 17: Sign Up For Prize Hub Cloud

    Prize Hub Cloud Menu. Click on “Login / Signup”, or “Start Your Free Trial Today”. If you already have a Prize Hub Cloud account, type your email and password and sign in. If you're new to Prize Hub Cloud: Click on “Sign up”...
  • Page 18 Click on “Register Prize Hub”. This screen will appear: You will now need someone in front of the Prize Hub machine: From main menu, go to the Prize Hub Cloud Menu. Click on “Register With Cloud” A code will be displayed.
  • Page 19 - Complete the order by clicking “Subscribe”. Registration is now complete - click “Done”. The account home screen will be displayed. The left side of the screen will show data across all of your Prize Hubs. Refer to “Prize Hub Cloud User Manual” for more information.

  • Page 20: Important Info

    IMPORTANT INFORMATION Important info about the Prize Hub 2.0 1.) All card system interfaces must plug into the Payment Adapter on the Prize Hub. If the card system uses 2 different interfaces, for example a NFC reader and scanner, 2 Payment Adapters must be used.

  • Page 21: User Interface

    If no information is provided, If all dispensers are shown, then clicking a the default message is button will disable all other dispenser “Welcome! The Prize Hub Is types and only display the type selected. Ready!”. If all dispensers are NOT shown, then clicking a button will toggle that type.

  • Page 22: Machine Setup Menu

    Options to change the dispenser type color Settings that will be used for each prize that is associated with dispenser type. Timeouts Settings for how long the Prize Hub will wait for certain things. Display Ability to change the display orientation.
  • Page 23 Shopping Mode. This will disable the Multivend option. Confirm Before Shopping If checked, at card swipe the Prize Hub will show the amount of tickets on card, and asks if you would like to continue to Shopping Mode. Allow Multi-vending If checked, a guest can change the quantity of the selected prize to dispense more than one at a time.
  • Page 24 Machine Setup Menu Module Setup Menu Click the circle to bring up the image picker and change the image of the module to match its type. Each connected module can be cycled through with the [<] and [> >] buttons Module Name: Can be named “Left Spindle”...
  • Page 25 Machine Setup Menu Dispenser Setup Menu Click the circle to bring up the color picker to change the dispenser type color shown on the user interface. Each connected module can be cycled through with the [<<] and [>>] buttons. The Dispenser can be named. Usually Capsule, Locker, or Spindle Reset Color: Will reset the color of the dispenser to the default color.
  • Page 26 Touch the image or default circle to bring up the image picker to change the image shown on user interface Test Vend: The Prize Hub will vend Touch the [ < ] and [ > ] buttons to cycle this prize location.

  • Page 27: Images Menu

    Prize Setup Menu Prize Details Menu Displays the current status of all items: Prize Location Cost of Prize - The amount of tickets needed to vend prize. Max Vend Allowed: Set in “Main Hub Setup” menu in Machine Setup Menu and the “Max Vend”...
  • Page 28 Add Currency will add the amount of tickets to the screen for testing. Shows amount of tickets added by the different input options. Statistics show daily and total tickets added to Prize Hub and used. Touch “Reset Stats” to clear to 0.

  • Page 29: Language Setup Menu

    The option to set the hourly offset to match their particular time This will not change automatically for day light savings time changes. Note: If your Prize Hub is offline, a different screen will appear: The time and date will have to be se manually.
  • Page 30 Every card system is different. However, they all will interface through the card payment adapter. Connect your card system to the Prize Hub: Plug the card system’s swiper or reader into the USB slot on the card payment adapter. On card systems that have a network cable, this must be plugged into the right side network socket.
  • Page 31 The “SYNC NOW” button will pull any changes made on the website down to the Prize Hub. Note: Any changes made on the Prize Hub itself will be pushed up to the Cloud when you exit the Prize Hub menu.

  • Page 32: User Setup Menu

    Light Show Setup Menu Light Show Setup: Setup the order of modules to showcase the chase pattern by holding and dragging modules to match the correct orientation of the modules. Touch “Refresh” after moving modules. Touch Test Order to show lights sequence in the order left to right. Browsing Sequence: Select how the light show will behave during browsing.

  • Page 33: Network Setup Menu

    Network Setup Menu Network Menu: Show information regarding devices (including the main hub) connected to the machine Button to test network availability Button to setup the WiFi adapter on the motherboard. History Menu History Menu: Logs the activity on the machine. Filters are available to narrow down results.

  • Page 34: Prize Hub Cloud User Manual

    Prize Hub Cloud User Manual Prize Hub Cloud is an Online Web Portal that allows you to manage all your Prize Hubs in one place. Remote Configuration Prize Inventory Management Performance Monitoring Vend Reports And More! The left side of the screen will detail information from all of your Prize Hubs.
  • Page 35 - Name of Prize - Description - SKU Number Note: If pictures have been loaded onto a Prize Hub itself using a USB stick, these pictures MUST be loaded into Cloud to take full advantage of its capabilities. Refer to “Setting up Prizes in Cloud”...

  • Page 36: Reports Tab

    Filters can be used to narrow down data. Prize Vend Statistics Reports Click on Filter Click on Prize Hub of interest, or to run wide open, click Apply. Prize Vend Statistics Report shows Account, Prize Name, Current Vends, and Lifetime Vends statistics.
  • Page 37 Prize Hub Outages Report Click on Filter To run wide open, click Apply Outages Report shows Prize Hub MAC Address, Operational Time, Outage State Date, Outage End Date, and Outage Duration. The report can be exported to PDF, Excel, and CSV.

  • Page 38: Users Tab

    Cloud system. Alert Preferences The user can receive texts, emails or both from the Prize Hub. Recent Activity Logs Recent activity of the users are logged. Filters can be used to narrow down data.

  • Page 39: Information Tab

    This syncing is originated by the Cloud website by the “Rotate Secret” button. If this needs to change, the user would input this secret key into the Prize Hub , then press “Update Key”. It would only be needed if the hard drive software on the motherboard were to be changed.
  • Page 40 Individual Prize Hub Inventory The Inventory tab lists all of the inventory locations the Prize Hub. Prize Picture: The picture that will display on Prize Hub. Name: The prize location on Prize Hub. Prize Name: The name of the prize.

  • Page 41: Settings Tab

    Email and Text Alerts can be enabled or disabled. Displays current Status and Description of Status Time Zone: Select the time zone where this Prize Hub is located. This will help in knowing what time the alerts should be time stamped. Hours of Operation: Input the hours that the location is normally open and doing business.

  • Page 42: Configuration Tab

    Custom UI Settings: A custom User Interface background screen can be loaded onto the Prize Hub. Select “New” to load a jpeg or mpeg 1080 x 720 file. Custom message: Type in a message that will show on the Prize Hub during attract mode, alternating after the “Welcome”...
  • Page 43 Chase (1st color chasing 2nd), or random Rainbow color while it is in attract mode. Choose colors and speed if it applies. For changes to take affect, the Prize Hub must be power cycled, or the menu entered and exited. Location Info: This information will show on screen when a guest touches the Operator Information Icon on the main user interface.
  • Page 44 Machine Settings: Expected Modules: Set to how many modules are attached to the main unit. Prize Hub Cloud will post an error message if this does not match the number of modules that Cloud reports. Expected Payment Adapters: Set to how many payment adapters are tached to the main unit.
  • Page 45 Text words Earliest Date Latest Date Outages Log: Lists any gaps of the Prize Hub logging to Cloud. Outages Log shows the Operational Time, Outage Start Timestamp, Outage Ending Time Stamp, and Outage Duration. The log can be exported to PDF, Excel, and CSV.

  • Page 46: Setting Up Prizes In Cloud

    Then, for future prize changes or additions, you can make the change on Cloud, and the Prize Hub will change automatically. If prizes have already been set up on your Prize Hub itself, but not on Cloud, you are not finished yet! For example, from the Inventory tab - this Prize Hub is set up with pictures and ticket values for each prize.
  • Page 47 Do this for all of your prizes. Step 3: Load prizes from the Prizes tab to the Inventory of your Prize Hub. Click on the Prize Hubs tab. Click on the Prize Hub that you wish to load prizes onto. Click on the Inventory Tab...
  • Page 48 Ticket Value: Input the amount of tickets needed to receive this prize. (This should match the physical ticket decal on the Prize Hub) Sale Ticket Value: If desired, input the amount of tickets that a prize will go “on sale” if set up in the menu system.
  • Page 49 Saving Pictures from Cloud If prizes have already been set up on your Prize Hub itself, but not on Cloud, you must set the prizes up in the Prizes tab of Cloud. Click on the Inventory tab. This Prize Hub has been set up with pictures and ticket values for each prize from the Prize Hub itself.
  • Page 50 The Prize will now appear in the Prizes list. Do this for all of your prizes. Step 3: Load prizes from the Prizes tab to the Inventory of your Prize Hub. Click on the Prize Hubs tab. Click on the Prize Hub that you wish to load prizes onto.
  • Page 51 Saving Pictures from Cloud Click on a Prize that does not have Prize Name. Click on “Add Prize” Locate that same prize picture and click on it. (The filter button can be used to narrow down this list) The prize will now have a name. Click on the “Save”...

  • Page 52: Troubleshooting Guide

    Use the process of elimination to find the faulty component. Always check for the simple and obvious causes first such as unplugged, loose or broken wires and bad sensors, bent, pinched, stuck or jammed components. This Troubleshooting Guide is organized by Prize Hub Component. Please go to section for component of your particular problem.
  • Page 53 MAIN UNIT TROUBLE SHOOTING GUIDE Problem Probable Cause Remedy Check wall outlet Unplugged No power to the game. Reset power strip breaker switch or building Circuit breaker tripped No lights on at all. circuit breaker (Power Supply not ON) Change plug position, replace if needed Power strip faulty (A5OU5000) Ensure 110 Volts is getting to Power Strip...
  • Page 54 MAIN UNIT TROUBLE SHOOTING GUIDE Problem Probable Cause Remedy Monitor touchscreen Power off the entire Prize Hub, wait is not touching where The touchscreen will recalibrate at power on, 10 seconds and power on. it should Monitor shows “No Faulty or loose RAM Signal”...

  • Page 55: Troubleshooting Chart

    Load picture files onto different USB and Make sure to push in the USB retry. stick while power is on. It will not work if the Prize Hub boots up with it plugged in. Entire Hub not being seen by Prize Please refer to “Entire Hub not Recognized by Main Hub”...
  • Page 56 - Try reprogramming the scanner. Refer to “scanner programming” - The scanner itself should make a quiet “beep” when it recognizes a scan-able item. This may not be a valid receipt that the Prize Hub recognizes, but it means the scanner is working. Reprogram the scanner.
  • Page 57 CONTROLLER BOARD INFORMATION Each Module will have a controller board in the back of the cabinet. They may look different, but they have similar functions. They are programmed specific to the module type, and each handles all of the input and output functions of the module.
  • Page 58 Verify that User LED 1 is blinking at a regular interval. This indicates that the board is running. If the red LED is not blinking, power cycle the entire Prize Hub. Ensure the network cable is plugged securely from the controller board to the network hub in the main module.
  • Page 59 MAIN UNIT TROUBLE SHOOTING GUIDE Card System not showing in menu. A5HU15500 All card system interfaces must plug into the Payment Adapter on the Prize Hub. If the card system uses 2 different interfaces, for example a NFC reader and scanner, AAMBRPI4 Payment Adapter 2 Payment Adapters must be used.
  • Page 60 CAPSULE MODULE TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Check wall outlet or outside power strip. Unplugged No power to the capsule module. Reset power strip breaker switch or building Circuit breaker tripped No lights on at circuit breaker all. Ensure 110 Volts is getting to Power Supply GFCI Outlet Plug defective.
  • Page 61 CAPSULE MODULE TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Door Switch is Open Check switch operation, inspect connections on AACE15537 cable. At power ON, pivot motor will cycle to test home Pivot Motor Home Sensor sensor. Please refer to “Motor/Sensor self test Carousel failed at power on”...
  • Page 62 Capsule Jam Clear jammed capsule from location Capsule does not drop after Prize Hub tries to drop it. Prize will go to “Unavailable” Dirty, blocked, or faulty Inspect AACB4401– Check for 12 Volt DC Too many Capsules Drop Sensor at bottom of between yellow and blue wires.
  • Page 63 If it does dispense - Check capsule drop sensor and refer to Capsule Unit Troubleshooting Section Ticket Cost must Make sure stock quantities are high enough so that the Prize Hub Stock Quantity is be greater than 0. does not think it is out of prizes before the unit is empty.
  • Page 64 SPINDLE HUB TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Check wall outlet or outside power strip. Unplugged No power to the capsule Reset power strip breaker switch or building Circuit breaker tripped module. circuit breaker No lights on at all. Ensure 110 Volts is getting to Power Supply GFCI Outlet Plug defective.
  • Page 65 Unit to Main Hub Unit. Prize Dispense Failure on Prize did not dispense when Refer to “Prize Unavailable on screen” screen. Prize Hub troubleshooting section. expect it. Prize does not drop after Prize Hub tries to drop it. Prize will go to “Unavailable”...
  • Page 66 LOCKER HUB TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Unplugged Check wall outlet or outside power strip. No power to the capsule module. Reset power strip breaker switch or building Circuit breaker tripped No lights on at circuit breaker all. Ensure 110 Volts is getting to Power Supply GFCI Outlet Plug defective.
  • Page 67 LOCKER XL HUB TROUBLESHOOTING GUIDE Problem Probable Cause Remedy Unplugged Check wall outlet or outside power strip. No power to the capsule module. Reset power strip breaker switch or building Circuit breaker tripped No lights on at circuit breaker all. Ensure 110 Volts is getting to Power Supply GFCI Outlet Plug defective.

  • Page 68: Diagnostics

    The primary source of information about a specific module issue will be the “Events” tab in the Module Setup Menu. Enter the menu of Prize Hub and touch “Machine Setup” Touch “Modules” Touching the side arrows, scroll to the module with the issue.

  • Page 69: Wiring Diagrams

    MAIN MODULE WIRING DIAGRAM Touchscreen Monitor A5MO15500 A5CB5156B Power Dist. Board AAIMB1-PH2 Motherboard Power In from Power Supply Power In from Power Supply AAMBRPI4 Payment Adapter Different per card system A5CORD5001 A5PS23500 Power into Rasp Pi On/Off Rocker A5PL27500 Switch on A5CORD50 Adapter Plug Power Supply...
  • Page 70 MAIN MODULE WIRING DIAGRAM AACE15555 Speaker AACE8811 A5CB9621A Audio Amplifier AACE15552 12 VDC In AAIMB1-PH2 Motherboard A5CB5156B A5CEAU010 Audio Cable Power Dist. Board A5CE2321 Must go into Audio Filter cable left socket Power In from Power Supply AACE15557 12 Volt Power to Switch A5CORD53 Network Cable A5HU15500...
  • Page 71 MAIN MODULE WIRING DIAGRAM AACE15575 LED lights inside marquee AACE15575 LED lights inside marquee Optional marquee Top of Game AACE15551 LED lights inside top of cabinet AACE15554 AAPB2700A Menu Button AACE15550 AACB15500 AACE15546 AACE15535 Main Roof Top LEDs AACE15510 AACE15510 Controller Board AACE15548...
  • Page 72 CAPSULE MODULE WIRING DIAGRAM AAMO1800 Top Capsule Motor AACB15505 AACB15503 Drop Sensor Capsule Controller Black is Detector on Board Board AACE15545 AAMO1800 Top Capsule Motor AACB15505 Drop Sensor Black is Detector on Board AACE15545 AAMO1800 Bottom Capsule Motor AACB4401 Capsule Drop Sensor...
  • Page 73 CAPSULE MODULE WIRING DIAGRAM A5CORD52 Network Cable to switch in Main Module AACB15503 Capsule Controller Board AACE15543 AACE15537 AACE15538 AACB4401 Engage Pivot Sensor Pivot Motor AACB4401 AAMO1800 Carousal Home Sensor All AACB4401 sensors will have 12 VDC supply voltage between the yellow and blue wires. There is normally 0 volts between the white and blue wires.
  • Page 74 CAPSULE MODULE WIRING DIAGRAM AACE15542 LED lights on front door AAMO6901 Stepper Motor AACE15533 Roof Top LEDs Carousal Stepper Motor AACE15544 Cable included with motor AACE15540 AACE15532 A5CORD52 Network Cable to switch in Main Module AACB15503 AACE15530 Capsule Controller Board AACE15531 Floor Underglow LEDs AACE15534...
  • Page 75 SPINDLE MODULE WIRING DIAGRAM AACE15564 LED lights on front door AACE15562 A5CB15504A Roof Top LEDs Prize Chute Sensor Board 2 Led indicators on each board. One should be bright, the other dim. AACE15568 When blocked, the second is bright. AACE15563 A5CB15504A AACE15561 Prize Chute Sensor Board...
  • Page 76 SPINDLE MODULE WIRING DIAGRAM AACB15501 Spindle Controller Board Spindles Viewed from the front Part # AADSPZ010 AACE15567 AACE15573 AACE15574 AACE15572...
  • Page 77 LOCKER MODULE WIRING DIAGRAM AACE15502 Roof Top LEDs AACE15506 White lights in lockers AACE15501 AACE15505 AACE15506 White lights in lockers AACE15506 White lights in lockers AACB15502 AACE15506 White lights in lockers Locker Controller Board AACE15505 AACE15506 White lights in lockers AACE15503 AACE15504 Floor Underglow LEDs...
  • Page 78 LOCKER MODULE WIRING DIAGRAM A5SO5052 Locker Solenoid A5SW200 Locker Door Switch A5SO5052 Locker Solenoid A5SW200 Locker Door Switch AACE15514 A5SO5052 Locker Solenoid A5SW200 Locker Door Switch A5SO5052 Locker Solenoid A5SW200 Locker Door Switch AACE15513 AACB15502 A5SO5052 Locker Locker Controller Solenoid Board A5SW200 Locker...
  • Page 79 LOCKER XL MODULE WIRING DIAGRAM AACE15523 Roof Top LEDs AACE15522 AACE15521 LED lights in lockers AACE15520 AACE15521 LED lights in lockers AACE15519 AACE15521 LED lights in lockers AACE15518 AACE15521 LED lights in lockers AACB15502 AACE15517 Locker Controller Board AACE15503 AACE15515 Floor Underglow LEDs AACE15526 A5CORD52...
  • Page 80 LOCKER XL MODULE WIRING DIAGRAM A5SO5052 Locker Solenoid A5SW3000 Locker Door Switch A5SO5052 A5SO5052 A5SO5052 Locker Locker Locker Solenoid Solenoid Solenoid A5SW3000 A5SW3000 A5SW3000 Locker Locker Locker Door Door Door Switch Switch Switch AACE15516 A5SO5052 A5SO5052 A5SO5052 Locker Locker Locker Solenoid Solenoid Solenoid...

  • Page 81: Network Troubleshooting

    NETWORK TROUBLESHOOTING Test connection to the Internet Enter the menu and go to the Network Menu. Touch “Test access to Baytek.com” If a green color, then it is connected to the internet. If a red color, then it is not connected. Ensure the network cable is plugged from the wall to AAIMB1-PH2 the right side socket of the motherboard.

  • Page 82: Wiring Diagram

    Swipe card to load tickets onto reader and Prize Hub. Swipe card again to remove tickets from reader and Prize Hub. If guest is actively using Prize Hub, the tickets will stay on the reader and PH. If guest is not actively using PH: The tickets will be removed from PH after the “Shopping Timeout”...
  • Page 83 Amusement Connect Option - Part # AAINT-ACRFID Tap card to load tickets onto reader and Prize Hub. If guest is actively using Prize Hub, the tickets will stay on the reader and PH. If guest is not actively using PH: The tickets will be removed from PH after the “Shopping Timeout”...
  • Page 84 Input the port # of the Ideal server. Tap card or scan to load tickets onto reader and Prize Hub. If guest is actively using Prize Hub, the tickets will stay on the reader and PH. If guest is not actively using PH: The tickets will be removed from PH after the “Shopping Timeout”...
  • Page 85 Input the port # and the IP address of the Sacoa server. Swipe card to load tickets onto reader and Prize Hub. If 2 cards are used to add up tickets onto Prize Hub, it will use the first cards tickets first, then use the second cards tickets.
  • Page 86 Swipe or tap card to load tickets onto reader and Prize Hub. The tickets will be If 2 cards are used to add up tickets onto Prize Hub, it will use the first cards tickets first, then use the second cards tickets.
  • Page 87 CORE,2,4 is a magstripe (2) and no details (4). Swipe card to load tickets onto reader and Prize Hub. If guest is actively using Prize Hub, the tickets will stay on the reader and PH. If guest is not actively using PH: The tickets will be removed from PH after the “Shopping Timeout”...
  • Page 88 CARD SYSTEM INFORMATION...

  • Page 89: Motherboard

    AAIMB1 MOTHERBOARD Prize Hub 2.0 uses the AAIMB1 motherboard. There are a few differences from Baytek’s other games’ motherboards. Difference # 1: The power in from the power supply connection is only a 4 pin plug. Power In from Power Supply...

  • Page 90: Power Supply Diagnostics

    POWER SUPPLY DIAGNOSTICS 1.) Verify AC power to game. Check power strip in front door. The rocker switch should be illuminated. 2.) Check connection to power supply. 3.) Ensure Power Supply switch is set to 115V (or 230V) (Some model power supplies may not have this) 4.) Ensure Power switch is on.

  • Page 91: How To Replace Software

    If it stays on the screen: 1.) the main module is not seeing any connected hubs. Refer to “Entire Module is not recognized by Prize Hub” troubleshooting section. 2.) Prizes are not set up with ticket Cost and Stock quantity.

  • Page 92: Zebex Barcode Scanner

    Identify the brand of scanner included in your Prize Hub ZEBEX Scanners have a black housing or an orange and black housing. They are the latest model being used in the Prize Hub ZEBEX Scanner Programming Make a copy of this page and cut on the dotted lines.

  • Page 93: Prize Unavailable Message

    Dispense Detected Cool Down Duration: If this is set too low, the sensors may count one prize as two prizes. Spindle Unit: Spindle Active Duration: If set too low, the prize on the spindle will not have enough time to drop. The Prize Hub inter- prets this as an empty spindle, so it removes this spindle from service.
  • Page 94 Enter Owner Menu and go to Prize Menu. There is a selection for “Stock Quantity” - This must set to a number, the Prize Hub will allow that number to be dispensed and then show Prize Unavailable for that prize only.

  • Page 95: Module Decal Diagrams

    MAIN MODULE DECAL DIAGRAM CAPSULE MODULE DECAL DIAGRAM...
  • Page 96 SPINDLE MODULE DECAL DIAGRAM LOCKER & XL MODULE DECAL DIAGRAM A5DE15512-1 Locker Markers 1 thru 14 A5DE15512-2 Locker Markers 15 thru 28 A5DE15512-3 Locker Markers 29 thru 42 Locker XL Locker Module Module...
  • Page 97 MAIN & MARQUEE PARTS PICTURES A5CA1002 A5KIT-PH2-FINISH A5KIT-PRIZEHUB A5LK6000 A5PL1805 A5RVNY070 AAHA1001 W5KE5000 W5TM4001 A5BK6035 A5BK9999 A5ME15509 A5ME15510 A5ME1810 A5ME1810-BLK A5ME1869 A5ME1870 A5ME1886 A5ME1889 A5ME1894 A5ME4439-WHT A5ME4439-BLK A5CE2321 A5CE6602 A5CEAU010 A5CORD14 A5CORD29500 A5CORS5001 A5CORD53 A5CORD5438 A5OU5000 A5PL1800 A5PS23500 AACE15510 AACE15511 AACE15535 AACE15546 AACE15547 AACE15548 AACE15549...
  • Page 98 MAIN & MARQUEE PARTS PICTURES A5DE15503 A5DE15504 A5DE15505 A5DE15522 A5DE15523 A5DE15523-B A5DE15524 A5DE15529 A5PT15500 A5CB5156B A5AD15500 A5CB9621A A5FI9050 A5HU15500 A5MO15500 A5PS1013 AACB15500 AAIMB1-PH2 AAHD0032-PH2 CAPSULE MODULE PICTURES A5BR1001 A5CA1002 A5CH1800 A5KIT-PRIZEHUB A5LK6000 A5PICV032 A5SP1006 A5SP1007 W5KE5000 A5SP1801 A5SP1802 A5ST1800 A5SW18000 A5SW7000 A5VI1800 AAHA1001...

  • Page 99: Module Parts Pictures

    CAPSULE MODULE PARTS PICTURES W5TM4000 W5TM4001 W5TM5800 A5BK6035 A5BKSW001 A5ME15508 A5ME1727 A5ME1728 A5ME1729 A5ME1761 A5ME1810 A5ME1810-BLK A5ME1831 A5ME1864 A5ME1865 A5ME1869 A5ME1870 A5ME1872 A5ME1873 A5ME1874 A5ME1875 A5ME1876 A5ME1878 A5ME1879 A5ME1880 A5ME1881 A5ME1882 A5ME1886 A5ME1889 A5ME1895 A5CORD52 A5PL1800 AACE15511 AACE15528 AACE15530 AACE15531 AACE15532 AACE15533 AACE15534 AACE15536 AACE15537 AACE15538 AACE15539 AACE15540 AACE15542 AACE15543 AACE15544 AACE15545 A5DE15501...
  • Page 100 SPINDLE MODULE PARTS PICTURES A5BTRT010 A5CA1002 A5KIT-PRIZEHUB A5LK6000 A5SHZN010 A5SW18000 AAHA1001 W5KE5000 W5TM4001 A5BK6035 A5ME15500 A5ME15506 A5ME15502 A5ME15504 A5ME15505 A5ME15503 A5ME1810 A5ME1810-BLK A5ME1869 A5ME1870 A5ME1886 A5ME1889 A5ME4407-WHT A5ME4408-WHT A5ME4409 A5CORD52 A5PL1800 AACE15511 AACE15526 AACE15534 AACE15560 AACE15561 AACE15562 AACE15563 AACE15564 AACE15566 AACE15567 AACE15568 AACE15569 AACE15571 AACE15572 AACE15573 AACE15574...
  • Page 101 LOCKER MODULE PARTS PICTURES A5CH1700 A5CA1002 A5KIT-PRIZEHUB A5LK6000 A5KE5000 A5SW200 A5SW18000 A5SP1801 A5SP9107 A5NUWE015 A5SCBH010 A5HKSY020 A5SCBH015 A5SHZN015 W5HG1030 W5TM4001 A5CL1003 A5ME1762-BLK A5ME1763 A5ME1763-BLK A5ME1765 A5ME1766 A5ME1766-BLK A5ME1767 A5ME1767-BLK A5ME1770 A5ME1771 A5ME1773 A5ME1774 A5ME1775 A5ME1776 A5ME1810 A5ME1810-BLK A5ME16528 A5ME16539 A5CORD52 A5PL1800 AACE15500 AACE15501 AACE15502 AACE15503 AACE15504 AACE15505 AACE15506 AACE15507...
  • Page 102 LOCKER XL MODULE PARTS PICTURES A5CH1700 A5CA1002 A5KIT-PRIZEHUB A5LK6000 A5KE5000 A5NUTE025 A5SW18000 A5SP1801 A5SP9107 A5CL1003 A5SCBH010 A5HKSY020 A5NUWE015 A5SW3000 A5SHZN010 A5SP1304 A5SHZN015 W5HG1030 W5TM4001 A5ME16500 A5ME16514 A5ME16501 A5ME16512 A5ME16502 A5ME16513 A5ME16515 A5ME16516 A5ME16517 A5ME16532 A5ME16518 A5ME16530 A5ME16519 A5ME16531 A5ME16520 A5ME16536 A5ME16521 A5ME16537 A5ME16522 A5ME16533 A5ME16523 A5ME16534 A5ME16524 A5ME16535 A5ME16525 A5ME16526 A5ME16527 A5ME16538 A5ME16528 A5ME16529 A5ME16540 A5ME1765 A5ME1773...
  • Page 103 LOCKER MODULE PARTS PICTURES AACE15519 AACE15520 AACE15521 AACE15522 AACE15523 AACE15524 AACE15525 AACE15526 AACE15527 AACE15528 AACE15529 A5DE15512-1 A5DE15512-2 A5DE15512-3 A5DE15513 A5DE15514 A5DE15515 A5DE15524 A5TG16500 A5TG16501 A5TG16502 A5FI9020 A5PS1550 A5SO5052 AACB15502...

  • Page 104: Parts List

    Controller Board Main Unit A5OU5000 Outlet Strip AAIMB1-PH2 Motherboard Assy. Prize Hub 2.0 AAHD0032-PH2 M.2 Drive Software Prize Hub 2.0 A5PL1800 Wall Socket Plug GFCI, Auto Reset A5PS23500 Power Supply for Rasp Pi AACE15510 Marquee Power Jumper Cable, (2 Per)
  • Page 105 Metal, Door Lock Rail A5CB15505 Sensor, Capsule Chute on Tube (2 Per) A5ME1872 Metal, Side Glass Clamp (2 Per) A5PS1550 Power Supply, 200w, Prize Hub 2.0 A5ME1873 Metal, Top Glass Clamp (2 Per) AACB15503 Controller Board Capsule Module AACB4401 Encoder Sensor With Cable (3 Per)
  • Page 106 Metal, Black Front Door, Black Version Only A5FI9020 Line Filter A5ME15502 Metal, Side Glass Clamp, White (2 Per) A5PS1550 Power Supply, 200w, Prize Hub 2.0 A5ME15504 Metal, Bottom/Top Glass Bracket, White (2 Per) AACB15501 Controller Board Spindle Module A5ME15505 Metal, White Bottom Door Guard, White Version Only...
  • Page 107 Top White Front Rail, White Version Only A5PS1550 Power Supply, 200w, Prize Hub 2.0 A5ME1763-BLK Top Black Front Rail, Black Version Only A5SO5052 Solenoid, Prize Hub Locker, 6 Volt (5 Per) A5ME1765 Metal, Lock Arm (5 Per) AACB15502 Controller Board Locker Module A5ME1766...
  • Page 108 Power Supply, 200w, Prize Hub 2.0 A5ME16534 Small Locker Black Strut Metal (2 Per) Black Version Only A5SO5052 Solenoid, Prize Hub Locker, 6 Volt (9 Per) A5ME16524 Medium Locker White Strut Metal, White Version Only AACB15502 Controller Board Locker XL Module...

  • Page 109: Repair/Maintenance Log

    REPAIR/MAINTENANCE LOG If you need to make repairs or order replacement parts it is a good idea to keep a log. Below is a chart you can use to track repairs and maintenance. DATE MAINTENANCE PERFORMED PARTS ORDERED MISC. NOTES...

  • Page 110: Technical Support / Warranty Info

    TECHNICAL SUPPORT Excellent customer service is very important to Bay Tek Entertainment! We know that keeping your games in great operating condition is important to your business. When you need us, we are here to help. You can call us for free technical assistance, and you can count on us to have parts on-hand to support your game.

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