OWC Mercury Elite Pro Dual 3-Port Hub Support Manual page 16

• One of the steps for changing the RAID mode is to unmount the drives. Unmounting
the drives puts them into a powered down state which doesn't allow for the RAID
mode to be changed. Keep the drive(s) mounted while performing the RAID mode
change. A message will appear after the RAID mode is set "Disks not properly
ejected". This message can be ignored.
• Connecting the enclosure with unformatted drives will trigger the following system
message: "The disk you inserted was not readable by this computer". The RAID
mode will not change if the message is closed before the RAID is set. The system
message "The disk you inserted was not readable by this computer" should remain
active until the RAID mode has been set.
• Users may experience the OWC Mercury Elite Pro Dual 3-Port Hub not being
recognized by the host system when waking from sleep. Users who have this
experience can download and apply a firmware update that will properly mount the
OWC Mercury Elite Pro Dual 3-Port Hub when waking from sleep. Please consult the
"
OWC Mercury Elite Pro Dual 3-Port Hub: Sleep Firmware Update
" guide for download and installation instructions.
• If issues continue to occur, please know that OWC support is here to help. Contacting
support information can be found in Section 4.4. Please have your serial number
ready which is located on the bottom of the OWC Mercury Elite Pro Dual 3-Port Hub
and printed on the original packaging.
4.2 Online Resources
• OWC Mercury Elite Pro Dual 3-Port Hub Product Page
• OWC Mercury Elite Pro Dual 3-Port Hub Installation Video
• Dock Ejector
• Dock Ejector Manual
4.3 About Data Backup
To ensure that your files are protected and to prevent data loss, we strongly suggest
that you keep two copies of your data: one copy on your OWC Mercury Elite Pro
Dual 3-Port Hub and a second copy on either your internal drive or another storage
medium, such as an optical backup, or on another external storage unit. Any data
loss or corruption while using the OWC Mercury Elite Pro Dual 3-Port Hub is the
sole responsibility of the user, and under no circumstances may OWC, its parents,
partners, affiliates, officers, employees, or agents be held liable for loss of the use of
data including compensation of any kind or recovery of the data.