OWC Mercury Elite Pro Dual 3-Port Hub Support Manual page 13

• If the OWC Mercury Elite Pro Dual 3-Port Hub is set up as a RAID 1, a drive that has
failed can be replaced to rebuild the array. The data will remain accessible via the
functioning drive until the array is rebuilt with a new drive.
• Drives being used as a RAID 0, Independent, or Span don't have a rebuild option as
the data is loss. If the enclosure was purchased with drives and it is still under
warranty, contact OWC technical support for assistance (see Section 4.4 "Contacting
Support"). If the unit is outside its warranty or was purchased without drives, follow
the assembly instructions to access and replace the failed drive.
NOTE
: A failed drive must be replaced with an identical drive (model, capacity, firmware)
NOTE
: The OWC Mercury Elite Pro Dual 3-Port Hub needs an active data signal to remain
powered on. If it is disconnected from the computer, or if the computer goes to sleep
or turns off, the device will power off. To minimize the rebuild time, it is recommended
to keep the device connected to the computer (with the computer powered on), and
disable any drive sleep settings on the computer for the duration of the rebuild. While
rebuilding, the Drive LED indicator of the original drive has a slow pulsing green light,
and the Drive LED indicator of the new drive will light up a solid red. The Drive LED
indicator statuses will return to normal once the rebuild process is complete.
3.3 Unmounting Drives
To ensure no data is lost during normal use, always eject or unmount the
corresponding disk(s) from your operating system before powering off the device.
Unmounting options are provided below.
OWC Dock Ejector
This application safely ejects all drives connected to the OWC Mercury Elite Pro
Dual 3-Port Hub with a single click, adding peace of mind to fast-paced mobile
workflows. To install this app, please follow the steps below.
1. Download the installer file for Mac or Windows:
go.owc.com/dockejector
2. Launch the installer and follow the prompts. No restart is required.