Dell PowerEdge 1900 Systems Owner's Manual
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Dell PowerEdge 1900 Systems Owner's Manual

Dell PowerEdge 1900 Systems Owner's Manual

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Dell™ PowerEdge™ 1900 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell PowerEdge 1900 Systems

  • Page 1 Dell™ PowerEdge™ 1900 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, XPS, and Dell OpenManage are trademarks of Dell Inc.; Intel, Pentium, Xeon, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need ......Accessing System Features During Startup ....Front-Panel Features and Indicators .
  • Page 4 Using the Setup Password ......Disabling a Forgotten Password ......Baseboard Management Controller Configuration .
  • Page 5 Diskette Drive ........Removing the Diskette Drive .
  • Page 6 Control Panel Assembly ......Removing the Control Panel Assembly ....Installing the Control Panel Assembly .
  • Page 7 ......Dell Enterprise Training and Certification ....
  • Page 8 ....... . . Contacting Dell ....... . .

  • Page 9: About Your System

    • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...

  • Page 10: Accessing System Features During Startup

    PXE boot. For more information, see the documentation for your integrated NIC. <Ctrl+D> If you have the optional Dell Remote Access Controller (DRAC), this keystroke allows access to selected DRAC configuration settings. See the DRAC user’s guide for more information on setup and use of DRAC.

  • Page 11: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the bezel on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel Components Item Component Icon Description Hard-drive activity indicator The green hard drive activity indicator flashes when the hard drives are in use.
  • Page 12 Table 1-2. Front-Panel Components (continued) Item Component Icon Description Power-on indicator, power The power-on indicator lights when the system power button is on. The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.
  • Page 13 Table 1-2. Front-Panel Components (continued) Item Component Icon Description USB connectors (2) Connects USB 2.0-compliant devices to the system. Video connector Connects a monitor to the system. Optical drive Optional optical drive. Tape backup unit Optional half-height tape backup unit (may require optional controller).

  • Page 14: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators expansion-card slots (6) remote access connector system status indicator (optional) system identification button system status indicator NIC connector connector USB connectors (4)

  • Page 15: Connecting External Devices

    Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

  • Page 16: Lcd Status Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 17 Specified microprocessor is See your system’s Information E1410 CPU # IERR reporting a system error. Update Tech Sheet located on support.dell.com for the most current system information. If the problem persists, see "Getting Help" on page 137. About Your System...
  • Page 18 AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities. Specified processor is missing or See "Troubleshooting the...
  • Page 19 Table 1-4. LCD Status Messages (continued) Code Text Causes Corrective Actions Power source for specified power Check the AC power source for E161C PS # Input Lost supply is unavailable, or out of the specified power supply. If acceptable range. problem persists, see "Troubleshooting the Power Supply"...
  • Page 20 Table 1-4. LCD Status Messages (continued) Code Text Causes Corrective Actions The BMC firmware does not Update to the latest BMC E1913 CPU & Firmware support the CPU. firmware. See the BMC User’s Mismatch Guide for more information on setup and use of BMC. No memory is installed in the Install memory.
  • Page 21 Table 1-4. LCD Status Messages (continued) Code Text Causes Corrective Actions Dell remote access controller Check screen for specific error E201F DRAC Config (DRAC) configuration failure. messages. Ensure that DRAC cables and connectors are properly seated. If problem persists, see your DRAC documentation.

  • Page 22: Solving Problems Described By Lcd Status Messages

    Table 1-4. LCD Status Messages (continued) Code Text Causes Corrective Actions Fatal NB Mem CRC One of the connections in the See "Troubleshooting System E2118 Fully Buffered DIMM ( FBD) Memory" on page 116. memory subsystem link on the Northbound side has failed. Fatal SB Mem CRC One of the connections in the See "Troubleshooting System E2119...

  • Page 23: Removing Lcd Status Messages

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 24 Table 1-5. System Messages (continued) Message Causes Corrective Actions Remote Configuration request has Wait until the process is complete. Attempting to update been detected and is being processed. Remote Configuration. Please wait... Remote BIOS update attempt failed. Retry the BIOS update. If problem BIOS Update Attempt persists, see "Getting Help"...
  • Page 25 FBD training error: The contains DIMMs that are is used. Dell recommends purchasing following branch has been incompatible with each other. memory upgrade kits directly from disabled: Branch x www.dell.com or your Dell sales agent to ensure compatibility. About Your System...
  • Page 26 Table 1-5. System Messages (continued) Message Causes Corrective Actions Faulty keyboard controller; faulty See "Getting Help" on page 137. Gate A20 failure system board. The operating system is unable to This message is usually followed by General failure carry out the command. specific information.
  • Page 27 Table 1-5. System Messages (continued) Message Causes Corrective Actions Faulty or missing optical/diskette Use a bootable diskette, CD, or hard No boot device available drive subsystem, hard drive, or hard- drive. If the problem persists, see drive subsystem, or no boot disk in "Troubleshooting a Diskette Drive"...
  • Page 28 Table 1-5. System Messages (continued) Message Causes Corrective Actions PCI BIOS failed to install PCI device BIOS (Option ROM) Reseat the expansion cards. Ensure that checksum failure is detected during all appropriate cables are securely shadowing. Loose cables to expansion connected to the expansion cards.
  • Page 29 Dell recommends purchasing not compatible with the memory upgrade kits directly from memory controller: DIMM x www.dell.com or your Dell sales agent to and DIMM y ensure compatibility. The specified DIMM(s) are Ensure that only ECC FBD1 memory is The following DIMMs are incompatible with the system.

  • Page 30: Warning Messages

    1. See "Memory" on memory configuration is example, 1 DIMM, 6 DIMMs, page 83. not optimal. Dell 4 DIMMs in slots 1, 2, 5, and 6). The recommends a population of system will run with all memory 2, 4, or 8 DIMMs.

  • Page 31: Alert Messages

    Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. About Your System...
  • Page 32 About Your System...

  • Page 33: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 34: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or <Shift><Tab> Moves to the previous field.
  • Page 35 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 36 NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices. Hard-Disk Drive Sequence Specifies the order in which hard-disk drives are configured in the system. The first hard drive in the system will be the bootable C: drive in DOS or DOS-like operating systems.

  • Page 37: Cpu Information Screens

    Table 2-2. System Setup Program Options (continued) Option Description Asset Tag Displays the customer-programmable asset tag number for the system if an asset tag number has been assigned. CPU Information Screens Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen.

  • Page 38: Integrated Devices Screen

    Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Integrated SAS Controller Enables or disables the integrated SAS controller. This option appears only if a SAS (Enabled default) controller is installed.

  • Page 39: System Security Screen

    Table 2-5. Serial Communication Screen Options (continued) Option Description Failsafe Baud Rate Displays the failsafe baud rate used for console redirection when (57600 default) the baud rate cannot be negotiated automatically with the remote terminal. This rate should not be adjusted. Remote Terminal Type Select either VT 100/VT 220 or ANSI.

  • Page 40: Exit Screen

    Table 2-6. System Security Screen Options (continued) Option Description Power Button Turns system's power off and on. • If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off.

  • Page 41: Using The System Password

    To change or delete an existing password, you must know the password (see "Deleting or Changing an Existing System Password" on page 42). If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords.
  • Page 42 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system. Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 43), the system accepts your setup password as an alternate system password.

  • Page 43: Using The Setup Password

    5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5.

  • Page 44: Disabling A Forgotten Password

    Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press <Enter> twice to clear the existing setup password. The setting changes to Not Enabled.

  • Page 45: Installing System Components

    Installing System Components This section describes how to install the following system components: • Power supply • Cooling fans • Expansion cards • Hard drives • Tape, optical, and diskette drives • System battery • System memory • RAC card •...

  • Page 46: Opening And Closing The System

    Opening and Closing the System The system is enclosed by a bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the drives and internal system components. Removing the Bezel 1 Unlock the keylock at the right side of the bezel. See Figure 3-2. 2 While grasping the bezel, push the release latch on top of bezel to the left.

  • Page 47: Installing The Bezel

    Figure 3-2. Installing and Removing the Bezel bezel latch bezel bezel slot (2) bezel lock Installing the Bezel 1 Insert the hooks on the end of the bezel into the bezel slots on the bottom of the system front panel. See Figure 3-2.

  • Page 48: Opening The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 49 Figure 3-3. Installing and Removing the System Cover latch release lock system cover chassis hooks cover latch Installing System Components...

  • Page 50: Power Supply

    Power Supply Your system supports one power supply rated at an output of 800 W. NOTICE: To ensure proper system cooling, the power supply blank must be installed on the unoccupied power supply bay. Removing the Power Supply 1 Turn off the system and all attached peripherals. 2 Disconnect the power cable from the power outlet and the power supply, and remove the cable from the cable retention bracket.

  • Page 51: Installing The Power Supply

    Figure 3-4. Installing and Removing the Power Supply power cable retention bracket 2 screws (4) power supply cable retention clips (3) Installing the Power Supply 1 Slide the power supply into the chassis until the power supply is fully seated in the chassis. See Figure 3-4.

  • Page 52: Fans

    3 Connect the power cables to the following components where applicable (see Figure 6-2 for connector locations): • PWR1 connector on the system board • PWR2 connector on the system board • PWR CTRL connector on the system board • Hard drives •...

  • Page 53: Removing And Installing A Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Removing And Installing The Cooling Shroud Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 55 3 Remove the fan from the bracket by squeezing the release handles on top of the fan and pulling the fan out of the bracket. See Figure 3-7. NOTICE: Do not remove more than one fan from the system at a time and do not operate the system with any fan removed for an extended period of time.

  • Page 56: Expansion Cards

    Expansion Cards Your system provides one half-length (slot 1) and five full-length (slots 2-6) expansion card slots configured as follows: • Slot 1 and 2 are expansion slots. These slots will accommodate 133-MHz, 64-bit, 133-MHz (3.3-V) PCI-X 100-MHz, 66-Hz, and 33-MHz PCI cards and PCI-X cards. •...

  • Page 57: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 58 Figure 3-9. Installing and Removing Expansion Cards expansion-card stabilizer expansion card expansion-card retainer card-edge guide 5 Remove the filler bracket on the slot you will be using. NOTE: Keep this bracket if you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 59: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Hard Drives

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 61 Figure 3-10. Removing and Installing the Hard-Drive Bay screws (4) drive bay power cable interface cable 9 Remove the drive from the hard-drive bay. See Figure 3-11. Loosen the four screws that secure the hard drive in the hard-drive bay. Slide the hard drive out of the hard-drive bay.

  • Page 62: Installing A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 63 Install the four screws that secure the hard drive in the hard-drive bay. 3 Install the hard-drive bay. See Figure 3-10: Slide the hard-drive bay into the system until the drive bay contacts the system. Install the four screws that secure the drive bay to the system. 4 Depending on your hard-drive configuration, connect the hard-drive interface and power cables as follows: •...
  • Page 64 center fan retention cage power cable connector hard drive interface cable connector hard drive interface connector 5 SATA_A connector SATA_B connector • For up to four SAS or SATA drives in a level 0 or 1 RAID configuration, connect the cables to an optional SAS controller card (see "Installing an Expansion Card"...
  • Page 65 Figure 3-13. Four-hard-drive Configuration (SAS Controller Card) central fan retention bracket expansion-slot 4 (PCIE_X4_4) hard drive activity system board connector hard drive activity system SAS1 connector hard drive interface cable board connector connector power cable connector Installing System Components...
  • Page 66 • For up to six SAS or SATA drives in a level 0, 1, 5, or 10 RAID configuration, connect the cables to an optional SAS RAID controller daughter card installed into the integrated PCI slot (INT_STORAGE). Route the cables through the center fan retention cage. See "Installing the SAS RAID Controller Daughter Card"...
  • Page 67 Figure 3-14. Six-hard-drive Configuration (SAS RAID Controller Daughter Card) hard drive activity system SAS RAID controller daughter SASx connector (2) board connector card battery connector (HD_ACT_CARD) hard drive LED activity cable center fan retention cage hard drive interface cable connector connector hard drive power connector 5 Replace the center fan bracket.

  • Page 68: Internal Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Installing An Internal Scsi Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 70 3 Open the system. See "Opening the System" on page 48. 4 If applicable, disconnect the cables from the SAS RAID controller daughter card or expansion card and pull the cables out of the way of the center fans. See "Removing the SAS RAID Controller Daughter Card"...

  • Page 71: Removing An Internal Sata Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Installing An Internal Sata Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 74: Installing An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75: Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 76 Slide the carrier back and lift it out of the chassis. See Figure 3-16. Figure 3-16. Installing and Removing the Diskette Drive diskette drive diskette drive ribbon cable diskette drive power cable diskette drive carrier release tab metal stop drive bay tabs Installing System Components...

  • Page 77: Installing The Diskette Drive Into The Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 79 5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-18.

  • Page 80: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 81 Figure 3-19. Installing and Removing the Fan Brackets and Cooling Shroud center fan bracket release cooling shroud latch (left) cooling shroud latch (2) cooling shroud latch (right) back fan bracket release latch 6 back fan bracket center fan bracket chassis slot Installing System Components...

  • Page 82: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Removing The Back Fan Bracket

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 84 Each channel consists of two DIMM sockets: • Channel 0 contains DIMM_1, DIMM_5. • Channel 1 contains DIMM _2, DIMM_6. • Channel 2 contains DIMM_3, DIMM_7. • Channel 3 contains DIMM _4, DIMM _8. The first DIMM socket of each channel has white release tabs. Figure 3-20.

  • Page 85: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. •...

  • Page 86: Memory Mirroring Support

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 87 Figure 3-21. Installing and Removing a Memory Module memory module memory module socket socket ejectors (2) alignment key 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 88: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 89 3 Remove the cooling shroud. See "Removing and Installing the Cooling Shroud Fan" on page 54. 4 Remove the filler plug from the system back panel. See Figure 3-22. Figure 3-22. Installing a RAC Card back standoff NIC connector cutout RAC card RAC connector 2 RAC connector 1...

  • Page 90: Internal Usb Memory Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Activating The Integrated Nic Toe

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 Figure 3-23. Installing and Removing the Heat Sink heat sink heat-sink retention lever (2) retention lever latch 7 Wait 30 seconds for the heat sink to loosen from the processor. 8 Open the other heat sink retention lever. 9 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor.
  • Page 93 Figure 3-24. Installing and Removing a Processor socket key (2) ZIF socket processor socket-release lever processor shield 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
  • Page 94 NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-24. Close the processor cover.

  • Page 95: Sas Raid Controller Daughter Card

    SAS RAID Controller Daughter Card Your system has a dedicated slot (INT STORAGE) for an optional SAS RAID controller daughter card. See Figure 3-8. The optional SAS RAID controller daughter card supports up to six SAS or SATA hard drives and enables you to set up your hard drives in level 0, 1, 5, or 10 RAID configurations. For more information, see the documentation that came with your SAS RAID controller daughter card.

  • Page 96: Removing The Sas Raid Controller Daughter Card

    Figure 3-25. Replacing a SAS RAID Controller Daughter Card Battery connector release tab routing hole for RAID battery RAID battery cable cable expansion-bay bracket battery bay RAID battery SAS RAID controller daughter hard drive LED activity cable hard drive LED activity cable card connector Removing the SAS RAID Controller Daughter Card...
  • Page 97 To replace the SAS RAID controller daughter card battery, see "Replacing the SAS RAID Controller Daughter Card Battery" on page 95. Figure 3-26. Installing and Removing the SAS RAID Controller Daughter Card SAS RAID controller daughter RAID battery cable (SAS RAID SAS RAID controller daughter card only)

  • Page 98: Installing The Sas Raid Controller Daughter Card

    Installing the SAS RAID Controller Daughter Card 1 Hold the SAS RAID controller daughter card by its edges and align the card with the slide rails on the expansion-bay bracket. See Figure 3-26. NOTE: When pushing the SAS RAID controller daughter card into the socket connector, push only on the card edges and not on the DIMM or any part of the DIMM socket on the SAS RAID controller daughter card.

  • Page 99: Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 100 Figure 3-27. Removing the Control Panel Assembly screws (3) control panel board control panel cable system chassis display module cable display module display module screws (2) display module label Installing System Components...

  • Page 101: Installing The Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Installing The Hard-Drive Activity Indicator Led

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 103 Remove the SAS RAID controller daughter card from the expansion-bay bracket and set aside for later reinstallation. 11 If a RAC card is present in the system, disconnect the RAC cables from the system board. Leave the RAC card attached to the expansion-bay bracket. Squeeze the metal tabs on the ends of the RAC cable connector and gently work the connector out of the socket.

  • Page 104: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 105 When the board is properly positioned, the tabs on the chassis will fit through the corresponding slots in the system board. Slide the system board tray toward the back of the chassis until the retention pin snaps into place. 3 Reconnect the power cables to connectors PWR1, PWR2, and PWR CTRL on the system board. See Figure 6-2.
  • Page 106 Installing System Components...

  • Page 107: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Checking The Equipment

    Checking the Equipment This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections" on page 108. Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.

  • Page 109: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem Problem • Monitor is not working properly. • Video memory is faulty. Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.

  • Page 110: Troubleshooting The Mouse

    Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 127. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage.

  • Page 111: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

  • Page 112: Troubleshooting A Nic

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 114: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 115: Troubleshooting System Cooling Problems

    Problem • Power button is not blinking green and the system does not power up. Action 1 Ensure that the power cable is properly connected between the power supply and electrical outlet. 2 If you have a UPS, make sure that it is connected properly both to the power supply and to the electrical outlet.

  • Page 116: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 117 If the amount of memory installed matches the system memory setting, go to step 11. 4 Remove the bezel. See "Removing the Bezel" on page 46. 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system.

  • Page 118: Troubleshooting A Diskette Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Troubleshooting An Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 120 Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 122: Troubleshooting A Sas Controller Card Or Sas Raid Controller Daughter Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: Troubleshooting The Microprocessors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 5 Close the system. See "Closing the System" on page 48. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 If possible, run the appropriate online diagnostic test. If the tests fail or the problem persists, continue to the next step. 8 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 126 Troubleshooting Your System...

  • Page 127: Running The System Diagnostics

    Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

  • Page 128: Running The System Diagnostics

    Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

  • Page 129: Selecting Diagnostics Options

    Selecting Diagnostics Options Use the Diagnostics Options area to select how you want to test a device. You can set the following options: • Non-Interactive Tests Only — When checked, runs only tests that require no user intervention. • Quick Tests Only — When checked, runs only the quick tests on the device. Extended tests will not run when you select this option.
  • Page 130 Running the System Diagnostics...

  • Page 131: Jumpers And Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 132 Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting Description PWRD_EN (default) The password feature is enabled. The password feature is disabled. NVRAM_CLR (default) The configuration settings in NVRAM are retained at system boot. The configuration settings in NVRAM are cleared at next system boot.

  • Page 133: System Board Connectors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 134 Table 6-2. System Board Connectors Item Connector Description PCIE_X4_6 PCIe x4 connector (slot 6) PCIE_X4_5 PCIe x4 connector (slot 5) PCIE_X4_4 PCIe x4 connector (slot 4) PCIE_X8_3 PCIe x8 connector (slot 3) PCIX_2 PCI-X 64-bit connectors (slot 2) PCIX_1 PCI-X 64-bit connectors (slot 1) INT_STORAGE SAS RAID controller daughter card connector RAC_CONN...

  • Page 135: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 136 To assign a new password using the System Setup program, see "Using the System Password" on page 41. Jumpers and Connectors...

  • Page 137: Getting Help

    When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

  • Page 138: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 139: Dell Enterprise Training And Certification

    If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

  • Page 140: Before You Call

    Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 141 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 142: Contacting Dell

    In certain countries, support specific to Dell™ XPS™ portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the support number listed and your call will be routed appropriately.
  • Page 143 0820 240 530 14 Preferred Accounts/Corporate Customer Care 0820 240 530 16 Support for XPS portable computers only 0820 240 530 81 Home/Small Business Support for all other Dell 0820 240 530 14 computers Preferred Accounts/Corporate Support 0660 8779 Switchboard...
  • Page 144 Country Code: 673 Customer Care (Penang, Malaysia) 604 633 4888 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty toll-free: 1-800-247-9362 Support) Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med./large business,...
  • Page 145 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax 592 818 1350 Technical Support (Dell™ Dimension™ and toll-free: 800 858 2968 Inspiron) Technical Support (OptiPlex™, Latitude™, and toll-free: 800 858 0950 Dell Precision™)
  • Page 146 Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 7010 0074 Country Code: 45 Technical Support for all other Dell computers 7023 0182 Customer Care (Relational) 7023 0184 Home/Small Business Customer Care 3287 5505...
  • Page 147 Home and Small Business Country Code: 33 Technical Support for XPS portable computers only 0825 387 129 City Codes: (1) (4) Technical Support for all other Dell computers 0825 387 270 Customer Care 0825 823 833 Switchboard 0825 004 700...
  • Page 148 Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) 2969 3188 Technical Support (OptiPlex, Latitude, and Dell 2969 3191 Precision) Technical Support (PowerApp™, PowerEdge™, 2969 3196 PowerConnect™, and PowerVault™) Customer Care...
  • Page 149 Country Code: 353 Technical Support for XPS portable computers only 1850 200 722 City Code: 1 Technical Support for all other Dell computers 1850 543 543 U.K. Technical Support (dial within U.K. only) 0870 908 0800 Home User Customer Care...
  • Page 150 Technical Support outside of Japan (Dimension and 81-44-520-1435 Inspiron) Technical Support (Dell Precision, OptiPlex, and toll-free:0120-198-433 Latitude) Technical Support outside of Japan (Dell Precision, 81-44-556-3894 OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, toll-free: 0120-981-690 routers) Technical Support outside of Japan (PDAs,...
  • Page 151 Transaction Sales (Xiamen, China) 29 693 115 Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and toll-free: 1 800 880 193 Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and toll-free: 1 800 881 306...
  • Page 152 Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 020 674 45 94 Country Code: 31 Technical Support for all other Dell computers 020 674 45 00 City Code: 20 Technical Support Fax 020 674 47 66...
  • Page 153 Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 815 35 043 Country Code: 47 Technical Support for all other Dell products 671 16882 Relational Customer Care 671 17575 Home/Small Business Customer Care 23162298...
  • Page 154 Website: support.ap.dell.com Country Code: 65 toll-free: 1 800 394 7430 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell toll-free: 1 800 394 7488 Precision) Technical Support (PowerApp, PowerEdge, toll-free: 1 800 394 7478 PowerConnect, and PowerVault)
  • Page 155 Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only 0771 340 340 Country Code: 46 Technical Support for all other Dell products 08 590 05 199 City Code: 8 Relational Customer Care 08 590 05 642...
  • Page 156 00801 65 1228 Corporate Sales toll-free: 00801 651 227 Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell toll-free: 1800 0060 07 Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, toll-free: 1800 0600 09 PowerConnect, and PowerVault)
  • Page 157 Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 E-mail: dell_direct_support@dell.com City Code: 1344 Technical Support (Corporate/Preferred...
  • Page 158 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or toll-free: 1-877-DELLTTY Speech-Impaired (1-877-335-5889) Getting Help...
  • Page 159 Country (City) Department Name or Service Area, Area Codes, International Access Code Website and E-Mail Address Local Numbers, and Country Code Toll-Free Numbers City Code U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Getting Help...
  • Page 160 Getting Help...

  • Page 161: Glossary

    Glossary This section defines or identifies technical terms, BIOS — Basic input/output system. Your system’s BIOS abbreviations, and acronyms used in your system contains programs stored on a flash memory chip. The documents. BIOS controls the following: • Communications between the processor and peripheral devices •...
  • Page 162 DNS — Domain Name System. A method of translating conventional memory — The first 640 KB of RAM. Internet domain names, such as www.dell.com, into IP Conventional memory is found in all systems. Unless they addresses, such as 143.166.83.200.
  • Page 163 expansion-card connector — A connector on the system headless system — A system or device that functions board or riser board for plugging in an expansion card. without having a keyboard, mouse, or monitor attached. Normally, headless systems are managed over a network F —...
  • Page 164 KB — Kilobyte(s); 1024 bytes. MAC address — Media Access Control address. Your system’s unique hardware number on a network. Kbps — Kilobit(s) per second. mAh — Milliampere-hour(s). KBps — Kilobyte(s) per second. Mb — Megabit(s); 1,048,576 bits. key combination — A command requiring you to press multiple keys at the same time (for example, MB —...
  • Page 165 NTFS — The NT File System option in the protected mode — An operating mode that allows Windows 2000 operating system. operating systems to implement: • A memory address space of 16 MB to 4 GB NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your •...
  • Page 166 — A bar code label on the system used to allows you to configure your system’s hardware and identify it when you call Dell for technical support. customize the system’s operation by setting features such simple disk volume — The volume of free space on a as password protection.
  • Page 167 TOE — TCP/IP Offload Engine. Improves data-transfer video memory — Most VGA and SVGA video adapters performance over IP networks by allowing the operating include memory chips in addition to your system’s RAM. system to offload all TCP/IP traffic to specialized The amount of video memory installed primarily hardware on the network adapter while leaving TCP/IP influences the number of colors that a program can...
  • Page 168 Glossary...

  • Page 169: Index

    123 boot drive expansion slots, 56 configuring, 98 expansion-bay bracket boot sequence, 36 installing, 105 damaged systems removing, 103 troubleshooting, 113 external devices Dell connecting, 15 CD drive contacting, 142 troubleshooting, 119 diagnostics checking equipment, 108 checklist, 141 Index...
  • Page 170 center fan bracket, 82 control panel, 101 fan bracket memory cooling shroud, 82 back, 83 branches, 83 diskette drive, 77 center, 82 channels, 83 expansion cards, 57 cooling shroud, 54 installation guidelines, 85 expansion-bay bracket, 105 installing, 86 fans, 52 memory, 86 mirroring, 86 installing and removing, 53...
  • Page 171 88 password systems management, 23 optical drive, 73 disabling, 135 power supply, 50 support setup, 43 processor, 91 contacting Dell, 142 system, 41 SAS controller daughter system board PCIe/PCI-X expansion card, 96 connectors, 133 slots, 56 system board, 102...
  • Page 172 system setup screens wet system, 112 console redirection, 38 CPU information, 37 integrated devices, 38 main, 34 USB device system security, 39 troubleshooting, 111 tape backup unit video installing, 69 troubleshooting, 109 removing, 68 tape drive troubleshooting, 119 troubleshooting warning messages, 30 CD drive, 119 warranty, 9 cooling fans, 115...

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