Canon imagePROGRAF iPF755 Service Manual page 26

IX. Product Technical Support Offerings
A. Authorized Service Providers
Service is provided through a Canon authorized service provider or through a
rd
3 party service company managed by CITS (Canon Information Technology
Services). Canon authorized service providers are expected to service the
equipment they sell. Since these products are also available through a sales-
only distribution channel, the serial number of the product must be registered
to the service provider of record through the ASCR System (refer to the
ASCR System,
through a 3
B. Authorization Policy
To become service authorized and maintain authorization to service the
imagePROGRAF models, each service provider's location must have at least
two technicians who have been certified on the imagePROGRAF
750/755/650/655.
C. CITS Technical Support / Escalation
Technical support is available by contacting CITS Monday through Friday at
1-800-423-2366. CITS Support is available Monday through Friday, 8:00am-
8:00pm Eastern Time, except holidays. Before contacting CITS for help, the
technician should have exhausted all other resources including the service
manual, the e-Support website for technical publications and their internal
service support infrastructure.
imagePROGRAF iPF755/iPF750 Service Guide
Rev. 1
Page 14) in order to ensure that service is not provided
rd
party service company.
imagePROGRAF iPF755/iPF750 Service Guide
May 2009
Page 21