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Dell PowerEdge E07S Series Owner's Manual

Dell server hardware owner's manual
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Dell™ PowerEdge™
R310 Systems
Hardware Owner's
Manual
Regulatory Model: E07S Series
Regulatory Type: E07S002

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Table of Contents
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  Summary of Contents for Dell PowerEdge E07S Series

  • Page 1 Dell™ PowerEdge™ R310 Systems Hardware Owner’s Manual Regulatory Model: E07S Series Regulatory Type: E07S002...
  • Page 2 Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Microsoft, Windows, Windows Server, and MS-DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators LCD Panel Features (Optional) Home Screen Setup Menu View Menu Hard-Drive Status Indicators Back-Panel Features and Indicators Guidelines for Connecting External Devices NIC Indicator Codes Power Indicator Codes Diagnostic Lights (Optional) LCD Status Messages (Optional) Solving Problems Described by LCD Status...
  • Page 4 Diagnostics Messages Alert Messages Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen Memory Settings Screen Processor Settings Screen SATA Settings Screen Boot Settings Screen...
  • Page 5 Using the System Password Using the Setup Password Embedded System Management Baseboard Management Controller ..... . . Configuration Entering the BMC Setup Module iDRAC Configuration Utility Entering the iDRAC Configuration Utility Installing System Components...
  • Page 6 Removing a Cabled Hard Drive Installing a Cabled Hard Drive Removing a Hard Drive From a Hard-Drive Bracket Installing a Hard Drive Into a Hard-Drive Bracket Expansion Card Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card Expansion-Card Riser Removing an Expansion-Card Riser Installing an Expansion-Card Riser...
  • Page 7 Installing a Cooling Fan iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card Removing an iDRAC6 Express Card iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card Removing an iDRAC6 Enterprise Card ....VFlash Media (Optional) Installing a VFlash Media Card Removing a VFlash Media Card...
  • Page 8 SAS Backplane Removing the SAS Backplane Installing the SAS Backplane Power Distribution Board Removing the Power Distribution Board Replacing the Power Distribution Board System Board Removing the System Board Installing the System Board Troubleshooting Your System Safety First—For You and Your System Troubleshooting System Startup Failure Troubleshooting External Connections Troubleshooting the Video Subsystem...
  • Page 9 Troubleshooting a Fan Troubleshooting System Memory Troubleshooting an Internal USB Key Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit Troubleshooting a Hard Drive Troubleshooting an Expansion Card Troubleshooting the Processor Running the System Diagnostics Using Online Diagnostics Embedded System Diagnostics Features When to Use the Embedded System .
  • Page 10 System Board Connectors Disabling a Forgotten Password Getting Help Contacting Dell Index ......
  • Page 11: About Your System

    Program and UEFI Boot Manager" on page 53. <F10> Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics. For more information, see the Unified Server Configurator documentation at support.dell.com/manuals.
  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators NOTE: Depending on the configuration, your system may have an LCD panel or LED diagnostic indicators. The illustration in this section shows a system with an LCD panel. Figure 1-1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Power-on indicator, power button...
  • Page 13 Item Indicator, Button, or Connector NMI button Video connector Hard-drive activity indicator LED or LCD panel Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
  • Page 14: Lcd Panel Features (Optional)

    Item Indicator, Button, or Connector system identification button System status indicator USB connectors (2) Hard drives (4) System identification panel Optical drive (optional) LCD Panel Features (Optional) The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention.
  • Page 15 turned on by pressing the Select button on the LCD panel. The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC utility, the LCD panel, or other tools. Figure 1-2. LCD Panel Features Item Buttons Left Select...
  • Page 16: Home Screen

    Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after five minutes of inactivity if there are no error messages.
  • Page 17: View Menu

    View Menu Option BMC IP or DRAC IP NOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is replaced by DRAC IP. Name Number Power Temperature Description Displays the IPv4 or IPv6 addresses for the optional iDRAC6.
  • Page 18: Hard-Drive Status Indicators

    Hard-Drive Status Indicators Figure 1-3. Hard-Drive Indicators drive-status indicator (green and amber) Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green About Your System 2 drive-activity indicator (green) Identify drive/preparing for removal...
  • Page 19: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern (RAID Only) Condition Blinks green three seconds, amber three seconds, and off six seconds. Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4. Back-Panel Features and Indicators Item Indicator, Button, or Connector...
  • Page 20 Item Indicator, Button, or Connector Active ID CMA connector System status indicator System identification button Power supply 1 (PS1) Power supply 2 (PS2) About Your System Icon Description Connector for attaching a system indicator extension cable that is used on a cable management arm. Lights blue during normal system operation.
  • Page 21: Guidelines For Connecting External Devices

    Guidelines for Connecting External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system.
  • Page 22: Power Indicator Codes

    Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.
  • Page 23: Diagnostic Lights (Optional)

    Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
  • Page 24 Code About Your System Causes Hard drive failure. Possible USB failure. No memory modules detected. System board failure. Memory configuration error. Possible system board resource and/or system board hardware failure. Possible system resource configuration error. Other failure. Corrective Action Ensure that the diskette drive and hard drive are properly connected.
  • Page 25: Lcd Status Messages (Optional)

    LCD Status Messages (Optional) The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
  • Page 26 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E1114 Ambient Temp exceeds allowed range. E1116 Memory disabled, temp above range. Power cycle E1210 Motherboard battery failure. Check battery. E1211 RAID Controller battery failure. Check battery. E1216 3.3V Regulator failure. Reseat PCIe cards.
  • Page 27 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed. Call support. E1310 Fan ## RPM exceeding range.
  • Page 28 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E1410 Internal Error detected. Check "FRU X". E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported configuration. Check CPU or BIOS revision.
  • Page 29 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E1420 CPU Bus parity error. Power cycle AC. E1422 CPU # machine check error. Power cycle AC. E1610 Power Supply # (### W) missing. Check power supply. E1614 Power Supply # (### W) error.
  • Page 30 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E1620 Power Supply # (### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 Power Supply Mismatch. PSU1 = ### W, PSU2 = ### W. E1629 Power required >...
  • Page 31 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL. E1712 PCI system error on Bus ## Device ## Function ## E1714 Unknown error.
  • Page 32 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E1810 Hard drive ## fault. Review & clear SEL. E1812 Hard drive ## removed. Check drive. E1920 iDRAC6 Upgrade Failed. E1A14 SAS cable A failure. Check connection. E1A15 SAS cable B failure.
  • Page 33 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E2012 Memory configured but unusable. Check DIMMs. E2013 BIOS unable to shadow memory. Check DIMMs. E2014 CMOS RAM failure. Power cycle AC. E2015 DMA Controller failure. Power cycle AC. E2016 Interrupt Controller failure.
  • Page 34 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle E201A SuperIO failure. Power cycle AC. E201B Keyboard Controller error. Power cycle AC. E201C initialization failure. Power cycle AC. About Your System Causes Programmable interval timer error.
  • Page 35 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E201D Shutdown test failure. Power cycle AC. E201E POST memory test failure. Check DIMMs. E2020 configuration failure. Check screen message. E2021 Incorrect memory configuration. Review User Guide. E2022 General failure during POST. Check screen message.
  • Page 36 Table 1-2. LCD Status Messages (Optional) (continued) Code Text E2111 SBE log disabled on DIMM ##. Reseat DIMM. I1910 Intrusion detected. Check chassis cover. I1911 LCD Log Full. Check SEL to review all Errors. I1912 SEL full. Review & clear log.
  • Page 37: Solving Problems Described By Lcd Status Messages (Optional)

    NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Solving Problems Described by LCD Status Messages (Optional) The code and text on the LCD can often specify a very precise fault condition that is easily corrected.
  • Page 38: System Messages

    • Clear the SEL—You can perform this task remotely, but you will lose the event history for the system. • Power cycle—Turn off the system and disconnect it from the electrical outlet; wait approximately ten seconds, reconnect the power cable, and restart the system.
  • Page 39 Table 1-3. System Messages (continued) Message Alert! iDRAC6 not responding. Power required may exceed PSU wattage. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! Power required exceeds PSU wattage. Check PSU and system configuration.
  • Page 40 Table 1-3. System Messages (continued) Message BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP. CPU set to minimum frequency.
  • Page 41 Table 1-3. System Messages (continued) Message Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. Embedded NIC x and NIC y : OS NIC= <ENABLED |DISABLED>...
  • Page 42 Table 1-3. System Messages (continued) Message Invalid PCIe card found in the Internal_Storage slot! Keyboard fuse has failed. Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
  • Page 43 Table 1-3. System Messages (continued) Message Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on x. No boot device available. Causes The memory frequency may be intentionally set lower for power conservation. The current memory configuration may support only the minimum frequency.
  • Page 44 Table 1-3. System Messages (continued) Message No boot sector on hard drive. No timer tick interrupt. PCIe Training Error: Expected Link Width is x , Actual Link Width is y . Plug & Play Configuration Error. Quad rank DIMM detected after single rank or dual rank DIMM in socket.
  • Page 45 Table 1-3. System Messages (continued) Message Read fault. Requested sector not found. SATA Port x device not found. Sector not found. Seek error. Seek operation failed. Shutdown failure. Causes The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is...
  • Page 46 Table 1-3. System Messages (continued) Message The amount of system memory has changed. The following DIMMs should match geometry: x , x , ... The following DIMMs should in rank match count: x , x , ... The following DIMMs should match in size: x , x , ...
  • Page 47 Table 1-3. System Messages (continued) Message Thermal sensor not detected on Time-of-day clock stopped. Time-of-day not set - please run SETUP program. Timer chip counter 2 failed. configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the...
  • Page 48 Unified Server Configuration user documentation for more information. Restore the flash memory using the latest version on support.dell.com. See the iDRAC 6 User Guide for instructions on performing a field replacement of the flash memory. Reseat the memory modules. See "Troubleshooting System Memory"...
  • Page 49 Table 1-3. System Messages (continued) Message Unsupported memory configuration. DIMM mismatch across slots detected: x , x , ... Warning: A fatal error has caused system reset! Please check the system event log! Warning: Control Panel is not installed. Warning! No micro code update loaded for processor n.
  • Page 50 Table 1-3. System Messages (continued) Message Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. Warning! PSU mismatch. PSU redundancy lost. Check PSU.
  • Page 51 Write fault. Write fault on selected drive. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Causes Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem.
  • Page 52: Warning Messages

    Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation at support.dell.com/manuals. About Your System...
  • Page 53: Using The System Setup Program And Uefi Boot Manager

    NOTE: Operating systems must be UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.
  • Page 54: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> immediately after you see the following message: <F2> = System Setup If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
  • Page 55: System Setup Options

    System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option System Time System Date Memory Settings Using the System Setup Program and UEFI Boot Manager...
  • Page 56 Option Processor Settings SATA Settings Boot Settings Integrated Devices PCI IRQ Assignment Serial Communication Power Management System Security Keyboard NumLock (On default) Using the System Setup Program and UEFI Boot Manager Description Displays information related to the processor (speed, cache size, and so on). See "Processor Settings Screen" on page 57.
  • Page 57: Memory Settings Screen

    Option Report Keyboard Errors (Report default) F1/F2 Prompt on Error (Enabled default) Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Processor Settings Screen Option 64-bit Core Speed Bus Speed Using the System Setup Program and UEFI Boot Manager Description Enables or disables reporting of keyboard errors during...
  • Page 58: Sata Settings Screen

    Option Logical Processor (Enabled default) Virtualization Technology (Disabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) Turbo Mode (Enabled default) C States (Enabled default) Processor X ID SATA Settings Screen Option SATA Controller (ATA default) Port A (Auto default) Port B (Off default)
  • Page 59: Boot Settings Screen

    Option Port C (Off default) Port D (Off default) Port E (Auto default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Boot Sequence Retry (Disabled default) Using the System Setup Program and UEFI Boot Manager Description Auto enables BIOS support for the device attached to SATA port C.
  • Page 60: Integrated Devices Screen

    Integrated Devices Screen Option User Accessible USB Ports (All Ports On default) Internal USB Port (On default) Embedded NIC1 and NIC2 (Enabled default) Embedded Gb NIC1 (Enabled with PXE default) Embedded Gb NIC2 (Enabled default) MAC Address OS Watchdog Timer (Disabled default) Embedded Video Controller...
  • Page 61: Pci Irq Assignments Screen

    PCI IRQ Assignments Screen Option <PCIe device> Serial Communication Screen Option Serial Communication (On without Console Redirection default) Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) External Serial Connector (Serial Device 1 default) Failsafe Baud Rate (115200 default) Remote Terminal Type (VT 100/VT220 default) Redirection After Boot (Enabled default)
  • Page 62: Power Management Screen

    Power Management Screen Option Power Management (Active Power Controller default) CPU Power and Performance Management Fan Power and Performance Management Memory Power and Performance Management Using the System Setup Program and UEFI Boot Manager Description Options are OS Control, Active Power Controller, Custom, or Maximum Performance.
  • Page 63: System Security Screen

    System Security Screen Option System Password Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) Using the System Setup Program and UEFI Boot Manager Description Displays the current status of the password security feature and allows a new system password assignment and verification.
  • Page 64 Option TPM Clear (No default) Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) AC Power Recovery Delay User Defined Delay Using the System Setup Program and UEFI Boot Manager Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM.
  • Page 65: Exit Screen

    Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft ® Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
  • Page 66: Using The Uefi Boot Manager Navigation Keys

    Enables you to add, delete, enable, or disable boot options; change boot order; or execute a one-time boot option. Enables you to access the System Setup program, System Services (Unified Server Configurator), Diagnostics, and BIOS-level boot options.
  • Page 67: Uefi Boot Settings Screen

    Sets a one-time boot option not included in the boot option list. Description Accesses the System Setup program without rebooting. Restarts the system and accesses the Unified Server Configurator, which allows you to run utilities such as system diagnostics. Accesses the BIOS-level boot options list without rebooting.
  • Page 68: Using The System Password

    Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full access to the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option.
  • Page 69 5 To confirm your password, type it a second time and press <Enter>. System Password changes to Enabled. Exit the System Setup program and begin using your system. 6 Either reboot the system now for the password protection to take effect or continue working.
  • Page 70: Using The Setup Password

    Deleting or Changing an Existing System Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press <Enter> to access the setup password window. Press <Enter> twice to clear the existing setup password. 3 The setting changes to Not Enabled. 4 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password"...
  • Page 71: Embedded System Management

    The Unified Server Configurator is an embedded utility that enables systems and storage management tasks from an embedded environment throughout the server’s lifecycle. The Unified Server Configurator can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by Unified Server Configurator.
  • Page 72: Baseboard Management Controller Configuration

    Configuring hardware and firmware For more information about setting up Unified Server Configurator, configuring hardware and firmware, and deploying the operating system, see the Unified Server Configurator documentation on the Dell Support website at support.dell.com/manuals. Baseboard Management Controller Configuration The BMC enables configuring, monitoring, and recovery of systems remotely.
  • Page 73: Idrac Configuration Utility

    Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility provides the following features: • Enables fault logging and SNMP alerting •...
  • Page 74 Using the System Setup Program and UEFI Boot Manager...
  • Page 75: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 Figure 3-1. Inside the System cooling shroud expansion-card risers (2) memory modules (6) control panel board hard drives (4) power supply shroud Installing System Components power supply bays (2) heat sink/processor optical drive display module system cooling fans (5)
  • Page 77: Front Bezel (Optional)

    Front Bezel (Optional) 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system.
  • Page 78: Opening And Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79: Closing The System

    Figure 3-3. Opening and Closing the System latch release lock Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the two pins on the back edge of the cover fit over the corresponding slots on the back edge of the chassis.
  • Page 80: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 81 Figure 3-4. Removing and Installing the Optical Drive data cable optical drive metal standoffs (2) metal standoffs with notches (2) power cable release latch notches (2) Installing System Components...
  • Page 82: Installing An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 83: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 84: Installing A Drive Blank

    Figure 3-5. Removing and Installing a Hard-Drive Blank hard-drive blank Installing a Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive...
  • Page 85 3 Press the release button and open the hard-drive carrier release handle to release the hard-drive carrier. See Figure 3-6. 4 Slide the hard-drive carrier out of the hard-drive bay. 5 Insert a drive blank in the vacated hard-drive bay. See "Installing a Drive Blank"...
  • Page 86: Installing A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 87 Figure 3-7. Installing and Removing a Hard Drive screws (4) SAS/SATA screw hole hard drive hard-drive carrier Installing System Components...
  • Page 88: Installing A Hard Drive Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 89: Installing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 90 3 Remove the existing hard-drive bracket by lifting the tab with blue dot on the bracket and sliding the bracket up and out of the system. See Figure 3-8. 4 Install the hard drive into the bracket. See "Installing a Hard Drive Into a Hard-Drive Bracket"...
  • Page 91: Removing A Hard Drive From A Hard-Drive Bracket

    Figure 3-9. Removing and Installing a Hard Drive From a Hard-Drive Bracket screws (4)* SAS/SATA screw holes (4) *Screws are supplied along with the hard drives ordered from Dell. Installing a Hard Drive Into a Hard-Drive Bracket 1 Insert the hard drive into the hard-drive bracket with the connector end of the drive at the back.
  • Page 92: Expansion Card

    Expansion Card Expansion Card Installation Guidelines Your system supports two PCIe Generation 2 expansion cards installed on two expansion-card risers. • Riser1: Supports PCIE_G2_x16 full-height half-length expansion card. • Riser2: Supports PCIE_G2_x8 full-height half-length expansion card. • The expansion-card slot is not hot-swappable. •...
  • Page 93 Table 3-1. Expansion-Card Installation Priority Card Card Description Priority PERC S300 Modular SAS 6/iR Modular PERC H700 Adapter PERC H200 Adapter PERC H800 512 MB Adapter 6 Gbps SAS HBA SAS 5/E Adapter QLE2562 FC8 Dual Channel HBA LPe12002 FC8 Dual Channel HBA QLE2560 FC8 Single Channel HBA LPe12000 FC8 Single Channel HBA Quad port Intel...
  • Page 94: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 95 Figure 3-10. Installing and Removing an Expansion Card expansion-card latch filler bracket 8 Connect any cables to the expansion card. 9 Close the system. See "Closing the System" on page 79. 10 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals expansion card expansion-card riser...
  • Page 96: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 97: Expansion-Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 98 Figure 3-11. Installing and Removing an Expansion-Card Riser expansion-card risers (2) expansion-card riser sockets (2) riser guides (2) Installing System Components expansion-card slot riser guide posts (2)
  • Page 99: Installing An Expansion-Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (0.94") wide x 79 mm (3.11") long x 8.6 mm (0.33") high. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 101: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 102: Installing The Cooling Shroud

    Figure 3-13. Installing and Removing the Cooling Shroud power distribution board shroud tabs (2) Installing the Cooling Shroud 1 Orient the cooling shroud with the numbered fan bays as a guide. 2 Align the cooling shroud posts with the slots on the system board. 3 Push the cooling shroud down until all edges are secured to the system board.
  • Page 103: Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 104 Figure 3-14. Removing and Installing the Integrated Storage Controller Card integrated storage controller card connector release tab Installing System Components integrated storage controller card alignment guides (2)
  • Page 105: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 106: System Memory

    System Memory Your system supports DDR3 unbuffered ECC DIMMs (UDIMMs) and registered ECC DIMMs (RDIMMs). DIMMs can be 1066 or 1333 MHz. The system contains six memory sockets organized into two DDR3 channels. The first socket of each channel is marked with white release levers. General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
  • Page 107 Table 3-2. Sample UDIMM Memory Configuration Memory Module Size 1 GB 2 GB 4 GB Memory Sockets Installing System Components Physical Memory (GB)
  • Page 108 Table 3-3. Sample RDIMM Memory Configuration Memory Module Size 1 GB 2 GB 4 GB 8 GB Installing System Components Memory Sockets Physical Memory (GB)
  • Page 109: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 110 Figure 3-15. Installing and Removing a Memory Module memory module alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
  • Page 111: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 112: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113: Installing A Cooling Fan

    Figure 3-16. Removing and Installing a Fan Installing a Cooling Fan 1 Ensure that the fan is oriented correctly. Orient the fan module so that the side with the power cable faces toward the back of the system. 2 Lower the fan into the fan assembly until the fan is fully seated. See Figure 3-16.
  • Page 114: Idrac6 Express Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 115 Figure 3-17. Installing or Removing an iDRAC6 Express Card iDRAC6 Express card retention standoff tab 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 94. 8 Close the system. See "Closing the System" on page 79. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Page 116: Removing An Idrac6 Express Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 117: Idrac6 Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 118 Figure 3-18. Installing and Removing an iDRAC6 Enterprise Card VFlash SD card iDRAC6 Enterprise card connector iDRAC6 Enterprise card 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 94. 8 Close the system. See "Closing the System" on page 79. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
  • Page 119: Removing An Idrac6 Enterprise Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 120: Vflash Media (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 121 WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
  • Page 122 Figure 3-19. Installing and Removing the Heat Sink heat-sink retention screws (4) 11 Rotate the processor shield upward and out of the way. See Figure 3-20. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 123 Figure 3-20. Installing and Removing a Processor processor socket key processor shield notch in processor ZIF socket socket-release lever Installing System Components...
  • Page 124: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125: Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 126 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power-supply removal. For information about the cable management arm, see the system’s rack documentation.
  • Page 127: Installing A Redundant Power Supply

    Installing a Redundant Power Supply 1 Verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 If applicable, remove the power supply blank. See "Removing the Power Supply Blank"...
  • Page 128: Removing A Non-Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 129 Figure 3-22. Removing and Installing a Non-Redundant Power Supply power supply 8-pin power cable SATA power cable screw 24-pin power cable Installing System Components...
  • Page 130: Installing A Non-Redundant Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 131 Figure 3-23. Replacing the System Battery positive side of battery connector system battery 3 Locate the battery socket. See Figure 6-1. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 4 To remove the battery, push the metal tab away from the battery until the battery pops out.
  • Page 132: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 133 6 Remove the two screws that secure the display module to the system chassis and remove the display module from the chassis cutout. Figure 3-24. Removing and Installing Control Panel Assembly (Optional) display module cable control panel data cable mounting screws front panel screw (2) control panel board internal USB Connector...
  • Page 134: Installing The Control Panel Board Assembly And The Control Panel Display Module

    Installing the Control Panel Board Assembly and the Control Panel Display Module For LED control panel, proceed to step 3. Insert the display module into the chassis cutout and secure with the two screws. 1 Affix the replacement panel to the front of the display module. 2 Align the slot in the control panel board with the standoff on the system chassis and secure with the two screws.
  • Page 135: Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 136 Figure 3-25. Removing and Installing a SAS Backplane backplane retention latches (2) SAS A cable SAS B cable Installing System Components SAS backplane power cable SAS backplane...
  • Page 137: Installing The Sas Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 138: Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 139 Figure 3-26. Power Distribution Board screws (2) power-distribution board fan module cable connectors (2) power supply cables (2) standoffs (2) fan module power cables (2) Installing System Components...
  • Page 140: Replacing The Power Distribution Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 141: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 142 NOTE: To ensure proper reinstallation of memory modules, record the memory module socket locations. 11 Carefully route any loose cables away from the edges of the system board. 12 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front of the chassis.
  • Page 143: Installing The System Board

    screws (9) Installing the System Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1. 3 Holding the system board by its edges, lower it into the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.
  • Page 144 12 If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 117. 13 If applicable, reinstall the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 114. 14 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 102.
  • Page 145: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 146: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 161. If the tests run successfully, the problem is not related to video hardware.
  • Page 147: Troubleshooting A Serial I/O Device

    9 Reconnect and power on each USB device one at a time. 10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...
  • Page 148: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 149: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 150: Troubleshooting The System Battery

    • Processor and heat sink • Memory modules • Hard-drive brackets • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 79. 5 Reconnect the system to the electrical outlet and turn on the system. 6 Run the system board tests in the system diagnostics.
  • Page 151: Troubleshooting Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 152: Troubleshooting A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 153: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 154 9 Close the system. See "Closing the System" on page 79. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 57. If the problem is not resolved, proceed with the next step.
  • Page 155: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 156: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 157: Troubleshooting A Tape Backup Unit

    Troubleshooting a Tape Backup Unit NOTE: When troubleshooting a tape drive, see the tape drive documentation at support.dell.com/manuals or the documentation that shipped with the drive. 1 Ensure that the tape drive is turned on. 2 Try using a different tape cartridge.
  • Page 158: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 159: Troubleshooting An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 160: Troubleshooting The Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 161: Running The System Diagnostics

    ® ® Microsoft Windows support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell Online Diagnostics User's Guide. Embedded System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices.
  • Page 162: When To Use The Embedded System Diagnostics

    • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
  • Page 163: Using The Custom Test Options

    Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested.
  • Page 164 • Configuration — Displays basic configuration information about the currently selected device. • Parameters — Displays parameters that you can set for the test. Running the System Diagnostics...
  • Page 165: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the system board. System Board Jumpers shows the location of the configuration jumpers on the system Figure 6-1 board.
  • Page 166: System Board Connectors

    System Board Connectors Figure 6-1. System Board Connectors Jumpers and Connectors...
  • Page 167 Item Connector PWRD_EN NVRAM_CLR RISER2 RISER1 iDRAC6 Enterprise iDRAC6 Express FAN1 FAN2 FAN3 12 V PWR_CONN CTRL_PNL SATA_A SATA_B SATA_C SATA_D USB_CONN BATTERY HD_ACT_CARD PCIE-G2-X4 Description Password enable jumper NVRAM clear jumper Expansion-card riser connector Expansion-card riser connector iDRAC6 Enterprise card connector iDRAC6 Express card connector Processor socket System fan 1 connector...
  • Page 168: Disabling A Forgotten Password

    Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 53. The password jumper enables these password features or disables them and clears any password(s) currently in use.
  • Page 169: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 170 Getting Help...
  • Page 171: Index

    72 cabling optical drive, 80 CD drive troubleshooting, 156 CD/DVD drive See optical drive. chassis intrusion switch, 76 contacting Dell, 169 control panel assembly LCD panel features, 14 removing, 132 cooling fan replacing, 113 cooling fans, 112 troubleshooting, 152...
  • Page 172 installing, 94 removing, 96 troubleshooting, 159 expansion cards SAS controller, 103 expansion slot, 92 front-panel features and indicators, 12 guidelines connecting external devices, 21 expansion card installation, 92 memory installation, 106 hard drive troubleshooting, 158 hard drives (cabled) installing, 89 removing, 88 hard drives (hot-pluggable) installing, 86...
  • Page 173 LCD panel features, 14 menus, 16 memory troubleshooting, 153 memory modules (DIMMs) configuring, 106 installing, 109 removing, 111 messages error messages, 54 status LCD, 25 system, 38 warning, 52 indicators, 21 NICs troubleshooting, 147 optical drive installing, 80 options system setup, 55 password disabling, 168 setup, 70...
  • Page 174 SATA hard drive. See hard drive. securing your system, 63, 69 setup password, 70 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 169 system closing, 79 opening, 78 system board installing, 143 jumpers, 165 removing, 141...
  • Page 175 tape drive troubleshooting, 157 telephone numbers, 169 TPM security, 63 troubleshooting, 155 CD drive, 156 cooling fan, 152 damaged system, 149 expansion card, 159 external connections, 145 hard drive, 158 internal USB key, 155 keyboard, 146 memory, 153 NIC, 147 power supply, 151 processor, 160 system cooling, 151...
  • Page 176 Index...

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