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Canon 3433B010 Basic Manual

Large-format printers.
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Large-Format Printers
Basic Guide
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
This Basic Guide includes three booklets.
Be sure to read " Safety Precautions" in the fi rst
booklet,
Printer Operations.
Printer Operations
Safety Precautions ........................................2
Types of manuals .............................................5
Documentation Conventions ............................6
Parts .................................................................8
Attaching the Roll Holder to Rolls ...................12
Loading Rolls in the Printer ............................14
Loading Sheets in the Printer .........................18
Removing Sheets ...........................................20
Consumables..................................................21
Replacing Ink Tanks .......................................22
Replacing the Maintenance Cartridge ............26
Replacing the Printhead .................................30
Menu Map.......................................................35
Troubleshooting
Troubleshooting ................................................2
If Roll Paper Jams ..........................................18
If a Sheet Jams...............................................21
If Paper is Soiled ............................................23
If Printing is Faint ............................................25
Misaligned ..................................................26
If Banding Occurs ...........................................28
If Line Length Does Not Match .......................30
Error Messages ..............................................32
Printer Relocation
Preparing to Transfer the Printer ......................2
Reinstalling the Printer .....................................6
Printer Driver Installation
Installing the Printer Driver (Windows) .............9
Installing the Printer Driver (Mac OS X) ......... 11
Convenient Printer Driver Features ................13
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   Summary of Contents for Canon 3433B010

  • Page 1: Table Of Contents

    Troubleshooting This Basic Guide includes three booklets. Large-Format Printers Be sure to read " Safety Precautions" in the fi rst booklet, Printer Operations. Printer Operations Safety Precautions ........2 Basic Guide Types of manuals ..........5 Documentation Conventions ......6 Parts ..............8 Attaching the Roll Holder to Rolls ....12 Loading Rolls in the Printer ......14 Removing the Roll from the Printer ....16 Loading Sheets in the Printer ......18...
  • Page 2: Troubleshooting

    Troubleshooting This section gives troubleshooting tips in case of problems. Paper Problems Phenomenon Cause Corrective Action Roll Paper Cannot be Inserted into The roll paper is warped. Straighten out curls and reload the roll. the Paper Feed Slot Paper is jammed by the paper feed Remove the jammed paper.
  • Page 3: Printing Does Not Start

    Troubleshooting Printing Does Not Start Phenomenon Cause Corrective Action The Data Lamp on the control The printer is not on. Make sure the power cord is securely plugged in, all panel does not light up the way. Press the Power button to turn on the printer. The printer is not selected in the In Windows, select the printer by clicking Select printer driver.
  • Page 4: Removing The Roll From The Printer

    In the Control Panel , set Auto Rotate to Off and that includes HP RTL commands print again. when Auto Rotate is On in the (→ , Menu Map) Control Panel menu. The printer is damaged. Contact your Canon dealer for assistance.
  • Page 5: Problems With The Printing Quality

    Troubleshooting Problems with the Printing Quality Phenomenon Cause Corrective Action Printing is faint You may be printing on the wrong Print on the printing surface. side of the paper. The Printhead nozzles are Print a test pattern to check the nozzles and see if clogged.
  • Page 6: Loading Sheets In The Printer

    Troubleshooting Phenomenon Cause Corrective Action Paper rubs against the printhead The type of paper specified in the Load paper of the same type as you have specified in printer driver does not match the the printer driver. type loaded in the printer. (→...
  • Page 7 Troubleshooting Phenomenon Cause Corrective Action The edges of the paper are dirty The Platen has become dirty after Open the Top Cover and clean the Platen . borderless printing or printing on (→ , If Paper is Soiled) small paper. The type of paper as specified on Make sure the same type of paper is specified on the the printer does not match the type...
  • Page 8 Troubleshooting Phenomenon Cause Corrective Action The surface of the paper is dirty The Paper Retainer is soiled. Clean the Paper Retainer . (→ , If Paper is Soiled) You are using a paper that does In the Control Panel menu, set Roll DryingTime to not dry easily.
  • Page 9 Troubleshooting Phenomenon Cause Corrective Action Banding in different colors occurs The paper feed amount is out of Adjust the feed amount. adjustment. (→"Adjusting the Feed Amount," User Manual) Printing does not proceed Exit other applications and cancel other print jobs. smoothly because print jobs are interrupted during transmission.
  • Page 10 Troubleshooting Phenomenon Cause Corrective Action Colors in printed images are Line Drawing/Text is selected In Print Priority in the Advanced Settings of the uneven when printing images in many solid printer driver, choose Image . colors. You are printing on paper that curls Printed colors may appear uneven on the leading easily.
  • Page 11 Troubleshooting Phenomenon Cause Corrective Action Image edges are blurred or white The Platen suction is too strong. In the Control Panel menu, set VacuumStrngth to banding occurs Weakest . (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) The Printhead is set too high in the In the Control Panel menu, set Head Height to Control Panel menu.
  • Page 12 Troubleshooting Phenomenon Cause Corrective Action Images are printed crooked In the Control Panel menu, Skew In the Control Panel menu, set Skew Check Lv. to Check Lv. is set to Loose or Off . Standard . In the Control Panel menu, Width Set Width Detection to On in the Control Panel Detection is set to Off .
  • Page 13 Troubleshooting Cannot Print Over Network Phenomenon Cause Corrective Action Cannot connect the printer to the The Ethernet cable is not Make sure the printer is connected to the network network connected correctly to the printer's with the correct Ethernet cable, and then turn the Ethernet port.
  • Page 14 Troubleshooting Phenomenon Cause Corrective Action Cannot print over AppleTalk or The AppleTalk protocol is not Activate AppleTalk on the printer. Bonjour networks enabled on the printer. (→"Configuring the Printer's AppleTalk Network Settings," User Manual) The computer you are trying Make sure the computer's AppleTalk settings are to print from is not configured configured correctly.
  • Page 15 Troubleshooting HP-GL/2 Problems Phenomenon Cause Corrective Action Lines or images are incomplete in The memory is full. Check the size of the data in the print job. printed HP-GL/2 jobs. An HP-GL/2 command not Check the print job and settings. supported by this printer was received.
  • Page 16: Other Problems

    However, printing may start later after data reception, depending on the size of print data.) • After ink tank replacement. (Ink agitation takes about three and a half minutes.) In other cases, contact your Canon dealer.
  • Page 17 Troubleshooting Phenomenon Cause Corrective Action Messages advising to check the The printer has not detected the Remove the new Maintenance Cartridge you have just maintenance cartridge are not new Maintenance Cartridge that installed and insert it again firmly. cleared was used to replace the old one. Restart the printer.
  • Page 18: If Roll Paper Jams

    If Roll Paper Jams Clear jammed roll paper as follows. If paper from a roll becomes jammed, Paper jam. is shown on the Display Screen of the Control Panel . Remove the jammed paper as follows. • If jammed paper remains in the paper feed slot, refer to the following instructions to remove it. (→"Clearing Jammed Paper (Paper Feed Slot),"...
  • Page 19 If Roll Paper Jams Clear any jammed paper from inside the Top Cover Open the Top Cover and move the Carriage to the left or right side manually, away from the jam. Do not move the Carriage over jammed paper. This may damage the Printhead . Clear any jammed paper from inside the Top Cover .
  • Page 20 If Roll Paper Jams Clear any jammed paper from near the Paper Feed Slot for rolls Open the Roll Cover . Remove the jammed paper from the Paper Feed Slot . After removing the paper, make sure there are no other scraps of paper in the printer.
  • Page 21: If A Sheet Jams

    If a Sheet Jams Clear jammed sheets as follows. If a sheet becomes jammed, Paper jam. is shown on the Display Screen of the Control Panel . Remove the jammed paper as follows. • If jammed paper remains in the paper feed slot, refer to the following instructions to remove it. (→"Clearing Jammed Paper (Paper Feed Slot),"...
  • Page 22 If a Sheet Jams Pull the Release Lever forward. Clear any jammed paper near the Paper Feed Slot Remove the jammed paper from the Paper Feed Slot . After removing the paper, make sure there are no other scraps of paper in the printer. Pull the Release Lever forward.
  • Page 23: If Paper Is Soiled

    If Paper is Soiled Clean inside the top cover of the printer as follows. Clean inside the Top Cover once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation. •...
  • Page 24 If Paper is Soiled Using a damp cloth that you have wrung out completely, wipe inside the Top Cover to clean it. Wipe away any ink residue on the Platen as a whole (a), the Paper Retainer (b), Borderless Printing Ink Grooves (c), and Ejection Guide (d).
  • Page 25: If Printing Is Faint

    If printing does not improve after Head Cleaning A , try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance.
  • Page 26: If Vertical Lines Are Warped Or Colors Are Misaligned

    If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors. If printed vertical lines are warped or colors are out of alignment, execute Head Posi. Adj. to adjust the Printhead alignment.
  • Page 27 If Vertical Lines are Warped or Colors are Misaligned Perform adjustment as follows. Load the paper. (→ , Attaching the Roll Holder to Rolls) (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) On the Tab Selection screen of the Control Panel , press ◄...
  • Page 28: If Banding Occurs

    If Banding Occurs This topic describes how to adjust the feed amount automatically. If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic adjustment of the paper feed amount. There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper) . In either mode, the printer prints and reads a band adjustment test pattern for automatic adjustment of the feed amount.
  • Page 29 If Banding Occurs On the Tab Selection screen of the Control Panel , press ◄ or ► to select the Settings/Adj. tab ( Ready OK:Setting/Adj. Menu Maint. cart. Remaining Amount • If the Tab Selection screen is not displayed, press the Menu button. Press the OK button.
  • Page 30: If Line Length Does Not Match

    If Line Length Does Not Match Adjust the length of printed lines as follows. To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced. There are two options in Adjust Length : AdjustmentPrint and Change Settings . •...
  • Page 31 If Line Length Does Not Match Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer , and then press the OK button. Press ▲ or ▼ to select Feed Priority , and then press the OK button.
  • Page 32: Error Messages

    Error Messages Respond to error messages as follows. Error messages Check the message and take the appropriate action. • Borderless printng not possible. • Cannot adjust paper feed. • Cannot adjust printhead. • Cannot detect papr • Check printed document. •...
  • Page 33: Other Messages

    Error Messages • Roll paper is not securely in contact with roll holder. • Roll printing is selected. • Roll printing is selected, but sheets are loaded. • Sheet printing is selected. • The mail box is full. • The paper is too small. •...
  • Page 34 Error Messages Error Message Cause Corrective Action GARO Wxxxx (x represents a There is a problem with the print Try printing again, using the correct printer driver. number) job. It is also possible to continue printing in this state. However, you may not be able to obtain the desired printing results.
  • Page 35 Error Messages Error Message Cause Corrective Action No ink tank loaded. There is no Ink Tank in the printer. Load or reload the Ink Tank . (→ , Replacing Ink Tanks) There is a problem with the Ink Replace it with a new Ink Tank . Tank .
  • Page 36 Error Messages Error Message Cause Corrective Action Cannot adjust paper feed. The Printhead nozzles are Execute Adj. Quality again, as follows. clogged. Press the OK button to clear the error. Print a test pattern to check the nozzles. (→"Checking for Nozzle Clogging," User Manual) Clean the Printhead if the nozzles are clogged.
  • Page 37 You have uploaded firmware for a Check the firmware version. Turn off the printer and different model. wait a while before restoring power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assistance.
  • Page 38 You can continue to use the printer for some time consumables for which service is until Parts replacement time has passed. will be required. displayed. Contact your Canon dealer for assistance. Parts replacement time has It is past the recommended time Contact your Canon dealer for assistance. passed.
  • Page 39 Error Messages Error Message Cause Corrective Action Execute printhead cleaning. The Printhead nozzles are Follow these steps to clean the Printhead . clogged. Stop printing by pressing ▲ or ▼ to select Stop Printing . Clean the Printhead . (→ , If Printing is Faint) If this message is still displayed, replace the Printhead .
  • Page 40 Turn off the printer and wait at least three seconds inside the printer may be impaired. before restoring the power. If the message is displayed again, contact your Canon dealer for assistance. Maintenance cartridge full. The Maintenance Cartridge is full.
  • Page 41 For information about paper that is compatible with automatic cutting, see the Paper Reference Guide . (→"Types of Paper," User Manual) Push the Release Lever back and remove the paper. In other cases, the Cutter Unit Contact your Canon dealer for assistance. may be damaged.
  • Page 42: Error Message

    Error Messages Error Message Cause Corrective Action The paper is too small. When Detect Mismatch in the Press ▲ or ▼ to select Print , and then press the OK Control Panel menu is set to button to resume printing. Pause , paper smaller than the size However, note that this error may cause paper jams specified in the printer driver is...
  • Page 43 Error Messages Error Message Cause Corrective Action The paper is too small. The loaded paper is too small. Replace the paper with paper of A4/Letter (vertical) size or larger as follows. Replace paper with A4/LTR (vertical) or larger Press ▲ or ▼ to select Change Paper , press the OK button, and remove the paper.
  • Page 44 Error Messages Error Message Cause Corrective Action Paper jam A paper jam occurred in the printer Push the Release Lever back and remove the during printing. jammed paper. Push the release lever back. (→ , If Roll Paper Jams) (→ , If a Sheet Jams) Load the paper.
  • Page 45 Error Messages Error Message Cause Corrective Action Paper size not detected. Paper has been loaded askew, or Follow these steps to reload the roll. warped paper has been loaded. Push the Release Lever back. Adjust the right edge of the roll to make it parallel to the orange Paper Alignment Line .
  • Page 46 Error Messages Error Message Cause Corrective Action MediaType Mismatch When Detect Mismatch in the Follow these steps to ensure the paper type matches Control Panel menu is set to on the printer and in the printer driver. Pause , the type of paper loaded Press ▲...
  • Page 47 Error Messages Error Message Cause Corrective Action Paper position not suitable for Because paper expands or Press ▲ or ▼ to select Stop Printing , and then press borderless printing. contracts depending on the the OK button to stop printing. environment of use, it may Use each type of paper only where the recommended become narrower or wider than...
  • Page 48 Error Messages Error Message Cause Corrective Action Cannot detect papr The paper has come out of the Follow these step to reload a sheet. printer. Remove the paper and press the OK button. 2. Reload the sheet, aligning it with the guide on the right.
  • Page 49 Error Messages Error Message Cause Corrective Action The roll is empty. The roll is empty. Follow these steps to replace the used roll with a new roll of the same type and size. Press the Release Lever back and remove the roll. (→...
  • Page 50 Index Banding ..............28 Bonjour ............... 14 Carriage ..............19, 21 Cleaning Brush ............23 Color unevenness............10 Error messages ............32 HP-GL/2..............15, 34 Jammed roll paper ............18 Jammed sheets ............21 NetWare ..............14 Network ..............13 Paper Retainer ............
  • Page 52 Canon Inc. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Canon U.S.A., Inc. One Canon Plaza, Lake Success, NY 11042 U.S.A Canon Europa N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen The Netherlands Canon (China) Co., Ltd. 15F Jinbao Building No.89 Jinbao Street, Dongcheng District, Beijing 100005, China Canon Australia Pty.

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