Table of Contents
Advertisement
Quick Links
Contacting Plextor's
Technical Support
Department
YOUR TASK:
Learn the variety of methods you can use to contact
Plextor's Technical Support Department. Learn
what information you should gather before
contacting Plextor's Technical Support Department.
YOUR OBJECTIVE:
Know how to get in contact with Plextor if you
experience any problems installing or operating
your UltraPleX CD-ROM drive.
YOUR METHOD:
Store Plextor's e-mail, Web site, phone, fax, and
BBS numbers in a convenient location. Keep your
drive's serial number and a copy of your sales
receipt handy as well.
If you experience a problem while installing or operating your UltraPleX drive,
refer first to the troubleshooting chapter (Chapter 12) in this manual. It contains
solutions to the most common types of problems fielded by our technical support staff.
Our Technical Support Department will help you solve problems that relate specifi-
cally to your UltraPleX drive. In many cases, a problem that appears to be caused by
your CD-ROM drive actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part (e.g., SCSI
interface board) at fault and will refer you to the manufacturer of that part for further
assistance.
Although we think highly of the capabilities of our technical support staff, we
recognize that they do suffer from some limitations; namely, they do not possess
psychic or telepathic powers. Therefore, their ability to help you depends a great deal
on your ability to help them. You must act as their eyes and ears as they try to diagnose
and fix your problem. If you gather the information requested on the following page
before you contact them, you will find that your problem can be resolved much more
quickly.
Plextor's Technical Support Department is available Monday through Friday, 6:30
a.m. to 5:30 p.m., PST. We are closed on weekends and some holidays.
60
ULTRAPLEX OPERATION MANUAL
---- CHAPTER 13 ----
please
Advertisement
Table of Contents
Related Manuals for Plextor ULTRA-D
Summary of Contents for Plextor ULTRA-D
-
Page 1: Technical Support
Plextor’s Technical Support Department. Learn what information you should gather before contacting Plextor’s Technical Support Department. YOUR OBJECTIVE: Know how to get in contact with Plextor if you experience any problems installing or operating your UltraPleX CD-ROM drive. YOUR METHOD: Store Plextor’s e-mail, Web site, phone, fax, and... -
Page 2: Before You E-Mail/Log On/Fax/Call
CHAPTER 13 ---- Contacting Plextor’s Technical Support Department How to Contact There are four ways for you to contact Plextor’s Technical Support Department: 1) Send us e-mail at support@plextor.com or visit our Web site for answers to frequently asked questions. -
Page 3: Helpful Contacts
Support Department before any Plextor CD-ROM drive can be returned for repair or replacement. Any drive sent to Plextor without an RMA number will not be accepted. Drives must be sent postage prepaid. We recommend that you insure your shipment, as Plextor cannot be held responsible for any damage that may occur during shipment. -
Page 4: Specifications
---- CHAPTER 14 ---- Specifications UltraPleX Internal External Disc Useable Formats CD-DA; CD-ROM Mode 1; CD-DA; CD-ROM Mode 1; CD-XA Mode 2, Form 1 & 2; CD-XA Mode 2, Form 1 & 2; Multi-session Mode 1 & 2 Multi-session Mode 1 & 2 Disc Type ISO 9660-HFS;... - Page 5 CHAPTER 14 ---- Specifications Internal External Rear Panel Power Supply DC +5V; DC +12V AC 100-240V 50/60 Hz Power Switch ---- Tumbler Type: 3A, 250V Interface Connector SCSI, 50-Pin SCSI, Two 50-Pin Header Type High-density Connector Audio Output Analog Output, Analog Output, RCA Jacks Molex Connector (P/N 50083-8014 4-pin)
-
Page 6: Quick Install
Windows 95 CD-ROM so it can obtain the necessary file. If you purchased your SCSI controller in a Plextor kit, you can use either the Windows 95 CD or the Plextor Manager floppy disk to provide the necessary file. If you purchased your new SCSI controller from another source, you must use the Windows 95 CD. - Page 7 Your computer’s capabilities are pretty much out of our control. On the other hand, your Plextor drive is fully SCAM capable. Benevolent folks that we are, if you bought a Plextor ‘‘kit’’ you also have a SCAM capable SCSI controller in front of you----wouldn’t...
-
Page 8: Configuration Identification
You also do not have a PCI class SCSI controller to provide Plug and Play BIOS. Go to the section titled ‘‘Non-Plug and Play Installation,’’ page 71. 3) You did not buy a Plextor kit and have an older SCSI board that is not SCAM capable. Go to the section titled ‘‘Non-SCAM Installation,’’ page 73. -
Page 9: Plug And Play Installation
For external devices, if your Plextor drive is the last in a chain of devices, leave termination enabled. If it is not last in the chain, disable termination. All SCAM capable boards should have the ability to automatically set termination of the board itself so you should not have to deal with this. -
Page 10: Troubleshooting
ID #3. It is possible (especially if you have other SCSI devices) that once you reboot your computer, the configuration process will reassign the drive to some other SCSI ID number. If so, you have just seen visual proof of Plextor’s SCAM capabilities. Get out your favorite or most useful CD and enjoy. - Page 11 Windows 95 ‘‘Add New Hardware Wizard’’ to load it. If Windows 95 did load a file during the configuration process, AND you have another SCSI device besides your Plextor CD-ROM drive, then you probably have a conflict with your SCSI IDs. In other words, Windows 95 loaded a non-SCAM capable support file.
- Page 12 Windows 95 will automatically load the non-SCAM capable file for the SCSI controller we provided. Instead, if you purchased a Plextor kit with SCSI controller, insert the Plextor Manager disk. This disk has the SCAM capable support file for your SCSI controller to complete your Plug and Play CD-ROM environment.
- Page 13 1) If you purchased a Plextor kit, you might have overlooked our instructions to use the Plextor Manager disk to get the necessary driver support for your SCSI controller. If you used the Windows 95 disk or CD, the configuration process may have copied the wrong (i.e., non-SCAM capable) driver sup-...
- Page 14 Windows 95 ‘‘Add New Hardware Wizard’’ to load it. If Windows 95 did load a file during the configuration process, AND you have another SCSI device besides your Plextor drive, then you probably have a conflict with your SCSI IDs. In other words, Windows 95 loaded a non- SCAM capable support file.
- Page 15 It is possible that Windows 95 will not have the required support for your SCSI controller. If that is the case, you will need to call the controller manufacturer’s technical support department. If you still have problems, call Plextor’s Technical Support Department at 800-886-3935.
- Page 16 From DOS/Windows Using CD-ROM Install Hardware If you are installing your Plextor drive in a Plug and Play environment (Plug and Play BIOS on the motherboard and a SCAM capable controller), refer to the ‘‘Install Hardware’’ portion of the ‘‘Plug and Play Installation’’ section on page 68 of these instructions.
- Page 17 ‘‘Non-SCAM Installation’’ section on page 73 of these instructions. Install Software In order to use your Plextor drive under DOS or Windows 3.x to upgrade to Windows 95, you must have a device driver to support it. If you just installed a new SCSI controller that you did not purchase from us, you also need to load what is called an ‘‘ASPI Manager’’...
- Page 18 CONFIG.SYS file using the notepad editor. Find the lines that refer to the ASPI Manager (example: BTDOSM.SYS or ASPI4DOS.SYS) and device driver called PLEXTOR.SYS. Type ‘‘REM’’ in front of each of those two lines. This disables these ULTRAPLEX OPERATION MANUAL...
- Page 19 Appendix ---- Windows 95 Drivers lines by marking them as REMARKS. Select ‘‘SAVE’’ from the FILE menu, and then ‘‘EXIT.’’ Reboot Your Computer Reboot your machine by selecting ‘‘SHUT DOWN’’ from the START Button. In the shut down dialog box select ‘‘Restart the computer’’ and select ‘‘YES.’’ This will reboot your computer with the new configuration.
-
Page 20: About Plextor
Valley in 1990. Rapid growth has required it to move twice since then to larger offices. Plextor now occupies a 30,000 sq. ft. facility in Santa Clara, California, which is staffed by sales, marketing, technical support, engineering, administrative, and shipping personnel. - Page 21 NOTES ULTRAPLEX OPERATION MANUAL...
-
Page 22: Warranty Information
All product returns must be authorized in advance by PLEXTOR’s Technical Support Department. Authorization is confirmed by issuance of the RMA number, which must be written prominently on the outside of the box in which the defective drive is returned to PLEXTOR. - Page 23 PLEXTOR (U.S.A.) 4255 Burton Drive, Santa Clara, CA 95054 Web Site: www.plextor.com e-mail: support@plextor.com Phone: 408-980-1838 FAX: 408-986-1010 BBS: 408-986-1569 Toll Free: 800-886-3935 PLEXTOR (Japan) 8F Kyodo-building 1-4-21 Yaesu Chuou-ku, Tokyo, Japan 103 Web Site: www.plextor.co.jp Phone: 81-3-3517-8061 FAX: 81-3-3517-8065...