Aiphone IXG Series Quick Start Programming Manual
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Aiphone IXG Series Quick Start Programming Manual

Aiphone IXG Series Quick Start Programming Manual

Ip multi-tenant video intercom sip applications
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10/22
IP Multi-Tenant Video Intercom
Quick Start Programming Guide
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
ATTENTION:
This is an abbreviated programming manual addressing basic program settings for an IXG System using the
IXG Support Tool. A complete set of instructions
found at www.aiphone.net. In North America, visit
IXG SERIES
for SIP Applications
IXG Support Tool version 3.0.9.1
IXG-DM7
IXG-2C7
8-15/16"
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
(IXG Operation Manual / IXG Support Tool Setting Manual)
www.aiphone.com/IXG
1"
7-3/16"
1/2"
If updating dimensions, be sure to update the GLC layer too.
Please refer to the Product Dimensions Master located here:
H:\Engineering Services\Product Dimensions Master Document\Product Dimensions Master.xlsx
for additional literature and media.
IX-DV
IX-DV
4-1/2"
1-3/4"
1-1/2"
can be

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Summary of Contents for Aiphone IXG Series

  • Page 1 This is an abbreviated programming manual addressing basic program settings for an IXG System using the IXG Support Tool. A complete set of instructions can be (IXG Operation Manual / IXG Support Tool Setting Manual) found at www.aiphone.net. In North America, visit www.aiphone.com/IXG for additional literature and media.

  • Page 2: General Overview

    The IXG Support Tool is designed to batch configure all stations simultaneously, finding each station on the network by its MAC address. The IXG Series is designed to function on a managed network, however, the broadcast method used to find stations during the programming process may require advanced network configuration or routing to function properly in this environment.

  • Page 3: Unit Types

    Unit Types The IXG Series has six different Unit types: Entrance, Guard, Residential, Commercial, Inside Area, and Outside Area. Each has their own purpose, available features, communication paths, and station types. There are no limitations to the number of Units a system can have, but each Unit type has station quantity limitations.

  • Page 4: Creating A New System

    CREATING A NEW SYSTEM Launching Support Tool There are two login options for Support Tool, Administrator and Property Manager. For the purposes of this guide, login as Administrator. The default ID and Password is admin / admin. Getting Started If this is the first time launching Support Tool, the Create a New System screen will automatically appear.

  • Page 5: Site Settings

    Site Settings From the side menu, expand Site Settings. Starting from the top setting option, Site Information, configure and customize the system. Site Information Site, Installer and End User information that is set when creating a new system can be found and edited here. Building Information Name the building (or buildings) that Units and their stations will reside in.

  • Page 6: Station Information

    Gateway Registration If the system contains IXG Mobile Apps, the Gateway (IXGW-GW) is required. To add the Gateway to the system, select Enable, then optionally edit its Station Name, and review the other settings. Once configured, click Save . Gateway Selection Use the drop-down menu under Gateway Number to select the Gateway added in the previous step.
  • Page 7 It is recommended to enable and configure NTP settings for each station when possible. For systems with the IXGW-GW Gateway Adaptor, it will have NTP enabled and an Aiphone NTP server address set by default. Adjusting this default server address is possible and recommended for sites with their own server.
  • Page 8 Updating the IXG-DM7-HID Firmware To enable the IXG-DM7-HID SIP functionality, it will first need to be updated to firmware version 2.92. Once this firmware is downloaded, extract the firmware file to the PC. Maintenance - Firmware Update Click on View(V) in the top menu and select Advanced to switch to the advanced view side menu.

  • Page 9: Sip Settings

    SIP Settings Network Settings Additional network settings are required for the IXG system to integrate with a local SIP server or IP PBX. To access these settings, click on View(V) in the top menu and select Advanced to switch to the advanced view side menu.

  • Page 10: Upload Settings

    SIP Settings Cont. - Door Station Calling (Optional) If a door station needs to be called by a VoIP phone, the call button will need to be set to be able to answer the incoming call. Call Settings - Station Information For any IX door station that needs to recieve calls from a VoIP Phone, not just call to a VoIP Phone, change the Call Button Function from Call to Call, Answer Call, End Communication.
  • Page 11 Downloading the IXG Mobile App Before registering the IXG Mobile App to a Unit, it will need to be downloaded to the mobile device. Search for "Aiphone IXG" in the Apple App Store for iOS devices, or Google Play™ store for Android™ devices. Once ®...
  • Page 12 Mobile App Integration Cont. Upload App Registration QR code to IXG-2C7 Tenant Station To register mobile devices to the IXG system, a QR code is generated for each specific Residential Unit. For Residential Units, the app registration QR code can be sent directly to the IXG-2C7 Tenant Station in the Unit. Click on App Integration in the top menu and select Upload QR Code to the station for App Registration.

  • Page 13: Advanced Settings

    ADVANCED SETTINGS The IXG Support Tool has a collection of optional features accessed by changing the top menu option View from the default Basic to Advanced. Entrance Station Settings On the left-hand side menu, expand Entrance Station Settings. These settings are used to customize the layout, background image, access codes, and other Entrance Station (IXG-DM7-*) features.

  • Page 14: Additional Settings

    Additional Settings The following are simple feature or function settings that can be quickly adjusted, enabled, or disabled. Each of the following are found under the Advanced View in Support Tool. Click View on the top menu and select Advanced to switch views. Always click the Save button in the top left corner to save the setting changes in Support Tool, and Upload Settings to each station once all changes have been made (page 10).

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