Dell POWEREDGE 1900 Hardware Owner's Manual
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Dell POWEREDGE 1900 Hardware Owner's Manual

Dell personal computer user manual
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Dell™ PowerEdge™ 1900 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell POWEREDGE 1900

  • Page 1 Dell™ PowerEdge™ 1900 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices NIC Indicator Codes LCD Status Messages Solving Problems Described by LCD Status Messages Removing LCD Status Messages System Messages .
  • Page 4 System and Setup Password Features Using the System Password Using the Setup Password Disabling a Forgotten Password Baseboard Management Controller Configuration Entering the BMC Setup Module BMC Setup Module Options Installing System Components Recommended Tools Opening and Closing the System Removing the Bezel Installing the Bezel Opening the System...
  • Page 5 Diskette Drive ........Removing the Diskette Drive .
  • Page 6 System Board (Service-Only Procedure) Removing the System Board Installing the System Board Troubleshooting Your System Safety First—For You and Your System Start-Up Routine ....... . Checking the Equipment Troubleshooting IRQ Assignment Conflicts Troubleshooting External Connections...
  • Page 7 Automated Order-Status Service Technical Support Service Dell Enterprise Training and Certification Problems With Your Order ......
  • Page 8 ....... . . Contacting Dell ....... . .

  • Page 9: About Your System

    • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...

  • Page 10: Accessing System Features During Startup

    PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC user’s guide for more information on setup and use of DRAC.

  • Page 11: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the bezel on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel Components Item Component Hard-drive activity indicator Icon Description The green hard drive activity indicator flashes when the...
  • Page 12 Table 1-2. Front-Panel Components (continued) Item Component Power-on indicator, power button NMI button System identification button LCD panel About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
  • Page 13 Table 1-2. Front-Panel Components (continued) Item Component USB connectors (2) Video connector Optical drive Tape backup unit Diskette drive Hard drives Icon Description Connects USB 2.0-compliant devices to the system. Connects a monitor to the system. Optional optical drive. Optional half-height tape backup unit (may require optional controller).

  • Page 14: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators expansion-card slots (6) system identification button USB connectors (4) 10 serial connector About Your System remote access connector (optional) system status indicator connector...

  • Page 15: Connecting External Devices

    Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

  • Page 16: Lcd Status Messages

    LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
  • Page 17 See "Getting Help" on page 131. See "Troubleshooting System Cooling Problems" on page 109. See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 131. About Your System...
  • Page 18 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. See "Troubleshooting the Microprocessors"...
  • Page 19 Table 1-4. LCD Status Messages (continued) Code Text E161C PS # Input Lost PS # Input Range Power source for specified power E1620 E1710 I/O Channel Chk E1711 PCI PERR B## D## PCI PERR Slot # E1712 PCI SERR B## D## PCI SERR Slot # E1714 Unknown Err...
  • Page 20 Table 1-4. LCD Status Messages (continued) Code Text E1913 CPU & Firmware Mismatch E2010 No Memory E2011 Mem Config Err E2012 Unusable Memory Shadow BIOS Fail The system BIOS failed to copy E2013 E2014 CMOS Fail E2015 DMA Controller E2016 Int Controller E2017 Timer Fail...
  • Page 21 DIMM ## E2112 Mem Spare DIMM E2113 Mem Mirror DIMM ## & ## Causes Dell remote access controller (DRAC) configuration failure. CPU configuration failure. Incorrect memory configuration. Memory population order incorrect. General failure after video. implicated by "## & ##" has had a memory multi-bit error (MBE).

  • Page 22: Solving Problems Described By Lcd Status Messages

    Table 1-4. LCD Status Messages (continued) Code Text Fatal NB Mem CRC One of the connections in the E2118 Fatal SB Mem CRC One of the connections in the E2119 I1910 Intrusion I1911 >3 ERRs Chk Log I1912 SEL Full ROMB Batt <...

  • Page 23: Removing Lcd Status Messages

    Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD.
  • Page 24 Table 1-5. System Messages (continued) Message BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. CPUs with different cache sizes detected! Decreasing available memory DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y.
  • Page 25 Ensure that the Remote Access Controller is properly installed. See "Installing a RAC Card" on page 85. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. About Your System...
  • Page 26 Table 1-5. System Messages (continued) Message Gate A20 failure General failure Invalid NVRAM configuration, Resource Re-allocated Keyboard Controller failure Manufacturing mode detected MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Memory address line failure at address , read value expecting value Memory double word logic...
  • Page 27 Table 1-5. System Messages (continued) Message No boot device available No boot sector on hard drive No timer tick interrupt Northbound merge error - The following DIMM has been disabled by BIOS: DIMM x Not a boot diskette PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n...
  • Page 28 Table 1-5. System Messages (continued) Message PCI BIOS failed to install PCI device BIOS (Option ROM) Plug & Play Configuration Error Read fault Requested sector not found Remote configuration update attempt failed ROM bad checksum = address Expansion card improperly installed or SATA port n hard disk drive not found Sector not found...
  • Page 29 Memory" on page 110. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to...

  • Page 30: Warning Messages

    Warning: Embedded RAID firmware is not present! Warning: Embedded RAID error! Warning: The current memory configuration is not optimal. Dell recommends a population of 2, 4, or 8 DIMMs. DIMMs should be populated sequentially starting in slot 1. Write fault...

  • Page 31: Alert Messages

    Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. About Your System...
  • Page 32 About Your System...

  • Page 33: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 34: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 35 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 36 Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: SCSI adapter. See support.dell.com for the latest support information about booting from external devices. Hard-Disk Drive Sequence Specifies the order in which hard-disk drives are configured in the system. The first hard drive in the system will be the bootable C: drive in DOS or DOS-like operating systems.

  • Page 37: Cpu Information Screens

    Table 2-2. System Setup Program Options (continued) Option Description Asset Tag Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned. CPU Information Screens Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen.

  • Page 38: Integrated Devices Screen

    Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. This option appears only if a SAS (Enabled default) controller is installed.

  • Page 39: System Security Screen

    Table 2-5. Serial Communication Screen Options (continued) Option Description Failsafe Baud Rate Displays the failsafe baud rate used for console redirection when (57600 default) the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted. Remote Terminal Type Select either VT 100/VT 220 or ANSI.

  • Page 40: Exit Screen

    Table 2-6. System Security Screen Options (continued) Option Description Power Button Turns system's power off and on. • If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

  • Page 41: Using The System Password

    To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 42). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords.
  • Page 42 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system. Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 43), the system accepts your setup password as an alternate system password.

  • Page 43: Using The Setup Password

    5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5.

  • Page 44: Disabling A Forgotten Password

    Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press <Enter> twice to clear the existing setup password. The setting changes to Not Enabled.

  • Page 45: Installing System Components

    Installing System Components This section describes how to install the following system components: • Power supply • Cooling fans • Expansion cards • Hard drives • Tape, optical, and diskette drives • System battery • System memory • RAC card •...

  • Page 46: Opening And Closing The System

    Opening and Closing the System The system is enclosed by a bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the drives and internal system components. Removing the Bezel 1 Unlock the keylock at the right side of the bezel. See Figure 3-2. 2 While grasping the bezel, push the release latch on top of bezel to the left.

  • Page 47: Installing The Bezel

    Figure 3-2. Installing and Removing the Bezel bezel latch bezel lock Installing the Bezel 1 Insert the hooks on the end of the bezel into the bezel slots on the bottom of the system front panel. See Figure 3-2. 2 Rotate the other end of the bezel toward the front panel and press the bezel onto the panel to engage the latch.

  • Page 48: Opening The System

    Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: Whenever you need to lift the system, get others to assist you.
  • Page 49 Figure 3-3. Installing and Removing the System Cover latch release lock cover latch system cover chassis hooks Installing System Components...

  • Page 50: Power Supply

    Power Supply Your system supports one power supply rated at an output of 800 W. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay. Removing the Power Supply 1 Turn off the system and all attached peripherals. 2 Disconnect the power cable from the power outlet and the power supply, and remove the cable from the cable retention bracket.

  • Page 51: Installing The Power Supply

    Figure 3-4. Installing and Removing the Power Supply power cable retention bracket 2 cable retention clips (3) Installing the Power Supply 1 Slide the power supply into the chassis until the power supply is fully seated in the chassis. See Figure 3-4.

  • Page 52: Fans

    3 Connect the power cables to the following components where applicable (see Figure 6-2 for connector locations): • PWR1 connector on the system board • PWR2 connector on the system board • PWR CTRL connector on the system board • Hard drives •...

  • Page 53: Removing And Installing A Fan

    Figure 3-5 shows the positions and identification numbers of the fans. Figure 3-5. Cooling Fans expansion-card fan (FAN1) memory module fan (FAN4) Removing and Installing a Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 54: Removing And Installing The Cooling Shroud Fan

    Figure 3-6. Installing and Removing a Fan From the Fan Brackets fan release latches (2) fan connector on system board Removing and Installing the Cooling Shroud Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 55 3 Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the bracket. See Figure 3-7. NOTICE: Do not remove more than one fan from the system at a time and do not operate the system with any fan removed for an extended period of time.

  • Page 56: Expansion Cards

    Expansion Cards Your system provides one half-length (slot 1) and five full-length (slots 2-6) expansion card slots configured as follows: • Slot 1 and 2 are 64-bit, 133-MHz (3.3-V) PCI-X 100-MHz, 66-Hz, and 33-MHz PCI cards and PCI-X cards. • Slot 3 is a x8 lane-width PCIe expansion slot.

  • Page 57: Installing An Expansion Card

    Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 58: Removing An Expansion Card

    5 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

  • Page 59: Hard Drives

    8 If applicable, reinstall the expansion-card stabilizer: Insert the two round tabs on the stabilizer into the stabilizer pivot slots. See Figure 3-9. Rotate the end of the stabilizer down toward the front of the system until the latch clicks into place against the chassis.
  • Page 60 Figure 3-10. Removing and Installing the Hard-Drive Bay screws (4) interface cable 9 Remove the drive from the hard-drive bay. See Figure 3-11. Loosen the four screws that secure the hard drive in the hard-drive bay. Slide the hard drive out of the hard-drive bay. Installing System Components drive bay power cable...

  • Page 61: Installing A Hard Drive

    Figure 3-11. Removing and Installing a Hard Drive drive bay Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 62 3 Install the hard-drive bay. See Figure 3-10: Slide the hard-drive bay into the system until the drive bay contacts the system. Install the four screws that secure the drive bay to the system. 4 Depending on your hard-drive configuration, connect the hard-drive interface and power cables as follows: •...
  • Page 63 • For up to four SAS or SATA drives in a level 0 or 1 RAID configuration, connect the cables to an optional SAS controller card (see "Installing an Expansion Card" on page 57) installed into expansion slot 4 (PCIE_X4_4), and connect the hard-drive activity LED cable to the connector on the system board and the connector on the card itself.
  • Page 64 Figure 3-13. Four-hard-drive Configuration (SAS Controller Card) central fan retention bracket hard drive activity system board connector power cable connector Installing System Components expansion-slot 4 (PCIE_X4_4) SAS1 connector hard drive activity system board connector hard drive interface cable connector...
  • Page 65 • For up to six SAS or SATA drives in a level 0, 1, 5, or 10 RAID configuration, connect the cables to an optional SAS RAID controller daughter card installed into the integrated PCI slot (INT_STORAGE). Route the cables through the center fan retention cage. See "Installing the SAS RAID Controller Daughter Card"...
  • Page 66 Figure 3-14. Six-hard-drive Configuration (SAS RAID Controller Daughter Card) hard drive activity system board connector (HD_ACT_CARD) hard drive LED activity cable connector hard drive power connector 5 Replace the center fan bracket. See "Replacing the Center Fan Bracket" on page 79. 6 Replace the expansion-bay and processor fans (FAN1, FAN2, and FAN3).

  • Page 67: Internal Tape Backup Unit

    7 Close the system. See "Closing the System" on page 48. 8 Replace the bezel, if removed. See "Installing the Bezel" on page 47. 9 Connect the power cable to the power supply and the power outlet. Internal Tape Backup Unit Your system can accommodate an optional SCSI internal tape backup unit.

  • Page 68: Installing An Internal Scsi Tape Backup Unit

    Figure 3-15. Installing and Removing the Half-Height Tape Backup Unit or Optical Drive SCSI ribbon cable peripheral bay Installing an Internal SCSI Tape Backup Unit This subsection describes how to configure and install an internal SCSI tape backup unit. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 69 4 If applicable, disconnect the cables from the SAS RAID controller daughter card or expansion card and pull the cables out of the way of the center fans. See "Removing the SAS RAID Controller Daughter Card" on page 93. 5 Remove the fans from the center fan bracket. See "Removing and Installing a Fan" on page 53. 6 Remove the center fan bracket.

  • Page 70: Optical Drive

    22 Finish configuring the SCSI tape backup unit according to the documentation you received with the device. 23 Perform a tape backup and verification test with the drive as instructed in the software documentation that came with the drive. Optical Drive Removing an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the...

  • Page 71: Installing An Optical Drive

    Installing an Optical Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

  • Page 72: Diskette Drive

    Diskette Drive Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 73 Figure 3-16. Installing and Removing the Diskette Drive diskette drive diskette drive carrier drive bay tabs diskette drive ribbon cable release tab diskette drive power cable metal stop Installing System Components...

  • Page 74: Installing The Diskette Drive Into The Drive Carrier

    Installing the Diskette Drive Into the Drive Carrier Place the diskette drive into the drive carrier with the connectors toward the back, align the screw holes, and secure with the three Phillips screws. See Figure 3-17. Figure 3-17. Installing the Diskette Drive Into the Drive Carrier diskette drive diskette drive carrier Installing the Diskette Drive...

  • Page 75: System Battery

    5 To remove the diskette drive filler plate, pull the retention spring slightly away from the filler plate, then lift the filler plate from the carrier. 6 Install the diskette drive carrier into the system: Align the slots on the bottom of the diskette drive carrier with the drive bay tabs on top of the peripheral bay and lower the carrier unto the tabs.
  • Page 76 5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-18.

  • Page 77: Cooling Shroud

    Cooling Shroud The cooling shroud produces and directs airflow over the system memory modules with an attached hot- plug fan. The fan need not be removed prior to removing the shroud. Removing the Cooling Shroud CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 78 Figure 3-19. Installing and Removing the Fan Brackets and Cooling Shroud center fan bracket release latch (2) cooling shroud latch (right) center fan bracket Installing System Components cooling shroud latch (left) back fan bracket release latch 6 chassis slot cooling shroud back fan bracket...

  • Page 79: Installing The Cooling Shroud

    Installing the Cooling Shroud To install the cooling shroud, align the rails on the right side of the shroud with the tracks on the right chassis wall and then slowly lower the shroud straight down into the system until the fan connector engages and the latches snap into place.

  • Page 80: Removing The Back Fan Bracket

    Removing the Back Fan Bracket CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 81 Each channel consists of two DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5. • Channel 1 contains DIMM _2, DIMM_6. • Channel 2 contains DIMM_3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white release tabs. Figure 3-20.

  • Page 82: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. •...

  • Page 83: Memory Mirroring Support

    Memory Mirroring Support The system supports memory mirroring if eight identical memory modules are installed in the system. Mirroring must be enabled in the System Setup program and can be used only if memory sparing is not enabled. In a mirrored configuration, the total available system memory is one-half of the total installed memory.
  • Page 84 Figure 3-21. Installing and Removing a Memory Module memory module alignment key 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 85: Removing Memory Modules

    13 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 12 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 14 Run the system memory test in the system diagnostics.
  • Page 86 3 Remove the cooling shroud. See "Removing and Installing the Cooling Shroud Fan" on page 54. 4 Remove the filler plug from the system back panel. See Figure 3-22. Figure 3-22. Installing a RAC Card back standoff RAC connector 2 standoffs with card-edge clips 5 Angle the RAC card so that its NIC connector inserts through the back-panel RAC card opening.

  • Page 87: Activating The Integrated Nic Toe

    6 Attach the card to the expansion-bay bracket: Position the RAC card on the expansion-bay bracket so that the plastic standoff at the back of the bracket inserts into the notch on the edge of the RAC card. Carefully press the back end of the card onto the two plastic standoffs until the clips on the standoffs snap over the card edges.

  • Page 88: Replacing A Processor

    1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 89 Figure 3-23. Installing and Removing the Heat Sink heat sink 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor.
  • Page 90 Figure 3-24. Installing and Removing a Processor socket key (2) socket-release lever 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
  • Page 91 NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-24. Close the processor cover.

  • Page 92: Sas Raid Controller Daughter Card

    SAS RAID Controller Daughter Card Your system has a dedicated slot (INT STORAGE) for an optional SAS RAID controller daughter card. See Figure 3-8. The optional SAS RAID controller daughter card supports up to six SAS or SATA hard drives and enables you to set up your hard drives in level 0, 1, 5, or 10 RAID configurations. For more information, see the documentation that came with your SAS RAID controller daughter card.

  • Page 93: Removing The Sas Raid Controller Daughter Card

    Figure 3-25. Replacing a SAS RAID Controller Daughter Card Battery connector release tab expansion-bay bracket SAS RAID controller daughter card Removing the SAS RAID Controller Daughter Card 1 If applicable, disconnect the RAID battery cable from the controller card by releasing the tab on the cable connector on the SAS RAID controller daughter card and disconnecting the battery cable.
  • Page 94 To replace the SAS RAID controller daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Battery" on page 92. Figure 3-26. Installing and Removing the SAS RAID Controller Daughter Card SAS RAID controller daughter card hard drive LED activity indicator system board connector (HD_ACT_CARD) hard drive LED activity...

  • Page 95: Installing The Sas Raid Controller Daughter Card

    Installing the SAS RAID Controller Daughter Card 1 Hold the SAS RAID controller daughter card by its edges and align the card with the slide rails on the expansion-bay bracket. See Figure 3-26. NOTE: When pushing the SAS RAID controller daughter card into the socket connector, push only on the card edges and not on the DIMM or any part of the DIMM socket on the SAS RAID controller daughter card.
  • Page 96 7 Disconnect the control panel cable from the back of the control panel. See Figure 3-27. NOTICE: Do not pull on the cable to unseat the connector. Doing so can damage the cable. Squeeze the metal tabs on the ends of the cable connector. Gently work the connector out of the socket.

  • Page 97: Installing The Control Panel Assembly

    Installing the Control Panel Assembly 1 Insert the control panel assembly display module into the chassis cutout and secure with the two Torx screws. 2 Affix the control panel label to the display module. 3 Install the control panel board in the system chassis and secure with the three Phillips screws. See Figure 3-27.
  • Page 98 9 Remove all expansion cards from the expansion bay. See "Removing an Expansion Card" on page 58. 10 If present, disconnect the SAS RAID controller daughter card from the system board socket connector: Push outward on the plastic guide rails and gently pull up on the card edges until the card-edge connector clears the socket.

  • Page 99: Installing The System Board

    Figure 3-28. Removing the System Board system board retention pin Installing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 100 When the board is properly positioned, the tabs on the chassis will fit through the corresponding slots in the system board. Slide the system board tray toward the back of the chassis until the retention pin snaps into place. 3 Reconnect the power cables to connectors PWR1, PWR2, and PWR CTRL on the system board. See Figure 6-2.

  • Page 101: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 102: Checking The Equipment

    Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 102. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.

  • Page 103: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.

  • Page 104: Troubleshooting The Mouse

    Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 121. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage.

  • Page 105: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

  • Page 106: Troubleshooting A Nic

    Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 121. 2 Check the appropriate indicator on the NIC connector. • If the link indicator does not light, check all cable connections. •...

  • Page 107: Troubleshooting A Damaged System

    4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 48. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 131. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed.

  • Page 108: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 109: Troubleshooting System Cooling Problems

    Problem • Power button is not blinking green and the system does not power up. Action 1 Ensure that the power cable is properly connected between the power supply and electrical outlet. 2 If you have a UPS, make sure that it is connected properly both to the power supply and to the electrical outlet.

  • Page 110: Troubleshooting System Memory

    Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 111 4 Remove the bezel. See "Removing the Bezel" on page 46. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 48. 7 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 83. 8 Close the system.

  • Page 112: Troubleshooting A Diskette Drive

    Troubleshooting a Diskette Drive Problem • Error message indicates a diskette drive problem. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 113: Troubleshooting An Optical Drive

    20 Close the system. See "Closing the System" on page 48. 21 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 22 Run the appropriate online diagnostic test to see whether the diskette drive works correctly. 23 Repeat step 17 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
  • Page 114 • Missing or corrupted tape-backup software or tape drive device driver • Defective SCSI controller Action 1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works. 2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.

  • Page 115: Troubleshooting A Hard Drive

    Troubleshooting a Hard Drive Problem • Device driver error. • One or more hard drives not recognized by the system. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 116: Troubleshooting A Sas Controller Card Or Sas Raid Controller Daughter Card

    Verify that the SAS or SATA cables are securely seated in their connectors. Close the system. See "Closing the System" on page 48. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, see "Getting Help" on page 131. Troubleshooting a SAS Controller Card or SAS RAID Controller Daughter Card NOTE:...

  • Page 117: Troubleshooting Expansion Cards

    9 If you have a SAS RAID controller daughter card, ensure that the following RAID components are properly installed and connected: • Memory module • Battery 10 Verify that the cable connections between the hard drive(s) and the SAS controller card or SAS RAID controller daughter card are correct.

  • Page 118: Troubleshooting The Microprocessors

    6 Close the system. See "Closing the System" on page 48. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 9 Open the system.
  • Page 119 5 Close the system. See "Closing the System" on page 48. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 If possible, run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 120 Troubleshooting Your System...

  • Page 121: Running The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 122: Running The System Diagnostics

    Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

  • Page 123: Selecting Diagnostics Options

    Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
  • Page 124 Running the System Diagnostics...

  • Page 125: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 126 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PWRD_EN (default) The password feature is enabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system Jumpers and Connectors Description The password feature is disabled. boot.

  • Page 127: System Board Connectors

    System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
  • Page 128 Table 6-2. System Board Connectors Item Connector PCIE_X4_6 PCIE_X4_5 PCIE_X4_4 PCIE_X8_3 PCIX_2 PCIX_1 INT_STORAGE RAC_CONN RAC_MII_CONN DIMMn FANn CPU1 CPU2 PWRn SATA_x PWR_CTRL FLOPPY CONTROL_PANEL BATTERY TOE_KEY HD_ACT_CARD Jumpers and Connectors Description PCIe x4 connector (slot 6) PCIe x4 connector (slot 5) PCIe x4 connector (slot 4) PCIe x8 connector (slot 3) PCI-X 64-bit connectors (slot 2)

  • Page 129: Disabling A Forgotten Password

    Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 130 Jumpers and Connectors...

  • Page 131: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 132: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 133: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 134: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 135 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 136: Contacting Dell

    If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
  • Page 137 Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas General Support Barbados General Support Belgium (Brussels) Website: support.euro.dell.com...
  • Page 138 Technical Support (Penang, Malaysia) Country Code: 673 Customer Care (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business,...
  • Page 139 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 140 Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business)
  • Page 141 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 142 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 143 Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS Technical Support for all other Dell computers At-Home-Service — Technical Support Queries General Fax/Sales Fax Switchboard U.K. Technical Support (dial within U.K. only) U.K.
  • Page 144 Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 Home and Small Business Country Code: 39 Technical Support City Code: 02 Customer Care Switchboard Corporate Technical Support Customer Care Switchboard Jamaica General Support (dial from within Jamaica only)
  • Page 145 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 146 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 147 General Support Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 148 Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 47 Technical Support for all other Dell products Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support Peru...
  • Page 149 Singapore or Malaysia only. International Access Code: 005 Website: support.ap.dell.com Country Code: 65 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales...
  • Page 150 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
  • Page 151 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales...
  • Page 152 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care...
  • Page 153 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address ) for Relationship...
  • Page 154 Country (City) International Access Code Country Code City Code U.S. Virgin Islands General Support Venezuela General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers 1-877-673-3355 8001-3605...

  • Page 155: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 156 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 157 expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file ®...
  • Page 158 KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM —...
  • Page 159 NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity —...
  • Page 160 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
  • Page 161 TOE — TCP/IP Offload Engine. Improves data-transfer performance over IP networks by allowing the operating system to offload all TCP/IP traffic to specialized hardware on the network adapter while leaving TCP/IP control decisions to the host server. UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.
  • Page 162 Glossary...

  • Page 163: Index

    79 removing, 77 cooling shroud fan, 54 cover closing, 48 opening, 48 CPU setup options, 37 damaged systems troubleshooting, 107 Dell contacting, 136 diagnostics checklist, 135 testing options, 122 when to use, 121 DIMM installing, 83 removing, 85 sockets, 80...
  • Page 164 fan bracket back, 80 center, 79 cooling shroud, 54 fans, 52 installing and removing, 53 numbered, 53 features back-panel, 14 front-panel, 11 guidelines for memory installation, 82 hard drive troubleshooting, 115 hard drives, 59 installing, 61 removing, 59 hot-plug fans, 53 power supplies, 50 indicators back-panel, 14...
  • Page 165 44 using, 43 spare bank, 82 startup accessing system features, 10 status messages LCD, 16 systems management, 23 support contacting Dell, 136 system board connectors, 127 installing, 99 jumpers, 125 removing, 97 system cooling troubleshooting, 109 system features accessing, 10...
  • Page 166 system security, 36 system setup entering, 33, 44 navigation keys, 34 options, 34 system setup screens console redirection, 38 CPU information, 37 integrated devices, 38 main, 34 system security, 39 tape backup unit installing, 68 removing, 67 tape drive troubleshooting, 113 troubleshooting CD drive, 113 cooling fans, 109...

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