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Dell Dimension 4300S Owner's Manual

Dell desktop computer owner's manual.
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Dell™ Dimension™ 4300S
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Table of Contents

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   Summary of Contents for Dell Dimension 4300S

  • Page 1 Dell™ Dimension™ 4300S w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dimension, Inspiron, Latitude, OptiPlex, Dell Precision, DellPlus, and DellNet are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation;...
  • Page 3: Table Of Contents

    Safety Instructions ......When Using Your Computer Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge 1 Setting Up Attaching and Removing the Computer Stand Connecting a Printer...
  • Page 4 Start-Up Error Messages Video and Monitor Problems If the screen is blank If the screen is difficult to read Sound and Speaker Problems Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Scanner Problems Modem Problems Mouse Problems...
  • Page 5 Internet Connection Problems If you have a problem with your Internet connection E-Mail Problems ......Resolving Other Technical Problems Reinstalling Drivers .
  • Page 6 Viewing Settings System Setup Program Screens Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......
  • Page 7 "Total Satisfaction" Return Policy (U.S. and Canada Only) One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only) Index ........
  • Page 8 Contents...
  • Page 9: Safety Instructions

    Use the following safety guidelines to protect yourself and your computer. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed or opened. • Your computer is equipped with either an auto-sensing voltage selector or a manual voltage-selection switch.
  • Page 10: Ergonomic Computing Habits

    Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
  • Page 11 • Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor. • Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.
  • Page 12: When Working Inside Your Computer

    Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Turn off the computer (see page 22).
  • Page 13: Protecting Against Electrostatic Discharge

    Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer. While you work, periodically touch an unpainted metal surface on the computer to dissipate any static electricity that might harm internal components.
  • Page 15: Setting Up A Home And Office Network (windows Xp Only)

    S E C T I O N 1 Attaching and Removing the Computer Stand Connecting a Printer Transferring Information to a New Computer (Windows XP only) Setting Up a Home and Office Network (Windows XP only) Turning Off the Computer...
  • Page 16 The computer can be used in either a vertical or horizontal position. To use the computer in a vertical position, you must attach the computer stand: Setting Up Place the computer on its right side so that the drive bays are at the bottom.
  • Page 17 Fit the stand onto what was the left side of the computer. Position the stand as shown in the following illustration by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover.
  • Page 18: Parallel Printer

    To remove the computer stand: See the documentation that came with the printer for any recommended preparation procedures, such as: • • • Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Setting Up Turn the computer over so that the stand is at the top.
  • Page 19 Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the parallel connector on the printer and snap the two clips into the two notches. parallel connector screws (2) on computer parallel printer cable...
  • Page 20: Usb Printer

    USB Printer HINT: You can connect USB devices while the computer is turned on. HINT: Your computer has two USB connectors on the back panel (see page 61) and two USB connectors inside the door on the front panel (see page 60).
  • Page 21 To check if your printer driver is installed on a computer running the Windows XP operating system, click the Start button, click Control Panel, click Printers and Other Hardware, and then click View installed printers or fax printers. If your computer runs Windows 2000, click the Start button, point to Settings, and then click Printers.
  • Page 22: Windows Xp

    Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP .
  • Page 23 Click Shut down and then click OK. The computer automatically turns off after the shutdown process finishes. Turn off your monitor and any other devices connected to power. Setting Up...
  • Page 24 Setting Up...
  • Page 25: Finding Solutions

    S E C T I O N 2 Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems Mouse Problems Keyboard Problems Drive Problems Network Problems ®...
  • Page 26 Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. Solving Pr oblems See page 28. Get technical assistance from Dell. See page 84. See page 29.
  • Page 27 See page 30. See page 32. See page 33. See page 36. See page 37. See page 38. See page 39. See page 42. See page 35. See page 42. See page 43. See page 45. See page 46. See page 47. Solving Pr oblems...
  • Page 28 Microsoft Windows 2000 Click the Start button, point to Programs, point to User’s Guides, and then click Tell Me How. HINT: See the Tell Me How help file for information on the standby mode. computer has power. If the power light is blinking, the computer is in standby mode—press a key on the keyboard or move the mouse.
  • Page 29 P E R A T I N G S Y S T E M N O T F O U N D — Call Dell for technical assistance (see page 84). N S E R T B O O T A B L E M E D I A —...
  • Page 30: If The Screen Is Blank

    (see page 61) are not green, call Dell for technical assistance (see page 84). for the keyword standby in Windows Help. To access help files, see page 28.
  • Page 31: If The Screen Is Difficult To Read

    If the screen is difficult to read D J U S T T H E C O N T R A S T A N D B R I G H T N E S S came with your monitor for instructions on adjusting the contrast and brightness. O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R system includes a subwoofer, ensure that the subwoofer is at least 2 ft (60 cm) away from the monitor.
  • Page 32: Sound And Speaker Problems

    Windows XP Windows 2000 HINT: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, make sure that you did not turn the player volume down or off. adjust the volume, bass, or treble to eliminate distortion. are connected as shown on the START HERE sheet for your computer and the setup diagram supplied with the speakers.
  • Page 33: Printer Problems

    — See the documentation HINT: If you need technical assistance for your printer, call the printer’s manufacturer (see the documentation that came with the printer for the correct phone number). Dell does not cover the printer’s warranty. Solving Pr oblems...
  • Page 34: If You Cannot Print To A Usb Printer

    Windows XP Windows 2000 by testing it with another device, such as a lamp. If you cannot print to a USB printer cable is connected as described on page 20. supplied with the printer. Solving Pr oblems E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y Click the Start button.
  • Page 35: Scanner Problems

    Ensure that the scanner HINT: If you need technical assistance for your scanner, call the scanner’s manufacturer (see the documentation that came with the scanner for the correct phone number). Dell does not cover the scanner’s warranty. Solving Pr oblems...
  • Page 36: Modem Problems

    scanner documentation for instructions. HINT: Connect the modem to an analog telephone jack only. The modem does not operate green jack on the modem. (The green line-in jack has either a LINE IN label or a while it is connected to a connector-shaped icon next to it.) Make sure you hear a click when you insert the digital telephone network.
  • Page 37: Mouse Problems

    E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Windows XP Click the Start button. Click Control Panel.
  • Page 38: Keyboard Problems

    R E M O V E T H E P O W E R C A B L E C A B L E appear to be nonfunctional. To make the mouse function properly: Pressing the power button does not clear the computer’s settings and does not restore mouse functionality.
  • Page 39: Drive Problems

    If you cannot save a file to a floppy disk N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E Click the Start button, and then click My Computer.
  • Page 40: If You Cannot Play A Music Cd Or Install A Program From A Cd

    If you cannot play a music CD or install a program from a CD HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect click the speaker icon in the lower-right corner of your screen. In Windows 2000, in the drive or the CD.
  • Page 41: If The Cd-rw Drive Stops Writing

    D V D — E S T T H E D R I V E W I T H A N O T H E R the possibility that the original DVD is defective. Tell Me How — See the L E A N T H E D I S C If the CD-RW drive stops writing U R N O F F...
  • Page 42: Network Problems

    cable connector is firmly connected to the connector on the computer and the network wall jack as shown on the green light indicates a 10-Mbps network connection, and an orange light indicates a 100-Mbps network connection. The light blinks amber when there is any network traffic.
  • Page 43: General Program Problems

    H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N —...
  • Page 44: A Program Stops Responding

    A program stops responding A program error causes the system to lock up HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen. get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off.
  • Page 45: A Program Is Designed For An Earlier Windows Operating System

    A program is designed for an earlier Windows operating system U N T H E R O G R A M O M P A T I B I L I T Y Windows XP provides a Program Compatibility Wizard that configures a program to run in an environment more similar to older Windows operating system environments.
  • Page 46 for instructions on deactivating this feature. Then adjust the dial-up networking connection properties. Windows XP Windows 2000 P R O V I D E R service provider for assistance. Outlook Express e-mail program open, click File. If Work Offline has a check next to it, click the check to remove it and connect to the Internet.
  • Page 47 — Go to http://support.dell.com, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell.
  • Page 48 Start button, point to Programs—> User's Guides, and click the appropriate guide from the list. From the Windows desktop, insert the Dell Dimension ResourceCD into the CD or DVD drive. If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.
  • Page 49 Properties. Click the Drivers tab. Click Roll Back Driver. HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the ResourceCD.
  • Page 50: Windows Xp

    Windows XP and Windows 2000 IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. Windows XP To check for conflicts on a computer running Windows XP: You can also use the Windows XP Hardware Troubleshooter. To use the troubleshooter, click the Start button and click Help and Support.
  • Page 51: Windows 2000

    Windows 2000 To check for conflicts on a computer running Windows 2000: Click the Start button, point to Settings, and click Control Panel. In the Control Panel, double-click System. Click the Hardware tab. Click Device Manager. Click View, and then click Resources by connection. Double-click Interrupt request (IRQ) to view the IRQ assignments.
  • Page 52 Windows XP provides a System Restore feature that allows you to return your computer to an earlier operating state if changes to the computer’s hardware or software (including new hardware or program installations), or other system settings, have left the computer in an undesirable operating state.
  • Page 53: Using System Restore

    Before proceeding with any System Restore function, Dell recommends that you thoroughly read Microsoft’s information about using System Restore. To access this information: Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. Click Help in the upper-right corner of the Welcome to System Restore screen.
  • Page 54: Restoring The Computer To An Earlier Operating State

    Restoring the Computer to an Earlier Operating State If problems occur after installing a device driver, first try using Device Driver Rollback (see page 49). If that is unsuccessful, then use System Restore. Solving Pr oblems NOTICE: Before restoring the computer to an earlier time, save and close all open files and close all open programs.
  • Page 55: Undoing The Last System Restore

    The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 56: Reinstalling Windows Xp

    Solving Pr oblems When the blue Dell logo appears, press <F12> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down the computer and try again.
  • Page 57 The Operating System CD provides options for reinstalling your Windows 2000 operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 58 Solving Pr oblems When the Windows 2000 Setup screen appears, ensure that the To setup Win2000 now, press ENTER option is highlighted. Then press <Enter>. Read the information in the License Agreement screen, and then press <F8> to continue. When the Windows 2000 Professional Setup screen appears, use the arrow keys to select the Windows 2000 partition option that you want.
  • Page 59: Front And Back View Of The Computer

    S E C T I O N 3 Front and Back View of the Computer Opening the Computer Cover Looking Inside Your Computer Adding Cards Adding Memory Closing the Computer Cover...
  • Page 60 front-panel door power button power light hard-drive access light floppy-drive access light HINT: The front-panel headphone connector breakaway hinges (2) door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place. USB connectors (2) Adding Parts...
  • Page 61 voltage-selection switch (see page 9 for important voltage setting information) mouse connector parallel connector video connector serial connector keyboard connector USB connectors line-in jack CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer"...
  • Page 62 Adding Parts Remove the computer stand, if attached (see page 16). NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk top space. Press the two release buttons until the cover is free to swing up. NOTICE: Open the cover slowly to ensure that you do not damage any cables.
  • Page 63 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not inadvertently disconnect cables from the system board.
  • Page 64 System Board floppy drive connector (DSKT) standby power light battery socket (AUX_PWR) (BATTERY) page 81 configuration jumper (PSWD) page 80 main power connector (POWER) microprocessor fan connector (FAN) microprocessor connector (CPU) On computers with the optional telephony modem Adding Parts CD drive connector front panel switch connector (IDE2)
  • Page 65 CAUTION: Before you begin any of the procedures in this section, follow the safety instructions listed in "When Working Inside Your Computer" on page 12. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. The computer’s card connectors allow you to install different types of devices such as modems and network adapters.
  • Page 66 Gently pull on the handle and lift the card cage up and away from the computer. card cage Adding Parts...
  • Page 67 Press the lever on the retention arm and raise the retention arm. lever retention arm filler bracket If you are installing a new card, remove the filler bracket to create an empty card-slot opening. If you are replacing a card that is already installed in the computer, remove the card.
  • Page 68 Adding Parts CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. Insert the card into the card connector. If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board.
  • Page 69 Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. Remove the computer stand, if attached (see page 16). Open the computer cover (see page 61). HINT: Memory purchased from Dell is covered under your computer warranty. Adding Pa rts...
  • Page 70 memory module connector cutouts (2) step 7 Adding Parts If necessary, remove a memory module: Press out the securing clip at each end of the memory module connector. Grasp the module and pull up. If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
  • Page 71 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place. If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
  • Page 72 Adding Parts...
  • Page 73: Specifications

    S E C T I O N 4 Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Information Limited Warranties and Return Policy...
  • Page 74 Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed AGP connector AGP connector size AGP connector data width (maximum) AGP bus protocols PCI connectors PCI connector size PCI connector data width...
  • Page 75 Memory Architecture SDRAM PC133 Memory connectors Memory capacities 64-, 128-, 256-, and 512-MB non-ECC SDRAM Minimum memory 64 MB Maximum memory 512 MB Memory type PC133 (non-ECC) BIOS address F8000h Drives Externally accessible one 5.25-inch bay one 3.5-inch bay Internally accessible one bay for 1-inch–high IDE hard drive Available devices ATA-66 or ATA-100 Ultra DMA hard drive,...
  • Page 76 Ports and Connectors (continued) Internally accessible: Video Video controller Controls and Lights Power control Power light Hard-drive access light Diagnostic code lights Power DC power supply: Backup battery Appendix Primary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector...
  • Page 77 Physical Height x Width x Depth 10.6 x 38.9 x 43.2 cm (4.2 x 15.3 x 17 inches) Weight 9.9 kg (22 lb) Environmental Temperature: Operating 10 to 35 C (50 to 95 F) Storage –40 to 65 C (–40 to 149 F) Relative humidity 20% to 80% (noncondensing) Maximum vibration:...
  • Page 78 The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, don’t change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. Appendix...
  • Page 79: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue Dell™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to ® wait until you see the Microsoft your computer and try again.
  • Page 80 If you forget your user or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Appendix CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer" on page 12.
  • Page 81 Close the computer cover (see page 71), plug your computer into an electrical outlet, and turn on the computer. Turning on your computer with the PSWD jumper installed reenables the password feature. CAUTION: Before you begin this procedure, follow the safety instructions listed in "When Working Inside Your Computer"...
  • Page 82 Dell, as well as the verification of appropriate functionality of the computer and all Dell- installed hardware.
  • Page 83: Definition Of "dell-installed" Software And Peripherals

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand- ard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.
  • Page 84: Contact Numbers And Addresses

    See "Dell Technical Support Policy" on page 82 for a description of the hardware and software support provided by Dell. Contact Numbers and Addresses Country (City)
  • Page 85 Country Code: 43 Home/Small Business Customer Care City Code: 1 Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support Preferred Accounts/Corporate Technical Support Switchboard Website: support.euro.dell.com E-mail: tech_support_central_europe@dell.com Barbados General Support Belgium (Brussels) Technical Support International Access Code: 00 Customer Care...
  • Page 86 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) International Access Code: 011 Cayman Islands Chile (Santiago) Country Code: 56 City Code: 2 China (Xiamen) Country Code: 86 City Code: 592 Colombia Costa Rica Appendix Department Name or Service Area, Website and E-mail Address Automated Order-Status System AutoTech (Automated technical support)
  • Page 87 Czech Republic (Prague) Technical Support International Access Code: 00 Customer Care Country Code: 420 City Code: 2 TechFax Switchboard Website: support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) Technical Support International Access Code: 00 Relational Customer Care Country Code: 45 Home/Small Business Customer Care...
  • Page 88 Department Name or Service Area, Website and E-mail Address Home and Small Business Technical Support Customer Care Switchboard Switchboard (Alternative) Sales Fax (Alternative) Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Corporate Technical Support Customer Care Switchboard Sales Website: support.euro.dell.com E-mail: support.euro.dell.com/fr/fr/emaildell/ Technical Support...
  • Page 89 Home User Customer Care Country Code: 353 Small Business Customer Care City Code: 1 Corporate Customer Care Sales SalesFax Switchboard Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support Country Code: 39 Customer Care...
  • Page 90 Technical Support (Dimension™ and Inspiron™) Technical Support Outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support Outside of Japan (Dell Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service Customer Care Business Sales Division (Up to 400 employees)
  • Page 91 International Access Code: 00 Home/Small Business Sales (Brussels, Belgium) Country Code: 352 Corporate Sales (Brussels, Belgium) Customer Care (Brussels, Belgium) Fax (Brussels, Belgium) Switchboard (Brussels, Belgium) Website: support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales...
  • Page 92 General Support Technical Support Customer Care Home/Small Business Sales Home/Small Business Sales Fax Corporate Sales Corporate Sales Fax Switchboard Website: support.euro.dell.com E-mail: tech_nl@dell.com Home and Small Business Government and Business Sales General Support Area Codes, Local Numbers, and Toll Free Numbers...
  • Page 93 Technical Support International Access Code: 00 Relational Customer Care Country Code: 47 Home/Small Business Customer Care Switchboard Fax Technical Support (Upplands Vasby, Sweden) Fax Switchboard Website: support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Panama General Support Peru General Support...
  • Page 94 Website and E-mail Address Technical Support Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Technical Support Customer Care Sales Switchboard Website: support.euro.dell.com E-mail: dell_za_support@dell.com Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) Home and Small Business Technical Support Customer Care Sales Switchboard Website: support.euro.dell.com...
  • Page 95 Fax Technical Support Sales Website: support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) International Access Code: 00 Technical Support (Corporate)
  • Page 96 Corporate Customer Care Preferred Accounts (500-5000 employees) Customer Care Central Government Customer Care Local Government Customer Care Home/Small Business Sales Corporate/Public Sector Sales Website: support.euro.dell.com E-mail: dell_direct_support@dell.com Area Codes, Local Numbers, and Toll Free Numbers 1-800-805-8035 0870 908 0500 0870 908 0800...
  • Page 97 Automated Order-Status System International Access Code: 011 AutoTech (For portable and desktop computers) Country Code: 1 Dell Home and Small Business Group (For portable and desktop computers): Customer Technical Support (Return material authorization numbers) Customer Technical Support (Home sales purchased via http://www.dell.com)
  • Page 98: Returning Items For Warranty Repair Or Credit

    Appendix Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.
  • Page 99 Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://accessories.us.dell.com. Appendix...
  • Page 100: Regulatory Information

    Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to...
  • Page 101 Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications.
  • Page 102: Battery Disposal

    Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site. Appendix • Model number: DHS • Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA...
  • Page 103: Nom Information (mexico Only)

    Mexican standards (NOM): Exporter: Dell One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.
  • Page 104: Información Para Nom (únicamente Para México)

    Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.
  • Page 105: One-year Limited Warranty (u.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 106 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 107: Two-year Limited Warranty (u.s. Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 108 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 109 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 110 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 111: Three-year Limited Warranty (u.s. Only)

    Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell. This limited warranty does not cover any items that are in one or more of the following categories: software;...
  • Page 112 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 113 You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 114: Four-year Limited Warranty (u.s. Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 115 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 116 Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell's Exchange Policy in effect on the date of the exchange.
  • Page 117: One-year Limited Warranty (canada Only)

    If Dell elects to exchange a system or component, the exchange will be made accordance with Dell's Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material Authorization Number, Dell must receive the product(s) for repair prior to the expiration of the limited warranty period in order for the repairs to be covered by the limited warranty.
  • Page 118 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 119: Two-year Limited Warranty (canada Only)

    If Dell elects to exchange a product or portion of a product, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange.
  • Page 120 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 121 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 122: Three-year Limited Warranty (canada Only)

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 123 Before you ship the product(s) to Dell, back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or software.
  • Page 124 The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s Exchange Policy in effect on the date of the...
  • Page 125 If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any instance in which Dell issues a Return Material...
  • Page 126 If you are an end-user customer who bought reconditioned or refurbished products from a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.
  • Page 127 Dell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date.
  • Page 128 Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
  • Page 129 50 contact numbers, 84 cover closing, 71 opening, 61 crashes, 43 Dell support policy, 82 display. See monitor drivers reinstalling, 47 drives fixing problems, 39 DVD drive fixing problems, 40, 41 e-mail fixing problems, 46...
  • Page 130 I n d e x hard drive fixing problems, 41 help file accessing, 28 Internet fixing problems, 45 IRQ conflicts, 50 keyboard fixing problems, 38 memory adding, 69 connectors, 64 messages start-up, 29 Windows, 42 modem fixing problems, 36 monitor fixing problems, 30 motherboard.
  • Page 131 troubleshooting, 26 turning off the computer, 22 video fixing problems, 30 video memory connector, 64 volume adjusting, 32 warranty information, 105 Windows 2000 error messages, 42 Help, 28 printer, 34 reinstalling, 57 shutdown, 22 Windows XP device driver rollback, 49 Help, 28 printer, 34 reinstalling, 55...
  • Page 132 I n d e x Index...

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