Canon imagePROGRAF iPF755 Service Manual page 24

VIII. End-User Customer Service Offerings
A. imagePROGRAF Limited Warranty
The imagePROGRAF Large Format Printer Limited Warranty is effective for a
period of one (1) year following delivery to the original purchaser.
No warranty is given for any consumables, such as paper or ink cartridges
with the exception of the print head.
For detailed warranty information, please refer to the
Limited Warranty page 27
Warranty page 28
B. Canon Information Technology Systems Technical Support to the End-
User
The Canon Information Technology Systems (CITS) Help Desk, at 1-800-828-
4040, will take the first call from the customer and provide comprehensive
support as follows:

Answers product related questions.
 Assists the end-user with pre-and post sales inquires.

Redirects Customer calls to the Service Provider of record. If there is
no Service Provider of record, CITS will:
o Attempt to resolve hardware, software, and operational problems.
o Assist the customer with installation & setup
o If telephone based troubleshooting fails to resolve a problem,
End-user support is also available via the Canon USA consumer website:
http://consumer.usa.canon.com. The end-user can access print drivers,
software downloads, Frequently Asked Questions (FAQs), register their
product, review promotions, and research products.
C. On-Site Service
The CITS Help Desk will diagnose end-user problems related to the product.
If telephone based troubleshooting cannot resolve the problem the CITS Help
Desk will redirect Customer calls to the Service Provider of record to provide
on-site service. If there is no Service Provider of record, CITS will dispatch a
3rd party organization to provide on-site service.
D. Post-Warranty Support
If a Customer calls CITS for service after the product warranty has expired,
the customer will be instructed to contact the dealer registered to their product
under the ASCR Program (if the dealer selected either Dispatch by CITS or
the Warranty Marketing Program).
1. CarePAK Extended Service Plan
Canon CarePAK Extended Service Plans are available for the customer to
extend the warranty period beyond the 1-year limited warranty. Extended
Service Plan is available for the customer if a Dealer or Reseller is unable to
or chooses not to provide post-warranty service.
imagePROGRAF iPF755/iPF750 Service Guide
Rev. 1
and the
in the Appendix.
CITS will dispatch a 3rd party service provider.
imagePROGRAF iPF755/iPF750 Service Guide
imagePROGRAF Print Head Limited
imagePROGRAF
May 2009
Page 19