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Limited Warranty Coverage During Year One
During the one-year period beginning on the invoice date, Dell will repair or
replace products covered under this limited warranty that are returned to
Dell's facility. To request limited warranty service, you must contact Dell's
Customer Technical Support within the limited warranty period. See
"Contacting Dell" on page 84 to find the appropriate contact information
for obtaining customer assistance. If limited warranty service is required,
Dell will issue a Return Material Authorization Number. You must ship the
products back to Dell in their original or equivalent packaging, prepay
shipping charges, and insure the shipment or accept the risk of loss or
damage during shipment. Dell will ship the repaired or replacement
products to you freight prepaid if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect.
NOTE:
Before you ship the product(s) to Dell, back up the data on the hard drive(s)
and any other storage device(s) in the product(s). Remove any removable media, such
as floppy disks, CDs, or PC Cards. Dell does not accept liability for lost data or
software.
Dell owns all parts removed from repaired products. Dell uses new and
reconditioned parts made by various manufacturers in performing limited
warranty repairs and building replacement products. If Dell repairs or
replaces a product, its limited warranty term is not extended.
Limited Warranty Coverage During Years Two, Three, and Four
During the second, third, and fourth years of this limited warranty, Dell will
provide, on an exchange basis and subject to Dell's Exchange Policy in effect
on the date of the exchange, replacement parts for the Dell hardware
product(s) covered under this limited warranty when a part requires
replacement. You must report each instance of hardware failure to Dell's
Customer Technical Support in advance to obtain Dell's concurrence that a
part should be replaced and to have Dell ship the replacement part. Dell will
ship parts (freight prepaid) if you use an address in the continental U.S.,
where applicable. Shipments to other locations will be made freight collect.
Dell will include a prepaid shipping container with each replacement part
for your use in returning the replaced part to Dell. Replacement parts are
new or reconditioned. Dell may provide replacement parts made by various
manufacturers when supplying parts to you. The limited warranty term for a
replacement part is the remainder of the limited warranty term.
Appendix
115
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