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Summary of Contents for OWC Mercury Elite Pro Dual 3-Port Hub
- Page 1 OWC Mercury Elite Pro Dual 3-Port Hub Support Manual Introduction 1.1 System Requirements...
- Page 2 Works with any Mac, PC, iPad, Chromebook, tablet, or phone with a USB or Thunderbolt (USB-C) port Supported Drives 1.2 Package Contents • OWC Mercury Elite Pro Dual 3-Port Hub • USB Type-C to USB Type-C cable • USB Type-C to USB Type-A cable •...
- Page 3 C. (1) Drive B Status LED – Blink red for SATA disk errors or missing disks. Blinks green during SATA drive activity. 1.4 Rear View A. (1) RAID selector dial – Select a desired RAID mode. See Section 2.4 “Hardware RAID Configuration” for more details regarding RAID management. NOTE : Only works with SATA drives B.
- Page 4 Connect the included USB cable into the USB 3.2 Gen 2 (10Gb/s) USB Type-C Host Port located on the back of the OWC Mercury Elite Pro Dual 3-Port Hub and into a host system. The Power LED will illuminate a solid blue.
- Page 5 2.2 Assembly Options The OWC Mercury Elite Pro Dual 3-Port Hub offers multiple drive and RAID configuration options. This device supports 3.5”/ 2.5” SATA HDDs/SSDs. • (2) SATA HDDs/SSDs configured as a Hardware RAID 0, 1, Independent, or Span. 2.3 Assembly Steps This section describes the process of installing drives into the OWC Mercury Elite Pro Dual 3-Port Hub if purchased as an empty enclosure.
- Page 6 2. Set the inner chassis flat on the work surface and place a 3.5”/ 2.5” SATA HDDs/SSDs into the drive housing. The label should be facing upwards. Carefully seat the drive. Minimal force is needed. NOTE : If there is any data on the drives being installed, changing the RAID mode will result in data loss.
- Page 7 3. Affix the drive to the inner chassis. Holes for 3.5” drive screws are circled in red, and the hole for a 2.5” drive screw is circled in yellow. NOTE : Only one drive screw is required for 2.5” drives, and (8) drive screws ((4) on each side) for 3.5”...
- Page 8 4. Ensure the ports on the back of the inner chassis and the port cut-outs on the back of the outer enclosure are oriented the same way, then slide the inner chassis into the outer enclosure so that the chassis’ front plate is flush with the cover’s front edge.
- Page 10 5. Secure the outer and inner chassis using the screws removed in Step 1. 6. The RAID mode of the OWC Mercury Elite Pro Dual 3-Port Hub RAID will need to be configured. Please move onto the next section. 2.4 Hardware RAID Configuration...
- Page 11 Connect the included USB cable into the USB 3.2 Gen 2 (10Gb/s) USB Type-C Host Port located on the back of the OWC Mercury Elite Pro Dual 3-Port Hub and into a host system. The Power LED will illuminate a solid blue.
- Page 12 LED on the front of the device will light up a solid red. • If the OWC OWC Mercury Elite Pro Dual 3-Port Hub was configured as a RAID 0, the data on the array is lost and the disk is no longer usable. •...
- Page 13 • If the OWC Mercury Elite Pro Dual 3-Port Hub is set up as a RAID 1, a drive that has failed can be replaced to rebuild the array. The data will remain accessible via the functioning drive until the array is rebuilt with a new drive.
- Page 14 Once the app is running an icon like the one shown below will appear in the macOS menubar, or, System Tray on Windows. Clicking on the icon will provide options to unmount the OWC OWC Mercury Elite Pro Dual 3-Port Hub. Full user manual can be viewed by visiting go.owc.com/dockejector/manual...
- Page 15 Hardware RAID configurations are not supported with NVMe U.2 SSDs. NVMe U.2 SSDs can be formatted as an individual drive. • USB ports on the back of the OWC Mercury Elite Pro Dual 3-Port Hub are backwards compatible with USB 3.0 and USB 2.0 devices. Support Resources 4.1 Troubleshooting...
- Page 16 If issues continue to occur, please know that OWC support is here to help. Contacting support information can be found in Section 4.4. Please have your serial number ready which is located on the bottom of the OWC Mercury Elite Pro Dual 3-Port Hub and printed on the original packaging.
- Page 17 4.4 Contacting Support • Phone, Chat, and Email support is available by visiting (owc.com/support) 4.5 About This Manual The images and descriptions may vary slightly between this manual and the unit shipped. Functions and features may change depending on the firmware version.
- Page 18 OWC reserves the right to make changes or revisions in the product design or the product manual without reservation and without obligation to notify any person of such revisions and changes.
- Page 19 Copyrights and Trademarks © 2023 Other World Computing, Inc. All rights reserved. Mercury, OWC and the OWC logo are trademarks of New Concepts Development Corporation, registered in the U.S. and/or other countries. Mac and macOS are trademarks of Apple Inc., registered in the U.S.
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