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Canon imagePROGRAF iPF755 Service Manual
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Canon imagePROGRAF iPF755 Service Manual

Canon imagePROGRAF iPF755 Service Manual

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Summary of Contents for Canon imagePROGRAF iPF755

  • Page 1 Service Guide...
  • Page 2 Service Guide IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF iPF755/iPF750 SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND OTHER PRINTED MATTER. USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE OF CONFIDENTIAL INFORMATION.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.
  • Page 4 B. Box Contents ------------------------------------------------------------------------------------------------------------- 7 Dealer Sales/Service Authorization ------------------------------------------------------------------------------ 8 Educational Training-------------------------------------------------------------------------------------------------- 8 Servicing Notes--------------------------------------------------------------------------------------------------------- 9 A. imagePROGRAF iPF755/iPF750 Power and Plug Requirements ------------------------------------------ 9 B. Installation Space Requirements ------------------------------------------------------------------------------------ 9 C. Estimated Installation Times -----------------------------------------------------------------------------------------10 D. Installation / Service Support Tools --------------------------------------------------------------------------------11 E.
  • Page 5 Service Guide Appendix-----------------------------------------------------------------------------------------------------------------25 A. Specifications------------------------------------------------------------------------------------------------------------25 B. Canon imagePROGRAF Large Format Printer Limited Warranty ------------------------------------------27 C. Canon imagePROGRAF Printhead Limited Warranty---------------------------------------------------------28 D. List of Tables ------------------------------------------------------------------------------------------------------------29 E. List of Figures -----------------------------------------------------------------------------------------------------------29 imagePROGRAF iPF755/iPF750 Service Guide May 2009 Rev. 1...
  • Page 6 (for manufacturing of mechanical parts or products), electrical circuit design, surveying, GIS applications, or similar tasks. The imagePROGRAF iPF755/iPF750 printers are designed with a fully front operation, which provides end-users with a smaller footprint as well as access from the front to load paper. The iPF755/750 ink supply system reduces waste ink during cleaning and maintenance.
  • Page 7 FINE print head. G. HDI Driver The Canon HDI Driver for AutoCAD applications creates a vector graphically accurate representation of the printed data. Features: • Exact page size that corresponds with the actual print size •...
  • Page 8 Service Guide H. Multiple Media Handling Options The imagePROGRAF iPF755/iPF750 printers offer two (2) media feed options. 1. Manual feed – Top-feed, Front-output (Manual feed using media locking lever). 2. Roll Feed – One roll, Top-load, Front Output. Two and three-inch core adapters are included to accommodate Canon roll-stock media.
  • Page 9 L. PosterArtist 2009 (Optional) Canon’s PosterArtist 2009 helps users of all levels create professional looking posters, banners, and signage for immediate use. This application offers a variety of templates, hi-resolution royalty-free images, and clipart designed to target a wide array of markets such as food service, education, offices, retail and more.
  • Page 10 Service Guide 5. PosterArtist Quick Copy PosterArtist Quick Copy gives users the ability to enlarge image data scanned with any CanoScan flatbed scanner. 6. Variable Data Printing Variable Data Printing enables customers to personalize posters. Link a poster template to an excel spreadsheet to change names, addresses, and more.
  • Page 11 Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the ISG Central Website for the most up-to-date Item Numbers. A. Configuration Configuration for imagePROGRAF iPF755/iPF750 (Table 1) Item Item Number imagePROGRAF iPF755...
  • Page 12 User Registration Card User Software CD The starter ink tanks initially packaged with the printer are not the same capacity as the consumable ink tanks specified in the Configuration for imagePROGRAF iPF755/iPF750 (Table 1). imagePROGRAF iPF755/iPF750 Service Guide May 2009 Rev.
  • Page 13 Service Guide Dealer Sales/Service Authorization To receive and maintain authorization to service an imagePROGRAF iPF755/iPF750 device, each Dealer location must have at least one employee certified to service the imagePROGRAF iPF750/755/650/655. Educational Training Technicians have successfully completed imagePROGRAF iPF750/755/650/655 Series eLearning Course are certified to service the imagePROGRAF iPF750/755/650/655.
  • Page 14 Canon USA strongly suggests dedicated and properly grounded outlets be provided for these devices. Before installation, confirm that a NEMA 5-15R outlet is available to power the imagePROGRAF iPF755/iPF750. It is not necessary to have a dedicated line however, Canon USA suggests that no other electrical equipment utilize the same power line when the printer is in use.
  • Page 15 • Power outlet preparation • Installation space preparation Estimated Installation Times (Table 6) Description Estimated Time imagePROGRAF iPF755/iPF750 Main Unit (with Stand) 25 minutes Print Head PF-04 5 minutes Ink Tanks (time includes installation of all 6 ink tanks) 25 minutes Installation times shown above are the estimated times required for installation starting from an unpacked condition.
  • Page 16 Service Guide D. Installation / Service Support Tools The necessary tools to install these printers are in the Table below. imagePROGRAF iPF755/iPF750 Installation Tools (Table 7) Tool Hexagonal wrench (Provided with the printer stand) For assembling stand and removing the fixed parts...
  • Page 17 (below) show an estimated life to assist in the initial parts/supplies planning. Note: All preventive maintenance parts shown in the tables below are for reference purposes only and are subject to change without notice. imagePROGRAF iPF755/iPF750 Preventive Maintenance Parts List (Table 10) Estimated Life Part Name Part Number...
  • Page 18 I. Maintenance Kit Canon USA has prepared an imagePROGRAF iPF755/iPF750 Maintenance Kit to help provide high durability of the printer and keep the operating costs at a minimum. This Maintenance Kit should be installed at the interval listed in the table below to reduce possible downtime.
  • Page 19 Authorized Servicer Program Guide (found in the Download Center of the Support Center website) for details to help an Authorized Servicer become familiar with Canon U.S.A., Inc.’s business processes and the resources that are available to assist the Authorized Servicer. Canon USA’s Systems & Technical Support Division’s Business Relations and Administration department is available to answer questions regarding this program.
  • Page 20 Warranty Control Section for warranty compensation. The e-Tag limited warranty claim form can be found in the warranty section of the e-Support Center website at http://www.support.cusa.canon.com. imagePROGRAF iPF755/iPF750 Service Guide May 2009 Rev.
  • Page 21 Service Guide Figure 1 - e-Support: e-Tag To submit a new warranty claim, select the type of claim from the dropdown list shown below and complete the required sections of the e-Tag limited warranty claim. Figure 2 - e-Support: e-Tag Warranty Claim Console...
  • Page 22 Service Guide C. On-Line Limited Warranty Credit Inquiry The On-Line Limited Warranty Credit Inquiry allows your dealership to check, download and print details of e-Tag credits on the Canon Network Access (CNA) website. e-Tag Inquiry To view on-line e-Tag limited warranty claim credits, log onto the ISG Central website at http://www.isgcentral.cusa.canon.com...
  • Page 23 Service Guide Figure 5 - CNA: e-Tag Warranty Claims Search To check the status of e-Tag Limited Warranty Claims already submitted: Go to the e-Tag Warranty Claim Console as shown at the bottom of the screen shot in Figure 2 - e-Support: e-Tag Warranty Claim Console.
  • Page 24 If telephone based troubleshooting fails to resolve a problem, CITS will dispatch a 3rd party service provider. End-user support is also available via the Canon USA consumer website: http://consumer.usa.canon.com. The end-user can access print drivers, software downloads, Frequently Asked Questions (FAQs), register their product, review promotions, and research products.
  • Page 25 Service Guide With the CarePAK Extended Service Plan, the customer will receive toll-free telephone support and if needed, on-site service for their Canon Product for the duration of the extended coverage. Extended coverage plans are available with either a one (1) year or two (2) year extended coverage.
  • Page 26 Service Guide Product Technical Support Offerings A. Authorized Service Providers Service is provided through a Canon authorized service provider or through a party service company managed by CITS (Canon Information Technology Services). Canon authorized service providers are expected to service the equipment they sell.
  • Page 27 Track and Modify logged Cases o Review all open Cases In order to access e-Support, you must first register for a Support ID. To register for a Support ID, go on-line to the Canon USA Systems and Technical Support Division’s...
  • Page 28 Service Guide 2. Canon USA ISG Central Website A complete version of the Service Guides is available on the Canon USA ISG Central website (http://isgcentral.cusa.canon.com/). Access is limited to the Authorized Dealer’s Management staff; please contact your Dealer Administrator to request access to the System and Technical Support Section of ISG Central.
  • Page 29 Service Guide E. Call Escalation Procedure Canon USA provides a time sensitive call escalation process for all imagePROGRAF iPF755/iPF750 Authorized Servicers. CITS is the single point of entry for this process. Once a call is placed to the CITS and information is logged into the call management system, a case number will be assigned to the call.
  • Page 30 Ink Capacity Standard Memory 256 MB Hard Disk Drive 80 GB, 2.5-inch, 5400 rpm, S-ATA Interface (imagePROGRAF iPF755 Only) • Roll Feed Media Width: 10” – 36” (254mm – 914.4mm) Media Width • Cut Sheet Media Width: 8” – 36” (203.2mm – 914.4mm)
  • Page 31 Service Guide Printhead (PF-04) (Table 14) Printhead (PF-04) Type Bubble-jet on demand Head Configuration 6 colors integrated type (6 chips per print head x 1 print head) Nozzle Pitch 1200 dpi Nozzles per chip 5,120 nozzles (Matte Black), 2,560 nozzles per color, all other colors...
  • Page 32 Product with a new or rebuilt Product. Warranty replacement shall not extend the warranty period of the defective Product. This warranty shall not extend to the Canon Printhead for the Product, for which a separate warranty is given. Nor shall this warranty cover other consumable parts or consumables, such as paper and ink cartridges, as to which there shall be no warranty or replacement.
  • Page 33 Canon's operator's manual or other documentation, (c) installation or repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins, or (d) use of supplies or parts (other than those distributed by Canon) which damage the Printhead or cause abnormally frequent service calls or service problems. Nor does this warranty extend to any Printhead on which the original identification marks or serial numbers have been defaced, removed, or altered.
  • Page 34 Box Contents (Table 2)............7 imagePROGRAF iPF750/755/650/655 Series Training Course Overview (Table 3) ....8 Power and Plug Requirements (Table 4) ..................9 imagePROGRAF iPF755/iPF750 Installation Space Diagram (Table 5) ........9 Estimated Installation Times (Table 6) ..................10 imagePROGRAF iPF755/iPF750 Installation Tools (Table 7) ..........11 Special Tools, Solvents, &...

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