Plextor PX-W1210TS Operation Manual
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Plextor PX-W1210TS Operation Manual

Internal scsi/external scsi
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Thank you for purchasing the PlexWriter 12/10/32S, a reliable, high-performance
CD rewriter, recorder and reader. We appreciate the confidence you have shown in
us. Our goal is to put you—and keep you—on the leading edge of CD technology.
To get you there, we first have to help you install your PlexWriter drive properly and
operate it correctly. After that, the responsibility is yours to seek the applications that
make rewritable CD such a powerful and exciting addition to your system.
PX-W1210TS (Internal SCSI)
PX-W1210TSe (External SCSI)
Congratulations!

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Summary of Contents for Plextor PX-W1210TS

  • Page 1 Models: PX-W1210TS (Internal SCSI) PX-W1210TSe (External SCSI) Congratulations! Thank you for purchasing the PlexWriter 12/10/32S, a reliable, high-performance CD rewriter, recorder and reader. We appreciate the confidence you have shown in us. Our goal is to put you—and keep you—on the leading edge of CD technology.
  • Page 2 • Do not open the optical pickup housing. • Obtain service only from Plextor-authorized personnel. LASER INFORMATION These products have been designed and manufactured according to IEC 825-1 on the Safety of Laser products. This product comes under “Class 1 Laser Products.” A Laser Caution Marking is attached on the top of the internal drive model: “Caution: Invisible laser radiation when open.

  • Page 3: Table Of Contents

    Quick Installation in Windows 95, 98, and ME ... 33 Install or Update SCSI Controller Support... 34 Install Device Drivers ... 35 Install Plextor Applications Software ... 36 Plextor Manager 2000 ... 36 CD Res-Q... 36 Other Applications Software... 37...
  • Page 4 Table of Contents 4. Using Your PlexWriter ... 39 What Media to Use... 39 Tray Loading and Operation ... 39 Handling CD Media ... 40 Cleaning Discs ... 40 Playing Audio CDs ... 41 Writing to CD-R and CD-RW Media... 42 Advantages of BURN-Proof Technology ...

  • Page 5: Getting Started

    Please read this manual carefully and keep it handy for easy reference. Use the manual for installation, operation and troubleshooting. See your dealer or call Plextor’s Technical Support Department should your drive require repair or service. In this manual you should find all the information you need to successfully install, operate and troubleshoot your drive.

  • Page 6: What You Can Do With The Plexwriter 12/10/32S

    (available from the Plextor web site) without opening the drive. New BURN-Proof™ technology writing of CDs even more robust. And Plextor backs up this remarkable drive with a one-year full warranty on parts and labor, and unlimited toll-free tech support.

  • Page 7: Save Your Box

    What’s in the Box What you find in your Plextor box depends on what the company that sold you the box put in—or took out—while the Plextor drive was in their possession. Plextor currently sells its PlexWriter 12/10/32 SCSI drive in these retail package configurations: •...
  • Page 8 CD-RW drive 4 mounting screws Approved high-speed CD-RW media (1 piece) Approved CD-R media (1 piece) Plextor CD with bundled software, Plextor Manager 2000, and CD Res-Q Quick install guide Power cable Drive operation manual Warranty registration card Plextor Manager 2000 manual...

  • Page 9: Plexwriter Drive Features And Controls

    Section 1. Getting Started PlexWriter Drive Features and Controls Before proceeding, become familiar with the controls and features of your PlexWriter drive. Match the parts of your drive to the illustrations below. Front Panel—Internal SCSI Drive Figure 1: Front Panel of the PlexWriter 12/10/32S Internal Drive Front Panel—External SCSI Drive Figure 2: Front Panel of the PlexWriter 12/10/32S External Drive PlexWriter 12/10/32S Operation Manual...
  • Page 10 Section 1. Getting Started • Tray front door: Attached to tray drawer. • Headphone jack: Stereo mini-jack for headphones and powered speakers. • Volume control: Controls volume of headphone jack. This control has no effect on the rear panel audio outputs. •...

  • Page 11: Rear Panel-Internal Scsi Drive

    Rear Panel—Internal SCSI Drive Figure 3: Rear Panel of the PlexWriter 12/10/32S Internal SCSI Drive • Audio output connector: Outputs stereo analog signal. Use to connect to sound board or audio amplifier. Use standard MPC-3 type, 4-pin connector. • Jumpers: Use to select SCSI ID, parity, SCSI termination, or block size. Leave these jumpers at their factory settings unless one or more of the following situations pertains to you: SCSI ID: If you are using more than one SCSI peripheral, you may have to...

  • Page 12: Rear Panel-External Scsi Drive

    Section 1. Getting Started Rear Panel—External SCSI Drive Figure 4: Rear Panel of the PlexWriter 12/10/32S External SCSI Drive • AC power input: Use the power cord supplied with your drive. • SCSI ID dial: Use this dial to designate SCSI ID numbers. Rotate the dial to change the number.

  • Page 13: About Software

    A list of various software packages that you can use with your Plextor drive can be found in the support/compatibility section of www.plextor.com.

  • Page 14: Precautions

    • Do not clean discs using a circular motion. Instead, use a radial motion: start at the center of the disc and proceed to the outer edge. CAUTION: Install your PlexWriter horizontally. Plextor does not guarantee the drive’s performance in a vertical position.

  • Page 15: Installing Your Plexwriter Scsi Drive

    PCI slot in your computer. 5. If you have an internal model Plextor drive, mount the drive into an available drive bay inside the computer system. 6. Make all necessary cabling connections: SCSI cable, power cable, and audio cable.

  • Page 16: Set Scsi Drive Switches Or Jumpers

    SCSI peripherals. To provide this flexibility, Plextor lets you specify the drive’s settings before it is installed. On an internal SCSI drive, you determine settings by the position of jumpers on the jumper block at the rear of the drive.

  • Page 17: Do I Have To Change My Plexwriter's Scsi Termination Setting

    SCSI ID. Leave it set to the original factory setting of 4. • You have a SCAM-compliant SCSI board: Your Plextor drive is also SCAM- compliant, so if you have Windows 95, 98, 2000, or ME, you don’t have to worry about setting SCSI ID numbers.
  • Page 18 This should not be confused with termination itself. Termination power can and should be provided by at least one device attached to your SCSI interface board. Your Plextor drive automatically supplies termination power. Any additional devices supplying termination power will not cause any problems.

  • Page 19: Do I Have To Change Other Plexwriter Scsi Settings

    Do I Have to Change Other PlexWriter SCSI Settings? You probably won’t have to change any of the other settings on your PlexWriter SCSI drive’s switches or jumpers. Use this table to help decide. SCSI Switch or Jumper Setting PRTY Parity setting.
  • Page 20 Section 2. Installing Your PlexWriter SCSI Drive Factory SCSI Jumper Settings Figure 6 shows the factory settings of the SCSI jumpers. The functions shown are ON if the jumpers are installed and OFF if the jumpers are removed. Figure 6: Factory Settings for Jumpers at the Rear of the Internal SCSI Drive Changing SCSI Jumper Settings To remove a jumper, pull it off with your fingers or a pair of needle-nose pliers.
  • Page 21 Changing the SCSI ID If you already have another SCSI peripheral whose SCSI ID is set to 4, you must change the SCSI ID number of either that peripheral or that of the PlexWriter drive. (But see “Do I Have to Change My PlexWriter’s SCSI ID Number?” on page 12 before proceeding.) The SCSI ID number of the internal PlexWriter drive is determined by the placement of jumpers on Pins 1, 2, and 3.

  • Page 22: Setting Switches On A Plexwriter External Scsi Drive

    (have it set ON). All other SCSI peripherals connected to the host adapter should have their termination removed, disabled, or turned off. NOTE: The SCSI interface board that is bundled in the Plextor kits has Auto Termination, so turning off its termination is unnecessary. However, you still must sometimes specify termination ON or OFF on the PlexWriter drive, as discussed on page 13.
  • Page 23 Section 2. Installing Your PlexWriter SCSI Drive Changing the SCSI ID If you already have another SCSI peripheral whose SCSI ID is set to 4, you must change the SCSI ID number of either that peripheral or that of the PlexWriter drive. (But see “Do I Have to Change My PlexWriter’s SCSI ID Number?”...

  • Page 24: Install A Scsi Interface Board

    Drive” on page 22; or to “Install a PlexWriter External SCSI Drive” on page 28. How to Choose a SCSI Board Plextor’s technical support engineers have developed these recommendations for choosing and installing a SCSI board that gives the best performance with your PlexWriter drive: •...
  • Page 25 To install the SCSI board: 1. Before proceeding, make sure the power to your computer and any external peripherals is OFF and your computer is UNPLUGGED from its power source. Figure 9: Removing a Typical Computer’s Cover 2. Remove your computer’s cover, following the directions provided by your computer’s manufacturer.

  • Page 26: Install A Plexwriter Internal Scsi Drive

    Section 2. Installing Your PlexWriter SCSI Drive 5. Remove the cover plate for this slot from the back panel of your computer. Keep the screw from the cover plate nearby, as you will need it in a moment. Save the cover plate in case you need it at a later date.

  • Page 27: Mount The Plexwriter Internal Scsi Drive

    You can mount your internal PlexWriter drive in any available bay. You must remove the small panel that covers the bay that you want to use. CAUTION: Install your PlexWriter horizontally. Plextor does not guarantee the drive’s performance in a vertical position.
  • Page 28 Section 2. Installing Your PlexWriter SCSI Drive Do You Need a Power Cable? In most computers, you will find free power connectors in the computer that are ready for your use. When you open the computer, check the cable running from your power supply to your hard disk and see if it has extra connectors on it.
  • Page 29 NOTE: Plextor does not provide rails. If you need rails, you can obtain them from the computer manufacturer or from a computer supply retail or mail-order store. Most rail kits are specific to a particular type of PC case. Check with the computer manufacturer to make sure you get the correct rail kit.
  • Page 30 Section 2. Installing Your PlexWriter SCSI Drive 7. If not already connected, attach one end of the SCSI ribbon cable to the connector on the SCSI board. Figure 14: Connecting the SCSI Ribbon Cable CAUTION: It is easy to accidentally plug your SCSI ribbon cable upside down into both your drive and SCSI interface board.
  • Page 31 Figure 15 shows how the optional SPDIF cable is connected to the jumper panel. (The SPDIF cable is not supplied by Plextor.) 12. Before completing the installation, check your cable connections against Figure Section 2.

  • Page 32: Install A Plexwriter External Scsi Drive

    Use only these screws. CAUTION: Do not mount your drive in your computer using screws other than those supplied by Plextor. You may damage the drive if you insert screws that are too long. SCSI Cable Connection Hints If you have more than one peripheral device (the PlexWriter drive and one other peripheral), connect the two peripherals to the other two connectors.

  • Page 33: Connect A Single Scsi Drive

    Section 2. Installing Your PlexWriter SCSI Drive Connect a Single SCSI Drive If you are installing a single PlexWriter external SCSI drive, connect it as shown in Figure 17. Figure 17: Connecting a Single PlexWriter External SCSI Drive to a PC PlexWriter 12/10/32S Operation Manual...

  • Page 34: Connect Multiple Scsi Drives

    Section 2. Installing Your PlexWriter SCSI Drive Connect Multiple SCSI Drives If you are installing more than one PlexWriter external SCSI drive (or one PlexWriter and other external SCSI peripherals), connect them as shown in Figure Figure 18: Connecting Multiple External SCSI Drives or Peripherals NOTE: Performance of SCSI devices may suffer if total cable length in the SCSI chain plus cabling in the external case exceeds 1.5 meters.

  • Page 35: Using Sound Boards And Audio Cables

    NOTE: Plextor strongly suggests you not use the SCSI connection on your sound board to control your PlexWriter. You may not be able to utilize high speed recording (12X) due to the performance of the board.
  • Page 36 Section 2. Installing Your PlexWriter SCSI Drive Figure 19: Connecting Audio Cables to a PlexWriter External SCSI Drive PlexWriter 12/10/32S Operation Manual...

  • Page 37: Installing And Using Software

    Some of these applications are supplied with your PlexWriter if it was purchased as a kit from Plextor, while others are available from other vendors. If you have any problems at all, our technical support staff will help you.

  • Page 38: Install Or Update Scsi Controller Support

    The software that allows your SCSI board to operate depends on your operating system. The Plextor drive kit does not include a SCSI interface board. If you already have a SCSI board installed in your computer, or you are purchasing one separately, you may need to make sure the SCSI driver is up to date.

  • Page 39: Install Device Drivers

    As a CD-R or CD-RW device: In order to write to CD-R or CD-RW media, you will need additional software. If you purchased a kit from Plextor, software is supplied. • Using the PlexWriter on a Macintosh: Whether using the PlexWriter as a standard CD-ROM or as a CD-R or CD-RW device, you will need additional drivers or software besides those that are part of the Macintosh operating system.

  • Page 40: Install Plextor Applications Software

    PlexWriter under other operating systems. You will need to purchase this software separately. If you purchased your PlexWriter as part of a Plextor kit and you have a PC, much of the software you need is included. Plextor has developed several utilities to help you get the most from your PlexWriter drive.

  • Page 41: Other Applications Software

    Other Applications Software Other valuable applications software—which may already be included if you purchased a kit from Plextor—lets you use your PlexWriter drive in exciting new ways. • Packet writing software: This type of application lets you use your PlexWriter as an enormous floppy drive.
  • Page 42 Section 3. Installing and Using Software This page intentionally left blank. PlexWriter 12/10/32S Operation Manual...

  • Page 43: Using Your Plexwriter

    This chapter explains how to use your PlexWriter drive and how to load, handle and care for your CDs. CAUTION: Ensure your PlexWriter is in a horizontal position. Plextor does not guarantee the drive’s performance in a vertical position. What Media to Use Use the right media! Your PlexWriter drive’s capabilities change depending on...

  • Page 44: Handling Cd Media

    Section 4. Using Your PlexWriter Figure 20: Loading the Tray 4. Press the Stop/Eject button again and the tray slides shut within seconds. NOTE: Always use the Stop/Eject button to close the tray in a smooth and secure manner. Closing the tray by pressing the front of the drawer by hand is not recommended and risks damage or premature wearing of the mechanism.

  • Page 45: Playing Audio Cds

    Figure 21: Wipe the Disc from the Center Outward HINT: Keep your frequently used discs in jewel cases at all times to prevent them from becoming dirty or damaged. Playing Audio CDs In order to listen to an audio CD, connect an audio cable to the analog audio connector on the rear of the drive and connect the other end to your sound board.

  • Page 46: Writing To Cd-R And Cd-Rw Media

    Playing a CD Using Plextor Manager For PC users, Plextor Manager 2000 software provides several unique and powerful capabilities for playing audio. For installation and operating instructions, refer to the separate Plextor Manager 2000 User’s Manual and README files.

  • Page 47: Advantages Of Burn-Proof Technology

    Section 4. Using Your PlexWriter Advantages of BURN-Proof Technology The PlexWriter 12/10/32S incorporates BURN-Proof (Buffer UnderRuN Proof ) technology, which guarantees that you can write discs at high speed, and still use your computer for other tasks while you’re writing. The Problem: When you use a CD Recordable or CD ReWritable drive to write to a CD-R or CD-RW disc, the disc needs a constant, steady flow of data to make a successful write.
  • Page 48 Section 4. Using Your PlexWriter This page intentionally left blank. PlexWriter 12/10/32S Operation Manual...

  • Page 49: Maintenance And Troubleshooting

    PlexWriter drive. However, we advise that our customers always update drives with latest available firmware. Before troubleshooting a possible problem with your drive please make sure to visit our web site at www.plextor.com to check if you have the latest firmware.

  • Page 50: Troubleshooting

    Section 5. Maintenance and Troubleshooting Troubleshooting If you have problems during or right after installation of your PlexWriter drive, use these tips to help find the problem. You can also use these charts to help find problems that develop in existing installations. •...
  • Page 51 Possible Cause #1 • Tray is locked by Plextor Manager 2000 software. Solution #1 • Refer to Plextor Manager 2000 manual on how to unlock the eject feature. Possible Cause #2 • CD was not properly set into tray and is stuck.

  • Page 52: Troubleshooting: Reading From A Disc

    Section 5. Maintenance and Troubleshooting Troubleshooting: Reading from a Disc Symptoms PlexWriter drive has read errors, may not respond when accessed from My Computer or Explorer, or cannot run a program. Message “Not Ready Reading Drive (X)” or “Error accessing drive”. Possible Cause #1 •...
  • Page 53 Possible Cause #7 • PlexWriter drive set for test mode. Solution #7 • Test mode is for factory use only. Set DIP switch (on external drive) or jumpers (internal drive) to switch test mode off. Possible Cause #8 • Improper or no SCSI bus termination. Solution #8 •...

  • Page 54: Troubleshooting: Playing An Audio Disc

    Solution • Clean the disc as detailed on page 40. • In Windows 95, 98, ME, NT or 2000 use Plextor Manager 2000 to lower the drive speed. • If there is no foreign substance on the disc, contact the disc manufacturer for a replacement.

  • Page 55: Troubleshooting: Writing To Discs

    Possible Cause #2 • CD-R or CD-RW media is not supported. Solution #2 • Use CD-R or CD-RW media recommended by Plextor. Supported media lists can also be found on the Plextor web site at www.plextor.com. Section 5. Maintenance and Troubleshooting...
  • Page 56 • Use the authoring software provided with the PlexWriter. • To use other types of authoring software, contact the supplier and ensure the software supports the PX-W121032T CD-RW drive. Supported software lists can also be found on the Plextor web site at www.plextor.com. PlexWriter 12/10/32S Operation Manual...
  • Page 57 Symptoms Writing error occurs. Buffer underrun. Does not record at 12X. Possible Cause #1 • Network is being used. • Mouse was moved or Windows screensaver activated while writing. • Other applications are running. • Power save mode is active. •...
  • Page 58 • Use of media that is not supported by the PlexWriter. Solution #5 • Try writing at a lower speed. • Check Plextor’s web site, www.plextor.com, for a list of recommended media. Symptom Cannot add information to CD-R or CD-RW disc.
  • Page 59 • To use other types of authoring software, contact the supplier and ensure the software supports the PX-W121032T CD-RW drive. Supported software lists can also be found on the Plextor web site at www.plextor.com. Possible Cause #6 • CD-ROM drive used cannot read data fast enough to record at higher speeds, such as 8X and 12X.

  • Page 60: Troubleshooting Scsi Problems

    Section 5. Maintenance and Troubleshooting Symptoms Message “CDR103—Not High Sierra Format.” Possible Cause #1 • Incorrect BLOCK jumper setting. Solution #1 • Ensure BLOCK jumper (internal drive) or DIP switch (external drive) is OFF. Possible Cause #2 • Incorrect version of Microsoft CD-ROM extensions. (PC installation.) Solution #2 •...
  • Page 61 Possible Cause #3 • Hardware, memory, or IRQ conflict. Solution #3 • Try to change these settings in Windows 95/98 or ME: right-click on My Computer, select Properties, and select Device Manager, then change the settings. • Remove the SCSI board from its slot in your PC and place it into a different PC slot.

  • Page 62: Troubleshooting For Macintosh Users

    Solution • You will need to purchase additional software from the manufacturer or from a third party. Supported software lists can be found on the Plextor web site at www.plextor.com. (Note that Plextor does not supply or sell this software.) Symptoms Drive not responding.

  • Page 63: Frequently Asked Questions About Recording

    6. Frequently Asked Questions about Recording What media should I use for my PlexWriter? Supported media lists can also be found on the Plextor web site at www.plextor.com. When can I use CD-RW media? CD-RW media can only be used for writing in ReWritable drives. It is readable only in ReWritable drives or newer MultiRead CD-ROMs with UDF readers installed.
  • Page 64 Section 6. Frequently Asked Questions about Recording Why doesn’t CD-Copier work? Some possible reasons are: Some CD-ROM drives are not fast enough for direct copying to the PlexWriter. They cannot stream data fast enough to record at 12X or are not capable of digital audio extraction at high speed.

  • Page 65: Appendix A: Plexwriter 12/10/32S Scsi Drive Specifications

    Appendix A: PlexWriter 12/10/32S SCSI Drive Specifications Disc Specifications Useable Formats CD-DA; CD-ROM (Mode 1); CD-ROM XA (Mode 2: form 1 or form 2 and mixed form); CD-ROM (Mixed Mode); Photo CD; VideoCD; CD-I (MPEG movies); CD-Extra (CD-Plus); CD+G; CD Text Recording Modes Track-at-Once, Disc-at-Once, Session-at-Once, Multisession, incremental packet writing, fixed and...
  • Page 66 Appendix A: PlexWriter 12/10/32S Specifications Performance Specifications Sustained Read Stamp, CD-R: 14X – 32X CAV: 2.1 – 4.8 MB/sec (Mode 1, XA Mode 2, Form 1) 14X – 24X PCAV: 2.1 – 3.6 MB/sec (CD-DA) 10X–24X CAV: 1.5 – 3.6 MB/sec (XA Mode 2, Form 2) 8X CLV: 1.2 MB/sec 4X CLV: 600 KB/sec 1X CLV: 150 KB/sec...
  • Page 67 Front Panel Eject Auto Eject; Manual Emergency Eject Lights Disc In; On/Busy; High Speed Write; Normal Write; RW Write Disc Loading Auto load/auto eject Headphone Jack Stereo mini-jack, 0.8V +/- 0.2V at 32 ohms Volume Control Wheel knob CD-Audio Controls Play/Track Advance;...
  • Page 68 Appendix A: PlexWriter 12/10/32S Specifications Dimensions and Weight Internal SCSI Drive: 5.78" x 1.64" x 7.95" Dimensions (W/H/D) (146mm x 41.3mm x 202mm) (without front panel) External SCSI Drive: 7.13” x 2.34” x 12.15” (181mm x 59.4mm x 308mm) Internal SCSI Drive: 2.5 lbs. (1.2 kg) Weight External SCSI Drive: 5.8 lbs.

  • Page 69: Appendix B: Installing A Scsi Drive In Windows

    Appendix B: Installing a SCSI Drive in Windows This appendix contains more detailed explanations of installation of a PlexWriter SCSI drive in Windows 95, 98, ME, 2000, or NT, whether you have new or older hardware and software. Installing SCSI Drivers in Windows 95, 98, and ME This section explains how to install drivers that let your SCSI interface board work with the Windows 95/98 and ME operating system.

  • Page 70: Troubleshooting Windows 95, 98, And Me Scsi Installations

    Appendix B: Installing a SCSI Drive in Windows 4. After inserting the disk with the correct driver, select Browse in the dialog box and then select the appropriate drive letter, and path. The Windows configuration process should select the correct file from the disk and copy it to the correct Windows 95, 98, or ME subdirectory on your hard drive.
  • Page 71 • If your system does not work under DOS, you probably have a hardware problem that needs to be resolved before you can go any further. • If your system works under DOS, but not Windows 95, 98, or ME, review your device driver installation and verify that the SCSI interface board device driver and CD-ROM drive support are loaded correctly.
  • Page 72 Appendix B: Installing a SCSI Drive in Windows 12. Use the Browse button and go to the floppy drive or the folder of the hard disk that contains the driver. 13. Highlight the driver listed. 14. Click on OK 15. When the driver is updated you will be prompted to reboot your system. Reboot and everything should work fine.

  • Page 73: Installation Of A Scsi Drive In Windows 2000

    If the file did not exist, or if Windows 95/98 or ME couldn’t load a driver, contact the manufacturer of the SCSI interface board for assistance in properly configuring your SCSI configuration. Installation of a SCSI Drive in Windows 2000 This section gives some details about software installation in Windows 2000.

  • Page 74: Troubleshooting Windows 2000 Scsi Installations

    Appendix B: Installing a SCSI Drive in Windows CAUTION: If you do not have this disk (or cannot find it among all the other disks you have), you can try using the files provided by Windows 2000, but we cannot guarantee you will get the most recent version of the driver that will work properly.

  • Page 75: Installation Of A Scsi Drive In Windows Nt

    9. Click on Next. 10. Click on Other Locations. 11. Use the Browse button and go to the floppy or the folder of the hard disk. 12. Highlight the driver listed. 13. Click on OK 14. When the driver is updated you will be prompted to reboot your system. Installation of a SCSI Drive in Windows NT This section gives some details about software installation in Windows NT.

  • Page 76: Troubleshooting Windows Nt Scsi Installations

    Appendix B: Installing a SCSI Drive in Windows Troubleshooting Windows NT SCSI Installations If you have difficulty getting NT to recognize your CD-RW drive and SCSI interface board, confirm that all of your hardware is operating properly. This is best done by using a boot floppy disk with CD-ROM support, or by simply installing DOS with the appropriate SCSI ASPI layer support and CD-ROM drivers.

  • Page 77: Appendix C: Technical Support

    • Visit our web site (www.plextor.com) for answers to Frequently Asked Questions. • Send us e-mail at support@plextor.com, or send a fax to the attention of the Technical Support Department at 408-986-1010. Include your telephone number and the hours during which you can be reached. Be as detailed as possible in describing your problem.

  • Page 78: Before You E-Mail/Log On/Fax/Call

    Returns You must obtain an RMA (Returned Materials Authorization) number before any Plextor drive can be returned for repair or replacement. Any drive sent to Plextor without an RMA number will not be accepted. You can contact our RMA Department and request an RMA number and RMA forms at rmasupport@plextor.com, or by fax at 408-727-1522.

  • Page 79: Appendix D: Helpful Contacts

    408-244-7077 Digital Research Diamond 800-468-5846 408-325-7408 407-830-5522 407-260-5366 408-474-0868 408-474-0828 415-345-4300 415-345-4358 Pacific 800-934-2839 408-982-9329 Inter Connects Plextor 408-980-1838 408-986-1010 Testa CD 520-531-1880 Labs Product Address CD-R software www.adaptec. SCSI interface www. boards advansys.com Devices, www.amcdirect. cables, acc. SCSI interface www.

  • Page 80: Contacts For Pc Vendors

    Appendix D: Helpful Contacts Contacts for PC Vendors Company http://ibm.com Dell http://dell.com Gateway http://www.gw2k.com Compaq http://compaq.com Hewlett Packard http://www.hp.com/ Intel http://intel.com ASUSTeK Computer http://www.asus.com.tw/ GIGA-BYTE http://www.giga-byte.com/ ABIT http://www.abit-usa.com/ Aopen http://www.aopen-usa.com/ EPOX http://www.epox.com/ SOYO Computers http://www.soyousa.com/ Tekram http://www.tekram.com/ http://www.fic.com.tw/ Micro-Star International http://www.msi.com.tw/ I Will http://www.iwill.com.tw/...

  • Page 81: Index

    AC power input · 8 applications software · 38 ASPI manager · 36 audio playing · 6, 43 sound board · 44 audio cable · 32 connecting to external drive · 33 audio output connector · 7, 9 audio, troubleshooting · 52 BLOCK external drive switch setting ·...
  • Page 82 Index drive not recognized · 48 Drive with PCI SCSI Kit SCSI ID and · 14 drive with software kit · 3 SCSI support · 36 drivers installing · 37 duplication software · 10 emergency eject hole · 6 environmental conditions · 65 external drive audio cable connection ·...
  • Page 83 · 6 playing a CD · 6 playing audio CDs · 43 Plextor Manager audio utilities · 44 Plextor Manager 2000 · 38 Plug and Play disabling · 70 power cable · 25 power connector · 8 power switch · 6 precautions ·...
  • Page 84 Index SPDIF · 7, 16 connections · 28 specifications disc · 63 speed reading · 1 writing · 1 Stop/Eject button · 6 support · 77 switch factory settings for external drive · 19 SYS file · 36 technical support · 77 TERM external drive switch setting ·...
  • Page 85 Notes PlexWriter 12/10/32S Operation Manual...
  • Page 86 Notes PlexWriter 12/10/32S Operation Manual...
  • Page 87 Notes PlexWriter 12/10/32S Operation Manual...
  • Page 88 Notes PlexWriter 12/10/32S Operation Manual...

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