Canon imagePROGRAF iPF755 Service Manual page 19

VII. Authorized Servicer Offerings
The Authorized Servicer program enables Canon distribution product resellers to
become authorized to service the Canon products they resell.
Authorized Servicer Program Guide (found in the Download Center of the
Support Center
familiar with Canon U.S.A., Inc.'s business processes and the resources that are
available to assist the Authorized Servicer.
Canon USA's Systems & Technical Support Division's Business Relations and
Administration department is available to answer questions regarding this
program. The Business Relations and Administration department can be reached
at 516-328-5763. The line is monitored Monday through Friday 9:00 am to 5:00
pm Eastern Time.
A. Authorized Service Provider Customer Registration System
The Authorized Service Provider Customer Registration (ASCR) system is the
venue used to link the Customer's product serial number to the Authorized
Servicer. If a customer contacts CITS, and on-site service is required, the
Authorized Servicer who is registered to that customer's product will be
dispatched. All unregistered units will be serviced by a 3rd party service
company.
The Service Provider must register the Customer's product serial number to
the Authorized Servicer through the ASCR system to be eligible for warranty
reimbursement.
1. The ASCR Registration Process
The ASCR System can be accessed through Warranty section of the
Support Center
each serial number into the system that you intend to provide on-site service
and support. All service dispatches for that product will be emailed to your
dealership.
During registration of the Customer's product serial number(s) to your
service organization choose one of two customer support models: the
Dispatch by CITS option to have calls dispatched to your dealership, or the
Warranty Marketing Program option to manage all calls from your customer.
Products not registered to Dispatch by CITS or the Warranty Marketing
Program will default to a support model where a 3rd party service provider is
dispatched by CITS. The three models are described below in more detail:
Note: Do not enter a serial number for any product(s) that you will not be
able to provide service. By entering the customer's product serial number
you agree to be dispatched by CITS should a registered customer contact
CITS and require on-site service.
a) Dispatch by CITS
This is available to ASCR registered Customers where the Warranty
Marketing Program option has not been selected.
imagePROGRAF iPF755/iPF750 Service Guide
Rev. 1
website) for details to help an Authorized Servicer become
website. Select "Create New Registration Record" to enter
imagePROGRAF iPF755/iPF750 Service Guide
Refer to the
e-
e-
May 2009
Page 14