Alienware AW2724HF User Manual
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Alienware AW2724HF User Manual

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Alienware AW2724HF Monitor
User's Guide
Monitor Model: AW2724HF
Regulatory Model: AW2724HFb

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Summary of Contents for Alienware AW2724HF

  • Page 1 Alienware AW2724HF Monitor User’s Guide Monitor Model: AW2724HF Regulatory Model: AW2724HFb...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

  • Page 3: Table Of Contents

    Contents Safety instructions ......6 About your monitor ......7 Package contents .
  • Page 4 Setting up the monitor......31 Attaching the stand ........31 Connecting your monitor .
  • Page 5 Installing AWCC through Windows update... . .68 Installing AWCC from the Dell Support website..68 Settings..........69 Customization of AlienVision .

  • Page 6: Safety Instructions

    Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor. NOTE: Before using the monitor, read the safety information that is shipped with your monitor and printed on the product.

  • Page 7: About Your Monitor

    About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor.

  • Page 8: Product Features

    • Safety, Environmental, and Regulatory Information • Alienware Sticker Product features The Alienware AW2724HF monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • 68.47 cm (26.96 in.) viewable area (measured diagonally).
  • Page 9 • On-Screen Display (OSD) adjustments for ease of setup and screen optimization. • Supports Console Mode. • AW2724HF offers a couple of preset modes for user's own preference, including: - First-Person Shooter (FPS) - Multiplayer Online Battle Arena/Real-Time Strategy (MOBA/RTS)

  • Page 10: Identifying Parts And Controls

    Identifying parts and controls Front view Label Description Cable-management slot (on To organize the cables neatly. the front side of the stand) Power button (with LED To turn the monitor on or off. indicator) Solid white light indicates that the monitor is turned on and functioning normally.

  • Page 11: Back View

    Back view Back view with monitor stand Label Description VESA mounting holes Wall mount the monitor using VESA- (100 mm x 100 mm - behind compatible wall mount kit (100 mm x VESA Cover) 100 mm). Stand release button Releases the stand from the monitor. Regulatory label Lists the regulatory approvals.

  • Page 12: Rear And Bottom View

    Rear and bottom view Rear and bottom view without monitor stand Label Description Power connector Connect the power cable (shipped with your monitor). SuperSpeed USB Connect the USB cable (shipped with 5 Gbps (USB 3.2 Gen 1) your monitor) to this port and your Type-B upstream port computer to enable the USB ports on your monitor.
  • Page 13 Label Description Barcode, serial number, See this label if you need to contact Dell and Service Tag label for technical support. The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your monitor and access warranty information.

  • Page 14: Monitor Specifications

    Monitor specifications Description Value Screen type Active matrix - TFT LCD Panel technology Fast IPS Aspect ratio 16:9 Viewable image Diagonal: 684.66 mm (26.96 in.) Width (active area) 596.74 mm (23.49 in.) Height (active area) 335.66 mm (13.22 in.) Total area 200302.79 mm (310.47 in.
  • Page 15 0 mm to 110 mm Tilt -5° to 21° Swivel -20° to 20° Pivot -90° to 90° Security Security-lock slot (cable lock sold separately) Dell Display Manager Easy Arrange and other key features compatibility Alienware Command Center (AWCC) About your monitor | 15...

  • Page 16: Resolution Specifications

    Resolution specifications Description DisplayPort HDMI port Horizontal scan range 27 kHz to 404 kHz 27 kHz to 286 kHz (automatic) (automatic) Vertical scan range 48 Hz to 360 Hz 48 Hz to 255 Hz (automatic) (automatic) Maximum preset 1920 x 1080 at 360 Hz 1920 x 1080 at 255 Hz resolution Supported video modes...

  • Page 17: Displayport Preset Display Modes

    DisplayPort preset display modes Display mode Horizontal Vertical Pixel clock Sync frequency frequency (MHz) polarity (kHz) (Hz) (Horizontal/ Vertical) 640 x 480 31.47 59.94 25.18 640 x 480 37.50 31.50 720 x 400 31.47 70.08 28.32 800 x 600 37.88 60.32 800 x 600 46.88...

  • Page 18: Hdmi Preset Display Modes

    HDMI preset display modes Display mode Horizontal Vertical Pixel clock Sync frequency frequency (MHz) polarity (kHz) (Hz) (Horizontal/ Vertical) 640 x 480 31.47 59.94 25.18 640 x 480 37.50 31.50 720 x 400 31.47 70.08 28.32 800 x 600 37.88 60.32 800 x 600 46.88...

  • Page 19: Electrical Specifications

    Electrical specifications Description Value Video input signals HDMI/DP, 600 mV for each differential line, 100 Ω input impedance per differential pair AC input voltage/ 100 VAC to 240 VAC/50 Hz or 60 Hz + 3 Hz/1.5 A frequency/current (typical) Inrush current •...

  • Page 20: Physical Characteristics

    Physical characteristics Description Value Signal cable type • Digital: HDMI, 19 pins (cable not included) • Digital: DisplayPort, 20 pins • Digital: USB-C (24 pins) to DisplayPort (20 pins) • Universal Serial Bus: USB, 9 pins NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor.

  • Page 21: Environmental Characteristics

    Description Value Weight without stand assembly 4.18 kg (9.22 lb) (For wall mount or VESA mount considerations - no cables) Weight of stand assembly 1.99 kg (4.39 lb) 5.5 ± 1.5 gu Front frame gloss Environmental characteristics Description Value Compliant standards •...

  • Page 22: Pin Assignments

    Pin assignments DisplayPort connector Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR +3.3 V DP_PWR 22 | About your monitor...

  • Page 23: Hdmi Connector

    HDMI connector Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD TMDS DATA 0- TMDS CLOCK+ TMDS CLOCK SHIELD TMDS CLOCK-...

  • Page 24: Universal Serial Bus (Usb) Interface

    Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is SuperSpeed USB 5 Gbps (USB 3.2 Gen 1) compatible. Transfer speed Data rate Power consumption* Super-Speed 5 Gbps 4.50 W (maximum each port) High speed 480 Mbps...
  • Page 25 USB 3.2 Gen 1 (5 Gbps) downstream connector Pin number Signal name VBUS StdA_SSRX- StdA_SSRX+ GND_DRAIN StdA_SSTX- StdA_SSTX+ Shell Shield USB ports Port Location 1 x upstream Rear 2 x downstream Rear 2 x downstream Bottom Power charging port - the port with icon;...

  • Page 26: Plug-And-Play Capability

    Plug-and-Play capability You can connect the monitor to any Plug-and-Play compatible computer. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic;...
  • Page 27 • Adjust the tilt of the monitor, its contrast, and brightness settings. • Adjust the ambient lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen. •...

  • Page 28: Handling And Moving Your Display

    Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. • Disconnect all cables from the monitor. •...

  • Page 29: Maintenance Guidelines

    • When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury. Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the...
  • Page 30 NOTE: Monitor damage due to improper cleaning methods and the use of benzene, thinner, ammonia, abrasive cleaners, alcohol, compressed air, detergent of any kind will lead to a Customer Induced Damage (CID). CID is not covered under the standard Dell warranty. •...

  • Page 31: Setting Up The Monitor

    Setting up the monitor Attaching the stand NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
  • Page 32 5. Open the protective cover on the monitor to access the VESA slot on the display back-cover. 6. Carefully insert the tabs on the stand riser into the slots on the display back- cover and press down the stand assembly to snap it into place. 7.

  • Page 33: Connecting Your Monitor

    8. Lift the protective cover from the monitor. Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dell- supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used.

  • Page 34: Connecting The Displayport (Dp To Dp) And Usb Cables

    Connecting the DisplayPort (DP to DP) and USB cables Connecting the DisplayPort (USB-C to DP) and USB cables NOTE: Connect the USB-C end of the cable to the computer. Connecting the HDMI and USB cables (optional) 34 | Setting up the monitor...

  • Page 35: Organizing Your Cables

    5. Connect the power cables of your computer and monitor into a wall outlet. 6. Turn on the monitor and the computer. If your monitor displays an image, installation is complete. If it does not display an image, see Common problems.

  • Page 36: Securing Your Monitor Using Kensington Lock

    Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (sold separately), see the documentation that is shipped with the lock.

  • Page 37: Removing The Monitor Stand

    Removing the monitor stand CAUTION: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. NOTE: The following steps are specifically for removing the stand that is shipped with your monitor.

  • Page 38: Vesa Wall Mounting (Optional)

    VESA wall mounting (optional) NOTE: Use M4 x 10 mm screws to connect the monitor to the wall- mounting kit. Refer to the instructions that come with the VESA-compatible wall-mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2.

  • Page 39: Operating The Monitor

    Operating the monitor Turn on the monitor Press the power button to turn on the monitor. Using the joystick Use the joystick at the bottom of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick or move it back/left/right to launch the Menu Launcher. 2.

  • Page 40: Using The On-Screen Display (Osd) Menu

    Joystick Description • For 4-way (left, right, forward, and back) directional navigation. • Toggles through the menu items. • Increases or decreases the parameters of selected menu item. Selects and enters the submenu. Returns to the upper-level menu or exits from the current menu. By default, when the OSD menu is off, moving the joystick towards you will toggle through the preset options of AlienVision Toggle List and Off.
  • Page 41 Label Icon Description When you move the joystick to the left or right to toggle through the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings by moving the joystick, press the joystick to save the changes before exiting.

  • Page 42: Accessing The Menu System

    Accessing the menu system After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. NOTE: To exit the current menu item and return to the previous menu, move the joystick to the left. Icon Menu and Description...
  • Page 43 Icon Menu and Description submenu Preset Modes • MOBA/RTS: Loads color settings ideal for Multiplayer Online Battle Arena (MOBA) and Real- Time Strategy (RTS) games. • RPG: Loads color settings ideal for Role-Playing Games (RPG). • SPORTS: Loads color settings ideal for sports games. •...
  • Page 44 Icon Menu and Description submenu Game Enhance The feature offers three functions to enhance your gameplay experience. Mode • Off: To disable the functions under Game Enhance Mode. • Timer: To disable or enable the timer at the upper left corner of the display.
  • Page 45 Icon Menu and Description submenu Dark Stabilizer The feature improves the visibility in the dark gaming scenarios. The higher the value (between 0 to 3), the better visibility in dark area of the display image. NOTE: The feature is disabled when Smart HDR is activated and HDR content is displayed.
  • Page 46 Icon Menu and Description submenu AlienVision AlienVision provides a few display modes for gaming scenarios. You can go though the options to see the preview. The default setting is Off. • Night: Identifies the objects clearly in dark game scenes. •...
  • Page 47 Icon Menu and Description submenu Saturation This feature can adjust the color saturation of the video image. Use the joystick to adjust the saturation level from 0 to 100. Higher levels increase the colorful appearance of the video image; while lower levels increase the monochrome appearance of the video image.
  • Page 48 Icon Menu and Description submenu Brightness/ Use this menu to activate Brightness/Contrast Contrast adjustment. Brightness Brightness adjusts the luminance of the backlight. Move the joystick to adjust the brightness level (minimum 0/maximum 100). NOTE: Manual adjustment of Brightness is disabled when Smart HDR is activated and HDR content is displayed.
  • Page 49 Icon Menu and Description submenu Input Source Use this menu to select between the different video signals that may be connected to your monitor. DP 1 Select the DP 1 or DP 2 input when you are using the DisplayPort (DP) connector. Press the joystick to DP 2 confirm the selection.
  • Page 50 Icon Menu and Description submenu Display Use the Display menu to adjust the images. Aspect Ratio Adjusts the image ratio to 16:9, Auto Resize, or 4:3. Input Color Allows you to set the video input mode to: Format • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output.
  • Page 51 Icon Menu and Description submenu Smart HDR The Smart HDR (High Dynamic Range) feature enhances the display output by optimally adjusting contrast and the ranges of color and luminosity to resemble true-to-life visuals. The default setting is Off. You may set the Smart HDR mode to: •...
  • Page 52 Icon Menu and Description submenu Reset Display Resets all settings under the Display menu to the factory defaults. Menu Use this menu to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on.
  • Page 53 Icon Menu and Description submenu Personalize Shortcut Key 1 Allows you to choose a feature from the provided list and set it as a shortcut key. The list includes Preset Shortcut Key 2 Modes, Game Enhance Mode, Dark Stabilizer, Shortcut Key 3 AlienVision, Brightness/Contrast, Input Source, Shortcut Key 4 Aspect Ratio, and Smart HDR.
  • Page 54 Icon Menu and Description submenu AlienVision ▲ You can define the joystick movements for AlienVision preset modes; therefore, when you move the joystick at any specified direction, a particular AlienVision mode AlienVision ▼ will be activated. If you select Toggle Preset, you can toggle through the modes specified in AlienVision AlienVision ◀...
  • Page 55 Icon Menu and Description submenu Others Display Info Displays the monitor's current settings. DDC/CI DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance, etc.) to be adjustable through the software on your computer. You can disable this feature by selecting Off.
  • Page 56 Icon Menu and Description submenu Helps reduce minor cases of image retention. Conditioning Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On. Firmware Displays the firmware version of your monitor. Service Tag Displays the Service Tag of your monitor.

  • Page 57: Console Mode (Hdmi Only)

    Console mode (HDMI only) Console Mode is specifically designed with the excellent picture quality at a fast response time and a high frame rate of 255 Hz to give the best console game experience. Supported timing Display mode Horizontal Vertical Pixel clock Sync frequency...

  • Page 58: Osd Warning Message

    OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the horizontal and vertical frequency ranges addressable by this monitor.
  • Page 59 When you set Preset Modes to FPS, MOBA/RTS, or SPORTS for the first time, the following message appears: NOTE: If you select No, the Brightness level would be changed to 75% for these Preset Modes. When you change the default setting of power saving features for the first time, such as Smart HDR or USB, the following message appears: NOTE: If you select Yes for either of the features mentioned above, the message will not appear the next time you change the settings of these...
  • Page 60 The OSD functions only in the normal operation mode. If you press the joystick during the Standby mode, the following message will appear depending on the selected input: NOTE: The message may be slightly different according to the connected input signal. Activate the computer and wake up the monitor to gain access to the OSD.

  • Page 61: Locking The Control Buttons

    Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button. 1. Move and hold the joystick forward/back/left/right for about 4 seconds until a pop-up menu appears 2. Move the joystick to select one of the following options: •...

  • Page 62: Setting The Maximum Resolution

    1. For Windows 8.1, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen resolution. 3. If you have more than one monitor connected, ensure that you select AW2724HF. 4. Click the Screen Resolution dropdown list and select 1920 x 1080. 5. Click OK.

  • Page 63: Requirements To View Or Playback Hdr Content

    Requirements to view or playback HDR content (1) Through Ultra BluRay DVD or Game consoles Ensure the DVD player or Game console is HDR capable, such as Panasonic DMP-UB900 or PS5. (2) Through a PC Ensure the graphics card used is HDR capable, i.e., it has a HDMI 2.1 (TMDS)(with HDR option) compliant port and HDR graphics driver is installed.

  • Page 64: Using The Tilt, Swivel, Pivot And Height Adjustment

    Using the tilt, swivel, pivot and height adjustment NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.

  • Page 65: Pivot Adjustment

    Pivot adjustment Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor. Rotate clockwise Operating the monitor | 65...

  • Page 66: Rotate Counterclockwise

    Rotate counterclockwise NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go www.dell.com/support and see the Download section for Video Drivers for latest driver updates.

  • Page 67: Adjusting The Rotation Display Settings Of Your System

    Adjusting the rotation display settings of your system After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display.

  • Page 68: Using Alienfx Function

    Using AlienFX function You can customize advanced features for your monitor through AlienFX in Alienware Command Center (AWCC). NOTE: If you have an Alienware Gaming desktop or laptop, you can directly access AWCC. NOTE: For more information, see Alienware Command Center Online Help.

  • Page 69: Settings

    Settings The SETTINGS panel provides the following functions: • To customize vision mode designs, see Customization of AlienVision • To adjust advanced gaming features, see Game configuration • To adjust brightness and contrast of the display, see Display configuration. Customization of AlienVision 1.

  • Page 70: Game Configuration

    Feature Description Crosshair Select the type of crosshair that matches the game play from settings the Crosshair Type dropdown list and pick a preferred color from the CROSSHAIR COLOR MASK options. For Night, Clear, and Chroma modes, toggle the CROSSHAIR switch to turn on or off the feature. Toggle list In the TOGGLE LIST section, you can select at least one or more vision modes to set up the AlienVision toggle list.

  • Page 71: Troubleshooting

    Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1.

  • Page 72: Common Problems

    Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common What you Possible solutions symptoms experience No video/power No picture • Ensure that the video cable LED off connecting the monitor and the computer is properly connected and secure.
  • Page 73 Common What you Possible solutions symptoms experience Shaky/jittery Wavy picture or fine • Reset the monitor to factory settings. video movement For more information, see Factory Reset. • Check environmental factors. • Relocate the monitor and test in another room. Missing pixels LCD screen has •...
  • Page 74 Common What you Possible solutions symptoms experience Horizontal/ Screen has one or • Reset the monitor to factory settings. vertical lines more lines For more information, see Factory Reset. • Perform monitor self-test feature check and determine if these lines also appear in self-test mode.
  • Page 75 Common What you Possible solutions symptoms experience Missing color Picture missing color • Perform monitor self-test feature check. • Ensure that the video cable connecting the monitor to the computer is connected properly and is secure. • Check for bent or broken pins in the video cable connector.
  • Page 76 Common What you Possible solutions symptoms experience No input signal No picture, the LED • Check the signal source. Ensure that when user light is white the computer is not in the power controls are saving mode by moving the mouse pressed or pressing any key on the keyboard.
  • Page 77 Common What you Possible solutions symptoms experience Screen flickering There are some • Use the native resolution of your noticeable flickering monitor (1920 x 1080 at 60 Hz) or in the displayed higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).

  • Page 78: Universal Serial Bus (Usb) Specific Problems

    Universal Serial Bus (USB) specific problems Specific What you Possible solutions symptoms experience USB interface is USB peripherals • Check that your monitor is turned on. not working are not working • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector).
  • Page 79 Specific What you Possible solutions symptoms experience Wireless USB When plugged to Unplug the Wireless USB Mouse receiver mouse does not one of the USB and re-plug it to one of the Quick Access work properly ports on the rear USB ports at the bottom of the monitor.

  • Page 80: Regulatory Information

    For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance. EU product database for energy label and product information sheet AW2724HF: https://eprel.ec.europa.eu/qr/1470973 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

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