Dell PowerEdge 2600 Service Manual
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Dell PowerEdge 2600 Service Manual

Dell PowerEdge 2600 Service Manual

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Dell™ PowerEdge™ 2600 Systems Service Manual
System Overview
Basic Troubleshooting
Indicators, Codes, and Messages
Removing and Replacing Parts
Jumpers and Connectors
Using the System Setup Program
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2002-2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, and Dell OpenManage are trademarks of Dell Inc. Intel is a registered trademark and Xeon is a
trademark of Intel Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Novell and NetWare are
registered trademarks of Novell, Inc.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Initial release: 19 Aug 2002
Last revised: 22 Jul 2004

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  • Page 1 Novell, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 2: Basic Troubleshooting

    Back to Contents Page Basic Troubleshooting Dell™ PowerEdge™ 2600 Systems Service Manual   Initial User Contact   External Visual Inspection   Observing the Boot Routine   Internal Visual Inspection   Running the System Diagnostics   Using the System Diagnostics   Using the Device Groups Menu   Device Groups Menu Options   Error Messages The basic troubleshooting procedures can help you diagnose a system problem. These procedures can often reveal the source of a problem or indicate the correct starting point for servicing the system.

  • Page 3: Observing The Boot Routine

    NOTE: You can run the system diagnostics from a set of diskettes you create by downloading the system diagnostics from the Dell Support website at support.dell.com. To observe problem indications during the boot routine, perform the following steps: 1.

  • Page 4: Running The System Diagnostics

    For a quick check of the system, select Test All Devices and then select Quick Tests. This option runs only the device tests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly.
  • Page 5 On the left side of the screen, Device Groups lists the diagnostic device groups in the order they will run if you select All under the Run Tests submenu. Press the up- or down-arrow key to highlight a device group. On the right side of the screen, Devices for Highlighted Group lists the specific devices within a particular test group.

  • Page 6: Error Messages

    Error Messages When you run a test in the diagnostics, error messages may result. Use these messages to identify the faulty component. Back to Contents Page  ...

  • Page 7: System Status Indicators

    Back to Contents Page Indicators, Codes, and Messages Dell™ PowerEdge™ 2600 Systems Service Manual   System-Status Indicators   Cooling Fan Indicator Codes   Front-Panel Indicators and Features   System Beep Codes   Back-Panel Indicators and Features   System Messages   Power Indicator Codes   Warning Messages   Hard-Drive Indicator Codes   Diagnostics Messages   NIC Indicator Codes   Alert Messages...
  • Page 8 Bezel Indicators Indicator Code Status Caution No power is available to the system, or the system is not powered on. The system is operating normally. Blinking The system has detected an error and requires attention. Blinking Off The system is identifying itself (see "Front-Panel Indicators and Features").

  • Page 9: Power-Supply Indicator Codes

    Table 3-3. Back-Panel Indicators Component Description NIC indicators Provides information on NIC status (see "NIC Indicator Codes"). ERA/O Ethernet connector indicators Provides information about the ERA/O Ethernet connector status (see "ERA/O Ethernet Connector Indicator Codes"). Power Indicator Codes The system has indicators on the power button and on the power supplies that signify system power status. Power-Button Indicator Codes The power button controls the power input to the system's power supplies.

  • Page 10: Hard-Drive Indicator Codes

    Hard-Drive Indicator Codes Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 3-5). The indicators provide information on the status of the respective hard drive. Table 3-6 lists the drive indicator codes. Figure 3-5. Hard-Drive Indicators Table 3-6 lists the drive indicator codes.

  • Page 11: System Beep Codes

    Replace the system board (see "System Board"). system board. 1-1-4 BIOS error. Reflash the BIOS firmware. Download the latest firmware from the Dell Support website at support.dell.com. 1-2-1 Programmable interval-timer Replace the system board (see "System Board"). failure; faulty system board.

  • Page 12: System Messages

    64 KB of main memory. 1-3-4 Odd/even logic failure in the first 64 KB of main memory. 1-4-1 Address line failure in the first 64 KB of main memory. 1-4-2 Parity failure in the first 64 KB of  main memory. 1-4-3 Fail-safe timer test failure. 1-4-4 Software NMI port test failure. Bit failure in the first 64 KB of main  2-1-1 memory. through 2-4-4 3-1-1 Slave DMA-register failure. Replace the system board (see "System Board").
  • Page 13 Board"). Remote BIOS update attempt Retry the BIOS update. Download the latest firmware from the Dell Support  BIOS Update Attempt Failed! failed. website at support.dell.com. Improperly connected or missing Ensure that the CD/diskette drive is properly installed. If the problem CD-ROM drive not found CD/diskette drive. persists, replace the CD/diskette drive (see "CD/Diskette...
  • Page 14 Integrated RAID Controller"). <F10> was pressed during POST, Create a utility partition on the boot hard drive (see "Using the Dell Utility partition not available but no utility partition exists on OpenManage Server Assistant CD" in your User's Guide).

  • Page 15: Warning Messages

    Press Y to confirm the change; press any other key to cancel. Firmware error. Update the firmware. Download the latest firmware from the Dell Support  Warning: Firmware is out- of-date, website at support.dell.com. please update. BIOS error. Update the BIOS firmware. Download the latest firmware from the Warning! No microcode update loaded for Dell Support website at support.dell.com.
  • Page 16 Group, Meaning LED 1 System is healthy, AC power not present, bad 3.3 V AUX, or PDM not connected. 1 - Cables and Installed Components Control panel cable not present BLINK Backplane cable not present BLINK VRM_P1 missing BLINK PROC1 missing BLINK PROC2 present but VRM_P2 missing BLINK...

  • Page 17: System Overview

    Back to Contents Page   System Overview Dell™ PowerEdge™ 2600 Systems Service Manual   System Features   Supported Operating Systems   Service Features   Power Protection Devices   Other Documents You May Need   Technical Specifications Your system is a high-speed, full-featured system that offers significant service and upgrade features. This section describes the major features of the system, including those that simplify servicing.

  • Page 18: Supported Operating Systems

    "Running the System Diagnostics."  Video drivers for displaying many application programs in high-resolution modes. For more information on drivers, see "Using the Dell OpenManage Server Assistant CD" in your User's Guide.  SCSI device drivers that allow the operating system to communicate with devices attached to the integrated SCSI subsystem. For more information on drivers, see "Installing and Configuring SCSI Drivers"...

  • Page 19: Other Documents You May Need

    protect against a complete power loss.  UPS — Uses battery power to keep the system running when AC power is unavailable. The battery is charged by AC power while it is available so that after AC power is lost, the battery can provide power to the system for a limited amount of time—from 15 minutes to approximately an hour. A UPS that provides  only 5 minutes of battery power allows you to shutdown the system.
  • Page 20 Maximum RAM 6 GB   Drives Diskette drive 3.5-inch, 1.44-MB diskette drive Hard drives six 1-inch, internal Ultra320 SCSI CD or DVD drive one IDE CD or DVD drive   Ports and Connectors Externally accessible: Serial two 9-pin connectors Parallel one 25-pin connector two 4-pin connectors one RJ45 connector for integrated 10/100/1000 NICs...
  • Page 21 Depth 62.9 cm (24.75 inches) Weight 40.8 kg (90 lbs) maximum configuration   Environmental Temperature: Operating 10°C to 35°C (50°F to 95°F) Storage –40°C to 65°C (–40°F to 149°F) Relative humidity: Operating 20% to 80% (noncondensing) with a maximum humidity gradation of 10% per hour Storage 5% to 95% (noncondensing) with a maximum humidity gradation of 10% per hour Maximum vibration: Operating...

  • Page 22: Jumpers And Connectors

    Back to Contents Page Jumpers and Connectors Dell™ PowerEdge™ 2600 Systems Service Manual   Jumpers—A General Explanation   System Board Jumpers   System Board Connectors   SCSI Backplane Board Connectors   Disabling a Forgotten Password This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

  • Page 23: System Board Connectors

    Jumper Setting Description PASSWD The password feature is enabled. The password feature is disabled. (default) NVRAM_CLR The configuration settings are retained at system boot. (default) The configuration settings are cleared at next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system.

  • Page 24: Disabling A Forgotten Password

    PROCn Microprocessors (2) RAID_BAT Battery cable for optional integrated RAID controller RAID_DIMM Memory module for optional integrated RAID controller RAID_KEY Socket for integrated RAID controller hardware key SCSI_A, SCSI B SCSI host adapter connectors PCI_n Expansion card connectors (PCI 1 – PCI 7) VRM_Pn Microprocessor VRMs (2) SCSI Backplane Board Connectors...
  • Page 25 10.  Reconnect your system and peripherals to their electrical outlets, and turn on the system. 11.  Assign a new system and/or setup password. To assign a new passwords using the System Setup program, see "Assigning a System Password" and "Assigning a System Setup Password."  ...

  • Page 26: Removing And Replacing Parts

    Back to Contents Page Removing and Replacing Parts Dell™ PowerEdge™ 2600 Systems Service Manual   Recommended Tools   CD/Diskette Drive   System Orientation   Chassis Intrusion Switch   Bezel   SCSI Configuration Information   System Cover   External SCSI Tape Drive   Inside the System   Hard Drives   Peripheral Bay   Activating the Integrated RAID Controller   Control Panel...

  • Page 27: System Cover

    Bezel The bezel has a system status indicator. A lock on the bezel restricts access to the power button, diskette drive, CD drive, hard drive(s), power supplies, and the interior of the system. You must open or remove the bezel and remove the system cover to gain access to internal components. Removing the Bezel 1.

  • Page 28: Replacing The Cover

    Replacing the Cover 1.  Ensure that no tools or parts are left inside the system and that any cables are routed so that they will not be damaged by the cover. 2.  Align the cover with the cover alignment hooks on the sides of the chassis, and slide the cover forward (see Figure 4-3). 3.

  • Page 29: Peripheral Bay

    Peripheral Bay CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 30: Removing The Control Panel

    Removing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 31: System Fans

    5.  Loosen the two thumbscrews securing the cooling shroud to the system board (see Figure 4-7). Figure 4-7. Removing and Replacing the Cooling Shroud 6.  Rotate the cooling shroud up and lift to clear the back fan assembly and chassis (see Figure 4-8). Figure 4-8.

  • Page 32: Removing The Front Fan Assembly

    back of the chassis. One cooling fan located on the cooling shroud. Removing the Front Fan Assembly CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 33 Replacing the Back Fan Assembly 1.  Align the fan assembly with the fan assembly guide on the back of the chassis, and push down until the fan assembly is firmly seated and the latch is engaged (see Figure 4-10). 2.  Connect the fan assembly power cable to the back fan connector on the system board (see Figure 4-10). 3.

  • Page 34: Power Supplies

    Replacing the Cooling Shroud Fan 1.  Slide the fan into the bracket on the cooling shroud until the fan snaps into position (see Figure 4-12). 2.  Replace the system cover. Power Supplies The system includes one or two power supplies. If a single power supply is installed, the system must be shut down and the power cables disconnected from the power receptacle.

  • Page 35: Power Distribution Module

    Power Distribution Module Removing a Power Distribution Module To remove a PDM, perform the following steps. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 36: Expansion Card Installation Guidelines

    If you are using expansion cards of different operating speeds, you should install the fastest card in slot 7 and the slowest card in slot 1. NOTE: Do not install Dell™ PowerEdge™ Expandable RAID Controller (PERC DC/QC) cards in slots 6 or 7.  PCI Bus Scan Order The system's BIOS scans and numbers PCI buses and devices during startup. Expansion slots are scanned according to the host bus ordering, not by the slot numbers.

  • Page 37: Removing An Expansion Card

    1.  Unpack the expansion card, and prepare it for installation. For instructions, see the documentation accompanying the card. 2.  Open the bezel (see "Removing the Bezel"). 3.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 4.
  • Page 38 8.  Reconnect all expansion-card cables. 9.  Replace the front fan assembly (see "Replacing the Front Fan Assembly"). 10.  Replace the cover (see "Replacing the Cover"). 11.  Replace the bezel (see "Replacing the Bezel"). ERA/O Card Removing the ERA/O Card To remove the ERA/O card, perform the following steps. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 39 Installing a Replacement ERA/O Card 1.  To install the replacement ERA/O card in the system, perform the following steps: a.  Position the ERA/O card so that the card connector is directly over the connector on the system board and the mounting holes on the card line up with the support posts on the system board.(see Figure 4-19).

  • Page 40: Chassis Intrusion Switch

    electrostatic discharge. 1.  Remove the bezel (see "Removing the Bezel"). 2.  Remove the cover (see "Removing the Cover"). 3.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 4.  Remove the peripheral bay from the system chassis (see "Removing the Peripheral Bay").

  • Page 41: Scsi Id Numbers

    SCSI Configuration Information Although SCSI devices are installed in essentially the same way as other devices, their configuration requirements are different. To install and configure an external SCSI device, follow the guidelines in the following subsections. SCSI Interface Cables SCSI interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable connects to pin 1 in the connectors on both ends. When you disconnect an interface cable, take care to grasp the cable connector, rather than the cable itself, to avoid stress on the cable.

  • Page 42: Before You Begin

    Hard Drives This subsection describes how to install and configure SCSI hard drives in the system's internal hard-drive bays. Before You Begin Before attempting to remove or install a drive while the system is running, see the documentation for the RAID controller card ensure that the system is configured correctly to support hot-pluggable drive removal and insertion.

  • Page 43: Installing A Hard Drive

    Figure 4-22. Removing and Installing a Hard Drive 5.  Replace the bezel (see "Replacing the Bezel"). 6.  If your replacement hard drive does not have a carrier, remove the faulty drive from its carrier (see "Removing a Hard Drive From Its Carrier").
  • Page 44 Installing a Hard Drive on a Carrier CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1.  Insert the replacement hard drive into the carrier (see Figure 4-23). 2.  Install the four screws that secure the drive to the carrier. 3.
  • Page 45 6.  Push the ejectors on the RAID hardware key connector down and outward to allow the key to be inserted into the connector (see Figure 4-25). 7.  Insert the RAID hardware key into its connector on the system board and secure the key with the latches on each end of the connector (see Figure 4- 25).

  • Page 46: Raid Controller Card

    RAID Controller Card Installing a RAID Controller Card Follow these general guidelines when installing a RAID controller card. For specific instructions, see the documentation supplied with the RAID controller card. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 47: Removing The Scsi Backplane Board

    5.  Reconfigure the SCSI cable connections to the SCSI backplane as necessary to operate the backplane as a 2 x 3 split backplane:  An integrated RAID controller card is installed by default; no cables are required to use the integrated RAID controller in either the 1 x 5 or 2 x 3 split  configuration. See Figure 5-4 to locate the connectors on the SCSI backplane board. 6.  Replace the cover (see "Removing the Cover"). 7.  Reconnect your system and peripherals to their electrical outlets, and turn on the system. Removing the SCSI Backplane Daughter Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 48: Replacing The Scsi Backplane Board

    Figure 4-28. Removing and Replacing the SCSI Backplane Board Replacing the SCSI Backplane Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

  • Page 49: Memory Module Installation Guidelines

    Memory Module Installation Guidelines Starting with the connector nearest the side of the chassis, the memory module connectors are labeled "DIMM_1A" through "DIMM_3B" (see Figure 4-29). When you install memory modules, follow these guidelines: You must install memory modules in matched pairs. Install a pair of memory modules in connector DIMM_1A and DIMM_1B before installing a second pair in connectors DIMM_2A and DIMM_2B, and so on.

  • Page 50: Installing Memory Modules

    9.  Press <F2> to enter the System Setup program, and check the System Memory setting. The system should have already changed the value in the System Memory setting to reflect the newly installed memory. 10.  If the System Memory value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 8, ensuring that the memory modules are firmly seated in their connectors.

  • Page 51: Removing And Replacing A Microprocessor

    To take advantage of future options in speed and functionality, you can add a second microprocessor or replace either the primary or secondary microprocessor. NOTE: The second microprocessor must be of the same type as the first. If the two microprocessors are different speeds, both will operate at the speed of the slower microprocessor.
  • Page 52 8.  Lift the microprocessor out of the socket and leave the release lever up so that the socket is ready for the new microprocessor. NOTICE: Be careful not to bend any of the pins when removing the microprocessor. Bending the pins can permanently damage the microprocessor. Figure 4-32.

  • Page 53: Removing And Replacing The System Battery

    Program"). As the system boots, it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program. If you installed a second microprocessor, a message similar to the following appears: Two 2.2 GHZ Processors, Processor Bus: 400 MHz, L2 cache 512 KB Advanced  If only one microprocessor is installed, a message similar to the following appears: One 2.2 GHz Processor, Processor Bus: 400 MHz, L2 cache 512 KB Advanced ...

  • Page 54: Removing The System Board

    System Board Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 55 7.  Replace the ERA/O card (see "Installing a Replacement ERA/O Card"). 8.  Replacing the cooling shroud (see "Replacing the Cooling Shroud"). 9.  Replace the cooling fans (see "System Fans"). 10.  Replace the power supplies (see "Replacing a Power Supply"). 11.  Replace the cover (see "Replacing the Cover").

  • Page 56: Using The System Setup Program

    Back to Contents Page Using the System Setup Program Dell™ PowerEdge™ 2600 Systems Service Manual   Entering the System Setup Program   System Setup Options   System and Setup Password Features   Disabling a Forgotten Password After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Print the System Setup screens by pressing <Print Screen>...

  • Page 57: Integrated Devices Screen

    The following options and information fields appear on the main System Setup screen: System Time — Resets the time on the system's internal clock. System Date — Resets the date on the system's internal calendar. Diskette Drive A: — Displays a screen that allows you to select the type of diskette drive for your system. System Memory —...

  • Page 58: System Security Screen

    This screen is used to configure the following devices: Embedded RAID Controller — Toggles between RAID, SCSI, or Off. The configurable options will vary, depending on whether the optional ROMB key and memory are installed. With the optional ROMB key and memory installed — To turn on the RAID functionality of the optional ROMB key and memory, select RAID ¡...

  • Page 59: System And Setup Password Features

    Console Redirection Screen This screen is used to configure the console redirection feature: Console Redirection — Toggles the console redirection feature On (default) or Off. Remote Terminal Type — Allows you to select either VT 100/VT 220 (default) or ANSI. Redirection after Boot —...

  • Page 60: Deleting Or Changing An Existing System Password

    NOTE: If you have assigned a setup password (see "Using the Setup Password"), the system accepts your setup password as an alternate system password. When the Password Status option is set to Unlocked, you have the option to leave the password security enabled or to disable the password security. To leave the password security enabled: 1.
  • Page 61 Deleting or Changing an Existing Setup Password 1.  Enter the System Setup program and select the System Security option. 2.  Highlight the Setup Password option, press <Enter> to access the setup password window, and press <Enter> twice to clear the existing setup password.

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