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Alienware AW2725Q User Manual
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Alienware AW2725Q User Manual

Alienware AW2725Q User Manual

27 4k qd-oled gaming monitor
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Alienware 27 4K QD-OLED Gaming Monitor
AW2725Q
User's Guide
Model: AW2725Q
Regulatory Model: AW2725Qb
January 2025
Rev. A00

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Summary of Contents for Alienware AW2725Q

  • Page 1 Alienware 27 4K QD-OLED Gaming Monitor AW2725Q User’s Guide Model: AW2725Q Regulatory Model: AW2725Qb January 2025 Rev. A00...
  • Page 2 Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
  • Page 3 Contents Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 About your monitor .
  • Page 4 OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Locking the control buttons .
  • Page 5 Safety instructions Use the following safety guidelines to protect your monitor from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your monitor.
  • Page 6 About your monitor Package contents The following table provides the list of components that are shipped with your monitor. If any component is missing, contact Dell. For more information, see Contacting Dell. NOTE: Some components may be optional and may not ship with your monitor. Some features may not be available in certain countries.
  • Page 7 Safety, Environmental, and Regulatory Information • Alienware Sticker Product features The Alienware AW2725Q is a Quantum Dot-Organic Light Emitting Diode (QD-OLED) display that uses Oxide Thin-Film Transistor (TFT), as active element. The monitor features include: • 677.4 mm (26.7 in.) viewable area (measured diagonally).
  • Page 8 Operating system compatibility • Windows 10 and later* * The operating system compatibility on Dell and Alienware branded monitors may vary based on factors such as: • Specific release date(s) when operating system versions, patches, or updates are available. Specific release date(s) when Dell and Alienware branded monitor firmware, software application, or driver updates are available •...
  • Page 9 Back view Figure 2. Back view of the monitor Table 3. Components and descriptions. Label Description Regulatory label Lists the regulatory approvals. VESA mounting holes (4) (100 mm Wall-mount the monitor using VESA-compatible wall mount kit. x 100 mm) - behind attached VESA cover Stand release button Releases the stand from the monitor.
  • Page 10 Secure your monitor with a security lock (purchased separately) to prevent unauthorized movement of your monitor. (based on Kensington Security Slot) My Alienware QR code, serial See this label if you need to contact Dell for technical support. The number, and Service Tag label...
  • Page 11 Label Description Connect to charge your USB device. NOTE: To use this port, you must connect the USB cable (shipped USB 5Gbps Type-A downstream with your monitor) to the USB upstream port on the monitor and to port with 10 W charging your computer.
  • Page 12 Monitor specifications Table 5. Monitor specifications. Description Value Screen type Color Active Matrix Panel technology Quantum Dots-Organic Light-Emitting Diode (QD-OLED) Technology Aspect ratio 16:9 Viewable image dimensions Diagonal 677.4 mm (26.7 in.) Active area Horizontal 589.97 mm (23.23 in.) Vertical 332.93 mm (13.11 in.) Area 196418.71 mm...
  • Page 13 -5° to 21° Swivel -20° to 20° Pivot -90° to 90° Cable management Dell Display and Peripheral Manager compatibility Alienware Command Center (AWCC) Security Security-lock slot (for Kensington locks, purchased separately) Resolution specifications Table 6. Resolution specifications. Description DisplayPort HDMI port...
  • Page 14 Preset display modes Table 8. HDMI preset display modes. Display mode Horizontal frequency Vertical frequency Pixel clock (MHz) Sync polarity (kHz) (Hz) (Horizontal/Vertical) 640 x 480 31.47 59.94 25.18 640 x 480 37.50 31.50 720 x 400 31.47 70.08 28.32 800 x 600 37.88 60.32...
  • Page 15 NOTE: This monitor supports NVIDIA G-SYNC Compatible. For more information about the graphic cards that can support NVIDIA G-SYNC Compatible feature, see NVIDIA GeForce Home Page. NOTE: This monitor supports AMD FreeSync Premium Pro, HDMI 2.1 Variable Refresh Rate (VRR) and VESA AdaptiveSync Display.
  • Page 16 Electrical specifications Table 11. Electrical specifications. Description Value Video input signals HDMI/DP, 600 mV for each differential line, 100 Ω input impedance per differential pair Input voltage/frequency/current 100 VAC to 240 VAC/50 Hz or 60 Hz ± 3 Hz/2.2 A (typical) Inrush current 120 V: 30 A (maximum) at 0°C (cold start) •...
  • Page 17 Physical characteristics Table 12. Physical characteristics. Description Value Signal cable type • HDMI FRL DisplayPort • • NOTE: Dell monitors are designed to work optimally with the video cables that are shipped with your monitor. As Dell does not have control over different cable suppliers in the market, the type of material, connector, and process used to manufacture these cables, Dell does not guarantee video performance of cables that are not shipped with your Dell monitor.
  • Page 18 Environmental characteristics Table 13. Environmental characteristics. Description Value Compliant standards • RoHS-compliant BFR/PVC reduced monitor (The circuit boards are made from BFR/PVC-free • laminates.) Arsenic-free glass and mercury-free for the panel only • Temperature Operating 0°C to 40°C (32°F to 104°F) Non-operating •...
  • Page 19 Pin assignments DisplayPort Figure 4. 20-pin DisplayPort Table 14. Pin assignments - DisplayPort. Pin number 20-pin side of the connected signal cable ML3 (n) ML3 (p) ML2 (n) ML2 (p) ML1 (n) ML1 (p) ML0 (n) ML0 (p) AUX (p) AUX (n) Hot Plug Detect Re-PWR...
  • Page 20 HDMI (eARC/ARC) port Figure 5. 19-pin HDMI (eARC/ARC) port Table 15. Pin assignments - HDMI (eARC/ARC) port. Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD...
  • Page 21 HDMI port Figure 6. 19-pin HDMI port Table 16. Pin assignments - HDMI port. Pin number 19-pin side of the connected signal cable TMDS DATA 2+ TMDS DATA 2 SHIELD TMDS DATA 2- TMDS DATA 1+ TMDS DATA 1 SHIELD TMDS DATA 1- TMDS DATA 0+ TMDS DATA 0 SHIELD...
  • Page 22 Universal Serial Bus (USB) interface This section provides information about the USB ports that are available on the monitor. NOTE: This monitor is USB 5Gbps compatible. USB 5Gbps functionality requires a USB 5Gbps-capable computer. Your monitor has the following USB ports: Table 17.
  • Page 23 USB Type-A downstream port Figure 8. USB 5Gbps Type-A downstream port Table 21. Pin assignments - USB Type-A downstream port. Pin number Signal name VBUS StdA_SSRX- StdA_SSRX+ GND_DRAIN StdA_SSTX- StdA_SSTX+ Shell Shield USB-C downstream connector Figure 9. USB-C 5Gbps downstream port Table 22.
  • Page 24 Plug-and-Play You can connect the monitor to any Plug-and-Play compatible computer. The monitor automatically provides the computer with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the computer can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings as required. For more information about changing the monitor settings, see Operating the monitor.
  • Page 25 Ergonomics CAUTION: Improper or prolonged usage of keyboard may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following guidelines when setting up and using your computer workstation: Position your computer so that the monitor and keyboard are directly in front of you as you work.
  • Page 26 Handling and moving your display To ensure that the monitor is handled safely when lifting or moving it, follow these guidelines: • Before moving or lifting the monitor, turn off your computer and the monitor. Disconnect all cables from the monitor. •...
  • Page 27 • When transporting the monitor, avoid any sudden shock or vibration to it. • When lifting or moving the monitor, do not turn the monitor upside down while holding the stand base or stand riser. This may result in accidental damage to the monitor or cause personal injury. Figure 13.
  • Page 28 Table 23. Screen cleaners. Cleaner Do use • Filtered or distilled water Neutral or alkali detergent (for example, dish soap) with water • • LCD/LED screen cleaner (without Acetone) Don’t use Toluene/Acetone/Solvent • • Common glass cleaner Household cleaning products •...
  • Page 29 Setting up the monitor Connecting the stand CAUTION: The following steps are important to protect your screen. Follow the instructions to complete the installation. NOTE: The stand assembly is not pre-installed when the monitor is shipped from the factory. NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
  • Page 30 5. Open the protective cover on the monitor to access the VESA slot on the display back-cover. NOTE: Before attaching the stand assembly to the display, ensure that the front plate flap is fully opened to allow space for assembly. Figure 17.
  • Page 31 8. Lift the protective cover from the monitor. Figure 20. Removing the protective cover Setting up the monitor...
  • Page 32 Using the tilt, swivel, pivot and height adjustment NOTE: The following instructions are applicable only for the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that are included with the stand. Tilt and swivel adjustment With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.
  • Page 33 Pivot adjustment Before you rotate the display, ensure it is completely extended vertically and completely tilted up to avoid hitting the bottom edge of the monitor. Figure 23. Pivot adjustment Rotate clockwise Figure 24. Rotating the display 90 degrees (clockwise) Setting up the monitor...
  • Page 34 Rotate counterclockwise Figure 25. Rotating the display 90 degrees (counterclockwise) NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to Dell Support Site and see the Download section for Video Drivers for latest driver updates.
  • Page 35 Organizing your cables After attaching all required cables to your monitor and computer (see Connecting your monitor for cable attachment), route the cables through the cable-management slot on the stand. If a cable does not reach your computer when routing it through the slot, then connect the cable directly to the computer instead. Figure 26.
  • Page 36 Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with the Dell-supplied cables inside the box. Dell does not guarantee the video quality and performance if non-Dell cables are used. NOTE: Route the cables through the cable-management slot before connecting them.
  • Page 37 Securing your monitor using Kensington lock (optional) The security-lock slot is located at the bottom of the monitor (see Security-lock slot). Secure your monitor to a table using the Kensington security lock. For more information on using the Kensington lock (purchased separately), see the documentation that is shipped with the lock. NOTE: The image is for the purpose of illustration only.
  • Page 38 Removing the monitor stand CAUTION: To prevent scratches on the screen when removing the stand, ensure that the monitor is placed on a soft surface and handle it carefully. CAUTION: The following steps are specifically for removing the stand that is shipped with your monitor. If you are removing a stand that you purchased from any other source, follow the setup instructions that are included with the stand.
  • Page 39 VESA wall mounting (optional) Figure 32. VESA wall mounting NOTE: Use M4 x 10 mm screws to connect the monitor to the wall-mounting kit. Refer to the instructions that come with the VESA-compatible wall-mounting kit. Place the monitor panel on a soft cloth or cushion on a stable flat surface. 2.
  • Page 40 Operating the monitor Power on the monitor Press the power button to turn on the monitor. Figure 33. Power on the monitor Using the joystick control Use the joystick control at the bottom of the monitor to make On-Screen Display (OSD) adjustments. Figure 34.
  • Page 41 Joystick Description Returns to the upper-level menu or exits from the current menu. You can assign the four directional movements as Direct Key 1/2/3/4 to access a specific OSD function. For more information, see DIRECT KEY GUIDE. Figure 35. Joystick and Direct Keys Operating the monitor...
  • Page 42 Accessing the Menu Launcher When you press the joystick button, the Menu Launcher appears at the bottom center of the screen, allowing you to access the OSD menu and shortcut functions. To select a function, move the joystick button. Figure 36. Menu Launcher The following table describes the Menu Launcher functions: Table 25.
  • Page 43 When the Menu Launcher is on, the OSD Status Bar appears at the top in the center of the screen, displaying the current settings of some OSD functions. Figure 37. OSD Status Bar Normally, PANEL HEALTH displays a green dot. When a yellow dot is displayed, PIXEL REFRESH is suggested to be performed. For more information, see OLED PANEL MAINTENANCE.
  • Page 44 Icon Menu and submenu Description PRESET MODES Allows you to choose a preset color mode or create your own color modes. Figure 40. PRESET MODES menu STANDARD: Loads the default color settings of the monitor. This is the default preset •...
  • Page 45 Icon Menu and submenu Description GAME ENHANCE This feature offers three functions to enhance your gameplay experience. MODE Figure 41. GAME ENHANCE MODE menu OFF: Disables the functions under GAME ENHANCE MODE. • • TIMER: To disable or enable the timer at the upper left corner of the display. The timer shows the time remaining since the game starts.
  • Page 46 COLOR: Allows you to select a preferred crosshair color. If you select DYNAMIC, the • crosshair color will change dynamically based on the background color. NOTE: More ALIENVISION options are available on using Alienware Command Center (AWCC). Operating the monitor...
  • Page 47 Icon Menu and submenu Description This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh-tone color. Use the joystick button to adjust the hue level from 0 to 100. Higher levels increase the green shade of the video image, while lower levels increase the purple shade of the video image.
  • Page 48 Icon Menu and submenu Description BRIGHTNESS/ Use this menu to activate BRIGHTNESS/CONTRAST adjustment. CONTRAST Figure 44. BRIGHTNESS/CONTRAST menu NOTE: Manual adjustment of BRIGHTNESS or CONTRAST is disabled when DOLBY VISION or SMART HDR is activated and HDR content is displayed. BRIGHTNESS The BRIGHTNESS feature adjusts the luminance of the display.
  • Page 49 Icon Menu and submenu Description INPUT SOURCE Use the INPUT SOURCE menu to select between the different video signals that may be connected to your monitor. Figure 45. INPUT SOURCE menu Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick button to confirm the selection.
  • Page 50 Menu and submenu Description ALIENFX LIGHTING Adjusts the LED light settings for the Alienware logo and Power button. Figure 46. ALIENFX LIGHTING menu Select a zone from the submenu before making any adjustments. The following illustrations show the lighting zones.
  • Page 51 Icon Menu and submenu Description ZONE 1: LOGO To specify a LED lighting color for the selected zone, select ON and then move the joystick button to highlight CUSTOM COLOR. Then press the joystick button to enter the submenu. ZONE 2: POWER Figure 49.
  • Page 52 Icon Menu and submenu Description The following table shows the color number and RGB codes used for the LED colors. Table 27. RGB codes used for the LED colors. To turn off the light for ZONE 1: LOGO, select OFF. For ZONE 2: POWER, you may specify to turn off the light when the monitor is in either on or standby mode, or both.
  • Page 53 Icon Menu and submenu Description DISPLAY Use the DISPLAY menu to adjust the images. Figure 51. DISPLAY menu ASPECT RATIO Adjusts the image ratio to 16:9, AUTO RESIZE, or 4:3. NOTE: This feature is disabled when PIP/PBP is activated. INPUT COLOR Allows you to set the video input mode to: FORMAT •...
  • Page 54 Do not power cycle the monitor. NOTE: When the monitor is processing HDR content, PRESET MODES, DARK STABILIZER, BRIGHTNESS, and CONTRAST are disabled. NOTE: AW2725Q does not support HLG. DOLBY VISION DOLBY VISION allows you to set the Dolby Vision HDR mode. By default, DOLBY VISION is set to OFF.
  • Page 55 Icon Menu and submenu Description PIP/PBP This feature brings up a window displaying images from another input source. Figure 54. PIP/PBP menu Table 28. PIP/PBP signal configuration Sub-Window Main Window HDMI 1 HDMI 2 — √ √ HDMI 1 √ —...
  • Page 56 Icon Menu and submenu Description PIP/PBP MODE Allows you to choose a PBP or PIP mode from the preset list, which offers different sizes and positions for the sub-window. The options are displayed in graphic format, providing a quick overview of the various layout settings. Press the joystick button to confirm the selection.
  • Page 57 Icon Menu and submenu Description MENU Use this menu to adjust the settings of the OSD, such as the languages of the OSD, the amount of time the menu remains on screen and so on. Figure 57. MENU menu LANGUAGE Sets the OSD display to one of the eight languages: •...
  • Page 58 Icon Menu and submenu Description PERSONALIZE Figure 58. PERSONALIZE menu SHORTCUT KEY Select and follow the on-screen instructions to customize the Shortcut Keys in the Menu GUIDE Launcher. SHORTCUT KEY 1 Allows you to choose a feature from the provided list and set it as a shortcut key. Press the joystick button to confirm the selection.
  • Page 59 Icon Menu and submenu Description USB CHARGING Allows you to enable or disable USB function during monitor standby mode. Figure 59. USB CHARGING menu FAST WAKEUP Speeds up recovery time from standby mode. RESET Resets all settings under the PERSONALIZE menu to the factory defaults. PERSONALIZATION Operating the monitor...
  • Page 60 Icon Menu and submenu Description OTHERS Figure 60. OTHERS menu DDC/CI DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor parameters (brightness, color balance, etc.) through the software on your computer. You can disable this feature by selecting OFF. Enable this feature for the best user experience and optimum performance of your monitor.
  • Page 61 Icon Menu and submenu Description OLED PANEL To reduce temporary image retention on the screen, you can manually activate MAINTENANCE PIXEL REFRESH after using the monitor for a couple of hours. Alternatively, this feature is activated automatically when you have used the monitor for 4 hours. The process takes approximately 6 to 8 minutes to complete.
  • Page 62 DISPLAY INFO Displays the current settings, firmware version, and Service Tag of your monitor. menu Figure 64. DISPLAY INFO ALIENWARE To access the general monitor support materials for your monitor, use your smartphone to MONITOR SUPPORT scan the QR code.
  • Page 63 OSD warning message You will see the following message when the monitor does not support a particular resolution mode: Figure 65. Warning message if a particular resolution mode is not supported This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications the horizontal and vertical frequency ranges addressable by this monitor.
  • Page 64 You will see the following message when you set SMART HDR to OFF and later select any predetermined option (without the symbol) that increases power consumption: Figure 69. Warning message for changing the default setting NOTE: Once you select Yes, the message will not appear even if you choose any other predetermined option (without the symbol).
  • Page 65 You will see the following message if DP, HDMI 1, or HDMI 2 input is selected and the corresponding cable is not connected: Figure 73. Signal cable disconnected warning message NOTE: The message may vary slightly depending on the selected input signal. Activate the computer and wake up the monitor to gain access to the OSD.
  • Page 66 You will see the following message when FACTORY RESET is selected: Figure 76. FACTORY RESET warning message You will see the following message every 30 minutes when the built-in thermal sensor detects an abnormality: Figure 77. Abnormal thermal behavior warning message For more information, see Troubleshooting.
  • Page 67 Locking the control buttons You can lock the monitor control buttons to prevent access to the OSD menu and/or power button. Move and hold the joystick button up/down/left/right for about 4 seconds until a pop-up menu appears. Figure 78. Lock menu 2.
  • Page 68 In Windows 10 and Windows 11: Right-click on the desktop and click Display settings. 2. If you have more than one monitor connected, ensure to select AW2725Q. Click the Display Resolution dropdown list and select 3840 x 2160. 4. Click Keep changes.
  • Page 69 • Ensure your Internet connection is active. • If you want to adjust the lighting effects, make sure to connect the Alienware monitor and the computer with the supplied USB Type-A to Type-B 5Gbps cable. Installing AWCC through Windows update When the monitor is first connected to a system where the AWCC application is not installed, the application will be downloaded and installed on the system automatically.
  • Page 70 Adjusting the lighting effects Launch the AWCC application from the Start menu. 2. In the window of Dashboard view, click the monitor image of AW2725Q to access the device view. Select the LIGHTING panel. 4. Specify the lighting zone(s) in the preview window.
  • Page 71 Adjusting the gaming features Launch the AWCC application from the Start menu. 2. In the window of Dashboard view, click the monitor image of AW2725Q to access the device view. Select the GAME panel to customize the following features: General configuration •...
  • Page 72 Customization of vision modes Click the Vision 1, Vision 2, or Vision 3 button to enhance your gameplay experience by customizing your vision modes. Figure 82. AlienFX: Vision Table 30. Features of vision modes. Feature Description Vision Mode Toggle the Vision Mode switch to turn this feature on or off. •...
  • Page 73 Setting Launch the AWCC application from the Start menu. 2. In the window of Dashboard view, click the monitor image of AW2725Q to access the device view. Select the SETTING panel to access the following features: Display configuration • •...
  • Page 74 Input configuration Click the Input button to configure the PIP/PBP settings. You can select an input source from the Current Input Source dropdown list. When you toggle the PIP/PBP switch to On, the options of preset PBP or PIP modes appear below the preview window, allowing you to select your preferred mode.
  • Page 75 Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: Turn off both your computer and the monitor.
  • Page 76 Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor or with your computer and graphics card. Figure 85. Built-in diagnostics menu Screen test To run the test: Move or press the joystick button to launch the Menu Launcher.
  • Page 77 Common problems The following table contains general information about common monitor problems that you might encounter and the possible solutions: Table 33. Description of common problems. Common symptoms What you experience Possible solutions No video/Power LED off No picture Ensure that the video cable connecting the monitor and the •...
  • Page 78 Common symptoms What you experience Possible solutions Synchronization problems Screen is scrambled or Reset the monitor to factory settings. For more information, see • appears torn FACTORY RESET. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. •...
  • Page 79 Common symptoms What you experience Possible solutions Screen flickering There is some noticeable Use the native resolution of your monitor (3840 x 2160 at 60 Hz) • flickering in the displayed or higher refresh rate. pictures • If the variable refresh rate (VRR) of your device is turned on, turn off variable refresh rate (VRR).
  • Page 80 Product specific problems Table 34. Description of product specific problems. Specific symptoms What you experience Possible solutions Abnormal thermal behavior An error message appears Ensure that the monitor vents are not blocked. • on the screen • Use the compressed air to clear the dust particles or dirt from the vents.
  • Page 81 FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at Dell Regulatory Compliance Home Page. EU product database for energy label and product information sheet AW2725Q: https://eprel.ec.europa.eu/qr/2219070 Regulatory information...
  • Page 82 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see Contact Support at Dell Support Site. NOTE: Availability varies by country, region, or product, and some services may not be available in your country. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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