Aiphone IXG Series Manual

GENERAL OVERVIEW

Support Tool
The IXG Support Tool is designed to batch configure all stations simultaneously, finding each station on the network by its MAC address. The IXG Series is designed to function on a managed network, however, the broadcast method used to find stations during the programming process may require advanced network configuration or routing to function properly in this environment.
It is possible for Windows Defender or other firewalls and antivirus software to block the broadcast the Support Tool uses to search for stations. Typically, disabling these temporarily during the programming process prevents interruption or failure. To ensure that IXG Support Tool uses the correct network connection, go to File from the top menu and select IXG Support Tool Settings. Find the Select NIC drop-down, select the correct NIC and click .
It is recommended, when possible, that stations and the programming PC are placed on the same unmanaged network for initial programming. Once completed, the stations may be removed from this environment and deployed where needed.
To utilize the SIP functionality detailed later in this guide, the IXG-DM7-HID entrance station will need to be updated to firmware version 2.92 and configured with IXG Support Tool 3.0.9.1. These can only be downloaded as a package by logging into QuikSpec and going to the IXG Firmware page.

Top Menu
This menu is located at the top of Support Tool, featuring quick access to support and integration settings. Use Alt+() to quickly access the menu options.

Side Menu
This accordion-style menu is where most station settings are located. Click + or - to expand or minimize a category.

Save
The button is used to save configured settings within Support Tool. However, clicking the Save button does not push setting changes to stations. The process of uploading settings to stations is covered later in this guide.

Hand Icon
Look for the Hand Icon to indicate where to click to select or save a setting.

Unit Types
The IXG Series has six different Unit types: Entrance, Guard, Residential, Commercial, Inside Area, and Outside Area. Each has their own purpose, available features, communication paths, and station types. There are no limitations to the number of Units a system can have, but each Unit type has station quantity limitations.

Entrance Unit
Entrance Units consist of IXG-DM7-* entrance stations. Entrance stations can call Guard, Commercial, Tenant, and Inside Area Units and their stations, as well as grant entry to residents by keypad or card reader. Entrance Stations are SIP compatible and can call to VoIP phone extensions within created Units.

Residential Unit
Residential Units may consist of up to eight IXG-2C7 tenant stations or IX-RS-* handset Sub Stations, eight IXG apps, or a combination of both. Tenant stations can communicate internally within the Unit, receive incoming calls from Entrance and Guard Units, and monitor entrance stations. The two private door stations will only call to stations within their Unit. A Residential Unit can include a VoIP phone extension, though the IXG-2C7 tenant station cannot communicate with it.

Commercial Unit
Commercial Units consist of up to eight IX-MV7-* master stations or IX-RS-* handset sub stations, eight IXG apps, or a combination of both. These master stations can utilize many IX Series functions including internal paging, call transfer, speed dial buttons, and more.
Stations within a Commercial Unit can communicate with Inside and Outside Area units, Guard and Entry Units, as well as other Commercial Units. The two private door stations will only call to stations within their Unit. A Commercial Unit can include one VoIP phone extension.

Guard Unit
Guard Units consist of up to eight IXG-MK guard stations or IX-RS-* handset sub stations, up to eight IXG Apps, or a combination of both. The two private door stations will only call to stations within their Unit. A Guard Unit can include one VoIP phone extension.

Inside Area Unit
Inside Area Units consist of up to eight IX-MV7-* master stations or IX-RS-* handset sub stations, and two IX Series door stations. These stations can utilize many IX Series functions including internal paging, call transfer, speed dial buttons, and more.
An Inside Area master station can communicate with all other Unit types, except for the Guard Unit. The two private door stations will only call to stations within their Unit. An Inside Area Unit can include one VoIP phone extension.

Outside Area Unit
Outside Area Units consist of up to 10 door or emergency Stations that can call Residential, Guard, Commercial, and Inside Area units, as well as one VoIP phone extension in one of those units.

CREATING A NEW SYSTEM

Launching Support Tool
There are two login options for Support Tool, Administrator and Property Manager. For the purposes of this guide, login as Administrator. The default ID and Password is admin / admin.

Getting Started
If this is the first time launching Support Tool, the Create a New System screen will automatically appear. Otherwise, click File and select Create New System.

Enter the required configuration information above and fill in the Site, Installer, and Property Management Company Information. This information is required and must be accurate to activate the IXG Mobile app. Click Finish to continue.

Site Settings
From the side menu, expand Site Settings. Starting from the top setting option, Site Information, configure and customize the system.

Site Information
Site, Installer and End User information that is set when creating a new system can be found and edited here.

Building Information
Name the building (or buildings) that Units and their stations will reside in. Place a check mark in the Enable column to add buildings. This is typically only needed in multi-building systems.

From left to right, select the Building Number the Unit will belong to, set the Unit Number, and click the Unit Type button to select a Unit type.

Once all Units have been added, enter a Unit Name for each. At any point during this process, click Save to save the configured settings.

When adding multiple of the same Unit Type, select a completed Unit Number field and press the Enter key twice. This will auto-populate the next field.

Continue by selecting the stations for each Unit, including Mobile Apps. A VoIP phone can also be added to appropriate Units using one of the 8 available master station slots for that Unit. Once every unit has been created and stations have been added, click .

When the Save button is clicked, the popup below will appear. Clicking will automatically enable communication between all appropriate stations and units for new systems as well as configure and enable door release. Clicking will require manual configuration of these settings.

Gateway Registration
If the system contains IXG Mobile Apps, the Gateway (IXGW-GW) is required. To add the Gateway to the system, select Enable, then optionally edit its Station Name, and review the other settings. Once configured, click .

Network Settings
IP Address
From the side menu, expand Network Settings and select IP Address. Each station can be manually assigned an IP address, or click near the top of the screen to enter an IP address range to automatically assign all stations.

For systems with the IXGW-GW Gateway Adaptor, a Default Gateway must be added for the adaptor, and optionally for all other stations. Consult the Network Administrator for more information if needed.

DNS
For systems with the IXGW-GW Gateway Adaptor, a DNS Address is required for the adaptor, and optionally for all other stations. Consult the Network Administrator for more information if needed.

NTP
It is recommended to enable and configure NTP settings for each station when possible. For systems with the IXGW-GW Gateway Adaptor, it will have NTP enabled and an Aiphone NTP server address set by default. Adjusting this default server address is possible and recommended for sites with their own server.

Association Settings
From the top menu, select Connection and click Association Settings. Here, stations created in the previous steps will be associated to stations found on the network. Select a station from the Station Settings List and one from the Station List below. Clicking will assign the Station Name and IP Address to the station, and that station will quickly reboot.

Typically, stations deployed across a managed network cannot be found by Support Tool unless the network is configured to allow this broadcast search. In this case, it may be easier to move the stations to a switch local to the programming PC than it would be to configure the network to allow a network-wide broadcast.
If a Station Search fails immediately, go to File from the top menu and select IXG Support Tool Settings. Find the Select NIC drop-down and select the correct NIC Support Tool should use, and click . Return to Association Settings to try again. If the Station Search continues to fail immediately, a local antivirus or firewall may be preventing this action. Disabling one or both of these may be a simple solution in quickly finishing the initial system configuration.

Associated Station List
Scroll down to confirm the stations were successfully associated. If the wrong station information was associated to a station, select that station on this list and click Remove Association . Once removed, scroll up and associate the station correctly.

Updating the IXG-DM7-HID Firmware
To enable the IXG-DM7-HID SIP functionality, it will first need to be updated to firmware version 2.92. Once this firmware is downloaded, extract the firmware file to the PC.

Maintenance - Firmware Update
Click on View(V) in the top menu and select Advanced to switch to the advanced view side menu. Expand Maintenance in the side menu, then select Firmware Update.

Update Firmware
Click on the button for the IXG-DM7(-*)(Main) row and select the IXG-DM7_V292.bin firmware file, then click .

Once the firmware is selected, check the (Main) option for any IXG-DM7(-*) stations that will need the update, and press the button to begin the firmware update process.

The firmware update process can take up to 10 minutes. Disconnecting the IXG-DM7-HID during this time may cause the station to malfunction. The IXG-DM7-HID will reboot once the firmware update is complete.

SIP Settings

Network Settings
Additional network settings are required for the IXG system to integrate with a local SIP server or IP PBX. To access these settings, click on View(V) in the top menu and select Advanced to switch to the advanced view side menu. Expand Network Settings in the side menu, then select SIP.

SIP
Each station that will be registering to a SIP server will need a unique ID and a Password, along with the IP address of the Primary Server. The SIP Server will use the ID and Password to register the station. Secondary and Tertiary Server settings can also be input as needed.

Call Settings
By default, IX door stations will only be programmed to call to IX master stations in the same Unit. Additional configurations are need to also call to a VoIP phone extension. Expand Call Settings, then select Called Stations (Door/Sub Stations).

Called Stations (Door/Sub Stations)
In the Called Stations (Door/Sub Stations) section, scroll to the right and add a U to the VoIP phone the door station will need to call to. A door station can only call to one SIP extension.

Door Release Settings
To activate the door release relay on an IX door station or IXG-DM7-HID entrance station from a VoIP phone, a Door Release Key will need to be input during communication. It is recommended to change this code to one that is easier to remember and input. Adjustments will be made in the Option Input/Relay Output and Function Settings sections.

Option Input/Relay Output - Relay Output
Scroll to the right until the Door Release Key column, then change the 20 digit key as needed. The Door Release Key can be 1-20 digits long.

Function Settings - Door Release
If the Door Release Key on a door station is changed, this change will also need to be made for any master station that will interact with that door station. Expand Function Settings and select Door Release, then change the Door Release Keys to reflect the changes made in the Relay Output section.

Door Station Calling (Optional)
If a door station needs to be called by a VoIP phone, the call button will need to be set to be able to answer the incoming call.

Call Settings - Station Information
For any IX door station that needs to recieve calls from a VoIP Phone, not just call to a VoIP Phone, change the Call Button Function from Call to Call, Answer Call, End Communication.

Upload Settings

Once associated, each station will need to have its setting file uploaded to it. This setting file contains all other system information and is required for the station to function. To upload the settings to each station, select Connection on the top menu and click Upload Settings.

Setting File Upload
Select each station by placing a check mark next to it, or click to select all stations. Click to upload station settings. If Sounds, Images, or Schedules were configured, click their respective buttons.

If any stations fail, they may still be booting up from the Association Settings step. It is also important to ensure that the programming PC is in the same subnet range as the stations. For example, if the stations are set to 192.168.1.xx, the PC should also be set to this.

Exporting System Configuration
Once the Upload is complete, select File from the top menu and click Export System Configuration. Export this system's configuration to save as a backup if the settings are lost, or if they need to be moved to a new PC and Support Tool.

Mobile App Integration

If IXG Mobile Apps are to be part of the system, the first step in many situations is to create an administrative account for the app server. However, if this is one of multiple existing sites the installing company is responsible for, skip the "Create a New Administrator Account" step. Use existing IXG Cloud Server account credentials in the step "Upload Settings to IXG Cloud Server" to add this site to the installation company IXG Cloud Server account.

Create a New Administrator Account
Select App Integration from the top menu and click Create a New Administrator ID. Create or enter an ID, Password, and Email Address. Click Create to continue.

The IXG Cloud server will send a verification email from noreply@ixg.aiphone-app.net. Insure that this email is whitelisted prior to creating the account. This verification code is only sent at the time of account creation.

A verification code will be sent to the registered email. IXG Support Tool will automatically switch to an activation prompt to enter the code, otherwise it can be input later by clicking on App Integration from the top menu and select Activate. Enter the previously created Administrator ID and Verification Code and click .

Upload Settings to IXG Cloud Server
The system settings must be uploaded to the IXG Cloud Server. To do this, select App Integration from the top menu and select Upload Settings to IXG Cloud Server. From there, follow the prompts.

When site settings are initially uploaded to the cloud, it will need to know whether the Administrator or Property Manager will be responsible for mobile app billing. This can be changed later if necessary.

Downloading the IXG Mobile App
Before registering the IXG Mobile App to a Unit, it will need to be downloaded to the mobile device. Search for "Aiphone IXG" in the Apple^® App Store^® for iOS devices, or Google Play™ store for Android™ devices. Once the app is installed and the privacy policy is agreed to, it will ask to scan a QR code for registration.

Upload App Registration QR code to IXG-2C7 Tenant Station
To register mobile devices to the IXG system, a QR code is generated for each specific Residential Unit. For Residential Units, the app registration QR code can be sent directly to the IXG-2C7 Tenant Station in the Unit.
Click on App Integration in the top menu and select Upload QR Code to the station for App Registration. To display the QR code, tap the Settings icon on the IXG-2C7 and tap App Registration. IXG Mobile App will guide the user through scanning the code and setting up the app.

Export App Registration QR code as a PDF for Non-Residential Units
To register mobile devices to the IXG system, a QR code is generated for each specific Unit. Select App Integration from the top menu and click Export QR Code for App Registration. Place a check mark next to the desired Units and click . This will create pdf documents with the QR codes for each of the selected units.

Syncing the IXGW-GW with the IXG Cloud Server
Once the upload is complete and the IXGW-GW Gateway has finished its reboot, it will have a solid green status LED and is ready to be synced with the Cloud Server. If the status LED is flashing or solid orange for more than 10 minutes, it may require a manual reboot. To reboot the adaptor, disconnect its PoE connection and reconnect it after 5 seconds.
To Sync, return to App Integration in the top menu and select Manual IXG Cloud Server and Gateway Sync. Select the Gateway and click .

If the sync fails, or the status LED never turns green, confirm both the programming PC and the IXGW-GW have an internet connection. Also, confirm the Default Gateway and DNS settings configured under Network Settings are set correctly.

ADVANCED SETTINGS

The IXG Support Tool has a collection of optional features accessed by changing the top menu option View from the default Basic to Advanced.

Entrance Station Settings
On the left-hand side menu, expand Entrance Station Settings. These settings are used to customize the layout, background image, access codes, and other Entrance Station (IXG-DM7-*) features.

Display
Edit what Unit search and call methods are displayed on the Entrance Station home screen when used by a visitor. By default, Call by Unit Number is enabled and is the only option displayed. Several other methods may be enabled, and a drop-down selection under Default Display Screen sets which will be shown first.
Call by List will display all Units on a scrollable list, Search by Name allows Units to be directly searched by name.

Building Selection Button can be enabled if an Entrance Station at one building should give the option to call Units in other buildings.

Welcome Screen
The Welcome Screen is what is shown to a visitor as they approach and initially interact with the Entrance Station. This screen can be enabled or disabled, and a custom image may be uploaded. The custom image should be 480 x 800 in size, and in. PNG format.

Direct Call List
The Direct Call List allows for the creation of individual call buttons for each Unit, with a maximum 100 Units.

Access Codes
Create Access Codes to allow residents or known visitors to enter the building by entering a code at the Entrance Station. Up to 9,999 codes can be created.
At the top of the screen, use the drop-down options to select the Building number and Entrance Station to create access codes for. Once these are selected, click .

At the top of the screen, under Length, enter the common length of every code that will be added. Once a length is decided, click to add codes to specific stations, or manually add codes to the list below. Codes can be copy and pasted for convenience.

Once the code is set, and the setting file is uploaded, the code may be used to enter the building. To use the code, tap A then enter the code. Ex. A9999

Upload Settings to Station
The final step is to upload these setting changes to the IXG stations. To upload the settings to each station, select Connection on the top menu and click Upload Settings.

Additional Settings
The following are simple feature or function settings that can be quickly adjusted, enabled, or disabled. Each of the following are found under the Advanced View in Support Tool. Click View on the top menu and select Advanced to switch views.
Always click the Save button in the top left corner to save the setting changes in Support Tool, and Upload Settings to each station once all changes have been made. The stations will not reflect the setting changes without doing this.

Adjusting Audio Volumes
Some stations can adjust their inbound and outbound audio volumes. Adjust these by expanding Station Settings and selecting Volume.

Entrance and Door Station Release Timer
The time the door release relay output is triggered can be adjusted for the Entrance Station and other private door stations on the system. Adjust these times by expanding Option Input / Relay Output Settings and selecting Relay Output.
By default, the output timers are set to 400msec. Use the drop-down under Output Time Range to select a time range of either 200-2000msec or 3-600sec. Then, manually enter the amount of time the relay should trigger.

Entrance and Door Station Call Timeout and Ringback Tone
Adjust the amount of time an entrance or door station calls in for, as well as select the ringback tone (which includes audio guidance), by expanding Call Settings and selecting Call Origination.
The Call Timeout duration is set to 60 seconds by default for door stations and 45 seconds for entrance stations. Adjust this by manually entering a time under Call Timeout (10-600sec).
Use the drop-down under Ringback Tone to select a pre-loaded or custom ringback tone, or audio guidance.

Entrance Station Communication Start Tone
The entrance station can play a "Communication Start Tone" to let the visitor know the call is connected and it is time to speak. Enable this by expanding Station Settings and clicking Communication.

Disable Entrance Station Monitoring
To prevent any station in any Unit from monitoring an entrance station, expand Station Settings and click Monitoring.

Entrance Station Backlight Adjustment
Adjust the backlighting of the entrance station's LCD screen when in bright or dim areas as needed. Enable this by expanding Station Settings and clicking Communication.

Entrance Station and Tenant Station Recording
The Entrance station can record audio and video to a local microSD card when a call is placed, or once communication is established with a station. Enable these functions by expanding Function Settings and selecting Recording.
Tenant station recording can be enabled or disabled in the same settings location.

Upload Settings to Stations
The final step is to upload these setting changes to the IXG stations. To upload the settings to each station, select Connection on the top menu and click Upload Settings.

ATTENTION:
This is an abbreviated programming manual addressing basic program settings for an IXG System using the IXG Support Tool. In North America, visit www.aiphone.com/IXG for additional literature and media.