Appendix B: Technical Support; How To Contact Us - Plextor PX-W1610TA Operation Manual

Appendix B: Technical Support

Store Plextor's e-mail, web site, phone, and fax numbers in a convenient location.
Keep your drive's serial number and a copy of your sales receipt handy as well.
If you experience a problem while installing or operating your PlexWriter drive,
please refer first to the relevant sections of this manual regarding setup and
installation (Chapters 1–3). If you do not uncover the solution there, please refer next
to the maintenance and troubleshooting chapter that begins on page 33. It contains
solutions to the most common types of problems fielded by our technical support
staff. You may also wish to refer to the Frequently Asked Questions (FAQ) section
of our web site to assist you in troubleshooting the problem on your own.
NOTE: We encourage you to go the Plextor web site (www.plextor.com) before
attempting to contact Technical Support. The answers to the most common questions
callers ask can be found quickly in the support area. Select PlexHelper for online
troubleshooting or FAQs for common questions.
If you have not been successful in your quest, our Technical Support Department
will help you solve problems that relate specifically to your PlexWriter drive. In
many cases, a problem that appears to be caused by your PlexWriter actually
originates in another part of your computer. In such instances, our technical support
staff will try to help you identify the part at fault and will refer you to the
manufacturer of that part for further assistance.

How to Contact Us

There are several ways for you to contact Plextor's Technical Support Department:
Visit our web site (www.plextor.com) for answers to Frequently Asked
Questions.
Send us e-mail at support@plextor.com, or send a fax to the attention of the
Technical Support Department at 408-986-1010. Include your telephone number
and the hours during which you can be reached. Be as detailed as possible in
describing your problem. Please include system configuration, hardware and
software, as well as versions of drivers used.
Call 800-886-3935 and select option 2.
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