Canon imagePROGRAF iPF755 Service Manual page 29

E. Call Escalation Procedure
Canon USA provides a time sensitive call escalation process for all
imagePROGRAF iPF755/iPF750 Authorized Servicers. CITS is the single
point of entry for this process. Once a call is placed to the CITS and
information is logged into the call management system, a case number will be
assigned to the call. Every effort is made to resolve the problem during the
call. Calls that cannot be resolved during the initial call and require
escalation, need to follow the process below.
Figure 9 - Call Escalation Procedure
imagePROGRAF iPF755/iPF750 Service Guide
Rev. 1
imagePROGRAF iPF755/iPF750 Service Guide
Canon
imagePROGRAF iPF755/ iPF750
End-User
End-User Contacts
Authorized Servicer
Authorized Servicer
Contacts CITS
Assistance Required
Canon Information
Technology Services
1-800-423-2366
Canon USA
Digital Solution Specialists
Canon USA
Engineering
May 2009
Page 24