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Table of Contents
Dell™ Dimension™ 4500
Technical Overview
Controls and Lights
Solving Problems
Advanced Troubleshooting
Technical Specifications
System Setup Program
Adding Parts
Documentation
HINT:
A HINT indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION:
A CAUTION indicates a potential for property damage, personal injury, or death.
For a complete list of abbreviations and acronyms, see the
Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and Dimension are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation;
Microsoft and Windows are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision
Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited
viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.
September 2002 Rev. A01
Tell Me How
help file.

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Table of Contents

   Summary of Contents for Dell Dimension 4500

  • Page 1 Microsoft and Windows are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2: Advanced Troubleshooting

    If the computer has a video card, remove the card and reinstall it. initialize or respond. If the problem persists or the computer has integrated video, see "Contacting Dell" in the Dell Owner's Manual for instructions on obtaining technical assistance.
  • Page 3: Beep Codes

    If the computer starts normally, move the memory module to a different connector and restart the computer. Continue until you have identified a faulty connector or reinstalled all modules without error. If the problem persists, see "Contacting Dell" in the Dell Owner's Manual for instructions on obtaining technical assistance.  ...
  • Page 4: Using System Restore

    C: Drive Failure Cache memory is not operating. See "Contacting Dell" in the Dell Owner's Manual for instructions on obtaining Cache Memory Bad, Do technical assistance. Not Enable Cache An error is occurring on the timer on the system See "Contacting Dell"...
  • Page 5: Undoing The Last System Restore

    Reinstalling Drivers NOTICE: The Dell | Support website and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained  from other sources, your computer might not work correctly. A driver is a software program that allows a hardware device controller to function properly and to communicate with the computer. Sometimes you can fix a device problem by reinstalling its driver.
  • Page 6: Using The Dell Dimension Resourcecd

    Using the Dell Dimension ResourceCD If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Dell Dimension ResourceCD: 1.  With the Windows desktop displayed, insert the ResourceCD into the CD or DVD drive.
  • Page 7 The Operating System CD provides options for reinstalling your Windows XP operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 8: Finding Information For Your Computer

    Online discussions with other users and technical support Documentation for my computer The Dell | Support website provides several online tools, including: Knowledge Base — hints, tips, and online courses Customer Forum — online discussion with other Dell customers...
  • Page 9: Printed Documentation

    Link As in Netscape Navigator, and specify a location on your hard drive. Right-click only the following links: Dell Dimension 4500 Owner's Manual (.pdf) (2.04 MB) — Provides information on adding upgrades, performing basic troubleshooting procedures, and reinstalling drivers. It also provides technical specifications.
  • Page 10 5.  Click OK when the installation is complete. 6.  Right-click the following link to the file: Dell Dimension 4500 Tell Me How (.chm) (1.02 MB). 7.  Click Save Target As in Microsoft Internet Explorer or Save Link As in Netscape Navigator, and specify a location on your hard drive.
  • Page 11: Adding Parts

    Back to Contents Page Adding Parts Dell™ Dimension™ 4500   Safety Instructions   Adding a Second Hard Drive   Shutting Down the Computer   Adding Other Drives   Reattaching the Front Door and Hinge Arms   Replacing the Microprocessor   Opening the Computer Cover   Removing the Front I/O Panel   Adding Cards...
  • Page 12: When Working Inside Your Computer

    Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell documentation or otherwise provided to you. Always follow installation and service instructions closely.
  • Page 13: Shutting Down The Computer

    Shutting Down the Computer NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. HINT: If you are having difficulty turning off your computer, see "General Problems." Windows XP 1.
  • Page 14: Opening The Computer Cover

    5.  Lift both hinge arms to the horizontal position. 6.  Use the two view slots to align the pivot bar with the two pivot-bar slots.   NOTICE: Using excessive force to pull the hinge arms into place may damage the arms or the front panel. 7.
  • Page 15: Adding Cards

    NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 2.  Turn off any attached devices and disconnect them from their electrical outlets. 3.  Disconnect the computer power cable from the wall outlet, and then press the power button to ground the system board. NOTICE: Ensure that there is sufficient space to support the open cover—at least 30 cm (1 ft) of desk top space.
  • Page 16: Removing Cards

      8.  Lower the plastic securing lever. 9.  Connect any cables that should be attached to the card. See the documentation that came with the card for information about the card cable connections.  Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 11.
  • Page 17: Adding Memory

    You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" in "Technical Specifications." HINT: Memory purchased from Dell is covered under your computer warranty.  Shut down the computer.
  • Page 18 8.  Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module. 9.  Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.
  • Page 19: Adding A Second Hard Drive

    NOTICE: Visually inspect the position of the securing clips on the memory connectors and make sure that they are secured in the vertical position in the cutouts on the ends of the memory modules. Otherwise, the securing clips may prevent the AGP card from being properly reinstalled. 6.
  • Page 20: Adding Other Drives

    "Safety Instructions." HINT: Drives sold by Dell come with their own operating software and documentation. After you install a drive, refer to the documentation that came with the drive for instructions on installing and using the drive software. NOTICE: To avoid possibly damaging the drive by electrostatic discharge (ESD), ground yourself by periodically touching an unpainted metal surface on...
  • Page 21: Inch Devices

    Your computer includes a floppy drive and a CD or DVD drive. You can add other devices, such as a Zip drive, a CD-RW drive, or a tape drive. 5.25-Inch Devices CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in "Safety Instructions."...
  • Page 22 10.  Connect a power cable to the drive. See the documentation that came with the drive for instructions on connecting a drive cable to the drive and system board. HINT: Your computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the device connected to the middle connector is the slave device.
  • Page 23: Replacing The Microprocessor

    These rails are not attached to the computer cover with screws. To remove the rails, firmly pull the rails from the drive cage. 9.  Attach the rails to the drive using the screws supplied with the drive. Ensure that the rail tabs are positioned at the back of the drive. 10.
  • Page 24 NOTICE: Do not discard the original heat sink unless you are installing a microprocessor upgrade kit from Dell. If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink and blower when you install your new microprocessor.
  • Page 25: Installing The Microprocessor

    11.  Remove the microprocessor from the socket. Leave the release lever extended in the release position so that the socket is ready for the new microprocessor. Installing the Microprocessor NOTICE: You must position the microprocessor package correctly in the socket to avoid permanent damage to the microprocessor and the computer. 1.
  • Page 26: Removing The Front I/o Panel

    12.  Connect your computer and devices to their electrical outlets, and turn them on. If you are installing a microprocessor replacement kit from Dell, return the original heat sink assembly and microprocessor package to Dell in the same package in which your replacement kit was sent. Your microprocessor replacement kit should include a replacement microprocessor heat sink and one replacement securing clip.
  • Page 27: Replacing The Power Supply

    6.  Remove all cables that are connected to the front I/O panel. 7.  From inside the computer cover, remove the mounting screw that secures the front I/O panel to the computer. 8.  Remove the front I/O panel from the computer. 9.
  • Page 28: Replacing The System Board

    6.  Remove the two screws that secure the power supply to the back of the computer. 7.  Press the "PUSH" button located on the floor of the computer frame. 8.  Slide the power supply toward the front of the system approximately 1 inch. 9.
  • Page 29: Closing The Computer Cover

    1.  Transfer components from the existing system board to the replacement system board: a.  Remove the memory modules and install them on the replacement board. CAUTION: The microprocessor package and heat sink assembly can get hot. To avoid burns, be sure that the package and assembly have had sufficient time to cool before you touch them.
  • Page 30: Solving Problems

    If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery. If the battery still does not work properly, contact Dell. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call.
  • Page 31: E-mail, Modem, And Internet Problems

    NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.   Clean the drive — Use a commercially available cleaning kit. CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.  ...
  • Page 32: Error Messages

    Operating system not found — Contact Dell. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call. The file being copied is too large for the destination drive —...
  • Page 33: A Program Stops Responding

    E-mail Dell — Go to the Dell | Support website, and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy" in the Owner's Manual for a description of the hardware and software support provided by Dell.
  • Page 34: General Hardware Problems

    "Contacting Dell" in the Dell Owner's Manual for the correct number to call). See "Dell Technical Support Policy" in the Dell Owner's Manual for a description of the hardware and software support provided by Dell. General hardware problems If your computer exhibits one or more of the following symptoms, a device conflict may exist: Your computer locks up, particularly while using a specific device.
  • Page 35: Network Problems

    Remove and then reinstall any cards. If the problem persists, contact Dell. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call. If the power light is amber and green — The computer is receiving electrical power, but an internal power problem might exist.
  • Page 36: Printer Problems

    Multiple power strips connected to the same electrical outlet Printer Problems HINT: Dell does not cover the printer's warranty. If you need technical assistance for your printer, call the printer's manufacturer. See the printer documentation for the correct phone number.  ...
  • Page 37: Video And Monitor Problems

    volume controls, adjust the volume, bass, or treble to eliminate distortion. Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Disconnect headphones from the headphone connector —...
  • Page 38 4.  Try different settings for Screen resolution and Color quality. Restore the recommended settings — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions. Back to Contents Page  ...
  • Page 39: Technical Specifications

    Back to Contents Page Technical Specifications Dell™ Dimension™ 4500   Microprocessor Microprocessor type Intel® Pentium® 4 microprocessor that runs at 1.60, 1.70, 1.80, 1.90, 2.00, 2.20, or 2.40 GHz internally and 400 MHz externally; and 2.26, 2.40, 2.53, 2.66, or 2.80 GHz internally and 533 MHz externally.
  • Page 40 Headphone front-panel miniature connector three miniature connectors for line-in, line-out, and Audio microphone Internally accessible: Primary IDE channel 40-pin connector on PCI local bus Secondary IDE channel 40-pin connector on PCI local bus Floppy drive 34-pin connector Present only on computers with integrated audio capabilities.  ...
  • Page 42: Entering The System Setup Program

    To change the system configuration information after you add, change, or remove any hardware in your computer To set or change user-selectable options—for example, the user password Dell recommends that you write down the system setup program screen information for future reference. The system setup screens are organized as follows: At the top is a menu bar for accessing the main program screens.
  • Page 43: Advanced Screen

      Option Function BIOS Version Displays the version of the BIOS being used. Processor Type Displays the type of microprocessor installed. Processor Speed Displays the internal speed of the microprocessor. System Bus Frequency Displays the external speed of the microprocessor. Cache RAM Displays the cache random access memory.
  • Page 44: Boot Configuration Submenu

    Yes so the operating system handles all Plug and Play operation. Be sure that this option is set to No before running Dell Diagnostics. Otherwise, some diagnostics may incorrectly fail. The system setup program automatically checks the configuration of a Simple Boot Flag-compatible operating system at POST. Depending on its configuration, the system setup program may automatically set this option to No or Yes.   ...
  • Page 45: Ide Configuration Submenu

    Base I/O Address If the port is set to Enabled, available I/O addresses are 3F8, 3E8, 2F8, and 2E8. Interrupt If the port is set to Enabled, available interrupts are IRQ3 and IRQ4. Parallel Port Configures the parallel port. Set this option to Auto (default), Enabled, or Disabled. Depending on the port setting, you can set the following additional options: Mode If the port is set to Auto or Enabled, available modes are Output Only, Bi-Directional (default), ECP, and EPP.
  • Page 46: Diskette Configuration Submenu

      Option Function Drive Installed Displays the primary IDE device type. Type Specifies the type of hard drive. Settings for this option are User, Auto, CD-ROM, ATAPI Removable, Other ATAPI, IDE Removable, and None. Maximum Displays the maximum capacity of the primary IDE device. Capacity LBA Mode Displays whether LBA mode control is enabled or not on the primary IDE device.
  • Page 47: Video Configuration Submenu

        Option Function Event Log Displays the space available for the event log. View Event Log Press <Enter> to view the event log. Clear Event Log Clears all event logs when the computer restarts if set to Yes. Retains the event log information if set to No (default). Event Logging Enables or disables event logging.
  • Page 48: Power Screen

      Option Function Supervisor Password Indicates whether a supervisor password has been assigned. User Password Indicates whether a user password has been assigned. Set Supervisor  Sets and confirms a supervisor password. If a supervisor password is set, a User Access Level option appears that enables you to Password set the user access level as Full (default), Limited, No Access, or View Only.
  • Page 49: Boot Screen

    Option Function Silent Enabled (default) displays the DELL logo during POST. Disabled displays the normal POST messages. Boot Quick When set to Enabled, this option shortens POST by eliminating some tests. If set to Disabled (default), all POST tests occur.
  • Page 50: Clearing Forgotten Passwords

    The Intel® Pentium® microprocessor includes a processor serial number feature designed to provide additional user security and manageability benefits. By default, this feature is disabled on Dell computers to protect your privacy. However, it can be enabled through the Processor Serial Number option in the system setup program.
  • Page 51: Technical Overview

    Technical Overview Dell™ Dimension™ 4500   Internal View   System Board Connectors and Sockets   Power Supply   DC Power Connectors   IDE Interface Cable Connections for Dell-Installed Drives   Placement of Dell-Installed Cards Internal View CAUTION: Before you begin any of the procedures in this section, read "Safety Instructions."...
  • Page 52: Power Supply Dc Connector Pin Assignments

    Power Supply The 250-W power supply can operate from an AC power source of 115 VAC at 60 Hz or 230 VAC at 50 Hz. The power supply provides the DC operating voltages and currents listed in the following table.  ...
  • Page 53: Dc Power Connector P1

    DC Power Connector P1     Pin Number Signal name 18-AWG Wire +3.3 VDC Orange +3.3 VDC Orange Black +5 VDC Black +5 VDC Black Gray +5 VFP Purple +12 VDC Yellow Orange +3.3 VDC –12 VDC Blue Black PS ON Green Black Black...
  • Page 54: Dc Power Connector P7

    DC Power Connector P7   Pin Number Signal Name 22-AWG Wire +5 VCD Black Black +12 VDC Yellow IDE Interface Cable Connections for Dell-Installed Drives   IDE Channel IDE Connector Location Dell- Installed Drive Primary IDE master End connector on PRI IDE connector cable...
  • Page 55   Card Connector Card Description AGP connector Video PCI1 connector Network adapter, wireless network adapter, or swap PCI2 connector Modem PCI3 connector Sound PCI4 connector 1394 (FireWire) Back to Contents Page  ...
  • Page 56: Controls And Lights

    Back to Contents Page Controls and Lights Dell™ Dimension™ 4500   Front View   Back View Front View   CD Activity Light The CD activity light is on when the computer reads data from the CD drive. CD Drive Eject Button Press this button to eject your CD from the CD drive.
  • Page 57: Back View

    Express Service may not be available in some countries. This label lists your computer's service tag and your Express Service Code (if applicable). If you call Dell technical support, use your Express Service Code to route the call directly to the correct support personnel. The Dell technical support staff will ask for your service tag information.
  • Page 58: Parallel Connector

    Check the documentation that came with the device or contact the USB device manufacturer for more information. For quick connections, Dell recommends using the front USB connectors for USB devices such as digital cameras, gaming controllers, and scanners. Use the back-panel USB connectors for USB devices that are seldom disconnected, such as USB mouse and keyboard devices.
  • Page 59: Abbreviations And Acronyms

    Microsoft and Windows are registered trademarks of Microsoft Corporation; Adobe is a trademark of Adobe Systems Incorporated. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

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