Alienware AW2725QF User Manual page 52

Common problems
The following table contains general information about common monitor problems that you might encounter and the possible
solutions:
Table 25. Common problems description.
Common Symptoms
No Video/Power LED off
No Video/Power LED on
Missing Pixels
Stuck-on Pixels
Brightness Problems
Safety-Related Issues
Intermittent Problems
HDR Problems
Missing Color
Troubleshooting
52
What You Experience
No picture
No picture or no brightness
LCD screen has spots
LCD screen has bright spots
Picture too dim or too bright
Visible signs of smoke or sparks
Monitor malfunctions on and off
Cannot set the GFX solution into
HDR mode after switching into
Desktop/Movie HDR/Game
HDR Presets
Picture missing color
Possible Solutions
• Ensure that the video cable connecting the monitor and the
computer is properly connected and secure.
• Verify that the power outlet is functioning properly using any other
electrical equipment.
• Ensure that the power button is pressed.
Ensure that the correct input source is selected in the
menu.
• Increase brightness and contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable connector.
• Run the built-in diagnostics.
Ensure that the correct input source is selected in the
menu.
• Turn off the monitor and turn it on again.
• A pixel that is permanently off is a natural defect that can occur in
LCD technology.
• For more information about Dell Monitor Quality and Pixel Policy,
see Dell Support site at:
https:/ /www.dell.com/pixelguidelines
• Turn off the monitor and turn it on again.
• A pixel that is permanently off is a natural defect that can occur in
LCD technology.
• For more information about Dell Monitor Quality and Pixel Policy,
see Dell Support site at:
https:/ /www.dell.com/pixelguidelines
• Reset the monitor to factory settings.
• Adjust brightness and contrast controls using the OSD.
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Reset the monitor to factory settings.
• Perform the monitor self-test feature (see Self-test) check to
determine if the intermittent problem is identified in the self-test
mode.
• Ensure that your computer or graphics solution meets the minimum
requirement for HDR playback and install the latest software
drivers for the graphics card.
• Ensure that the HDMI 2.1 cable that comes with the package is
used.
• If the above steps fail, choose the resolution 3840 x 2160 from the
Display Properties to force the proper HDR signaling.
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the monitor to the
computer is connected properly and is secure.
• Check for bent or broken pins in the video cable connector.
Input Source
Input Source