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IXG System
Tenant Station
Tenant Station (with handicap support)
IXG-2C7
IXG-2C7-L
Operation Manual
Software version 1.00 or later
IXG-2C7
Important
• Be sure to read this document (Operation Manual) in advance to use the product
in the proper manner.
• The illustrations and images used in this manual may differ from the actual items.
IXG-2C7-L
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Table of Contents
Troubleshooting
Related Manuals for Aiphone Tenant IXG Series
Summary of Contents for Aiphone Tenant IXG Series
- Page 1 IXG System Tenant Station Tenant Station (with handicap support) IXG-2C7 IXG-2C7-L Operation Manual Software version 1.00 or later IXG-2C7 IXG-2C7-L Important • Be sure to read this document (Operation Manual) in advance to use the product in the proper manner. •...
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Page 2: Precautions
Precautions Literature information Literature information The important information concerning correct operation and what you should observe is marked with the following symbols. Indicates that users may require caution (including warning / caution). Alerts users to prohibited actions. Restricts user actions / provides instructions. Tips and additional information for operation. -
Page 3: Precautions
Precautions Precautions Precautions This symbol means that operating the device incorrectly ignoring these Warning precautions may cause severe injury or death. Do not disassemble or modify the station. If there is smoke, abnormal odor, abnormal This may result in fire or electrical shock. sound, or if the station is damaged, immediately disconnect the LAN cable from Keep the station away from liquid. -
Page 4: Precautions On Operation
To delete this information, contact the guard or management company. • When using doorbells or other devices from a non-Aiphone brand with this system, do so according to the specifications and guarantees provided by the manufacturer and seller. - Page 5 • This station is for indoors use only. It cannot be used outdoors. • This station is not meant to protect lives or property. Aiphone is not to be held responsible for any and all resulting serious accidents, disaster accidents, or physical damage.
- Page 6 Precautions Precautions Notices • The illustrations used in this manual may differ from the actual ones. • Using a fluorescent light could periodically alter the color of the screen (color rolling). This is not a malfunction. • The date and time displayed on this station will return to the initial value if the product loses power, such as during a power outage.
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Page 7: Table Of Contents
Table of contents Table of contents Precautions Literature information ....................2 Literature information ......................2 Precautions ........................ 3 Precautions .......................... 3 Precautions on operation ..................... 4 Before Using Part Names ........................ 9 Part Names .......................... 9 Status Indicators ...................... 10 Status Indicators ........................ - Page 8 Table of contents Settings and Adjustments Settings and Adjustments ..................40 Making Setting Changes ....................40 Registering Apps ........................ 43 Other Troubleshooting ....................... 44 Troubleshooting ......................... 44 Error Screen Troubleshooting .................... 45 Appendix ........................46 Specifications ........................46 Maintenance ........................46 Notice regarding the software ..................
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Page 9: Before Using Part Names
Before Using Part Names Part Names Tenant Station IXG-2C7 and IXG-2C7-L (Hearing aid compatible) Name & description Hearing aid T-mode compatibility symbol (IXG-2C7-L only) Creates a hearing loop to make it easier to hear audio on a hearing aid equipped with T-mode. Microphone Status indicator (Blue) Shows the status of this station. -
Page 10: Status Indicators
Before Using Status Indicators Status Indicators IXG-2C7-L Status indicator : On, : Off Name Status (Pattern) Description Status Blue light Standby indicator Blue Calling destination 1sec 1sec flashing busy Repeat 3 times, then turn on Incoming Page 2sec 2sec Booting 0.75sec 0.75sec Outgoing Call... -
Page 11: Buttons
Before Using Buttons Buttons Ex: Communication Screen Ex: Settings Screen Button Description Tap to cancel any of the following • Outgoing call • Incoming call • Communication • Monitoring • Paging The following items can be adjusted. : Change the volume of the Ringtone, Doorbell Ringtone, Auto Answer Tone, and the Paging Pretone. - Page 12 Before Using Buttons Button Description Tap to return to the Home Screen. If it is tapped on the Settings Screen, it will return to the previous screen. • Button display varies depending on the installed system.
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Page 13: User Interface
Before Using User Interface User Interface Screen display varies depending on the settings. In standby mode, the LCD display is OFF. Note • When there are no calls or other operations, the display will switch to standby mode in the following situations. –... - Page 14 Before Using User Interface Home Screen Display the Home Screen in the following situations. • Tap the Touchscreen LCD when the station is in standby mode • Receive an incoming call from the doorbell Description Tap to call the specified station from the Address Book. “Calling the other party (→page 18)”...
- Page 15 Before Using User Interface Description Displays when an incoming call is received from the doorbell. May not be displayed depending on settings.
- Page 16 Before Using User Interface Operation Screen The following screen is displayed when starting a communication with the other party. Ex: Communication Screen When receiving a call from a video station When receiving a call from an audio station Description Displays information about the destination station. Tap to display detailed information.
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Page 17: How To Use
How to use Placing a call Calling from call history If there is no response when a call is received, the incoming call history is retained as missed calls. If there are missed calls, the edges of the [HISTORY] button light up in blue. The edges of the button do not light up in blue if another station answered. -
Page 18: Calling The Other Party
How to use Placing a call Calling the other party Place a call using call button to one of the following units or stations. • Guard Unit • Common Area • Commercial Unit • Another Tenant Station that is registered in the same unit •... -
Page 19: Calling The Guard Unit
How to use Placing a call Calling the Guard Unit The registered Guard Unit can be called by using the guard button. Depending on the settings of this station, may not be displayed. In this case, it cannot be used. on the Home Screen. -
Page 20: Answering A Call
How to use Answering a call Answering a call When there is an incoming call, the status indicator flashes and the ringtone plays. Video of the destination station is displayed, and it is able to communicate by answering the call. When there is an incoming call from another Tenant Station in the same residential unit, the auto answer tone plays, and it automatically initiates communication. -
Page 21: Receiving A Transferred Call
How to use Answering a call Receiving a transferred call This station can receive a call transferred from another station. The status indicator flashes when receiving the transfer. when receiving an When the transferring station incoming call from the transferring hangs up, the call is transferred station. -
Page 22: Receiving An Incoming Call From The Doorbell
How to use Answering a call Receiving an incoming call from the doorbell An incoming call can be received from a door bell. When receiving an incoming call from the doorbell... The doorbell ringtone plays, and is displayed in the upper right part of the screen. •... -
Page 23: Calling The Elevator
How to use Calling the elevator Calling the elevator The elevator can be called to the unit floor. Depending on the settings of this station, may not be displayed. In this case, it cannot be used. on the Home Screen. changes to for approximately three seconds, and the elevator moves to the unit floor. -
Page 24: Paging
How to use Paging Receiving a Page A page can be received from the following locations. The status indicator flashes when receiving the page. • Guard Unit • Common Area • Commercial Unit Receiving a page The paging pretone will be played, then paging will begin. -
Page 25: Monitoring
How to use Monitoring Monitoring a door station Video and audio of the following stations can be monitored. • Entrance Station • Door Stations • Network cameras Only audio will be monitored on Audio Door Stations. If a network camera is associated with an Audio Door Station, video will be monitored from the network camera, and audio will be monitored from the Audio Door Station. - Page 26 How to use Monitoring Note • The monitoring will automatically end after approximately 60 seconds. A notification sound will play approximately 10 seconds before ending. • If a page or call is received from another station during monitoring, the monitoring will end. •...
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Page 27: Viewing Recordings
How to use Viewing Recordings Viewing Recordings Video / audio recordings can be selected from the history to be viewed. Tap [HISTORY] on the Home Tap the icon of the recording Screen. to play. View the video and audio. • Refer to “Playback Screen (→page 28)”... -
Page 28: Playback Screen
How to use Viewing Recordings Playback Screen When playing video / audio recording Displays for protected video/audio recordings. Date and time of the recording Name of the destination station *Tap to display information about the destination station. Recording number / Total Playback time number of recordings Seek bar... - Page 29 How to use Viewing Recordings Button Description Tap to display the playback screen of the next recording. If the icon is tapped while the last recording is displayed, then it shows the first recording. Return to the recording history screen. •...
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Page 30: Operations While Placing A Call, In Communication, Paging And Monitoring
Operations while placing a call, in communication, How to use paging and monitoring Unlocking a door The door release can be unlocked in the following situations. • During an incoming call (Only when video is displayed) • In communication • While monitoring Depending on the settings of this station, may not be displayed. -
Page 31: Recording Video / Audio
Operations while placing a call, in communication, How to use paging and monitoring Recording Video / Audio Record the video shown on the Touchscreen LCD during the incoming call. The video shown on the Touchscreen LCD and audio can be recorded during a call or while monitoring. If no video is shown on the Touchscreen LCD, only audio will be recorded. -
Page 32: Adjusting Video To Enhance Visibility
Operations while placing a call, in communication, How to use paging and monitoring Adjusting video to enhance visibility In the following situations, the video of the Entrance Station or Video Door Station can be adjusted to enhance visibility. • During incoming call •... - Page 33 Operations while placing a call, in communication, How to use paging and monitoring • Return to the original screen. Note • Tap after compensation to return the image before the compensation. • Video of a network camera, Guard Station, Master Station, and Tenant Station cannot be adjusted.
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Page 34: Reviewing Call History
How to use Reviewing Call History Reviewing Call History Viewing the Call History Incoming and outgoing call history can be viewed. Up to 20 incoming call and outgoing call history records can be saved. New records will be saved over the oldest records if the number of records exceeds 20. - Page 35 How to use Reviewing Call History Note • The most recent entries are displayed first.
- Page 36 How to use Reviewing Call History Viewing Missed Calls View the missed call history. If another station answered, the entries are displayed in the incoming call history. Tap [HISTORY] on the Home Screen. View the missed calls. ◆Icon and button explanations Icons and buttons Description This is displayed for unanswered calls in the history.
- Page 37 How to use Reviewing Call History Note • The most recent entries are displayed first.
- Page 38 How to use Reviewing Call History Viewing the recording history A maximum of 999 recordings can be viewed for the following recording types. • During an incoming call • In communication • While monitoring Tap [HISTORY] on the Home Screen. View the video / audio recordings in the history.
- Page 39 How to use Reviewing Call History Note • The recordings are displayed by date.
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Page 40: Settings And Adjustments
Settings and Adjustments Settings and Adjustments Making Setting Changes Changing various settings. Example: Changing the language Tap [SETTINGS] on the Home Screen. • The settings are saved, and it returns to the Settings screen. Tap the setting to change. Make desired changes. - Page 41 Settings and Adjustments Settings and Adjustments The following settings can be configured on the Settings screen. Entry Description Settings Default values Configure the display language. English English Language Français Nederlands Español Deutsch Italiano Norsk Suomi Türk 日本語 Date and Current Current Time is used for video / audio 00:00, January 1, 2020 Time...
- Page 42 Settings and Adjustments Settings and Adjustments Entry Description Settings Default values Station Information Check the following station information. • Firmware Version • IP Address • MAC Address • Station Number • Administrator ID • Administrator Password Restart Restart the station. Use this function when the station does not operate normally, etc.
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Page 43: Registering Apps
Mobile App can receive a call to the Residential Unit by registering a Mobile App. Refer to "App Initial Settings" in the "Intercom App AIPHONE IXG Operation Manual" before proceeding with the following procedure to prepare the Mobile App registration. -
Page 44: Troubleshooting
Other Troubleshooting Troubleshooting If the station does not function normally, please check the following causes and solutions. If the problem is not resolved or the phenomenon does not match the "symptoms" described in the items, contact the Property Management Company, place of purchase, or our customer support center. Symptom Cause Solution... -
Page 45: Other Troubleshooting
Other Troubleshooting Error Screen Troubleshooting If the following error screens are displayed, refer to the following information for the possible solutions. ■ Error Screen List Error screen Description Solution • Canceled because a higher • Wait for a while and retry the priority operation occurred. -
Page 46: Appendix
Other Appendix Specifications Power PoE (IEEE802.3af Class 0 standard) Power consumption IXG-2C7: Standby 1.9W, Max 5.9W (48 VDC) IXG-2C7-L: Standby 1.9W, Max 6.0W (48 VDC) Communication Full duplex audio (depending on the destination station) Display 7" TFT LCD display WVGA 800×480 (Approx. 1.15 million pixels) Ethernet (10BASE-T, 100BASE-TX), Auto MDI/MDI-X-compatible Audio codec G.711 (u-law, A-law) -
Page 47: Notice Regarding The Software
Customers can obtain, modify, and re-distribute the source code of the software components according to the GPL/LGPL. Please see the website below for information on how to obtain related source code and confirm GPL/LGPL. http://www.aiphone.co.jp/data/software/source/gpl/download/ixg/ * Be sure to read the following before downloading. <<Please confirm>>... - Page 48 OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. (5) MIT License Copyright (c) 2018 Aiphone co.,Ltd. Released under the MIT license. Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the...
- Page 49 Other Notice regarding the software THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT "AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
- Page 50 Mark Adler madler@alumni.caltech.edu See the following website for source code including changes for software that has been authorized under the above licenses. http://www.aiphone.co.jp/data/software/source/gpl/download/ixg/ * Be sure to read the following before downloading. <<Please confirm>> – Please note that we cannot answer questions regarding the content of the source code of the software components.
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Page 51: For Proper Use Of The Station
• Consult the dealer or an experienced radio/TV technician for help. Supplier’s Declaration of Conformity 47CFR §2.1077 Compliance Information Unique Identifier: Trade Name : AIPHONE Model : IXG-2C7, IXG-2C7-L, IXG-DM7, IXG-DM7-HID, IXGW-LC, IXGW-GW Responsible Party – U.S. Contact Information AIPHONE CORPORATION 1700-130th Avenue N.E. -
Page 52: Warranty
This warranty shall not apply to any Aiphone product which has been subject to misuse, neglect, accident, power surge, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory. - Page 53 MEMO...
- Page 54 AIPHONE CO., LTD., NAGOYA, JAPAN Ⓐ Issue Date: Mar.2020 P0320 RQ 62086...