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Dell Dimension 4100 Solution Manual

Dell dimension 4100 system solutions guide
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If You Have a Hard Drive Problem
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Removing the Computer Cover
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Adding a Second Hard Drive
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Specifications
See also: Service Manual, Solution Manual
Table of Contents
Dell™ Dimension™ 4100 Systems
SOLUTIONS GUIDE
www.dell.com
support.dell.com

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  Also See for Dell Dimension 4100

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Dell Inspiron 4100 Solution Manual
Dell Inspiron 4100 Solution Manual 146 pages

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  Summary of Contents for Dell Dimension 4100

  • Page 1 Dell™ Dimension™ 4100 Systems SOLUTIONS GUIDE www.dell.com support.dell.com...

  • Page 2: Abbreviations And Acronyms

    Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell , the DELL logo, Dellnet , Inspiron , Dimension , Latitude , OptiPlex , Dell Precision , and DellWare are trademarks of Dell Computer Corporation; Intel and Pentium are registered trademarks of Intel Corporation;...

  • Page 3: Table Of Contents

    Contents Safety Instructions ......1 Setting Up Setting Up Dellnet™ (U.S. Only) ....Accessing the Internet .
  • Page 4 Video and Monitor Problems ....If the screen is blank ..... . If the screen is difficult to read .
  • Page 5 Reinstalling Drivers ......Reinstalling Windows 98 ..... . Reinstalling Windows Me .
  • Page 6 Contacting Dell ......Contact Numbers and Addresses ....

  • Page 7: Safety Instructions

    Safety Instructions Use the following safety guidelines to protect yourself and your computer. For comfort and efficiency, observe the ergonomic guidelines provided in the Tell Me How help file. When Using Your Computer CAUTION: Do not operate your computer with any cover(s) (including the computer cover, filler brackets, front-panel inserts, and so on) removed.

  • Page 8: When Working Inside Your Computer

    NOTICE: Do not attempt to service the computer yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely. Turn off your computer and all devices. Ground yourself by touching an unpainted metal surface at the back of the computer before touching anything inside your computer.
  • Page 9 In addition, take note of these safety guidelines when appropriate: • When you disconnect a cable, pull on its connector, not on the cable itself. As you pull connectors apart, keep them evenly aligned to avoid bending any pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned.
  • Page 10 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 11: Setting Up

    S E C T I O N 1 S e t t i n g U p Setting Up Dellnet™ (U.S. Only) Connecting a Printer Turning Off the Computer...

  • Page 12: Setting Up Dellnet™ (U.s. Only)

    ™ Setting Up Dellnet (U.S. Only) HINT: Dellnet is not available in all regions. To set up Dellnet Internet Access Service in the United States, double-click ® ® the Dellnet Signup icon on the Microsoft Windows desktop and follow the instructions that appear on the screen. Accessing the Internet To access the Internet after completing the Dellnet registration process, double-click the Internet Explorer icon on your Windows desktop.

  • Page 13: Sending And Receiving E-Mail

    Sending and Receiving E-Mail • Double-click the Outlook Express icon to initiate a connection to the Internet through Dellnet. • Always check the address of each recipient when sending e-mail. Otherwise, your e-mail is returned to you. • Be sure that the person who is sending e-mail to you is typing your e-mail address correctly.

  • Page 14: Parallel Printer

    Then follow the instructions that came with the printer to connect it to the computer. If no information is provided, see the following sections. Parallel Printer Turn off the computer (see page 16). NOTICE: Use only a standard IEEE parallel cable measuring 3 m (10 ft) or less to connect the printer to the computer.

  • Page 15: Usb Printer

    Installing the Printer Driver If you need to install a printer driver, insert the installation CD into the CD HINT: Dell installs drivers for some new or DVD drive. Then follow the prompts on the screen using the instructions printers. Click the Start that came with the printer.

  • Page 16: Turning Off The Computer

    Turning Off the Computer NOTICE: To prevent data loss, you must perform the Windows shutdown procedure. Windows 98 Second Edition (SE) and Windows Millennium Edition (Me) Save and exit any programs and files you have open. Click the Start button, and then click Shut Down. In the Shut Down Windows window, click Shut down and then click The computer automatically turns off after the shutdown process finishes.

  • Page 17: Solving Problems

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Monitor Problems Sound and Speaker Problems Printer Problems Scanner Problems Modem Problems...

  • Page 18: Finding Solutions

    Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 20. Get technical assistance from Dell. See page 82. See page 31. So lv ing Pr o ble m s...
  • Page 19 See page 22. See page 24. See page 25. See page 26. See page 27. See page 28. See page 28. See page 31. See page 26. See page 31. See page 32. See page 33. See page 33. See page 33. S o lv ing Pr o b le m s...

  • Page 20: Accessing Help Files

    Accessing Help Files O A C C E S S T H E E L L O W H E L P F I L E Click the Start button, point to Programs—> User’s Guides, and then click Tell Me How. ®...

  • Page 21: Start-Up Error Messages

    Changing the elapsed time before computer goes on standby or hibernate. Start-Up Error Messages — Call Dell for technical assistance (see P E R A T I N G S Y S T E M N O T F O U N D page 82).

  • Page 22: Video And Monitor Problems

    H E C K T H E B A C K P A N E L L I G H T S not green, call Dell for technical assistance (see page 82). So lv ing Pr o ble m s...

  • Page 23: If The Screen Is Difficult To Read

    H E C K T H E O W E R R O P E R T I E S I F T H E M O N I T O R S C R E E N — See Windows Help. O C C A S I O N A L L Y T U R N S B L A N K To access Windows Help: Click the Start button and then click Help.

  • Page 24: Sound And Speaker Problems

    — Click the Start button, D J U S T T H E I N D O W S D I S P L A Y S E T T I N G S point to Settings, and click Control Panel. Double-click the Display icon and then click the Settings tab.

  • Page 25: Printer Problems

    — Turn off nearby fans, fluorescent L I M I N A T E P O S S I B L E I N T E R F E R E N C E lights, or halogen lamps to check for interference. —...

  • Page 26: Scanner Problems

    — See the documentation N S U R E T H A T T H E P R I N T E R I S T U R N E D O N supplied with the printer. — Click the E R I F Y T H A T T H E P R I N T E R I S R E C O G N I Z E D B Y I N D O W S Start button, point to Settings, and then click Printers.

  • Page 27: Mouse Problems

    — O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack with the telephone line.

  • Page 28: Keyboard Problems

    Keyboard Problems — Shut down the computer (see E C O N N E C T T H E K E Y B O A R D C A B L E START HERE page 16), reconnect the keyboard cable as shown on the sheet for your computer, and then restart the computer.

  • Page 29: If You Cannot Play A Music Cd Or Install A Program From A Cd

    — Ensure that the floppy disk is A N N O T S A V E F I L E S T O A F L O P P Y D I S K not full or write-protected (locked). See the following illustration. —...

  • Page 30: If You Cannot Play A Dvd Movie

    If you cannot play a DVD movie HINT: Because of different worldwide file — Double-click the N S U R E T H A T I N D O W S R E C O G N I Z E S T H E D R I V E types, not all DVD titles My Computer icon.

  • Page 31: Network Problems

    Network Problems — Ensure that the network H E C K T H E N E T W O R K C A B L E C O N N E C T O R cable connector is firmly connected to the connector on the computer and the START HERE network wall jack as shown on the sheet for your computer.

  • Page 32: General Program Problems

    .D LL — The program that you are R E Q U I R E D F I L E W A S N O T F O U N D trying to open is missing an essential file. To remove and then reinstall the program: Click the Start button, point to Settings, and then click Control Panel.

  • Page 33: Internet Connection Problems

    Internet. Resolving Other Technical Problems — Go to http://support.dell.com for O T O T H E E L L S U P P O R T W E B S I T E help with general usage, installation, and troubleshooting questions.

  • Page 34: Reinstalling Drivers

    Go to http://support.dell.com and then click E-Mail Dell in M A I L E L L the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. —...

  • Page 35: Reinstalling Windows 98

    The operating system CD provides options for reinstalling your Windows 98 Second Edition operating system. The options can potentially overwrite files installed by Dell and possibly affect programs installed on your hard drive. Therefore, Dell does not recommend that you reinstall your operating system unless instructed to do so by a Dell technical support representative.
  • Page 36 Exit the system setup program. The computer restarts. At the Welcome window, click OK. Double-click Refresh Windows OS. Click OK. Click OK again. Remove the operating system CD from the CD or DVD drive and click OK to restart your computer. The Getting ready to run Windows for the first time screen appears.

  • Page 37: Reinstalling Windows Me

    Reinstall the appropriate drivers (see page 34). Reenable your virus protection software. Enter the system setup program as directed by a Dell technical support representative. In the system setup program Boot menu, change the boot sequence back to the original boot sequence, as directed by a Dell technical support representative.
  • Page 38 Press <Enter> again. Select Continue Setup and replace your current operating system, and then press <Enter>. Press <Enter> again. ScanDisk automatically starts and checks your hard drive. Click Next in the Welcome to Windows Me window. Select the directory in which Windows resides. If C:\WINDOWS (recommended) is displayed, select it, and then click Next.

  • Page 39: Reinstalling Windows 2000

    Enter a password in the Enter Network Password window, if desired, and then click Next. Remove the operating system CD from the CD or DVD drive. Enter the system setup program as directed by a Dell technical support representative. In the system setup program Boot menu, change the boot sequence back to the original boot sequence, as directed by a Dell technical support representative.
  • Page 40 When the Windows 2000 Professional Setup screen reappears, use the arrow keys to select the type of filing system that you want Windows 2000 to use, and then press <Enter>. Press <Enter> again to restart your computer. Click Next when the Welcome to the Windows 2000 Setup Wizard screen appears.

  • Page 41: Adding Parts

    S E C T I O N 3 A d d i n g Pa r t s Removing the Computer Cover Looking Inside Your Computer Adding Cards Removing Cards Adding Memory Adding a Second Hard Drive Adding Other Drives Replacing the Computer Cover...

  • Page 42: Removing The Computer Cover

    Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. Turn off the computer and devices, and disconnect them from their electrical outlets.

  • Page 43: Looking Inside Your Computer

    Face the front of the computer. Use your thumbs to press in both latches while pushing the cover backward. Move the cover back slightly, and then lift it straight up. If necessary, use both hands and work one side at a time. Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section,...

  • Page 44: System Board

    System Board In the illustration, the text in parentheses indicates how items are identified on the system board. memory connectors fan connector microprocessor (DIMM 1, DIMM 2) (FAN 2) connector (CPU) auxiliary power connector (AUX POWER) main power connector (POWER) power light (STB LED) floppy drive...

  • Page 45: Adding Cards

    Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. Install only PCI cards in your computer. Before installing a card, make sure that a slot is available for it. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack.
  • Page 46 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated. If the card is full-length, insert the front end of the card into the corresponding card guide at the front of the computer as you insert the card into its connector.
  • Page 47 Make sure that the card is fully seated and that its bracket is within the card slot. fully seated not fully seated bracket within slot bracket caught outside of slot Secure the bracket on the end of the card with the screw you removed in step 2.

  • Page 48: Removing Cards

    Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. purchased from Dell is covered under your You can increase your computer memory by installing memory modules on computer warranty. the system board. See page 75 for information on the type of memory supported by your computer.
  • Page 49 Briefly press the power button. Pressing the power button when the computer is not connected to an electrical outlet discharges residual electricity and can help prevent system board damage. Remove the computer cover (see page 42). Press out the securing clip at each end of the memory connector. Align the notches on the bottom of the module with the crossbars in the connector.

  • Page 50: Adding A Second Hard Drive

    Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer. Plug your computer and devices into their electrical outlets, and turn them on.
  • Page 51 Press in the tabs, and swing the front panel away from the computer. tabs (3) front panel Ad d i ng Part s...
  • Page 52 Remove the screws securing the drive bracket, and lift the bracket out of the computer. drive bracket screws (2) Orient the new drive with its circuit board facing the inside of the bracket. Align the bracket tabs with the two tab holes in the side of the drive, and rotate the drive into the bracket.
  • Page 53 screw circuit board tab holes (2) bracket tabs (2) Align the bracket tabs with the slots in the computer, and slide the bracket into place. Secure the bracket with the screws you removed in step 5. Connect a power cable to the drive. power cable from power supply Ad d i ng Part s...
  • Page 54 NOTICE: Match the colored strip on the cable with pin 1 on the drive. Locate the extra connector on the wide cable attached to your first hard drive. Attach the connector to the new hard drive. pin 1 cable Insert the front panel hooks into the computer slots, and snap the front panel back onto the computer.
  • Page 55 slots (3) hooks (3 sets) front panel tabs (3) Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer. Plug your computer and devices into their electrical outlets, and turn them on.

  • Page 56: Adding Other Drives

    Adding Other Drives Your computer includes a floppy drive and either a CD or DVD drive. You can add drives, such as Zip drives and CD-RW drives, using the procedures in the following sections. 5.25-Inch Devices HINT: You need CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7.
  • Page 57 tabs (3) front panel Disconnect the two cables from the drive installed in the drive cage. Put a piece of tape on the wide cable connector to help you correctly reattach it later. Ad d i ng Part s...
  • Page 58 Remove the screw from the side of the drive cage. Pull the drive cage toward you to unlock it from the computer. Then lift out the drive cage. drive cage screw Press in the two tabs on the insert, and rotate the insert toward you to remove it.
  • Page 59 tabs (2) insert Slide the new drive into the bay, and secure the drive with the three screws. screws (3) slots (6) With the slots on the drive cage extending slightly beyond the front of the computer, lower the drive cage and slide it toward the back of the computer until the cage locks into place.
  • Page 60 Connect a power cable to each drive. power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. Ad d i n g Pa r ts...
  • Page 61 Remove the tape from the wide cable connector and reattach the connector to the original drive. Locate the extra connector on the cable and attach it to the new drive. pin 1 cable Ad d i ng Part s...
  • Page 62 Insert the front panel hooks into the computer slots, and snap the front panel back onto the computer. slots (3) hooks (3 sets) front panel tabs (3) Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer.

  • Page 63: 3.5-Inch Devices

    3.5-Inch Devices CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. Turn off the computer and devices, and disconnect them from their electrical outlets.
  • Page 64 From the back of the front panel, press the tab on the insert for the bay HINT: You must remove the upper insert to remove you plan to use. the lower insert. insert Disconnect the two cables from the drive installed in the drive cage. Put a piece of tape on the wide cable connector to help you correctly reattach it later.
  • Page 65 Remove the screw from the side of the drive cage. Pull the drive cage toward you to unlock it from the computer. Then lift out the drive cage. drive cage screw Ad d i ng Part s...
  • Page 66 Remove the metal plate from the selected bay by working the plate back and forth to break the perforations around the edges. To install a new drive in the lower 3.5-inch bay, slide the drive into the bay and secure it with three screws. slots (6) screws (3) Ad d i n g Pa r ts...
  • Page 67 To install a new drive in the upper 3.5-inch bay, first remove the 1/4-inch screw and drive bracket from the drive cage. Attach the new drive to the bracket with two drive screws on the right side. Then slide the drive into the drive bay and secure it to the drive cage with one 1/4-inch screw on each side.
  • Page 68 power cable from power supply NOTICE: When you attach the extra connector to the new drive in the following step, match the colored strip on the cable with pin 1 on the drive. Ad d i n g Pa r ts...
  • Page 69 Remove the tape from the wide cable connector and reattach the connector to the original drive. Locate the extra connector on the cable and attach it to the new drive. pin 1 cable Ad d i ng Part s...
  • Page 70 Insert the front panel hooks into the computer slots, and snap the front panel back onto the computer. slots (3) hooks (3 sets) front panel tabs (3) Replace the computer cover (see page 71). NOTICE: To connect a network cable, first plug the cable in to the network jack and then plug it in to the computer.

  • Page 71: Replacing The Computer Cover

    Replacing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network jack. Turn off the computer and devices, and disconnect them from their electrical outlets.
  • Page 72 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...

  • Page 73: Appendix

    S E C T I O N 4 A p p e n d i x Specifications Standard Settings Contacting Dell Regulatory Information Warranty and Return Policy Information...

  • Page 74: Specifications

    Specifications Microprocessor ® ® Microprocessor type Intel Pentium III microprocessor L1 cache 32 KB (16-KB data cache; 16-KB instruction cache) L2 cache 256-KB Advanced Transfer Cache that resides in the processor core. The L2 cache runs at the processor internal clock speed. Math coprocessor internal to microprocessor System Information...
  • Page 75 Memory Architecture non-ECC PC133 SDRAM Memory connectors two; gold contacts Memory capacities 64, 128, and 256 MB (non-ECC) Minimum memory 64 MB (non-ECC) Maximum memory 512 MB (non-ECC) Frequency 133 MHz Clock cycle 7.5 ns (supports 4 clocks only) CAS latency SPD revision 1.2 A Buffering...
  • Page 76 Audio three miniature jacks for line in, line out, and microphone RJ45 connector that supports 10BASE-T and 100BASE-T Ethernet standards Keyboard 6-pin mini-DIN connector Mouse 6-pin mini-DIN connector MIDI/game 15-pin connector two USB-compliant connectors Internally accessible: Primary EIDE channel 40-pin connector on PCI local bus Secondary EIDE channel 40-pin connector on PCI local bus Floppy drive...
  • Page 77 Power light green Hard-drive access light green Network lights (optional) green and yellow Diagnostic code lights four bicolor (yellow and green) located on back panel Power DC power supply: Wattage 200 W Heat dissipation 778 BTU (fully loaded computer without monitor) Voltage (switch-selectable on back 90 to 135 V at 60 Hz;180 to 265 V at 50 Hz;...

  • Page 78: Standard Settings

    Maximum vibration: Operating 0.25 G at 3 to 200 Hz at 1/2 octave/min Storage 0.5 G at 3 to 200 Hz at 1/2 octave/min Maximum shock: Operating left side (for mini tower orientation) and bottom half-sine pulse with a change in velocity of 50.8 cm/sec (20 inches/sec) Storage 23-G faired-square wave with a velocity...

  • Page 79: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue Dell logo appears, press <Del> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.

  • Page 80: Clearing Forgotten Passwords

    • The left side lists configuration options and their settings for the hardware installed in your computer. You can change settings enclosed in brackets, but not those that are grayed out. Options identified by an arrowhead (>) provide access to submenus.
  • Page 81 If you have to repeatedly reset time and date information after turning on the computer, replace the battery. CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer.

  • Page 82: Contacting Dell

    Contacting Dell When you need to contact Dell, use the telephone numbers, codes, and HINT: Toll-free numbers are for use within the electronic addresses provided in the following tables. If you need assistance country for which they are in determining which codes to use, contact a local or an international listed.
  • Page 83 0800 16884 City Code: 2 Corporate Sales 02 481 91 00 02 481 92 99 Switchboard 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Brazil Customer Support, Technical Support 0800 90 3355 International Access Code: 0021 Sales 0800 90 3366 Country Code: 55 Website: http://www.dell.com/br...
  • Page 84 Country Code: 420 02 22 83 27 14 City Code: 2 TechFax 02 22 83 27 28 Switchboard 02 22 83 27 11 Website: http://support.euro.dell.com E-mail: czech_dell@dell.com Denmark (Horsholm) Technical Support 45170182 International Access Code: 00 Relational Customer Care 45170184...
  • Page 85 City Code: (1) (4) Switchboard 0825 004 700 Switchboard (Alternative) 04 99 75 40 00 Sales 0825 004 700 0825 004 701 Website: http://support.euro.dell.com E-mail: web_fr_tech@dell.com Corporate Technical Support 0825 004 719 Customer Care 0825 338 339 Switchboard 01 55 94 71 00...
  • Page 86 01 204 4003 Sales 01 286 0500 SalesFax 01 204 0144 0870 907 5590 Switchboard 01 286 0500 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Italy (Milan) Home and Small Business International Access Code: 00 Technical Support 02 577 826 90 Country Code: 39...
  • Page 87 Technical Support Outside of Japan (Dimension and Inspiron) 81-44-520-1435 City Code: 44 Technical Support (Dell Precision™, OptiPlex™ toll free: 0120-1984-33 and Latitude™) Technical Support Outside of Japan (Dell 81-44-556-3894 Precision, OptiPlex, and Latitude) 24-Hour Automated Order Service 044 556-3801 Customer Care 044 556-4240...
  • Page 88 Customer Care (Brussels, Belgium) 02 481 91 19 Fax (Brussels, Belgium) 02 481 92 99 Switchboard (Brussels, Belgium) 02 481 91 00 Website: http://support.euro.dell.com E-mail: tech_be@dell.com Macau Technical Support toll free: 0800 582 Country Code: 853 Customer Service (Penang, Malaysia)
  • Page 89 Corporate Sales 020 581 8818 Corporate Sales Fax 020 686 8003 020 686 8003 Switchboard 020 581 8818 Website: http://support.euro.dell.com E-mail: tech_nl@dell.com New Zealand Home and Small Business 0800 446 255 International Access Code: 00 Government and Business 0800 444 617...
  • Page 90 23162298 Switchboard 671 16800 Fax Technical Support (Upplands Vasby, Sweden) 46 0 85 590 05 594 Fax Switchboard 671 16865 Website: http://support.euro.dell.com E-mail: nor_support@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Poland (Warsaw) Technical Support 22 57 95 700 International Access Code: 011...
  • Page 91 Sales 011 709 7700 Country Code: 27 011 706 0495 City Code: 11 Switchboard 011 709 7700 Website: http://support.euro.dell.com E-mail: dell_za_support@dell.com Southeast Asian and Pacific Customer Technical Support, Customer Service, 604 633 4810 Countries and Sales (Penang, Malaysia) Spain (Madrid)
  • Page 92 Sales 08 590 05 185 Website: http://support.euro.dell.com E-mail: swe_support@dell.com E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Switzerland (Geneva) Technical Support (Home and Small Business) 0844 811 411 International Access Code: 00...
  • Page 93 0870 908 0500 Preferred Accounts (500-5000 employees) 01344 723196 Customer Care Central Government Customer Care 01344 723193 Local Government Customer Care 01344 723194 Home/Small Business Sales 0870 907 4000 Corporate/Public Sector Sales 01344 860456 Website: http://support.euro.dell.com E-mail: dell_direct_support@dell.com Appen dix...

  • Page 94: Returning Items For Warranty Repair Or Credit

    Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. Include a copy of the invoice and a letter describing the reason for the return.

  • Page 95: Regulatory Information

    You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery packages are not accepted. Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
  • Page 96 EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at http://www.dell.com/products/dellware/index.htm. Most Dell computer systems are classified for Class B environments. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency.

  • Page 97: Fcc Notices (U.s. Only)

    Once you have determined your system’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: •...

  • Page 98: Class B

    The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: MMS • Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Battery Disposal Your computer system uses a lithium-ion battery.

  • Page 99: Nom Information (Mexico Only)

    (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A.

  • Page 100: Información Para Nom (Únicamente Para México)

    Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Embarcar a: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.
  • Page 101 I n d e x contact numbers, 82 cover audio. See sound finding solutions, 18 removing, 42 floppy drive replacing, 71 fixing problems, 28 crashes, 32 battery disposal, 81 replacing, 80 hard drive Dellnet, 12 BIOS, 78 adding, 50 fixing problems, 30 display.
  • Page 102 messages Tell Me How help file start-up, 21 accessing, 20 RAM. See memory Windows, 31 troubleshooting, 18 regulatory notices, 97 modem turning off the computer, 16 resetting Dellnet account, 13 fixing problems, 26 ResourceCD, 34 monitor fixing problems, 22 returns, 100 motherboard.

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