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PX-W12432TSi (Internal SCSI)
PX-W12432TSe (External SCSI)
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Table of Contents
Troubleshooting
Related Manuals for Plextor PX-W12432TSe
Summary of Contents for Plextor PX-W12432TSe
- Page 1 Models: PX-W12432TSi (Internal SCSI) PX-W12432TSe (External SCSI) Congratulations! Thank you for purchasing the PlexWriter 12/4/32, a reliable, high-performance CD rewriter, recorder and reader. We appreciate the confidence you have shown in us. Our goal is to put you—and keep you—on the leading edge of CD technology.
- Page 2 • Do not open the optical pickup housing. • Obtain service only from Plextor-authorized personnel. LASER INFORMATION These products have been designed and manufactured according to IEC 825-1 on the Safety of Laser products. This product comes under “Class 1 Laser Products.” A Laser Caution Marking is attached on the top of the internal drive model: “Caution: Invisible laser radiation when open.
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Page 3: Table Of Contents
Quick Installation in Windows 95/98... 33 Install or Update SCSI Support... 34 Plextor SCSI Drive with Software Kit ... 34 Plextor SCSI Drive with PCI SCSI Kit ... 34 Install Device Drivers ... 35 Install Plextor Applications Software ... 36 Plextor Manager 2000 ... - Page 4 Table of Contents 4. Using Your PlexWriter ... 39 What Media to Use... 39 Tray Loading and Operation ... 39 Handling CD Media ... 40 Cleaning Discs ... 40 Playing Audio CDs ... 41 Writing to CD-R and CD-RW Media... 42 5.
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Page 5: Getting Started
Please read this manual carefully and keep it handy for easy reference. Use the manual for installation, operation and troubleshooting. See your dealer or call Plextor’s Technical Support Department should your drive require repair or service. In this manual you should find all the information you need to successfully install, operate and troubleshoot your drive. -
Page 6: What You Can Do With The Plexwriter 12/4/32
Play. Flash memory allows upgrading the PlexWriter 12/4/32 to the latest firmware revision (available from the Plextor web site) without opening the drive. Plextor backs up this remarkable drive with a one-year full warranty on parts and labor, and unlimited toll-free tech support. -
Page 7: Save Your Box
What’s in the Box What you find in your Plextor box depends on what the company that sold you the box put in—or took out—while the Plextor drive was in their possession. Plextor currently sells its PlexWriter 12/4/32 drive in these configurations: •... - Page 8 Other accessories, especially software, may not have been purchased from Plextor and thus may be different from those sold in Plextor retail packages. PlexWriter 12/4/32 Operation Manual...
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Page 9: Plexwriter Drive Features And Controls
Section 1. Getting Started PlexWriter Drive Features and Controls Before proceeding, become familiar with the controls and features of your PlexWriter drive. Match the parts of your drive to the illustrations below. Front Panel—Internal Drive Figure 1: Front Panel of the PlexWriter 12/4/32 Internal Drive Front Panel—External Drive Figure 2: Front Panel of the PlexWriter 12/4/32 External Drive PlexWriter 12/4/32 Operation Manual... - Page 10 Section 1. Getting Started • Tray front door: Attached to tray drawer. • Headphone jack: Stereo mini-jack for headphones and powered speakers. • Volume control: Controls volume of headphone jack. This control has no effect on the rear panel audio outputs. •...
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Page 11: Rear Panel-Internal Scsi Drive
Rear Panel—Internal SCSI Drive Figure 3: Rear Panel of the PlexWriter 12/4/32 Internal SCSI Drive • Audio output connector: Outputs stereo analog signal. Use to connect to sound board or audio amplifier. Use standard MPC-3 type, 4-pin connector. • Jumpers: Use to select SCSI ID, parity, SCSI termination, or block size. Leave these jumpers at their factory settings unless one or more of the following situations pertains to you: SCSI ID: If you are using more than one SCSI peripheral, you may have to... -
Page 12: Rear Panel-External Scsi Drive
Section 1. Getting Started Rear Panel—External SCSI Drive Figure 4: Rear Panel of the PlexWriter 12/4/32 External SCSI Drive • AC power input: Use the power cord supplied with your drive. • SCSI ID dial: Use this dial to designate SCSI ID numbers. Rotate the dial to change the number. -
Page 13: About Mastering Software
In order to create CD-R and CD-RW discs you will need to have mastering software installed on your computer system. You can check our web site (www.plextor.com) for an updated list of software that supports your drive. We provide mastering software kits in retail packaging for your convenience. - Page 14 Section 1. Getting Started This page intentionally left blank. PlexWriter 12/4/32 Operation Manual...
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Page 15: Installing Your Plexwriter Scsi Drive
PCI slot in your computer. 5. If you have an internal model Plextor drive, mount the drive into an available drive bay inside the computer system. 6. Make all necessary cabling connections: SCSI cable, power cable, and audio cable. -
Page 16: Set Scsi Drive Switches Or Jumpers
SCSI peripherals. To provide this flexibility, Plextor lets you specify the drive’s settings before it is installed. On an internal SCSI drive, you determine settings by the position of jumpers on the jumper block at the rear of the drive. -
Page 17: Do I Have To Change My Plexwriter's Scsi Termination Setting
SCSI ID. Leave it set to the original factory setting of 4. • You have a PlexWriter Drive with PCI SCSI Kit: If you bought a Plextor kit with a SCSI interface board, both the drive and the board are SCAM-compliant. - Page 18 This should not be confused with termination itself. Termination power can and should be provided by at least one device attached to your SCSI interface board. Your Plextor drive automatically supplies termination power. Any additional devices supplying termination power will not cause any problems.
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Page 19: Do I Have To Change Other Plexwriter Scsi Settings
Do I Have to Change Other PlexWriter SCSI Settings? You probably won’t have to change any of the other settings on your PlexWriter SCSI drive’s switches or jumpers. Use this table to help decide. SCSI Switch or Jumper Setting PRTY Parity setting. - Page 20 Section 2. Installing Your PlexWriter SCSI Drive Factory SCSI Jumper Settings Figure 6 shows the factory settings of the SCSI jumpers. The functions shown are ON if the jumpers are installed and OFF if the jumpers are removed. Figure 6: Factory Settings for Jumpers at the Rear of the Internal SCSI Drive Changing SCSI Jumper Settings To remove a jumper, pull it off with your fingers or a pair of needle-nose pliers.
- Page 21 Changing the SCSI ID If you already have another SCSI peripheral whose SCSI ID is set to 4, you must change the SCSI ID number of either that peripheral or that of the PlexWriter drive. (But see “Do I Have to Change My PlexWriter’s SCSI ID Number?” on page 12 before proceeding.) The SCSI ID number of the internal PlexWriter drive is determined by the placement of jumpers on Pins 1, 2, and 3.
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Page 22: Setting Switches On A Plexwriter External Scsi Drive
(have it set ON). All other SCSI peripherals connected to the host adapter should have their termination removed, disabled, or turned off. NOTE: The SCSI interface board that is bundled in the Plextor kits has Auto Termination, so turning off its termination is unnecessary. However, you still must sometimes specify termination ON or OFF on the PlexWriter drive, as discussed on page 13. - Page 23 (have it set ON). All other SCSI peripherals connected to the host adapter should have their termination removed, disabled, or turned off. NOTE: The SCSI interface board that is bundled in the Plextor kits has Auto Termination, so turning off its termination is unnecessary. However, you still must sometimes specify termination ON or OFF on the PlexWriter drive.
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Page 24: Install A Scsi Interface Board
Drive” on page 22; or to “Install a PlexWriter External SCSI Drive” on page 28. How to Choose a SCSI Board Plextor’s technical support engineers have developed these recommendations for choosing and installing a SCSI board that gives the best performance with your PlexWriter drive: •... - Page 25 CAUTION: Be very careful not to cause static electricity. Static electricity is a silent killer. Just a small jolt to one of the chips on your interface board may render it useless with no apparent damage. To guard against static electricity, position your computer in a location without a carpet underfoot.
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Page 26: Install A Plexwriter Internal Scsi Drive
Record the serial number and TLA code of your drive on the inside front cover of this manual. If your drive came preinstalled, you can get this information using Plextor Manager 2000. See the Plextor Manager 2000 user’s manual for instructions. PlexWriter 12/4/32 Operation Manual... -
Page 27: Mount The Plexwriter Internal Scsi Drive
You may need to add or change a SCSI ribbon cable. Use these guidelines to help decide on what internal SCSI cable you will use. • You purchased an internal Plextor Drive SCSI Kit: Use the SCSI cable that came with the kit. - Page 28 Section 2. Installing Your PlexWriter SCSI Drive Do You Need a Power Cable? In most computers, you will find free power connectors in the computer that are ready for your use. When you open the computer, check the cable running from your power supply to your hard disk and see if it has extra connectors on it.
- Page 29 NOTE: Plextor does not provide rails. If you need rails, you can obtain them from the computer manufacturer or from a computer supply retail or mail-order store. 5. If you must use mounting rails, fasten the rails to the lower pair of holes as shown in Figure 13.
- Page 30 Section 2. Installing Your PlexWriter SCSI Drive 7. If not already connected, attach one end of the SCSI ribbon cable to the connector on the SCSI board. Figure 14: Connecting the SCSI Ribbon Cable CAUTION: It is easy to accidentally plug your SCSI ribbon cable upside down into both your drive and SCSI interface board.
- Page 31 Figure 15 shows how the optional SPDIF cable is connected to the jumper panel. (The SPDIF cable is not supplied by Plextor.) 12. Before completing the installation, check your cable connections against Figure Section 2.
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Page 32: Install A Plexwriter External Scsi Drive
Use only these screws. CAUTION: Do not mount your drive in your computer using screws other than those supplied by Plextor. You may damage the drive if you insert screws that are too long. SCSI Cable Connection Hints If you have more than one peripheral device (the PlexWriter drive and one other peripheral), connect the two peripherals to the other two connectors. -
Page 33: Connect A Single Scsi Drive
Section 2. Installing Your PlexWriter SCSI Drive Connect a Single SCSI Drive If you are installing a single PlexWriter external SCSI drive, connect it as shown in Figure 17. Figure 17: Connecting a Single PlexWriter External SCSI Drive to a PC PlexWriter 12/4/32 Operation Manual... -
Page 34: Connect Multiple Scsi Drives
Section 2. Installing Your PlexWriter SCSI Drive Connect Multiple SCSI Drives If you are installing more than one PlexWriter external SCSI drive (or one PlexWriter and other external SCSI peripherals), connect them as shown in Figure Figure 18: Connecting Multiple External SCSI Drives or Peripherals NOTE: Performance of SCSI devices may suffer if total cable length in the SCSI chain plus cabling in the external case exceeds 1.5 meters. -
Page 35: Using Sound Boards And Audio Cables
NOTE: Plextor strongly suggests you not use the SCSI connection on your sound board to control your PlexWriter. You may not be able to utilize high speed recording (12X) due to the performance of the board. - Page 36 Section 2. Installing Your PlexWriter SCSI Drive If you purchased an internal drive SCSI interface kit and you have a sound board other than Sound Blaster that is not MPC-compliant, you will have to purchase a different audio cable from a computer supply store. We can help by recommending several vendors who offer audio cables;...
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Page 37: Installing And Using Software
• PlexWriter SCSI drive with PCI SCSI Kit: If you purchased your SCSI interface board in a Plextor kit, use the Plextor-provided CD-R software CD to access the necessary drivers. • PlexWriter SCSI drive and new SCSI interface board: If you purchased your... -
Page 38: Install Or Update Scsi Support
SCSI manufacturer. Plextor SCSI Drive with PCI SCSI Kit If you bought a PlexWriter SCSI drive with PCI SCSI Kit, Plextor has included the applicable MPD, SYS and ASPI manager files. These are on your Plextor software disc. -
Page 39: Install Device Drivers
As a CD-R or CD-RW device: In order to write to CD-R or CD-RW media, you will need additional software. If you purchased a kit from Plextor, software is supplied. • Using the PlexWriter on a Macintosh: Whether using the PlexWriter as a standard CD-ROM or as a CD-R or CD-RW device, you will need additional drivers or software besides those that are part of the Macintosh operating system. -
Page 40: Install Plextor Applications Software
You will need to purchase this software separately. If you purchased your PlexWriter as part of a Plextor kit and you have a PC, much of the software you need is included. Plextor has developed several utilities to help you get the most from your PlexWriter drive. -
Page 41: Other Applications Software
Other Applications Software Other valuable applications software—which may already be included if you purchased a kit from Plextor—lets you use your PlexWriter drive in exciting new ways. • Packet writing software: This type of application lets you use your PlexWriter as an enormous floppy drive. - Page 42 Section 3. Installing and Using Software This page intentionally left blank. PlexWriter 12/4/32 Operation Manual...
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Page 43: Using Your Plexwriter
This chapter explains how to use your PlexWriter drive and how to load, handle and care for your CDs. CAUTION: Ensure your PlexWriter is in a horizontal position. Plextor does not guarantee the drive’s performance in a vertical position. What Media to Use Use the right media! Your PlexWriter drive’s capabilities change depending on... -
Page 44: Handling Cd Media
Section 4. Using Your PlexWriter Figure 20: Loading the Tray 4. Press the Stop/Eject button again and the tray slides shut within seconds. NOTE: Always use the Stop/Eject button to close the tray in a smooth and secure manner. Closing the tray by pressing the front of the drawer by hand is not recommended and risks damage or premature wearing of the mechanism. -
Page 45: Playing Audio Cds
Figure 21: Wipe the Disc from the Center Outward HINT: Keep your frequently used discs in jewel cases at all times to prevent them from becoming dirty or damaged. Playing Audio CDs In order to listen to an audio CD, connect an audio cable to the analog audio connector on the rear of the drive and connect the other end to your sound board. -
Page 46: Writing To Cd-R And Cd-Rw Media
Playing a CD Using Plextor Manager For PC users, Plextor Manager 2000 software provides several unique and powerful capabilities for playing audio. For installation and operating instructions, refer to the separate Plextor Manager 2000 User’s Manual and README files. -
Page 47: Maintenance And Troubleshooting
PlexWriter drive. However, we advise that our customers always update drives with latest available firmware. Before troubleshooting a possible problem with your drive please make sure to visit our web site at www.plextor.com to check if you have the latest firmware. -
Page 48: Troubleshooting
Section 5. Maintenance and Troubleshooting Troubleshooting If you have problems during or right after installation of your PlexWriter drive, use these tips to help find the problem. You can also use these charts to help find problems that develop in existing installations. •... - Page 49 Possible Cause #1 • Tray is locked by Plextor Manager software. Solution #1 • Refer to Plextor Manager manual how to unlock the eject feature. Possible Cause #2 • CD was not properly set into tray and is stuck. Solution #2 •...
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Page 50: Troubleshooting: Reading From A Disc
Section 5. Maintenance and Troubleshooting Troubleshooting: Reading from a Disc Symptoms PlexWriter drive has read errors, may not respond to a DIR command or cannot run a program. Message “CDR101—Not Ready Reading Drive (X)” Possible Cause #1 • Defective CD-ROM, CD-R, or CD-RW disc. •... - Page 51 Possible Cause #7 • PlexWriter drive set for test mode. Solution #7 • Test mode is for factory use only. Set DIP switch (on external drive) or jumpers (internal drive) to switch test mode off. Possible Cause #8 • Improper or no SCSI bus termination. Solution #8 •...
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Page 52: Troubleshooting: Playing An Audio Disc
• Clean the disc as detailed on page 40. • In Windows 95, 98 and NT use Plextor Manager to lower the drive speed. • If there is no foreign substance on the disc, contact the disc manufacturer for a replacement. -
Page 53: Troubleshooting: Writing To Discs
Possible Cause #2 • CD-R or CD-RW media is not supported. Solution #2 • Use CD-R or CD-RW media recommended by Plextor. Supported media lists can also be found on the Plextor web site at www.plextor.com. Section 5. Maintenance and Troubleshooting... - Page 54 Section 5. Maintenance and Troubleshooting Possible Cause #3 • Disc inserted upside down. Solution #3 • Eject the disc from tray and load it with the label side up. Possible Cause #4 • Lack of hard disk capacity. This varies with different software packages. Contact the software vendor or check their documentation for recommendations.
- Page 55 • Use of media that is not supported by the PlexWriter. Solution #5 • Try writing at a lower speed. • Check Plextor’s web site, www.plextor.com, for a list of recommended media. Section 5. Maintenance and Troubleshooting PlexWriter 12/4/32 Operation Manual...
- Page 56 Cannot write at 12X speed. Possible Cause #1 • Using poor quality media. Solution #1 • Use the CD-R/RW media recommended by Plextor. Supported media lists can also be found on the Plextor web site at www.plextor.com. Possible Cause #2 • Buffer underrun occurring.
- Page 57 • To use other types of authoring software, contact the supplier and ensure the software supports the PX-W12432T CD-RW drive. Supported software lists can also be found on the Plextor web site at www.plextor.com. Possible Cause #6 • CD-ROM drive used cannot read data fast enough to record at 12X.
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Page 58: Troubleshooting Scsi Problems
Section 5. Maintenance and Troubleshooting Troubleshooting SCSI Problems Symptoms Error messages such as the following upon initial installation of the PlexWriter drive and device driver software: • “Invalid device specification” • “No device found” • “No SCSI interface board found” •... - Page 59 Possible Cause #5 • Driver fails to recognize the SCSI interface board. Solution #5 1. Do a hard reboot: that is, turn the power switches on the PlexWriter drive and the computer OFF, then ON. This complete shutdown should fully reset the drive and computer.
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Page 60: Troubleshooting For Macintosh Users
Solution • You will need to purchase additional software from the manufacturer or from a third party. Supported software lists can be found on the Plextor web site at www.plextor.com. (Note that Plextor does not supply or sell this software.) Symptoms Drive not responding. -
Page 61: Frequently Asked Questions About Recording
6. Frequently Asked Questions about Recording What media should I use for my PlexWriter? Supported media lists can also be found on the Plextor web site at www.plextor.com. When can I use CD-RW media? CD-RW media can only be used for writing in ReWritable drives. It is readable only in ReWritable drives or newer MultiRead CD-ROMs with UDF readers installed. - Page 62 Section 6. Frequently Asked Questions about Recording This page intentionally left blank. PlexWriter 12/4/32 Operation Manual...
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Page 63: Appendix A: Plexwriter 12/4/32 Specifications
Appendix A: PlexWriter 12/4/32 Specifications Disc Specifications Useable Formats CD-DA, CD-ROM (Mode 1), CD-ROM (Mixed Mode), CD-ROM XA (Mode 2, Form 1 or Form 2 and Mixed Form), Photo CD, Video CD, CD-I, CD-Extra (CD-Plus), CD+G, CD-Text Recording Modes Track-at-Once, Disc-at-Once, Session-at-Once, Multisession, fixed and variable packet writing Disc Diameter 12 cm diameter (Recording time 74 min.) - Page 64 Appendix A: PlexWriter 12/4/32 Specifications Front Panel Eject Auto Eject; Manual Emergency Eject Lights Disc In; On/Busy; High Speed Write; Normal Write; RW Write Disc Loading Auto load/auto eject Headphone Jack Stereo mini-jack, 0.8V at 32 ohms Volume Control Wheel knob CD-Audio Controls Play/Track Advance;...
- Page 65 Dimensions and Weight Dimensions (W/H/D) Internal SCSI Drive: 5.75” x 1.63” x 7.95” (without front panel) External SCSI Drive: 7.0” x 2.24” x 12.03” Internal SCSI Drive: 2.64 lbs. Weight External SCSI Drive: 6.2 lbs. Reliability MTBF 60,000 Power On Hours (POH) Tray Loading 200,000 Load Cycles Appendix A: PlexWriter 12/4/32 Specifications...
- Page 66 Appendix A: PlexWriter 12/4/32 Specifications This page intentionally left blank. PlexWriter 12/4/32 Operation Manual...
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Page 67: Appendix B: Installing A Scsi Drive In Windows
SCSI interface board we provided in our PCI SCSI drive kits. 3. Insert the Plextor PlexWriter CD. This disc has the approved driver file for your SCSI interface board, and will let Windows complete the installation. -
Page 68: Troubleshooting Windows 95/98 Scsi Installations
Plextor CD onto a floppy disk. (SCSI drivers have the extension *.sys.) Then adjust steps 3 and 4 above to use this floppy instead of the Plextor PlexWriter CD. To install software if you purchased a SCSI interface board separately: Follow the above procedure for hardware installation until you are asked to insert the Windows 95/98 disk or CD. - Page 69 Did you use the Plextor PlexWriter CD? You might have overlooked our instructions to use this disc to get the necessary driver support for your SCSI interface board. If you used the Windows 95/98 disk or CD, the configuration process may have copied the wrong, or incompatible driver.
- Page 70 Appendix B: Installing a SCSI Drive in Windows Do you have a SCSI ID conflict? In this case, you simply need to deal with SCSI ID selection, as follows: 1. Turn off your computer. 2. Review the discussion of SCSI ID selection in your drive’s operation manual. 3.
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Page 71: Installation Of A Scsi Drive In Windows Nt
SCSI interface board is supported by NT. Check your NT manual for information on which SCSI interface board NT supports. • If you purchased SCSI interface board from Plextor with your PCI SCSI kit, all the drivers are provided for you on the PlexWriter CD. -
Page 72: Troubleshooting Windows Nt Scsi Installations
Appendix B: Installing a SCSI Drive in Windows Troubleshooting Windows NT SCSI Installations If you have difficulty getting NT to recognize your CD-RW drive and SCSI interface board, confirm that all of your hardware is operating properly. This is best done by using a boot floppy disk with CD-ROM support, or by simply installing DOS. -
Page 73: Appendix C: Technical Support
• Visit our web site (www.plextor.com) for answers to Frequently Asked Questions. • Send us email at support@plextor.com, or send a fax to the attention of the Technical Support Department at 408-986-1010. Include your telephone number and the hours during which you can be reached. Be as detailed as possible in describing your problem. -
Page 74: Before You E-Mail/Log On/Fax/Call
Returns You must receive an RMA (Returned Materials Authorization) number from our Technical Support Department before any Plextor drive can be returned for repair or replacement. Any drive sent to Plextor without an RMA number will not be accepted. Drives must be sent postage prepaid. We recommend that you insure your shipment, as Plextor cannot be held responsible for any damage that may occur during shipment. -
Page 75: Appendix D: Helpful Contacts
408-244-7077 Digital Research Diamond 800-468-5846 408-325-7408 407-830-5522 407-260-5366 408-474-0868 408-474-0828 415-345-4300 415-345-4358 Pacific 800-934-2839 408-982-9329 Inter Connects Plextor 408-980-1838 408-986-1010 Testa CD 520-531-1880 Labs Product Address CD-R software www.adaptec. SCSI interface www. boards advansys.com Devices, www.amcdirect. cables, acc. SCSI interface www. -
Page 76: Contacts For Pc Vendors
Appendix D: Helpful Contacts Contacts for PC Vendors Company http://ibm.com Dell http://dell.com Gateway http://www.gw2k.com Compaq http://compaq.com Hewlett Packard http://www.hp.com/ Intel http://intel.com ASUSTeK Computer http://www.asus.com.tw/ GIGA-BYTE http://www.giga-byte.com/ ABIT http://www.abit-usa.com/ Aopen http://www.aopen-usa.com/ EPOX http://www.epox.com/ SOYO Computers http://www.soyousa.com/ Tekram http://www.tekram.com/ http://www.fic.com.tw/ Micro-Star International http://www.msi.com.tw/ I Will http://www.iwill.com.tw/... -
Page 77: Index
AC power input · 8 applications software · 36 ASPI manager · 34 audio playing · 6, 41 sound board · 42 audio cable · 31 connecting to external drive · 32 audio output connector · 7, 8 audio, troubleshooting · 48 BLOCK external drive switch setting ·... - Page 78 Index drive has read errors · 46 drive not detected by software · 50 drive not recognized · 44 Drive with PCI SCSI Kit · 3 SCSI ID and · 13 SCSI support · 34 Drive with Software Kit · 3 SCSI support ·...
- Page 79 · 6 playing a CD · 6 playing audio CDs · 41 Plextor Manager audio utilities · 42 Plextor Manager 2000 · 36 Plug and Play disabling · 65 power cable · 24 power connector · 7 power switch · 6 precautions ·...
- Page 80 Index specifications disc · 59 performance · 59 speed reading · 1 writing · 1 Stop/Eject button · 6 support · 69 switch factory settings for external drive · 18 SYS file · 34 technical support · 69 TERM external drive switch setting · 8 internal drive jumper setting ·...