Dell PE R720XD Owner's Manual
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Dell PE R720XD Owner's Manual

Owner's manual
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Dell PowerEdge R720 and R720xd
Owner's Manual
Regulatory Model: E14S Series
Regulatory Type: E14S001

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Summary of Contents for Dell PE R720XD

  • Page 1 Dell PowerEdge R720 and R720xd Owner's Manual Regulatory Model: E14S Series Regulatory Type: E14S001...

  • Page 2: Notes, Cautions, And Warnings

    Information in this publication is subject to change without notice. © 2012 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell...

  • Page 3: Table Of Contents

    Contents Notes, Cautions, and Warnings....................2 1 About Your System........................9 ........................9 Front-Panel Features And Indicators ..............................12 LCD Panel Features ..............................13 Home Screen ..............................13 Setup Menu ...............................13 View Menu ..............................14 Diagnostic Indicators ..........................16 Hard-Drive Indicator Patterns ........................16 Back-Panel Features And Indicators ..............................18 NIC Indicator Codes ............................18 Power Indicator Codes...
  • Page 4 ....................32 Operating With A Setup Password Enabled ...........................32 Entering The UEFI Boot Manager ......................33 Using The Boot Manager Navigation Keys ............................33 Boot Manager Screen ...............................34 UEFI Boot Menu ..........................34 Embedded System Management ..............................34 iDRAC Settings Utility ........................34 Entering The iDRAC Settings Utility 3 Installing System Components....................35 ..............................35 Recommended Tools...
  • Page 5 ...........................56 Removing A Cooling Fan ............................57 Installing A Cooling Fan ......................57 Removing The Cooling-Fan Assembly .......................58 Installing The Cooling-Fan Assembly ........................59 Internal USB Memory Key (Optional) ........................59 Replacing The Internal USB Key ..............................59 PCIe Card Holder ........................60 Removing The PCIe Card Holder ........................61 Installing The PCIe Card Holder ..................61...
  • Page 6 ........................85 Removing An AC Power Supply ........................86 Installing An AC Power Supply ....................87 Wiring Instructions For A DC Power Supply .........................89 Removing A DC Power Supply ..........................90 Installing A DC Power Supply .........................91 Removing The Power Supply Blank ........................91 Installing The Power Supply Blank ...............................91 System Battery .........................91...
  • Page 7 Troubleshooting Expansion Cards ..........................128 Troubleshooting Processors 5 Using System Diagnostics.....................129 ............................129 Dell Online Diagnostics ........................129 Dell Embedded System Diagnostics ..................129 When To Use The Embedded System Diagnostics ....................129 Running The Embedded System Diagnostics ...........................130 System Diagnostic Controls 6 Jumpers And Connectors......................131 ..........................131...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators (3.5 Inch Chassis)—PowerEdge R720 Figure 2. Front-Panel Features and Indicators (2.5 Inch Chassis)—PowerEdge R720 Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on.
  • Page 10 2.5 inch Up to sixteen 2.5 inch hot-swappable hard drive hard drives. systems NOTE: In systems supporting Dell PowerEdge Express Flash devices (PCIe SSDs), hard-drive slots 0 through 3 in hard-drive bay 2 support only PCIe SSDs. Hard-drive bay 3 does not support any hard drives and is installed with a hard-drive blank.
  • Page 11 Figure 3. Front-Panel Features and Indicators (3.5 Inch Chassis)—PowerEdge R720xd Figure 4. Front-Panel Features and Indicators (2.5 Inch Chassis)—PowerEdge R720xd Item Indicator, Button, or Icon Description Connector Diagnostic indicators The diagnostic indicators light up to display error status. System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.

  • Page 12: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector Hard drives 3.5 inch hard drive Up to twelve 3.5 inch hot- systems swappable hard drives. 2.5 inch hard drive Up to twenty-four 2.5 inch hot- systems swappable hard drives. Video connector Allows you to connect a VGA display to the system. USB connector Allows you to connect USB devices to the system.

  • Page 13: Home Screen

    Item Button Description During message scrolling: • Press once to increase scrolling speed • Press again to stop • Press again to return to default scrolling speed • Press again to repeat the cycle Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors.

  • Page 14: Diagnostic Indicators

    Option Description Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu.
  • Page 15 Electrical indicator Condition Corrective Action example, voltage out of range, or a failed LED on the power supply. Re-seat the power supply by removing power supply or voltage regulator). and reinstalling it. If the problem persists, see Getting Help. Temperature indicator Condition Corrective Action The indicator blinks amber if the...

  • Page 16: Hard-Drive Indicator Patterns

    Hard-Drive Indicator Patterns Figure 6. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2. hard-drive status indicator (green and amber) NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Drive-Status Indicator Pattern (RAID Only) Condition Blinks green two times per second...
  • Page 17 Figure 8. Back-Panel Features and Indicators—PowerEdge R720xd Item Indicator, Button, or Icon Description Connector System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack. PowerEdge When one of these buttons is pressed, R720 the LCD panel on the front and the system status indicator on the back...

  • Page 18: Nic Indicator Codes

    Item Indicator, Button, or Icon Description Connector • Two 100 Mbps/1 Gbps/10 Gbps SFP+/10 GbE T connectors PCIe expansion card slots Allows you to connect up to four full-height PCI Express full height (4) (PowerEdge expansion cards. R720) PCIe expansion card slots Allows you to connect up to three full-height PCI Express full height (3) (PowerEdge expansion cards.
  • Page 19 Figure 10. AC Power Supply Status Indicator 1. AC power supply status indicator/handle Figure 11. DC Power Supply Status Indicator 1. DC power supply status indicator Power Condition Indicator Pattern Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational.

  • Page 20: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/ manuals. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often...

  • Page 21: Using The System Setup And Boot Manager

    Enters the System Setup. <F10> Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 supports systems management features such as operating system deployment, hardware diagnostics, platform updates, and platform configuration, using a graphical user interface. The exact LC2 feature set is determined by the iDRAC license purchased.

  • Page 22: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 23: System Setup Main Screen

    System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 24: Memory Settings Screen

    Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Contact Information Displays the contact information of the system manufacturer. Memory Settings Screen Menu Item Description...

  • Page 25: Sata Settings Screen

    Menu Item Description Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor Transaction between the sockets or work in normal mode for NUMA. By default, the Alternate RTID ID) Setting (Requestor Transaction ID) Setting is set to Disabled. Virtualization Technology Allows you to enable or disable the additional hardware capabilities provided for virtualization.

  • Page 26: Boot Settings Screen

    Menu Item Description Port B Auto enables BIOS support for the device attached to SATA port B. By default, Port B is set to Auto. Port C Auto enables BIOS support for the device attached to SATA port C. By default, Port C is set to Auto. Port D Auto enables BIOS support for the device attached to SATA port D.

  • Page 27: Serial Communications Screen

    Menu Item Description Internal USB Port Allows you to enable or disable the internal USB port. By default, the Internal USB Port option is set to On. Internal SD Card Enables or disables the system’s internal SD card port. By default, Internal SD Card Port option Port is set to On.

  • Page 28: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 29: System Security Screen

    BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.

  • Page 30: Miscellaneous Settings

    Menu Item Description AC Power Allows you to set how the system supports staggering of power up after AC power is restored to Recovery Delay the system. By default, the AC Power Recovery Delay option is set to Immediate. User Defined Allows you to set the User Defined Delay when the User Defined option for AC Power Recovery Delay (60s to 240s) Delay is selected.

  • Page 31: Deleting Or Changing An Existing System And/Or Setup Password

    You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status is Locked, you cannot change the System Password and/or Setup Password. If the password jumper setting is disabled, the existing System Password and Setup Password is deleted and you need not provide the system password to log on to the system.

  • Page 32: Using Your System Password To Secure Your System

    NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new password. If you delete the System and/or Setup password, a message prompts you to confirm the deletion. Press <Esc> to return to the System BIOS screen. Press <Esc> again, and a message prompts you to save the changes.

  • Page 33: Using The Boot Manager Navigation Keys

    Displays a list of the drivers installed on the system and their health status. Launch System Enables you to access the System Setup. Setup System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system.

  • Page 34: Uefi Boot Menu

    Sets a one-time boot option not included in the boot option list. Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.

  • Page 35: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: •...

  • Page 36: Installing The Front Bezel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 37: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 38 Figure 14. Inside the System—PowerEdge R720 1. cooling-fan assembly 8. expansion-card riser 1 2. cable securing bracket 9. heat sink for processor 1 3. PCIe card holder 10. heat sink for processor 2 4. cooling shroud 11. DIMMs (24) 5. expansion-card riser 3 12.

  • Page 39: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 40: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 41 Memory bus operating frequency can be 1600 MT/s, 1333 MT/s, 1066 MT/s, or 800 MT/s depending on: • DIMM type (UDIMM, RDIMM, or LRDIMM) NOTE: PowerEdge R720xd with 3.5 inch hard-drive configuration does not support LRDIMMs due to thermal limitations. •...
  • Page 42 Figure 17. Memory Socket Locations Memory channels are organized as follows: Processor 1 channel 0: slots A1, A5, and A9 channel 1: slots A2, A6, and A10 channel 2: slots A3, A7, and A11 channel 3: slots A4, A8, and A12 Processor 2 channel 0: slots B1, B5, and B9 channel 1: slots B2, B6, and B10...

  • Page 43: General Memory Module Installation Guidelines

    DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel Channel 1.5 V 1.35 V UDIMM ECC 1 1333, 1066, and 800 1066 and 800 Dual rank 1333, 1066, and 800 1066 and 800 Dual rank RDIMM 1600, 1333, 1066, and 1333, 1066, and 800 Dual rank 1066 and 800...

  • Page 44: Mode-Specific Guidelines

    Mode-Specific Guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode.

  • Page 45: Sample Memory Configurations

    Sample Memory Configurations The following tables show sample memory configurations for one and two processor configurations that follow the appropriate memory guidelines stated in this section. NOTE: 16 GB quad-rank RDIMMs are not supported. NOTE: 1R, 2R and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively. Table 1.
  • Page 46 System Capacity DIMM Size (in Number of DIMM Rank, Organization, DIMM Slot Population (in GB) DIMMs and Frequency LRDIMM, x4, 1333 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12 Table 2. Memory Configurations—Two Processors System DIMM Size (in Number of DIMM Rank,...

  • Page 47: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Hard Drives

    NOTE: Retain removed memory-module blank(s) for future use. CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.

  • Page 50: Installing A 2.5 Inch Hard-Drive Blank

    Figure 19. Removing and Installing a 2.5 Inch Hard-Drive Blank 1. hard-drive blank 2. release button Installing A 2.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel.

  • Page 51: Installing A 2.5 Inch Hard-Drive Blank (Back)

    Installing A 2.5 Inch Hard-Drive Blank (Back) NOTE: This procedure applies only to PowerEdge R720xd. Insert the hard-drive blank into the hard-drive slot until it clicks into place. Removing A 3.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have drive blanks installed. If installed, remove the front bezel.

  • Page 52: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Removing A Hard Drive From A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Optical Drive (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Installing The Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Cooling-Fan Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Internal Usb Memory Key (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Removing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Installing The Cable Retention Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 64: Removing An Expansion Card From The Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Installing An Expansion Card Into The Expansion-Card Riser 2 Or 3

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 66: Removing An Expansion Card From The Expansion-Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing An Expansion Card Into The Expansion-Card Riser 1

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 68: Removing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 69 Figure 34. Identifying Connectors on the Expansion Card Riser 1 1. expansion-card slot 1 2. expansion-card slot 2 3. expansion-card slot 3 Figure 35. Removing and Installing the Expansion Card Riser 2 1. power connector (for GPU cards) 2. expansion-card riser 2 3.
  • Page 70 Figure 36. Identifying Connectors on the Expansion Card Riser 2 1. chassis intrusion switch 2. expansion-card slot 4 3. expansion-card slot 5 4. power connector (for GPU cards) Figure 37. Removing and Installing the Expansion Card Riser 3 1. riser guide–front 2.

  • Page 71: Installing Expansion-Card Risers

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Removing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing The Vflash Media Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Installing The Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Removing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Installing The Integrated Storage Controller Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Installing The Network Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Removing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 81 Figure 44. Removing and Installing the Processor Heat Sink 1. heat sink 2. retention sockets (2) 3. retention screws (2) 4. processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 82 Figure 45. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket.

  • Page 83: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: Power Supplies

    Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions.

  • Page 85: Hot Spare Feature

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Installing An Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Wiring Instructions For A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
  • Page 88 DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 89: Removing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 90: Installing A Dc Power Supply

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.

  • Page 91: Removing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Hard-Drive Backplane

    Hard-Drive Backplane Depending on your system configuration: PowerEdge R720 2.5 inch (x16) SAS/SATA backplane or supports dual 2.5 inch (x8) SAS/SATA backplanes or 2.5 inch (x8) SAS/SATA backplane and 2.5 inch (x4) Dell PowerEdge Express Flash (PCIe SSD) backplane or...

  • Page 93: Removing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 94 3. backplane signal cable 6. backplane power cable B 4. backplane power cable A 5. SAS B cable Figure 54. Cabling Diagram—3.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector (mini PERC SAS) on the system board 5.
  • Page 95 Figure 55. Cabling Diagram—3.5 Inch (x4) SAS/SATA Backplane—PowerEdge R720 1. cable retention bracket 2. system board 3. SAS connector on the system board 4. SAS connector on the backplane...
  • Page 96 Figure 56. Removing and Installing the 2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R720 1. x16 hard-drive backplane 5. SAS cables (2) 2. hard-drive backplane connectors (16) 6. release tabs (2) 3. backplane power cables (2) 4. backplane signal cable...
  • Page 97 Figure 57. Cabling Diagram—2.5 Inch (x16) SAS/SATA Backplane—PowerEdge R720 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS connectors on the backplane (2)
  • Page 98 Figure 58. Removing and Installing the 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. x8 hard-drive backplane 5. SAS cables (2) 2. hard-drive backplane connectors (8) 6. backplane signal cable 3. release tab 4. backplane power cable...
  • Page 99 Figure 59. Cabling Diagram—Dual 2.5 Inch (x8) SAS/SATA Backplane—PowerEdge R720 1. system board 5. SAS controller card 2. cable retention bracket 6. SAS backplane 3. integrated storage controller card 7. SAS backplane 4. SAS connector on the system board...
  • Page 100 Figure 60. Removing and Installing the 2.5 Inch (x4) SSD/Dell PowerEdge Express Flash (PCIe SSD) Backplane— PowerEdge R720 1. hard-drive backplane connectors (4) 5. backplane power cable 2. x4 hard-drive backplane 6. backplane signal cable 3. release tab 4. SSD/PCIe SSD cables (4)
  • Page 101 Figure 61. Cabling Diagram—2.5 Inch (x8) SAS/SATA and (x4) PCIe SSD Backplane—PowerEdge R720 1. cable retention bracket 5. SAS connector on the system board 2. system board 6. SSD/PCIe SSD backplane 3. integrated storage controller card 7. SAS backplane 4. SSD/PCIe SSD controller card...
  • Page 102 Figure 62. Removing and Installing the 3.5 Inch (x12) SAS/SATA Backplane—PowerEdge R720xd 1. release tabs (2) 8. power cable B 2. pass-through I2C cable 9. front I/O cable 3. left control panel cable 10. right control panel cable 4. I2C cable 11.
  • Page 103 Figure 63. Cabling Diagram—3.5 Iinch (x12) SAS/SATA Backplane—PowerEdge R720xd 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on the system board 5. SAS backplane...
  • Page 104 Figure 64. Removing and Installing the 2.5 Inch (x24) SAS/SATA Backplane—PowerEdge R720xd 1. x24 hard-drive backplane 9. backplane/expander bracket 2. left control panel cable 10. right control panel cable 3. release tabs (2) 11. power cable C 4. power cable A 12.

  • Page 105: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Removing The Optional Hard-Drive Backplane (Back)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 107 Figure 66. Removing and Installing the Optional 2.5 Inch (x2) Hard-Drive Backplane—PowerEdge R720xd 1. pass-through I2C cable 5. SAS/SATA connectors (2) 2. I2C cable 6. SAS cable 3. sideband cable 7. release pin 4. hard-drive backplane (back)

  • Page 108: Installing The Optional Hard-Drive Backplane (Back)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 110 Figure 69. Removing and Installing the Control Panel—2.5 inch Hard Drives—PowerEdge R720 1. control panel 5. vFlash media connector cable 2. control-panel board 6. screws (2) 3. control-panel connector cable 4. USB connector cable Locate and press the tabs on the information tag. Push the information tag out of the slot to remove it from the control panel.

  • Page 111: Installing The Control Panel (Poweredge R720)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 112: Installing The Control Panel (Poweredge R720Xd)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Removing The I/O Panel (Poweredge R720Xd)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 114: Installing The I/O Panel (Poweredge R720Xd)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 115 d) all expansion-card risers e) integrated storage controller card f) internal dual SD module g) internal USB key (if installed) h) PCIe card holder cable retention bracket if present, support bracket NOTE: The support bracket is present on certain system configurations for protection during shipping and can be discarded after removal.

  • Page 116: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 117 NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing bracket. Close the system. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Import your new or existing iDRAC Enterprise license. For more information, see iDRAC7 User's Guide , at support.dell.com/manuals.

  • Page 119: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 120: Troubleshooting A Serial I/O Device

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 122: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Troubleshooting Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 125: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 126: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 128: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 129: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 130: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 131: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 4–6). (default) The password feature is disabled (pins 2–4).

  • Page 132: System Board Connectors

    System Board Connectors Figure 74. System Board Jumpers and Connectors Item Connector Description J_PS2 PSU 2 power connector J_SATA_CD Optical drive SATA connector J_SATA_TBU Tape backup unit SATA connector J_BP0 Optical drive power connector J_TBU Tape backup unit power connector J_PS1 PSU 1 power connector J_IDSDM...
  • Page 133 Item Connector Description J_USB USB connector J_VIDEO_REAR Video connector J_COM1 Serial connector J_IDRAC_RJ45 iDRAC7 connector J_CYC System identification connector CYC_ID System identification button J_RISER_2A Riser 2 connector J_RISER_1A Riser 1 connector J_RISER_2B Riser 2 connector J_RISER_1B Riser 1 connector J_STORAGE Integrated storage controller card connector J_SASX8 Mini SAS connector...

  • Page 134: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 135: Technical Specifications

    Technical Specifications NOTE: The following specifications apply to both PowerEdge R720 and PowerEdge R720xd unless specified otherwise. Processor Processor type One or two Intel Xeon processor E5-2600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, low-profile x8 link (Slot 2) One half-height, low-profile x8 link...
  • Page 136 Up to eight 2.5 inch, internal, hot-swappable SAS, SATA, SATA SSD, or Nearline SAS hard drives in hard-drive slots 0 through 7 (hard-drive bay 1) and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs) in hard-drive slots 0 through 3 (hard-drive bay 2).
  • Page 137 Drives Nearline SAS, or SSD hard drives in hard-drive slots 24 and Optical drive One optional SATA DVD-ROM drive or DVD+/-RW drive. (PowerEdge R720) NOTE: DVD devices are data only. Connectors Back Four 10/100/1000 Mbps or two 10/100/1000 Mbps and two 100 Mbps/1 Gbps/10 Gbps Serial 9-pin, DTE, 16550-compatible...
  • Page 138 GPU is not supported. • LRDIMM is not supported. • 130 W (4 core) processor is not supported. • Redundant power supplies are required. • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported.
  • Page 139 Environmental NOTE: For PowerEdge R720, maximum 130 W processor is supported in either 8 hard drive or 16 hard drive chassis. NOTE: The following additional restrictions apply to PowerEdge R720xd. • Maximum 95 W processor supported on 3.5 inch hard drive chassis. •...

  • Page 141: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 142 Error Code Message Information AMP0302 Message The system board < name > current is greater than the upper warning threshold. name > current is outside of the optimum range. Details System board < Action 1. Review system power policy. 2. Check system logs for power related failures. 3.
  • Page 143 Error Code Message Information BAT0002 Message The system board battery has failed. LCD Message The system board battery has failed. Check battery. Details The system board battery is either missing or bad. Action Getting Help. BAT0017 name > battery has failed. Message The <...
  • Page 144 Error Code Message Information CPU0204 Message CPU < number > < name > voltage is outside of range. number > < name > voltage is outside of range. Re-seat CPU. LCD Message CPU < Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown.
  • Page 145 Error Code Message Information 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU0703 Message CPU bus initialization error detected. LCD Message CPU bus initialization error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor.

  • Page 146: Hwc1001/Hwc2003/Hwc2005

    Error Code Message Information Details Fan has failed. Action Remove and reinstall failed fans or install additional fans. HWC1001 name > is absent. Message The < name > is absent. Check hardware. LCD Message The < Details The absent device may be necessary for proper operation. System functionality may be degraded.
  • Page 147 Error Code Message Information Action Check the memory configuration. Re-seat the memory modules. If the issue persists, Getting Help. MEM0701 Message Correctable memory error rate exceeded for < location >. Details The memory may not be operational. This an early indicator of a possible future uncorrectable error.

  • Page 148: Pci1308/Pci1320/Pci1342/Pci1348/Pci1360

    Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1308 Message A PCI parity error was detected on a component at bus < bus >device< device >function func >. < LCD Message PCI parity error on bus < bus >...
  • Page 149 Error Code Message Information Action Remove and re-seat the failed disk. If the issue persists, see Getting Help. PDR1016 number > is removed from disk drive bay < bay >. Message Drive < number > removed from disk drive bay < bay >. Check drive. LCD Message Drive <...
  • Page 150 Error Code Message Information LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. PSU0016 number >...
  • Page 151 Error Code Message Information PSU0035 Message An over voltage fault detected on power supply < number >. number >. Check PSU. LCD Message Over voltage fault on PSU < Action Check input power or reinstall the power supply. If the issue persists, see Getting Help.
  • Page 152 Error Code Message Information Action Check the event log for power supply failures. Review system configuration and power consumption and upgrade or install power supplies accordingly. PWR1005 Message The system performance degraded because the user-defined power capacity has changed. Details The user-defined power settings have affected system operation.
  • Page 153 Error Code Message Information Action Reinstall the SD module. RFM2004 name >. Message Failure detected on Internal Dual SD Module < name > failed. Check SD Card. LCD Message Internal Dual SD Module < Details The SD card module is installed but improperly configured or failed to initialize. Action Reinstall the SD module and remove and reinstall SD cards.

  • Page 154: Sel1204

    Error Code Message Information SEL1204 Message An unknown system hardware failure detected. LCD Message Unknown system hardware failure. Details If the system event log failed to initialize, platform status and failure events are not captured. Some management software do not report platform exceptions. Action Re-configure system to the minimum supported configuration.

  • Page 155: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 157: Getting Help

    Visit support.dell.com. Select your support category. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to see more choices. Select the appropriate service or support link based on your need.

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