Page 2 Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient.
Page 3 The EULA for this product is available on the Yealink Support page for the product.
Page 5: About This Guide
1080P-full HD video conferencing and includes outstanding features such as good compatibility, easy deployment and intelligent network adaptability. VC800 is the best choice for middle-to-large enterprise, and VC500 is the best choice for SME. The Yealink VC800/VC500 full HD video conferencing systems help enterprises organize video conferences easily and efficiently.
Page 6: Documentations
 connect the VCC22 video conferencing cameras. You can download the above documentations online: http://support.yealink.com/documentFront/forwardToDocumentFrontDisplayPage For support or service, please contact your Yealink reseller or go to Yealink Technical Support http://www.yealink.com/Support.aspx online: Typographic Conventions Yealink documentations contain a few typographic conventions.
Page 7: Firmware
Description Used for cross references to other sections within this documentation Blue Text (for example: refer to Troubleshooting). Used for hyperlinks to Yealink resources outside of this documentation Blue Text in such as the Yealink documentations (for example: Italics Yealink VC800&VC500 Full HD Video Conferencing System User Guide.
Page 8: Changes For Release 31, Guide Version 31.5
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Changes for Release 31, Guide Version 31.5 The following section is new for this version: VCS Deployment Method on page  Video Call Rate on page  Frame Rate and Resolution on page ...
Page 9 About This Guide Multipoint License on page  Appendix B: Trusted Certificates on page ...
Page 10 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 11: Table Of Contents
Changes for Release 30, Guide Version 30.8 ..................... viii Changes for Release 30, Guide Version 30.6 ..................... viii Table of Contents ................xi VC800/VC500 Video Conferencing System Introduction ... 1 VoIP Principles ..................................... 1 Physical Features of System ..............................2 Comparing VC500 Models ..............................
Page 12 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System DHCP VLAN ..................................33 802.1X Authentication ................................35 Configuring the System for Use with a Firewall ......................39 Call Setup and Media Ports ............................39 Restricting Reserved Ports ............................40 VCS Deployment Method ............43 Traditional Deployment Methods ............................
Page 13: Table Of Contents
Table of Contents View Switching ................................117 Default Layout of Single Screen ..........................120 Do Not Disturb ..................................122 Auto Answer .................................... 123 Auto Dialout Mute ................................125 Call Match ....................................126 History Record ..................................126 Ringback Timeout ................................. 127 Auto Refuse Timeout ................................
Page 14 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Camera Control Protocol ............................182 Consumer Electronics Control (CEC) ........................187 Output Resolution ............................... 188 Video Recording................................189 Screenshot ..................................192 System Management ..............195 Directory ....................................195 LDAP ......................................200 Call History ....................................205 Search Source List in Dialing ............................
Page 15 Table of Contents Analyzing Configuration Files ..........................249 Viewing Call Statistics ..............................250 Using Diagnostic Methods ............................250 Troubleshooting Solutions ..............................252 General Issues ................................252 Camera Issues................................254 Video & Audio Issues ..............................255 Why does the far-site display black screen when local starts a presentation? ......... 257 System Maintenance ..............................
Page 16 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 17: Vc800/Vc500 Video Conferencing System Introduction
VC800/VC500 Video Conferencing System Introduction VC800/VC500 Video Conferencing System Introduction This chapter contains the following information about VC800/VC500 video conferencing system: VoIP Principles  Physical Features of System  Comparing VC500 Models  User Interfaces  VoIP Principles VoIP VoIP (Voice over Internet Protocol) is a technology that uses the Internet Protocol instead of traditional Public Switch Telephone Network (PSTN) technology for voice communications.
Page 18: Physical Features Of System
VC800 Codec 2 x HDMI output 1 x Line-in (3.5mm) 1 x Line-out (3.5mm) 1 x Yealink extension port (RJ-45) connect to VCH50/CP960 Phone 1 x 10/100/1000M Ethernet port 2 x USB 2.0 1 x Power port 1 x Security lock slot...
Page 19 Tilt angel range: +/- 30° Beauty shot VC500 Codec 2 x HDMI output 1 x Yealink extension port (RJ-45) connect to VCH50/CP960 Phone 1 x 10/100/1000M Ethernet port 2 x USB 2.0 1 x Power port 1 x Security lock slot...
Page 20: Comparing Vc500 Models
Web User Interface  Remote Control  The following describes how to configure the VC800/VC500 video conferencing system via the two methods above. Detailed operation steps will be introduced in the feature section. Web User Interface You can customize your system via web user interface. To access the web user interface, you...
Page 21 Administrator has full permission to access every menu in the web user interface. User can log into the web user interface with user credentials. The web structure tree of VC800/VC500 is shown as below, (the red highlight is hidden for users with user credentials): You can monitor or place calls via web user interface.
Page 22: Remote Control
It is not the PC running the web user interface. Remote Control You can use the remote control to configure and use the VC800/VC500 video conferencing system. The Advanced option is only accessible to the user with the administrator’s permission. The default administrator password is “0000”.
Page 23 VC800/VC500 Video Conferencing System Introduction The remote control parameter is described below: Parameter Description Configuration Method Enables or disables the remote control feature. Default: On Remote Control Web User Interface Note: If it is set to Off, you cannot Enabled...
Page 24 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 25: Getting Started
Getting Started Getting Started This chapter provides basic information and installation instructions for Yealink VC800/VC500 systems in the following sections: System Initialization  Setup Wizard  Enabling Communication with Remote Systems  Placing a Test Call  System Initialization Once you have power on the system, it will begin its initialization process.
Page 26: Setup Wizard
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Setup Wizard When you first start up or reset the system, the display device will display the setup wizard. Menu Description Set the language displayed on the display device. Language The default language is English. For more information, refer to Language on page 142.
Page 27: Placing A Test Call
Placing a Test Call Yealink Demo rooms appear as the default entries in the local directory for a new system and a system that is reset to default settings. Use this entry to place a test call from your VC800/VC500 system.
Page 28 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 29: Configuring Network
Configuring Network Configuring Network This chapter provides information on how to configure network settings for the system. Proper network settings allow the system work efficiently in your network environment. This chapter provides the following sections: Preparing the Network  Configuring LAN Properties ...
Page 30: Configuring Lan Properties
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Configuring LAN Properties DHCP DHCP (Dynamic Host Configuration Protocol) is a network protocol used to dynamically allocate network parameters to network hosts. The automatic allocation of network parameters to hosts eases the administrative burden of maintaining an IP network. The system complies with the DHCP specifications documented in RFC 2131.
Page 31 Configuring Network Parameter DHCP Option Description Identifies the vendor type. Vendor Class Identifier Identifies a TFTP server when the 'name' field in the DHCP header has been used for DHCP TFTP Server Name options. For more information on DHCP options, refer to RFC 2131 2132.
Page 32 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System (Optional.) Enter the host name of the system in the Host Name field. Click Confirm to accept the change. A dialog box pops up to prompt that settings will take effect after a reboot.
Page 33 Configuring Network Parameter Description Configuration Method If it is set to On, the system will use manually configured static IPv4 DNS. It only works if the value of the “IPv4 Config” is set to DHCP. If you change this parameter, the system will reboot to make the change take effect.
Page 34: Configuring Network Settings Manually
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Enter the desired values in the Primary DNS and Secondary DNS fields. Click Confirm to accept the change. A dialog box pops up to prompt that settings will take effect after a reboot.
Page 35 Configuring Network Gateway: A gateway is a network point that works as an entrance to another network.  Primary DNS /Secondary DNS: Domain Name System (DNS) servers translates domain  names (for example: www.example.com), which can be easily memorized by humans, to the numerical IP addresses (192.168.1.15) needed for the purpose of computer services and devices worldwide.
Page 36 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method or off. Web User Interface Default: Off Note: If you change this parameter, the system will reboot to make the change take effect. Configures the primary DNS server assigned to the system.
Page 37 Configuring Network Click OK to reboot the phone. To configure a static IPv4 address via web user interface: Click on Network->LAN Configuration. In the IPv4 Config block, mark the Static IP radio box. Enter the desired values in the IP Address, Subnet Mask, Gateway, Primary DNS and Secondary DNS fields.
Page 38: Ipv6 Support
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System IPv6 Support VoIP network based on IPv6 can provide end-to-end security capabilities, enhanced Quality of Service (QoS), a set of service requirements to deliver performance guarantee while transporting traffic over the network.
Page 39 Configuring Network Parameter Description Configuration Method change take effect. Configures the IPv6 default gateway. Default: Blank Remote Control Gateway Note: If you change this parameter, Web User Interface the system will reboot to make the change take effect. Triggers the static IPv6 DNS feature to on or off.
Page 40 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System If you mark the Static IP radio box, configure the IPv6 address and other configuration parameters in the corresponding fields. (Optional.) If you mark the DHCP radio box, you can configure the static DNS address in the corresponding fields.
Page 41: Configuring Network Speed And Duplex Mode
Configuring Network A dialog box pops up to prompt that the settings will take effect after a reboot. Click OK to reboot the phone. To configure IPv6 address assignment method via phone user interface: Select More->Setting->Advanced (default password: 0000) ->Internet Configuration. Select IPv4 &...
Page 42 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Auto Auto means that the switch will negotiate the network speed and duplex mode for the systems to transmit voice or data over Ethernet. This process entails devices first sharing transmission capabilities and then selecting the highest performance transmission mode supported by both systems.
Page 43: Vlan
In addition to manual configuration, the system also supports automatic VLAN discovery via LLDP or DHCP. The assignment takes effect in the following order: assignment via LLDP, manual configuration, then assignment via DHCP. VLAN Feature on Yealink IP Phones For more information on VLAN, refer to...
Page 44: Lldp
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System LLDP LLDP (Linker Layer Discovery Protocol) is a vendor-neutral Link Layer protocol, which allows the system to receive and/or transmit device-related information from/to directly connected devices on the network that are also using the protocol, and store the information about other devices.
Page 45 Software revision of the system. Revision Inventory – Serial Serial number of the system. Number Inventory – Manufacturer name of the system. Manufacturer Name The default value is “IP_Phone”. Inventory – Model Model name of the system. Name The default value is “VC800”/”VC500”.
Page 46 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System TLV Type TLV Name Description Asset ID Assertion identifier of the system. Parameters of LLDP feature on the system are described below. Parameter Description Configuration Method Enables or disables LLDP feature on the system.
Page 47: Manual Configuration For Vlan
Configuring Network Enter the desired time interval in the Packet Interval (1-3600s) field. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot. Click Confirm to reboot the system immediately. To configure LLDP via the remote control: Select More->Setting->Advanced (default password: 0000) ->Advanced Network.
Page 48 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameters of manual VLAN on the system are described below. Parameter Description Configuration Method Enables or disables VLAN for the Internet (WAN) port. Remote Control Default: Disabled Internet Port->Active Web User Interface...
Page 49: Dhcp Vlan
Configuring Network Select the desired value (0-7) from the pull-down list of Priority. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot. Click OK to reboot the phone. To configure VLAN via the remote control: Select More->Setting->Advanced (default password: 0000) ->Advanced Network.
Page 50 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method change take effect. Configures the DHCP option from which the system obtains the VLAN settings. You can configure at most five DHCP options and separate them by commas.
Page 51: 802.1X Authentication
If the authentication server determines the credentials are valid, the system is allowed to access resources located on the protected side of the network. Yealink video conferences systems support the following protocols for 802.1X authentication: EAP-MD5 ...
Page 52 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method EAP-TTLS/EAP-MSCHAPv2  Default: Disabled Note: If you change this parameter, the system will reboot to make the change take effect. Configures the user name for 802.1x authentication. Web User Interface...
Page 53 Configuring Network 2) Enter the password for authentication in the MD5 Password field. b) If you select EAP-TLS: 1) Enter the user name for authentication in the Identity field. 2) Leave the MD5 Password field blank. 3) In the CA Certificates field, click Browse to locate the desired CA certificate (*.pem,*.crt, *.cer or *.der) from your local system.
Page 54 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System (*.pem,*.crt, *.cer or *.der) from your local system. 4) Click Upload to upload the certificate. d) If you select EAP-TTLS/EAP-MSCHAPv2: 1) Enter the user name for authentication in the Identity field. 2) Enter the password for authentication in the MD5 Password field.
Page 55: Configuring The System For Use With A Firewall
Unless the firewall is designed to work with video conferencing equipment, you must configure the firewall to allow incoming and outgoing traffic to the VC800/VC500 system through the reserved ports. Users placing calls through a firewall to systems may experience one-way audio or video if the firewall is not properly configured.
Page 56: Restricting Reserved Ports
The following tables identify the number of ports required per connection by protocol and the type of call. Make sure at least 200 TCP ports and 200 UDP ports are reserved for VC800/VC500 system. Required ports for an H.323 two-way call:...
Page 57 Configuring Network Parameter Description Configuration Method Note: SIP and H.323 calls share the configured ports. If you change this parameter, the system will reboot to make the change take effect. Configures the range of the TCP ports. Valid values: 1-65535 Default range: 50000-50499 Remote Control TCP Port Scope...
Page 58 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Click Confirm to reboot the system immediately. To configure reserved ports via the remote control: Select More->Setting->Advanced (default password: 0000) ->NAT/Firewall. In the Reserved block, configure the range of the UDP ports and TCP ports.
Page 59: Vcs Deployment Method
VCS Deployment Method VCS Deployment Method This chapter provides information on how to deploy your system. This chapter provides the following sections: Traditional Deployment Methods  Cloud Deployment Method  Traditional Deployment Methods If you do not use cloud-based service, you can choose traditional deployment method to deploy your VCS, and dial IP addresses of other devices to make a call.
Page 60: Port Forwarding
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Port Forwarding The most common deployment scenario is deploying the VCS in an intranet (behind a firewall). You must assign a static private IP address to the VCS. In the meantime, do Port forwarding on the firewall.
Page 61  NAT public address from the Yealink-supplied server. Default: Disabled Displays the NAT public  address automatically obtained from the Yealink-supplied Remote Control server if the static NAT is set to NAT Public IP Auto. Address Web User Interface Configures the NAT public ...
Page 62 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System To configure Static NAT for SIP account via web user interface: Click on Account->SIP Account. Select StaticNat from the pull-down list of NAT Traversal. Click Confirm to accept the change. To configure Static NAT for SIP IP call via web user interface: Click on Account->SIP IP Call.
Page 63 VCS Deployment Method Select More->Setting->Advanced (default password: 0000) ->NAT/Firewall. Select the desired value from the pull-down list of Type. Configure the NAT public address in the Public IP Address field if Manual Settings is selected from the pull-down list of Type. Select Save, and then press to accept the change.
Page 64: Stun
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Configures the NAT traversal type. You can configure it for the SIP account or SIP IP call separately. Disabled  STUN Web User Interface NAT Traversal  StaticNat ...
Page 65 IP address and port used, and then informs the client. For more information, refer to RFC3489. Capturing packets after you enable the STUN feature, you can find that the VC800/VC500 video conferencing system sends Binding Request to the STUN server, and then mapped IP address and port is placed in the Binding Response: Binding Success Response MAPPED-ADDRESS: 59.61.92.59:19232.
Page 66 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Configures the NAT traversal type. You can configure it for the SIP account or SIP IP call separately. Disabled  STUN Web User Interface NAT Traversal  StaticNat ...
Page 67 VCS Deployment Method Select STUN from the pull-down list of NAT Traversal. Click Confirm to accept the change. To configure STUN for SIP IP call via web user interface: Click on Account->SIP IP Call. Select STUN from the pull-down list of NAT Traversal. Click Confirm to accept the change.
Page 68: Enabling H.460 Support For H.323 Calls
Select Save, and then press to accept the change. Enabling H.460 Support for H.323 Calls Yealink video conferencing systems support firewall traversal of H.323 calls using H.460 protocols. To use this feature, make sure your gatekeeper supports H.460 feature. Note If you configure H.323 settings and enable H.460 support, the system ignores static NAT settings.
Page 69: Intelligent Traversal
Some branch offices lack IT professionals, which means that professional network configuration (for example: port forwarding) is impossible. Yealink VCS supports intelligent traversal deployment. You can deploy the VCS in an intranet, and assign a private IP address which can access the public network.
Page 70 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System If B disables the audio & video intelligent traversal feature, B sends RTP data to the negotiated IP address of A (private IP address provided in the Session Description Protocol), causing the device display of A appears black screen.
Page 71 VCS Deployment Method seconds by default. If the VCS B in the public network does not share content within 30 seconds, the mapped port will change, so that the VCS B may fail to share content to VCS A later. To solve this problem, enable the data intelligent traversal on VCS A, the VCS A will send keep-alive messages at regular intervals to keep the port open, so that the VCS B can share content normally.
Page 72: Vpn
To use VPN, the compressed package of VPN-related files should be uploaded to the VC800/VC500 systems in advance. The file format of the compressed package must be *.tar. The related VPN files are: certificates (ca.crt and client.crt), key (client.key) and the configuration file (vpn.cnf) of the VPN client.
Page 73 VCS Deployment Method Parameter Description Configuration Method Default: Disabled Note: You need to upload the compressed package of VPN-related files to the system first before enabling the VPN feature. If you change this parameter, the system will reboot to make the change take effect.
Page 74: Cloud Deployment Method
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System To configure VPN via the remote control: Select More->Setting->Advanced (default password: 0000) ->Advanced Network. Check the VPN checkbox. Make sure you have uploaded the compressed package of VPN-related files (*.tar) to the system via web user interface.
Page 75: Configuring Call Preferences
Configure Network Quality Settings  Configuring SIP Settings Yealink VC800/VC500 video conferencing system support Session Initiation Protocol (SIP). If your server supports SIP, you can use SIP to establish calls. SIP Account To establish calls using SIP, you can configure a SIP account for the system.
Page 76 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System SIP account parameters on the system are described below: Parameter Description Configuration Method Enables or disables the SIP account. Remote Control SIP Account Default: Enabled Web User Interface Specifies the user name to use for...
Page 77 Configuring Call Preferences Parameter Description Configuration Method 65535. Default: 5060 Configures the type of transport protocol for the SIP account. UDP—provides best-effort  transport via UDP for SIP signaling. TCP—provides reliable  transport via TCP for SIP signaling. TLS—provides secure ...
Page 78: Sip Ip Call
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method For more information, refer to 3581. Default: Disabled To configure SIP account via web user interface: Click on Account->SIP Account. Configure the SIP account settings. Click Confirm to accept the change.
Page 79 Remote Control Note: When it is set to Enabled on SIP IP Call Web User Interface both sites, the VC800/VC500 can call the far site by dialing an IP address directly. Configures the type of transport protocol for the SIP IP call.
Page 80: Configuring H.323 Settings
Configuring H.323 Settings Yealink VC800/VC500 video conferencing systems support H.323 protocol. If your network uses a gatekeeper, you can register an H.323 account for the system, and specify its H.323 name and extension. This allows others to call the system by entering the H.323 name or extension instead of the IP address.
Page 81 Configuring Call Preferences Parameter Description Configuration Method Configures the gatekeeper mode. Disabled—the system does not use  a gatekeeper. Gatekeeper Remote Control Auto—the system automatically  Type/Gatekeeper discovers a gatekeeper. Web User Interface Mode Manual—specify the IP address and  port for the gatekeeper manually.
Page 82 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Default: blank Enables or disables firewall traversal of H.323 calls using H.460 protocols. Remote Control Default: Disabled H.460 Active Web User Interface For more information, refer to Enabling H.460 Support for H.323 Calls...
Page 83 Configuring Call Preferences Parameter Description Configuration Method an Open Logical Channel (OLC) message and receives an acknowledgement message from the remote system. After receiving the acknowledgement message, the system may then transmit RTP streams to the remote system. Enabled—the system sends an ...
Page 84: H.323 Tunneling
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Click Confirm to accept the change. After successful registration, the display device displays To configure H.323 account via the remote control: Select More->Setting->Advanced (default password: 0000) ->H.323. Configure the H.323 account settings.
Page 85 Configuring Call Preferences Select the desired value from the pull-down list of H.323 Tunneling. Click Confirm to accept the change. To configure H.323 tunneling for H.323 via web user interface: Click on Account->H.323. Select the desired value from the pull-down list of H.323 Tunneling.
Page 86: Configuring Video Conference Platform
You can log into the Yealink VC Cloud Management Service platform, and dial other Yealink Cloud numbers to establish a conversation. If you want to place a call to a Yealink Cloud contact who is in the same Yealink Cloud directory as you, you can enter the 9-digit Cloud number or the extension (the last four Cloud number) to place a call.
Page 87  Custom  Default: Yealink VC Cloud Management Service Specifies the method for logging into the Yealink VC Cloud Management Service platform. PIN Code Login: This method  uses the user’s PIN code to log into the Yealink VC Cloud Management Service platform.
Page 88 Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select Yealink VC Cloud Management Service from the pull-down list of Platform Type. Select the desired sign-in method from the pull-down list of Login Type. Select PIN Code Login, enter your PIN code in the Pin Code field.
Page 89 Enter the IP address or domain name of the Yealink VC Cloud Management Service platform in the Server field. After successful registration, the display device displays Note A Yealink Cloud account can be used to log into five Cloud systems at most simultaneously.
Page 90: Logging Into Yealink Meeting Server
Logging into Yealink Meeting Server Yealink VC800/VC500 video conferencing systems support YMS accounts. The enterprise administrator uses the Yealink Meeting Server (YMS) to assign each user an individual YMS Yealink Meeting Server account. For more information on how to add YMS accounts, refer to...
Page 91 ID next time. To configure Yealink Meeting Server via web user interface: Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select Yealink Meeting Server from the pull-down list of Platform Type.
Page 92: Logging Into Third-Party Platform
If enterprise administrator enables the Device upgrade feature on Yealink Meeting Server, video conferencing systems that log into the Yealink Meeting Server will upgrade firmware automatically once the current firmware version is different from the one on Yealink Meeting Server.
Page 93 Default: Enabled Remote Control Cloud Account Note: If it is disabled, the system Web User Interface cannot log into the StarLeaf Cloud platform. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 94 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System To configure StarLeaf Cloud platform via web user interface: Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select StarLeaf from the pull-down list of Platform Type. Configure the StarLeaf Cloud platform.
Page 95 Default: Enabled Remote Control Cloud Account Note: If it is disabled, the system Web User Interface cannot log into the Zoom Cloud platform. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 96 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method port is given. Default: TCP Configures the registration expiration time (in seconds) of the Cloud server. Web User Interface Server Expires Default:3600 Configures the interval (in seconds) that the system sends keep-alive messages to the registry server.
Page 97 Enables or disables the Cloud feature. Remote Control Default: Enabled Cloud Account Web User Interface Note: If it is disabled, the system cannot register the Pexip account. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 98 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Pexip account. Web User Interface Default: Blank Specifies the user name when Remote Control registering a Pexip account. Username Web User Interface Default: Blank Specifies the password associated with...
Page 99 Configuring Call Preferences Parameter Description Configuration Method information will be filled automatically when you enter the alias next time. Configures the interval (in seconds) that the system sends keep-alive messages to the registry server. So Web User Interface Keep Alive Interval that the registry server will keep the connection open with the client.
Page 100 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System In the Cloud Account field, check the Enabled checkbox. Select Pexip from the pull-down list of Platform Type. Configure the Pexip account settings. Check the Remember Password checkbox to remember your registration information.
Page 101 Configuring Call Preferences Parameter Description Configuration Method protocol for the BlueJeans Cloud platform. UDP—provides best-effort  transport via UDP for SIP signaling. TCP—provides reliable transport  via TCP for SIP signaling. TLS—provides secure  communication of SIP signaling. DNS-NAPTR—performs the DNS ...
Page 102 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Configure the BlueJeans Cloud platform. Click Confirm to accept the change. To configure BlueJeans Cloud platform via the remote control: Select More->Setting->Advanced (default password: 0000)->Video Conference Platform. In the Cloud Account field, check the Enabled checkbox.
Page 103 Configuring Call Preferences Parameter Description Configuration Method Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom  Platform Type Web User Interface Pexip  BlueJeans  Mind  Custom ...
Page 104 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method connection open with the client. Default: 30 To configure Mind platform via web user interface: Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account.
Page 105 Enables or disables the Cloud feature. Remote Control Default: Enabled Cloud Account Web User Interface Note: If it is disabled, the system cannot register the custom account. Configures the platform type. Yealink VC Cloud Management  Service Yealink Meeting Server  StarLeaf  Remote Control Zoom ...
Page 106 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method name of the custom server. Web User Interface Host Default: Blank Configures the port of the custom server. Web User Interface Port Default: 0 Configures the type of transport protocol for the custom platform.
Page 107 Configuring Call Preferences To configure custom account via web user interface: Click on Account->VC Platform. Select Enabled from the pull-down list of Cloud Account. Select Custom from the pull-down list of Platform Type. Configure the custom account settings. Click Confirm to accept the change. To configure custom account via the remote control: Select More->Setting->Advanced (default password: 0000)->Video Conference Platform.
Page 108: Logging Out Of The Cloud Platform
If you do not register a Cloud account, or you have registered a Yealink Cloud account or YMS account, you can configure a third-party VMR in advance, so that you can quickly join a VMR...
Page 109 Default: Zoom Web User Interface VMR Name 1 Note: It only works when you do not log into a Cloud platform, or you only register a Yealink Cloud account/YMS account. Configures the virtual meeting room server address. Default: zoomcrc.com Web User Interface...
Page 110 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method account/YMS account. Configures the virtual meeting room server address. Default: Blank Web User Interface VMR Server 3 Note: It only works when you do not log into a Cloud platform, or you only register a Yealink Cloud account/YMS account.
Page 111 Configuring Call Preferences To configure the third-party virtual meeting room via web user interface: Click on Setting->3rd-Party VMR. Enter virtual meeting room name and server address in the corresponding fields respectively. Click Confirm to accept the change. The VMRs will appear at the pull-down list of Call Type on your dialing screen. You can select the desired third-party platform to call corresponding VMRs quickly.
Page 112: Dtmf
These packets use RFC 2833 format and must have a payload type that matches what the other end is listening for. The default payload type for RTP Event packets is 101 and the payload type is configurable. The VC800/VC500 uses the configured value to negotiate with the other end during call establishment.
Page 113 Configuring Call Preferences INBAND DTMF digits are transmitted within the audio of the IP phone conversation. It uses the same codec as your voice and is audible to conversation partners. SIP INFO DTMF digits are transmitted by the SIP INFO messages when the voice stream is established after a successful SIP 200 OK-ACK message sequence.
Page 114 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Cloud platform, SIP account or SIP IP Type（96~127） call separately. Default: 101 To configure DTMF type for Cloud platform via web user interface: Click on Account->VC Platform. Select the desired value from the pull-down list of DTMF Type.
Page 115 Configuring Call Preferences Enter the desired value in the DTMF Payload Type(96~127) field. Click Confirm to accept the change. To configure DTMF type for SIP IP call via web user interface: Click on Account->SIP IP Call. Select the desired value from the pull-down list of DTMF Type. If SIP INFO or RFC2833+ SIP INFO is selected, select the desired value from the pull-down list of DTMF Info Type.
Page 116 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System DTMF parameters for H.323 protocol on the system are described below: Parameter Description Configuration Method Configures the DTMF type. You can configure it for the StarLeaf Cloud platform or H.323 call separately.
Page 117: Codecs
Configuring Call Preferences Select the desired value from the pull-down list of DTMF Type. Click Confirm to accept the change. Codecs CODEC is an abbreviation of COmpress-DECompress, and is capable of coding or decoding a digital data stream or signal by implementing an algorithm. The object of the algorithm is to represent the high-fidelity audio/video signal with a minimum number of bits while retaining quality.
Page 118 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System The following table summarizes the supported audio codecs on the system: Codec Algorithm Bit Rate Sample Rate Reference 8-12 Kbps 8 Ksps 16-20 Kbps 12 Ksps Opus opus 28-40 Kbps 16 Ksps...
Page 119 Configuring Call Preferences Parameter Description Configuration Method Enables or disables the special audio codec byte sequence. Disabled—the system  maintains current byte sequence for audio codec. Enabled—If you hear noise or  you cannot hear voice during a Special audio call with a device of other Web User Interface codec byte...
Page 120: Video Codecs
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Video Codecs The video codec that the system uses to establish a call should be supported by the server. When placing a call, the system will offer the enabled video codec list to the server and then use the video codec negotiated with the called party according to the priority.
Page 121: Call Protocol
Configuring Call Preferences Select the desired video codec from the Enable Codecs column, and click adjust the priority of the selected video codecs. Click Confirm to accept the change. Call Protocol The system supports SIP and H.323 protocols for incoming and outgoing calls. The default call protocol on the system is Auto.
Page 122: Account Polling
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method protocol for placing calls. Default: Auto To configure call protocol via web user interface: Click on Setting->Call Features. Select the desired value from the pull-down list of Call Protocol.
Page 123 Click on Setting->Call Features. Select the desired value from the pull-down list of Account Polling. Click Confirm to accept the change. The following example shows an example. Scenario: System A is registered with a Yealink Cloud account and a SIP account.
Page 124: Conference Management
Conference Management Conference Type VC800/VC500 video conferencing system can act as a virtual meeting room, so that other devices can dial the VC800/VC500 video conferencing system to join a meeting. VC500 video conferencing endpoint and VC800 video conferencing system without a multipoint license can host a Regular Mode conference only.
Page 125 Click Confirm to accept the change. Note For VC500 and VC800 that has no multipoint license, the regular mode conference supports up to one video call and 5 voice calls (a conference moderator and 6 participants). For VC800 with a multipoint license, the number of participants depends on the multipoint license you imported.
Page 126  join the meeting, the moderator does not join the meeting. If you import a multipoint license to the VC800 system, you can allocate the MCU ways between two virtual meeting rooms. If you import an 8 ways multipoint license to the VC800 system, X+Y<=8. Two virtual ...
Page 127: Meeting Password
Configuring Call Preferences Parameter Description Configuration Method Allocates the maximum Multipoint Allocation ways of video calls for Web User Interface ->Virtual Meeting Room 2 virtual meeting room 2. To configure VMR mode conference via web user interface: Click on Setting->Conference Setting. Select VMR Mode from the pull-down list of Conference Type.
Page 128 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System The meeting password parameter on the system is described below: Parameter Description Configuration Method Enables or disables the system to configure a password for virtual meeting room1. Virtual Meeting Web User Interface Room 1->Meeting...
Page 129: Joining The Meeting
Users in the whitelist can join your conference call directly without meeting password even if you have enabled the meeting password feature. VC800/VC500 video conferencing system supports up to 100 whitelist records. Meeting whitelist is configurable via web user...
Page 130 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System The meeting whitelist parameter on the system is described below: Parameter Description Configuration Method Add the IP address, account or domain name of the remote system Meeting White list Web User Interface to the meeting whitelist.
Page 131: Meeting Blacklist
VC800/VC500 will refuse incoming calls from the blacklist automatically. VC800/VC500 will not remind incoming calls and save call history from blacklist. VC800/VC500 supports up to 100 blacklist records. Blacklist is configurable via web user interface only. The meeting blacklist parameter is described below:...
Page 132: Voice Activation
Click Confirm. Voice Activation Voice activation is only applicable to VC800 system with a multipoint license. It is not applicable to VC500 endpoint. Voice activation displays the active speaker in largest pane. Other participants are displayed in a strip beside the active speaker. To minimize the changes in the layout, when a new speaker is identified, the previous speaker is replaced by the new speaker.
Page 133: View Switching
Voice activation takes effect only when there are more than two participants in a conference call. View Switching View switching is only applicable to VC800 system with a multipoint license. It is not applicable to VC500 endpoint). View switching enables to switch video images on the display device automatically. The switching is initiated when the number of participants exceeds the number of windows in the selected video layout.
Page 134 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method automatically every 30 seconds. Switches one video image at a time. Web User Interface Single View Round Switches all video images at a time. Web User Interface Full Screen Round To configure view switching via web user interface: Click on Setting->Conference Setting.
Page 135 Configuring Call Preferences 1+N Mode Up to 8 video images can be displayed in Speaker View layout and OnePlusN layout. When the number of participants exceeds 8, all participants’ video images (except the active speaker) will be switched automatically. The view switching parameter is described below: Parameter Description Configuration Method...
Page 136: Default Layout Of Single Screen
Default Layout of Single Screen When only one display device is connected to the VC800/VC500 codec (single screen), you can configure the default layout when a call is established. The parameters of default layout are described below:...
Page 137 Configuring Call Preferences Parameter Description Configuration Method Equal  Picture In Picture  Default: Picture In Picture If it is set to Remote big Local small, the remote video image is shown in big size, and the local video image below is shown in small size.
Page 138: Do Not Disturb
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Click Confirm to accept the change. Do Not Disturb Do not Disturb allows the system to reject all incoming calls automatically. You can activate the DND mode for the system when it is idle, and the DND mode will be deactivated after the system places a call.
Page 139: Auto Answer
Configuring Call Preferences To enable the DND mode via the CP960 conference phone when the system is idle: Swipe down from the top of the screen. to enable DND. If the DND feature is enabled, the touch screen prompts “ DND mode is enabled”.
Page 140 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Auto answer mute feature is configurable only when the auto answer is enabled. Enables or disables the system to automatically answer the incoming multipoint call. Remote Control Auto Answer...
Page 141: Auto Dialout Mute
Configuring Call Preferences The display device will display To configure auto answer via the CP960 conference phone: Swipe down from the top of the screen. to enable or disable auto answer. If the auto answer feature is enabled, the icon will appear on the status bar of the touch screen.
Page 142: Call Match
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Call Match The call match feature allows the system to search for entries automatically from the search source list based on the entered string. Once matched, the results will be displayed on the screen.
Page 143: Ringback Timeout
Press to exit. Ringback Timeout Ringback timeout defines a specific period of time within which the VC800/VC500 video conferencing system will cancel the dialing if the call is not answered. The ringback timeout parameter on the system is described below:...
Page 144: Auto Refuse Timeout
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method answered within 180s. To configure ringback timeout via web user interface: Click on Setting->Call Features. Select the desired value from the pull-down list of Ringback Timeout(30-240). Click Confirm to accept the change.
Page 145: Sip Ip Call By Proxy
Configuring Call Preferences To configure auto refuse timeout via web user interface: Click on Setting->Call Features. Select the desired value from the pull-down list of Auto Refuse Timeout (30-240). Click Confirm to accept the change. SIP IP Call by Proxy You can use SIP IP address or SIP account to dial an URI address (8000@XX.com).
Page 146: Configure Network Quality Settings
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System To configure the SIP IP call by proxy via web user interface: Click on Setting->Call Features. Select the desired value from the pull-down list of SIP IP Call by Proxy. Click Confirm to accept the change.
Page 147: Adjusting Mtu Of Data Packets
Configuring Call Preferences Video call rate parameters on the system are described below: Parameter Description Configuration Method Specifies the maximum video call Remote Control rate. Video Call Rate Web User Interface Default: 2000kb/s To configure video call rate via web user interface: Click on Setting->Call Features.
Page 148 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System The MTU parameter on the system is described below. Parameter Description Configuration Method Specifies the maximum MTU size (in bytes) of data packets sent by the system. Valid Values: Integer from 1000 to...
Page 149: Quality Of Service
Configuring Call Preferences Select the desired value from the pull-down list of Restricted Single Packet Mode. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot. Click Confirm to reboot the system immediately. To configure MTU via the remote control: Select More->Setting->Advanced (default password: 0000) ->Advanced Network.
Page 150 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Data QoS To ensure good call quality, data packets (for example: SIP signaling and H.225 call signaling) emanated from the system should be configured with a high transmission priority. QoS feature parameters on the system are described below.
Page 151: Frame Rate And Resolution
Configuring Call Preferences Click on Network->Advanced. Select Enabled from the pull-down list of QoS Enable. Enter the desired values in the corresponding fields. Click Confirm to accept the change. A dialog box pops up to prompt that the settings will take effect after a reboot. Click Confirm to reboot the system immediately.
Page 152 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Configures the content sharing mode. Sharing Document- select this  Content Sharing value to save bandwidth when Web User Interface ->Content Sharing you are sharing a document. Mode Sharing Video- select this ...
Page 153: Noise Suppression
Configuring Call Preferences To configure the frame and resolution via web user interface: Click on Setting->Video & Audio. In the Content Sharing field, select the desired value from the pull-down list of Content Sharing Mode, Frame and Resolution. In the Main field, select the desired value from the pull-down list of Enable 60fps, Frame and Resolution.
Page 154 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Enables or disabled the noise barrier feature. Web User Interface Noise Barrier Default: Disabled To configure noise suppression via web user interface: Click on Setting->Video & Audio. Select the desired value from the pull-down list of TNS.
Page 155: Configuring System Settings
Configuring System Settings Configuring System Settings This chapter provides information for making configuration changes for the system, such as language, time and date, backlight of the CP960 conference phone, video&audio settings and camera settings: Topics include: General Settings  Configuring Audio Settings ...
Page 156: Site Name
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select the desired value from the pull-down list of Custom Key Type. Click Confirm to accept the change. Site Name When the system is idle, the site name is displayed on the status bar of display device. You can make an IP address call to the far site, the site name will be displayed on the display device of the far site.
Page 157: Backlight Of The Cp960 Conference Phone
Configuring System Settings Edit the site name in the Site Name field. Click Confirm to accept the change. The display device will display the changed site name. To configure the site name via the remote control: Select More->Setting->Basic->Site Name. Edit the site name in the Site Name field. Select Save, and then press to accept the change.
Page 158: Language
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System To configure the backlight time of the CP960 conference phone via web user interface: Click on Setting->General. Select the desired value from the pull-down list of Backlight Time. Click Confirm to accept the change.
Page 159: Date & Time
Configuring System Settings Turkish and Russian. The language parameters on the system are described below: Parameter Description Configuration Method Specifies the language for the web Web User Interface Language user interface Specifies the language for the display device and the CP960 Remote Control Language conference phone.
Page 160 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System system cannot obtain the time and date from the NTP server, you need to manually configure them. The time and date can use one of several different formats. Time Zone A time zone is a region on Earth that has a uniform standard time. It is convenient for areas in close commercial or other communication to keep the same time.
Page 161 Configuring System Settings Configuration Parameter Description Method The available types for the Time system are: Disabled-not use DST.  Enabled-use DST.  You can manually configure the start time, end time and offset according to your needs. Automatic-use DST.  DST will be configured automatically.
Page 162 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Configuration Parameter Description Method to Enabled. When the DST calculation DST Start Month method is set to By Week. DST Start Day of Week Configures the time to start DST. Web User Interface...
Page 163 Configuring System Settings Configuration Parameter Description Method MM/DD/YY  DD MMM YYYY  WWW DD MMM  Default: YYYY-MM-DD To configure the NTP server, time zone and DST via web user interface: Click on Setting->Date& Time. Select Disabled from the pull-down list of Manual Time. Select the desired time zone from the pull-down list of Time Zone.
Page 164 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Enter the desired time in the End Hour of Day field. Enter the desired offset time in the Offset (minutes) field. Click Confirm to accept the change. To configure the time and date manually via web user interface: Click on Setting->Date&...
Page 165: Screen Saver Waiting Time
Configuring System Settings Select the desired value from the pull-down list of Date Format. Click Confirm to accept the change. To configure the time and date format via the remote control: Select More->Setting->Basic->Date & Time. Configure the desired values. Select Save, and then press to accept the change.
Page 166: Automatic Sleep Time
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select desired value from the pull-down list of Screen Saver Wait Time. Click Confirm to accept the change. To configure the screen saver waiting time via the remote control: Select More->Setting->Basic->Screensaver. Select desired value.
Page 167: Hiding Ip Address
Configuring System Settings To configure the automatic sleep time via web user interface: Click on Setting->General. Select desired value from the pull-down list of Automatic Sleep Time. Click Confirm to accept the change. To configure the automatic sleep time via the remote control: Select More->Setting->Basic->Automatic Sleep Time.
Page 168: Hiding Heading Time
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select the desired value from the pull-down list of Hide IP Address. Click Confirm to accept the change. Hiding Heading Time The status bar of the display device displays current time and date. You can choose to hide time and date on the status bar.
Page 169: Hiding Icons In A Call
Configuring System Settings Select the desired value from the pull-down list of Hide Heading Time. Click Confirm to accept the change. Note This feature will not affect the time displayed on the status bar of CP960 conference phone. Hiding Icons in a Call During a call, the system will display some information and icons (such as call time, mute icon and recording icon) by default, you can know the call status from these information and icons.
Page 170 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method call. Disabled- the system does not  display mute icon during a call. Hide with UI- the system  displays mute icon during a call, but the mute icon will disappear when the status bar is hidden.
Page 171 Configuring System Settings Parameter Description Configuration Method Enables or disables the system to hide site name icon during a call. Disabled- the system does not  display site name icon during a call. Hide with UI- the system  Web User Interface Sitename Icon displays site name icon during a call, but the site name will...
Page 172 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Enables or disables the system to hide output mute icon (output volume is set to 0: ) during a call. Disabled- the system does not  display output mute icon during a call.
Page 173: Relog Offtime
Configuring System Settings Select the desired values from the pull-down lists of Time Icon, Mute Icon, Camera Icon, Recording Icon, Sitename Icon, Hold Icon, Encrypt Icon, OutPut Mute Icon, and SecondScreen Icon. Click Confirm to accept the change. Relog Offtime The system will log out of the web user interface automatically after being inactive for a period of time (default: 5 minutes).
Page 174: Keyboard Input Method
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Enter the desired time in the ReLogOffTime (1-1000min) field. Click Confirm to accept the change. Keyboard Input Method On-screen keyboard on the display device supports English and Russian input methods. You can enter characters using the enabled input method. Changing keyboard input method is configurable via web user interface only.
Page 175: Usb Configuration
Configuring System Settings To adjust the display order of the enabled input methods, select the desired list, and click Click Confirm to accept the change. To change keyboard input method via the remote control: In the editing field, select , and then press The display device appears the on-screen keyboard.
Page 176: Configuring Audio Settings
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method change take effect. To configure USB configuration via web user interface: Click on Setting->Video & Audio. Select the desired value from the pull-down list of USB Enable. Click Confirm to accept the change.
Page 177: Audio Output
Configuring System Settings Select the desired value from the pull-down list of Key Tone. Click Confirm to accept the change. To configure the key tone via the remote control: Select More->Setting->Basic. Mark the radio box in the Key Tone field. Press to exit.
Page 178 VCS Phone> HDMI>Line Output. If the audio output with highest priority is removed from the VC800/VC500, the VC800/VC500 will select the next highest priority device. You can also specify the desired audio output via the remote control or the web user interface.
Page 179: Eq Self Adaption
Configuring System Settings Parameter Description Configuration Method device must be VCS Phone or VCS Phone+Wireless Microphone. To configure the audio output via web user interface: Click on Setting->Video & Audio. Select the desired value from the pull-down list of Audio Output. Click Confirm to accept the change.
Page 180: Audio Input
 The priority of audio input is: By default, the VC800/VC500 automatically selects the audio input with the highest priority. If you select “VCS Phone + Wireless Microphone” option, the VC800/VC500 will use CP960 conference phone and CPW90 expansion microphones to pick up audio at the same time.
Page 181  CPW90 wireless microphones Line Input- audio input device  connected to the Line In port on the VC800 codec USB Line in - audio input  device connected to the USB port on the VC500 codec using a USB to Line-in adapter Default: Auto.
Page 182: Tones
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method only if Audio Input is selected to Line Input/USB Line in. If you change this parameter, the system will reboot to make the change take effect. To configure the audio input device via web user interface: Click on Setting->Video &...
Page 183 Configuring System Settings Czech  Czech ETSI  Denmark  Finland  France  Germany  Great Britain  Greece  Hungary  Lithuania  India  Italy  Japan  Mexico  New Zealand  Netherlands  Norway  Portugal ...
Page 184 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Tones parameters on the system are described below: Parameter Description Configuration Method Customizes tones or selects the desired country tone set. Web User Interface Select Country Default: Custom Customizes the ring-back tone for the system.
Page 185 Configuring System Settings Parameter Description Configuration Method Default: Blank Note: It only works if the parameter “Select Country” is set to Custom. Customizes the call waiting tone for the system. For more information on how to customize the tone, refer to the Web User Interface Call Waiting parameter “Ring Back”.
Page 186: Configuring Video Settings
The Yealink video conferencing system supports the standard H.239 protocol and BFCP (Binary Floor Control Protocol). H.239 protocol is used when sharing content with the far site in H.323 calls.
Page 187 Configuring System Settings Select the desired value from the pull-down list of H.239. Click Confirm to accept the change. To configure H.239 dual-stream protocol for H.323 call via web user interface: Click on Account->H.323. Select the desired value from the pull-down list of H.239.
Page 188 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Click Confirm to accept the change. To configure BFCP dual-stream protocol for Zoom/Pexip/BlueJeans/Mind/Custom platform via web user interface: Click on Account->VC Platform. Select Zoom/Pexip/BlueJeans/Mind/Custom from the pull-down list of Platform Type. Select the desired value from the pull-down list of BFCP.
Page 189 Configuring System Settings Select the desired value from the pull-down list of BFCP. Click Confirm to accept the change. To configure BFCP dual-stream protocol for SIP IP call via web user interface: Click on Account->SIP IP Call. Select the desired value from the pull-down list of BFCP. Click Confirm to accept the change.
Page 190: Mix Sending
In the Presentation block, select the desired value from the pull-down list of Mix. Click Confirm to accept the change. Using VCC22 Video Conferencing Cameras You can connect up to 8 VCC22 video conferencing cameras to the VC800 video conferencing Yealink VCC22 Camera Quick Start Guide system. For more information, refer to...
Page 191 Web User Interface Camera 1 to 8-the connected  CP960 Conference Phone VCC22 conferencing cameras Default: VC800 Camera To control VCC22 camera via web user interface: Click Home. Click Camera Layout. Click the desired camera. Hover your cursor over yourself, and then click Click the navigation key to adjust the angle of the camera.
Page 192 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Tap the navigation key to adjust the angle of the camera. to adjust the focus of the camera. Adjusting Camera Layout During a call, all video streams captured from the connected local cameras are synthesized to one video stream, and then sent to the far site.
Page 193: Configuring Camera Settings
VCC22 camera (it is Web User Interface Camera configurable when VCC22 camera is connected). All Camera—select all cameras.  Default: VC800 Camera/VC500 Camera Enables or disables the VCC22 video conferencing camera. It is configurable when VCC22 video Web User Interface Status conferencing camera is connected.
Page 194 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method backlight environment. If the environment light is dark, you can increase the compensation value. Default: 1 Configures the value of camera flicker frequency. 50Hz  60Hz  Remote Control...
Page 195 Configuring System Settings Parameter Description Configuration Method is configured to Manual. Configures the blue gain of the camera. Valid Values: 0-100 Remote Control Blue Gain Default: 50 Web User Interface Note: You can set this parameter only when the white balance mode is configured to Manual.
Page 196 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Specifies the noise reduction (2D) mode.  Remote Control Noise Reduction  (2D) Web User Interface Middle  High  Default: Middle Specifies the noise reduction (3D) mode.
Page 197: Far-End Camera Control
Configuring System Settings To configure camera settings via web user interface: Click on Setting->Camera. Configure the camera settings. Click Confirm to accept the change. To configure camera settings via the remote control: Select More->Setting ->Camera Setting. Configure the camera settings. Select Save, and then press to accept the change.
Page 198: Camera Control Protocol
Camera Control Protocol VC800/VC500 video conferencing system supports camera control protocols: FECC (Far End Camera Control). You can enable the FECC protocol for SIP call or H.323 call. If far site wants to control the local camera, both the far site and near site should enable the camera control protocol simultaneously.
Page 199 Enabled. For SIP account, the default value is Disabled. Note: You cannot configure it for the Yealink/StarLeaf Cloud platform. To configure FECC(H.323) camera control protocol for StarLeaf Cloud platform via web user interface: Click on Account->VC Platform. Select StarLeaf from the pull-down list of Platform Type.
Page 200 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System To configure FECC(H.323) camera control protocol for H.323 calls via web user interface: Click on Account->H.323. Select the desired value from the pull-down list of FECC(H.323). Click Confirm to accept the change.
Page 201 Configuring System Settings Select the desired value from the pull-down list of FECC(SIP). Click Confirm to accept the change. To configure FECC(SIP) camera control protocol for SIP calls via web user interface: Click on Account->SIP Account.
Page 202 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select the desired value from the pull-down list of FECC(SIP). Click Confirm to accept the change. To configure FECC(SIP) c camera control protocol for SIP IP call via web user interface: Click on Account->SIP IP Call.
Page 203: Consumer Electronics Control (Cec)
Consumer Electronics Control (CEC) is a feature of HDMI designed to allow users to command and control devices connected through HDMI by using only one remote control. CEC feature is enabled by default on Yealink video conferencing system. Ensure that all display devices connected to the system supports and enables CEC feature.
Page 204: Output Resolution
VC800/VC500 video conferencing system supports output resolution adjustment. You can adjust output resolution of primary/secondary display device respectively. Make sure the display device has connected to the VC800/VC500 codec before configuration. The output resolution parameters on the system are described below.
Page 205: Video Recording
Video Recording Before recording video, make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. For more information, please refer to USB Configuration on page 159.
Page 206 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System The video recording parameters on the system are described below. Parameter Description Configuration Method Enables or disables the video recording feature on the system. Default: Enabled Web User Interface Recording If it is set to Disabled, you cannot record video.
Page 207 Configuring System Settings If you connect dual screen, select the desired value from the pull-down list of Dual Screen Recording Setting. Click Confirm to accept the change. To record video via the remote control via the remote control: Press to start recording and then press again to stop recording.
Page 208: Screenshot
You can capture the screenshot from the camera via the remote control, CP960 conference phone or web user interface. Make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled. For...
Page 209 Configuring System Settings To capture screenshots via the web user interface when the system is idle or during a call: Click Home Click Screenshot. To capture screenshots via the remote control when the system is idle or during a call: is set to Screenshot key, press to capture screenshot.
Page 210 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 211: System Management
 contacts (conference contacts are available only when a multipoint license is imported to the VC800 system. The VC500 endpoint can store up to 500 local contacts, and does not support conference contacts). A conference contact consists of one or more local contacts. You can establish a conference call quickly by calling conference contacts.
Page 212 Third party device: The devices without YMS accounts. VMR: It is also called the Permanent VMR. The enterprise administrator can determine whether to synchronize the permanent VMR to the VC800/VC500. Note StarLeaf/Zoom/Pexip/BlueJeans/Mind platform does not provide Cloud contacts for video conferencing system.
Page 213 System Management To add conference contacts (only applicable to VC800 with a multipoint license) via web user interface: Click on Directory->Local Directory. Check the checkboxes of the desired contacts. Select Conf from the pull-down list of New Contact. Click New Contact, and select Conf.
Page 214 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Click in the pop-up detail box to place a video or voice call. The web user interface prompts” Connecting, please wait!” and jumps automatically to the Home screen. To import an XML file of the local contact list via web user interface: Click on Directory->Local Directory.
Page 215 System Management The web user interface is shown below: (Optional.) Check the The first line as the title checkbox. It will prevent importing the title of the local contact information which is located in the first line of the CSV file. (Optional.) Check the Delete Old Contacts checkbox.
Page 216: Ldap
LDAP (Lightweight Directory Access Protocol) is an application protocol for accessing and maintaining information services for the distributed directory over an IP network. Yealink VC800/VC500 system is configurable to interface with a enterprise directory server that supports LDAP version 2 or 3.
Page 217 System Management The following LDAP servers are supported: Microsoft Active Directory  Sun ONE Directory Server  Open LDAP Directory Server  Microsoft Active Directory Application Mode (ADAM)  The biggest plus for LDAP is that users can access the central LDAP directory of the corporation using the system.
Page 218 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Abbreviation Name Description ipPhone IPphoneNumber Home phone number LADP parameters are described below: Parameter Description Configuration Method Enables or disables the LDAP feature on the system. Web User Interface LDAP Enable Default: Disabled Configures the name attribute for LDAP searching.
Page 219 LDAP server. Configures the root path of the LDAP search base. Web User Interface LDAP Base Example: cn=manager,dc=yealink,dc=cn Configures the maximum number of search results to be returned by the Web User Interface Max Hit(1~32000) LDAP server.
Page 220 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Example: %cn Configures the protocol for the LDAP server. Web User Interface Protocol Note: Make sure the protocol value corresponds with the version assigned on the LDAP server.
Page 221: Call History
Click Confirm to accept the change. Call History The VC800/VC500 video conferencing system maintains call history lists of All Calls, Missed Calls, Placed Calls and Received Calls. The system supports up to 100 history entries, including local history entries and Cloud history entries.
Page 222 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System The web user interface displays all call history. Click All Calls, select the desired call history list. To place a call from the call history list via web user interface: Click on Directory->History.
Page 223: Search Source List In Dialing
Cloud contacts and YMS contacts appear in the search source list only when you log into the Yealink VC Cloud Management Service or register a YMS account. To match the desired list, you need to enable the search source list first. If you want to match the LADP list, make sure LDAP is already configured.
Page 224: License
License Device Type License If the VC800/VC500 is a demo machine, namely it is used by agents to demonstrate system functions to the customers. The display device will prompt “DEMO ONLY, NOT FOR RESELL”. A DEMO machine supports 24 ways multipoint calls (an original caller and 24 other sites). You can change the VC800/VC500 from a demo machine to be a normal machine by importing a device type license.
Page 225: Multipoint License
The device type will change from “Demo Machine” to “Normal Machine”. Multipoint License You can use your VC800 system to participate in multipoint conferences. Multipoint conferences require a multipoint license. Multipoint license is configurable via web user interface only. Multipoint license is not applicable to VC500 endpoint.
Page 226 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System The multipoint license parameters on the system are described below. Parameter Description Configuration Method Import a multipoint license. Web User Interface Load License File Indicates whether a multipoint license has been imported to the VC800 system or not.
Page 227 System Management To view multipoint license status via the remote control: Select More->Status->License. To view multipoint license status via the CP960 conference phone: ->License. Note Upgrading the system or performing a factory reset will not affect the imported multipoint license. If the system has been imported a trial multipoint license and the license has not expired, and you import a permanent multipoint license to the system, the permanent multipoint license will overwrite the trial multipoint license.
Page 228 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 229: Configuring Security Features
Configuring Security Features Configuring Security Features This chapter provides information for making configuration changes for the following security-related features: User Mode  Administrator Password  Web Server Type  Transport Layer Security  Secure Real-Time Transport Protocol  H.235  Defending against Attacks ...
Page 230: Administrator Password
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method web user interface. Note: It can only be configured when the user mode is enabled. The system supports ASCII characters 32-126(0x20-0x7E) in passwords. You can leave the password blank.
Page 231: Web Server Type
Configuring Security Features Parameter Description Configuration Method Note: The default administrator password is “0000”. Configures a new administrator password. Remote Control New Password Note: You can leave the password Web User Interface blank. Enters the new configured administrator password. Remote Control Confirm Password Note: The entered password must Web User Interface...
Page 232 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System that encrypts and decrypts user page requests as well as the pages returned by the web server. Both the HTTP and HTTPS port numbers are configurable. Web server type parameters on the system are described below:...
Page 233: Transport Layer Security
Configuring Security Features Enter the desired HTTPS port in the HTTPS Port field. Click Confirm to accept the change. To configure web server type via the remote control: Select More->Setting->Advanced (default password: 0000) ->Advanced Network. Select the desired value from the pull-down list of Web Server Type. Select Save, and then press to accept the change.
Page 234: Tls Transport Protocol
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System EDH-RSA-DES-CBC3-SHA  EDH-DSS-DES-CBC3-SHA  DES-CBC3-SHA  DES-CBC3-MD5  DHE-RSA-AES128-SHA  DHE-DSS-AES128-SHA  AES128-SHA  RC2-CBC-MD5  IDEA-CBC-SHA  DHE-DSS-RC4-SHA  RC4-SHA  RC4-MD5  RC4-64-MD5  EXP1024-DHE-DSS-DES-CBC-SHA  EXP1024-DES-CBC-SHA  EDH-RSA-DES-CBC-SHA ...
Page 235 For Zoom/Pexip/BlueJeans/Mind/Custom platform, the default value is TCP. For SIP account, the default value is UDP. Note: You cannot configure it for the Yealink/StarLeaf Cloud platform. To configure TLS for the Zoom/Pexip/BlueJeans/Mind/Custom platform via web user interface: Click on Account->VC Platform.
Page 236 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select TLS from the pull-down list of the Transport. Click Confirm to accept the change. To configure TLS for the SIP account via web user interface: Click on Account->SIP Account. Select TLS from the pull-down list of the Transport.
Page 237: Managing The Trusted Certificates List
Configuring Security Features Managing the Trusted Certificates List When the system serves as a TLS client and requests a TLS connection with a server, the system should verify the server certificate sent by the server to decide whether it is trusted based on the trusted certificates list.
Page 238 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Default: Default Certificates Note: If you change this parameter, the system will reboot to make the change take effect. Configures the access URL of the custom trusted certificate used to authenticate the Upload connecting server.
Page 239: Managing The Server Certificates
MAC address) and issued by the Yealink Certificate Authority (CA). A generic server certificate: It is installed by default and is issued by the Yealink Certificate Authority (CA). Only if no unique certificate exists, the system may send a generic certificate for authentication.
Page 240 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Server certificates parameters on the system are described below: Parameter Description Configuration Method Configures the type of the server certificates for the system to send for TLS authentication. Default Certificates  Device Custom Certificates ...
Page 241: Secure Real-Time Transport Protocol
Configuring Security Features Click Browse to locate the certificate (*.pem or *.cer) from your local system. Click Upload to upload the certificate. Secure Real-Time Transport Protocol During a confidential call, you can configure Secure Real-Time Transport Protocol (SRTP) to encrypt RTP streams to avoid interception and eavesdropping. Both RTP and RTCP signaling may be encrypted using an AES algorithm as described in RFC3711.
Page 242 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System a=sendrecv The callee receives the INVITE message with the RTP encryption algorithm, and then answers the call by responding with a 200 OK message which carries the negotiated RTP encryption algorithm. The following is an example of the RTP encryption algorithm carried in the SDP of the 200 OK...
Page 243 Configuring Security Features When SRTP is enabled on both systems, RTP streams will be encrypted, and the lock icon appears on the display device of each system after successful negotiation. Note Cloud platform If SRTP is enabled for the or SIP account, you should also configure the transport type to TLS.
Page 244 Click Confirm to accept the change. H.235 Yealink VC800/VC500 video conferencing systems support H.235 128-bit AES algorithm using the Diffie-Hellman key exchange protocol in H.323 calls. To use H.235 feature for H.323 calls, the participants in the call must enable the H.235 feature simultaneously. When a site places a call...
Page 245 Configuring Security Features on the H.235 feature enabled system, the system negotiates the encryption algorithm with the destination system. The H.235 parameter on the system is described below: Parameter Description Configuration Method Specifies the H.235 type. You can configure it for the StarLeaf Cloud platform or H.323 call separately.
Page 246 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select the desired value from the pull-down list of H.235. Click Confirm to accept the change. To configure H.235 for H.323 calls via web user interface: Click on Account->H.323 Select the desired value from the pull-down list of H.235.
Page 247: Defending Against Attacks
Configuring Security Features Defending against Attacks VCS sometimes receives calls from unknown caller, and the calls may be unable to answer. To ensure the communications security of the VCS, you can configure abnormal call answering feature for handling abnormal SIP incoming calls. For incoming H.323 calls, you can configure Safe Mode Call feature.
Page 248: Configuring Safe Mode Call
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select the desired value from the pull-down list of Abnormal Call Answering. Click Confirm to accept the change. Configuring Safe Mode Call Safe Mode Call feature is used to verify whether the incoming H.323 call is coming from a H.323 endpoint.
Page 249: System Integrated With Control Systems
System Integrated with Control Systems The Yealink video conferencing systems provide an API interface for the third-party control system. The API commands can be sent to Yealink video conferencing systems over LAN or serial port, to realize controlling the Yealink video conferencing systems.
Page 250 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method password when the control system Password tries to connect to the video conferencing system. Configures the baud rate. Available baud rates are: 2400  4800  9600 ...
Page 251   Default: 1 Note: It must be the same stop bits for control system and Yealink video conferencing system. To configure control system via web user interface: Click on Security->Security Control. Select the desired value from the pull-down lists of Control Security Enabled.
Page 252 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 253: System Maintenance
You can upgrade the firmware via web user interface. The firmware name of the VC800/VC500 video conferencing system and VCC22 camera is 63.x.x.x.rom and the firmware name of the CP960 conference phone is: 73.x.x.x.rom (x is the actual firmware version).
Page 254: Importing/Exporting Configuration
Don’t close or refresh the web page when upgrading the firmware via web user interface. Importing/Exporting Configuration We may need you to provide the system configurations for the Yealink field application engineers to help analyze problems. You can import configurations to your system to configure your system quickly.
Page 255: Resetting To Factory
System Maintenance Click Export. Click Confirm to export the configurations. To import the system configurations via web user interface: Click on Setting->Configuration. Click Browse to locate a configuration file from your local system. Click Import to import the configuration file. Resetting to Factory Reset the system to factory configurations after you have tried all appropriate troubleshooting suggestions but still have not solved your problems.
Page 256 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System All system parameters will be reset to default values.  All custom files will be deleted. Such as, certificates, local contacts and registered accounts.  It is not possible to undo a factory reset. But you can export the configuration first, and then you can re-import the configuration to recovery the system after the reset.
Page 257 If VCC22 video conferencing cameras connect to the VC800 video conferencing system, you can press and hold the reset button on any VCC22 for 15 seconds to reset the VC800. Do not power off the system during the factory restore process. The system reverts to the default factory settings and restarts automatically.
Page 258 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 259: Troubleshooting
 Viewing Log Files The log files are Yealink specific debug files which may be requested by the Yealink support organization if you need technical support. The current log files are time stamped event log files. You can export the log files to a syslog server or the local system. The administrator can specify the location where the log will be exported to and the severity level of the log.
Page 260 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method Default: Local Specify the server address where the log will be exported. Web User Interface Server Name Note: It only works if the parameter “Export System Log” is set to Server.
Page 261 Troubleshooting Mark the Local radio box In the Export System Log field. Click Export to open the file download window, and then save the file to your local system. The following figure shows a portion of a log file: To export a log file to a syslog server via web user interface: Click on Setting->Configuration.
Page 262: Capturing Packets
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Enter the IP address or domain name of the syslog server in the Server Name field. Click Confirm to reboot the system immediately. Capturing Packets The administrator can capture packets in three ways: capturing the packets via web user interface, remote control or using the Ethernet software.
Page 263 Troubleshooting Parameter Description Configuration Method SIP, H245 and H225 packets. RTP—Capture RTP packets.  Default: Custom Customizes the packet filter string. Syntax: Protocol+Direction+Host(s)+ Value +Logical Operations+Other Expression Protocol: Values: ether, fddi, ip, arp, rarp, decnet, lat, sca, moprc, mopdl, tcp and udp. Application-level protocol, such as http, dns and sip are not supported.
Page 264 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Parameter Description Configuration Method and tcp port 23)". Example: (src host 10.4.1.12 or src net 10.6.0.0/16) and tcp dst port range 200-10000 and dst net 10.0.0.0/8 Displays packets with source IP address 10.4.1.12 or source network...
Page 265: Getting Information From Status Indicators
Click Export to open the file download window, and then save the file to your local system. To export a PCAP trace via remote control: Before capturing packets, make sure a USB flash driver is connected to VC800/VC500 codec, VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled.
Page 266: Viewing Call Statistics
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System to check the current configuration of the system and troubleshoot if necessary. For more information on how to export system configuration, refer to Importing/Exporting Configuration on page 238. Viewing Call Statistics You can enter the view call statistics screen during an active call. Information includes: Total Bandwidth: Uplink Bandwidth and Downlink Bandwidth.
Page 267 Troubleshooting To diagnose audio via the remote control: Select More->Setting-> Diagnose. Select Audio Diagnose, and then press Speak into the microphone. Check whether the microphone can pick up audio and play back the audio properly. If the system plays back the audio normally, it means that audio works well. Press to stop audio diagnostics.
Page 268: Troubleshooting Solutions
Yealink FAE. General Issues Why is the display device black? Check whether the display device is connected properly to the VC800/VC500 codec.  Check whether the system is in sleep mode. Press any key on the CP960 conference phone ...
Page 269 Troubleshooting on the remote control or on the display device. Check whether you have selected the correct video input source. You can try to change  video input source. Why doesn’t the display device display time and date correctly? If you have configured the system to obtain the time and date from the NTP server ...
Page 270: Camera Issues
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Ensure that the network is connected correctly.  Ensure that the network is configured correctly. For more information, refer to Configuring  LAN Properties on page 14. Ping the IP address of the far site. Contact your system administrator if it fails. For more ...
Page 271: Video & Audio Issues
Troubleshooting Why can’t adjust the remote camera during an active call? Use the remote control to control the local camera to check whether the remote control  can be used normally. Ensure that the far site has enabled the far-end camera control feature. For more ...
Page 272 Check the screen layout to see whether the remote video image is shown in full size.  Why can’t I view the menu? Check whether the Display1 port of VC800/VC500 codec is connected to the HDMI port on  the display device.
Page 273: Why Does The Far-Site Display Black Screen When Local Starts A Presentation
Troubleshooting Why does the far-site display black screen when local starts a presentation? The reason may be that the remote device is placed in the private LAN and its negotiated media address in the signaling is different from its actual public IP address. If you share contents in this situation, the contents will be sent to the negotiated media address.
Page 274: System Maintenance
Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Select the desired level from the pull-down list of Network Address Adapter. Click Confirm to accept the change. System Maintenance How to prevent monitor burn-in? Refer to your monitor’s documentation for specific recommendations and instructions. The following guidelines help prevent image burn-in: Ensure that static images are not displayed for long periods.
Page 275 Troubleshooting Configure some features need to take effect after a reboot  You can reboot the system in the following ways: Select More->Setting->Advanced (default password: 0000) ->Reboot & Reset->Reboot,  and then press Log into web user interface and click on Setting->Upgrade->Reboot, and then click ...
Page 276 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System...
Page 277: Appendix
Appendix Appendix Appendix A: Time Zones Time Zone Time Zone Name Samoa −11:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −10:00 French Polynesia −09:30 United States-Alaska Time −09:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −08:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00...
Page 278 Administrator’s Guide for Yealink VC800&VC500 Video Conferencing System Time Zone Time Zone Name Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco +01:00 Albania(Tirane) +01:00 Austria(Vienna) +01:00 Belgium(Brussels) +01:00 Caicos +01:00 Chad +01:00 Spain(Madrid) +01:00 Croatia(Zagreb)
Page 279 Appendix Time Zone Time Zone Name +03:00 Iraq(Baghdad) +03:00 Russia(Moscow) +03:30 Iran(Teheran) +04:00 Armenia(Yerevan) +04:00 Azerbaijan(Baku) +04:00 Georgia(Tbilisi) +04:00 Kazakhstan(Aktau) +04:00 Russia(Samara) +04:30 Afghanistan(Kabul) +05:00 Kazakhstan(Aqtobe) +05:00 Kyrgyzstan(Bishkek) +05:00 Pakistan(Islamabad) +05:00 Russia(Chelyabinsk) +05:30 India(Calcutta) +05:45 Nepal(Katmandu) +06:00 Kazakhstan(Astana, Almaty) +06:00 Russia(Novosibirsk, Omsk) +06:30 Myanmar(Naypyitaw)
Page 280: Appendix B: Trusted Certificates
+13:00 Tonga(Nukualofa) +13:30 Chatham Islands +14:00 Kiribati Appendix B: Trusted Certificates Yealink video conferencing system trusts the following CAs by default: VeriSign Class 3 Public Primary Certification Authority - G5  GeoTrust Universal CA  Equifax Secure eBusiness CA-1 ...
Page 281  Note Yealink endeavors to maintain a built-in list of most common used CA Certificates. Due to memory constraints, we cannot ensure a complete set of certificates. If you are using a certificate from a commercial Certificate Authority not in the list above, you can send a request to your local distributor.

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Vc500

Yealink VC800 Administrator's Manual

About this Guide

Table of Contents

VC800/VC500 Video Conferencing System Introduction

Getting Started

Configuring Network

VCS Deployment Method

Configuring Call Preferences

Configuring System Settings

System Management

Configuring Security Features

System Maintenance

Troubleshooting

Appendix

Appendix A: Time Zones

Appendix B: Trusted Certificates

Quick Links

Troubleshooting

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Summary of Contents for Yealink VC800

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Table of Contents