Pantum P3010 Series Maintenance Manual
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Pantum P3010 Series Maintenance Manual

Pantum P3010 Series Maintenance Manual

Laser duplex printer
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Summary of Contents for Pantum P3010 Series

  • Page 1 Maintenance Manual `````````````````````````````````````````````````````````````````````````````````````````````````````````````...
  • Page 2 Pantum Laser Duplex Printer Maintenance Manual Model: P3010-3060 series and P3300 series...

  • Page 3: Legal Notice

    Version: V 1.0 Disclaimer For a better user experience, Zhuhai Pantum Electronics Co., Ltd. reserves the right to make changes to the User Guide without notice. Users are responsible for any damage arising from failing to follow this User Guide. Meanwhile, except the express warranty made in the product maintenance manual or service commitment, Zhuhai Pantum Electronics Co., Ltd.
  • Page 4 There is high-voltage electrode inside the printer. Before cleaning the printer. make sure the power is turned off! Plugging and unplugging the power cord plug with a wet hand can result in an electric shock. The fuser unit is hot when and after printing. Touching the fuser unit (the shaded area as shown) may cause bums! £...
  • Page 5 Where to Install Install the printer on a flat and secure surface where vibration and impact does not occur easily, such as the tabletop. Keep the printer near the standard and grounded power socket. In addition, the temperature of the installation location should be 10° C to 35° C, and the relative humidity should be 20% to 80%.
  • Page 6 Laser Safety Laser radiation is harmful to the human body. To avoid laser radiation, please do not randomly disassemble the printer! The printer follows the provisions of Class 1 laser products under CFR standard. It has a Class IIIb laser diode, which has no laser radiation leakage among laser components. The following label is attached to the laser components inside the printer:...
  • Page 7 Member States relating to electromagnetic compatibility and safety of electrical equipment (designed for use within certain voltage limits). The manufacturer of this product is: Zhuhai Pantum Electronics Co., Ltd., Central Area A, 3F, 01# Building, No. 3883, Zhuhai Avenue, Zhuhai, Guangdong, China A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative.

  • Page 8: Table Of Contents

    Table of Contents Product Introduction ........................ 1 Driver Installation and Uninstallation ..................2 One-click Installation ..................... 2 2.1.1 Method I: Connect the printer via USB cable ............ 2 2.1.2 Method II: Connect the printer via wired network ........... 3 2.1.3 Method III: Connect the printer via wireless network ........
  • Page 9 Disassembly and Installation ....................34 Disassembly Flowchart ....................34 Disassembly Steps ....................... 34 5.2.1 Before disassembly ..................34 5.2.2 Front cover ...................... 36 5.2.3 Rear cover ....................... 36 5.2.4 Left cover ......................37 5.2.5 Right cover ...................... 37 5.2.6 Top cover ......................37 5.2.7 Transfer roll .....................
  • Page 10 7.5.2.1 Printing fault ................... 64 Image Defects ......................69 7.6.1 Printing ......................69 Appendix 1 Perimeters of Printer Rolls ..................72 Appendix 2 Description of Product Series Number ..............73 Appendix 3 Explanation of Special Terms in the Manual ............73...

  • Page 11: Product Introduction

    Product Introduction P3010D series P2800DW/P301 P3300 P3300DN P3300DW Product Parameters 0DW series series series series ● ● ● ● ● Interface ● ● ● type Wi-Fi ● ● Print ● ● Language ● ● ● Control ● panel ● ● ●...

  • Page 12: Driver Installation And Uninstallation

    Driver Installation and Uninstallation One-click Installation One-click installation provides three methods of installation: connect the printer via USB cable, connect the printer via wired network, and connect the printer via wireless network. You can choose one of them according to your habit. 2.1.1 Method I: Connect the printer via USB cable 1.

  • Page 13: Method Ii: Connect The Printer Via Wired Network

    5. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 2.1.2 Method II: Connect the printer via wired network 1. Turn the power of printer and computer on. 2.
  • Page 14 • Windows 10 system: When the “DVD RW driver” window pops up from the right top corner of computer desktop, click anywhere in the window, then click “Autorun.exe” to run the installation procedure. Note: • Some computers may be unable to auto play the CD because of system configuration. Please double click "Computer"...
  • Page 15 • If your software has searched several printers, click on the ”One-click installation” button, and the printer list interface will pop up. Please select the printer that you need according to your printer wired network IP address or host ID.

  • Page 16: Method Iii: Connect The Printer Via Wireless Network

    Note:• If the printer you need is not shown in the list, please click “Refresh” button to search again. If it is not found, please check if the printer and computer are in the same network. • When the printer IP address changes under printer driver installed with host ID, you can also directly print without re-installing the driver.
  • Page 17 4. Click on the “I agree” button on the right button corner after reading the license agreement and enter into driver installation interface. 5. Click the “One-click installation” button in Method III to install driver software. Note: • You can put your mouse cursor in the “One-click installation” button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button.
  • Page 18 • If your software has searched several printers, click “One-click installation” button, and the printer list interface will pop up. Please select “Configure printer with Wi-Fi via USB an install” and select USB printer, click “Confirm” button and enter into installation process complete automatic network configuration and driver installation Note: •...

  • Page 19: Connect Computer To Router Via Network Cable

    2.1.3.3 Connect computer to router via network cable 1. Connect computer to router via network cable. 2. Connect the printer to computer via USB cable, then power the printer on. 3. Place the attached installation CD in the computer CD-ROM: •...
  • Page 20 • Click on the “One-click installation” button if your software has only searched only one printer, and the wireless network configuration interface will pop up, input the SSID a password that you need, then click “Confirm” button, and enter into installation process. The process may need some time, and the duration is related to your computer configuration please wait patiently.

  • Page 21: Connect Computer To Printer Via Wi-Fi Direct And Install The Driver

    Note:• When the printer IP address changes under printer driver installed with host ID, you can also directly print without re-installing the driver. If you need to install the printer driver with the host ID, please check the option "Install the printer in the list with host ID". After the installation, click “Print &Test Page”...
  • Page 22 2. Connect computer to the Wi-Fi Direct network of the printer. 3. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. • Windows 7/Vista/Server 2008 system: Pop up “Autoplay” interface, click “Autorun.exe” to run the installation procedure.

  • Page 23: The Printer Is Already Connected To Wireless Network

    6. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly. 2.1.3.5 The printer is already connected to wireless network 1. The printer is already connected to wireless network, you can print the “Network configuration page”...
  • Page 24 Note: • You can put your mouse cursor in the “One-click installation” button to check the popup information in order to confirm if the current printer is the one you need to install through IP address before you click the button. •...
  • Page 25 • If the software has searched several printers, the printer list interface will pop up. Please select the printer you need according to your printer wired network IP address or host ID. Note:• If the printer you need is not shown in the list, please click “Refresh” button to search again.

  • Page 26: Manual Installation

    6. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly. Manual installation • Before installing the drive, you need to learn about printer model by printing printer information page out and check the product name.

  • Page 27: Installation Via Wired Network Connection

    7. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 8. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly.

  • Page 28: Installation By Wireless Network Connection Mode

    9. The installation software will search the printer automatically and the searching process may need some time. 10. After finishing searching, select the printer that needs to be connected and click “Next” Note: • If the printer you need to connect is not in the list of printers searched, please click “Refresh”...

  • Page 29: Installation In Basic Structure Mode

    2.2.3.1 Installation in basic structure mode 1. Connect computer to access point (wireless router). 2. Connect the printer to computer via USB cable, then power the printer on. 3. Place the attached installation CD in the computer CD-ROM: • Windows XP system: automatically run the installation procedure. •...
  • Page 30 8. Select “Yes, I want to configurate the printer’s wireless network” on the wireless setup window popped out, and operate according to the prompts to set up the printer to wireless network. 9. The installation software will search the printer automatically after wireless network is configured successful.

  • Page 31: Installation In Wi-Fi Direct Mode

    11. The software installs the driver automatically and the installation process may need some time. The duration is related to your computer configuration, please wait patiently. 12. After the installation, click “Print &Test Page” button. If your printer prints the test page successfully, it means that you have installed the driver correctly.
  • Page 32 8. Select “No, the printer has been connected to wireless network” on the wireless setup window popping out, and then click “Next”. 9. The installation software will search the printer automatically and the searching process may need some time. 10. Select the printer needs to be connected and click “Next”. Note: •...

  • Page 33: Method Of Driver Uninstallation

    1. Click the Start menu of computer and then click All programs. 2. Click Pantum, and then Click Pantum XXX Series. Pantum XXX Series where XXX represents product model. 3. Click uninstall to delete the driver according to instructions on uninstall window.

  • Page 34: Mac System Driver Installation

    1. Turn the power of printer and computer on. 2. Insert the CD companying with printer in the CD driver of your computer, and double click Pantum XXX Series installation package. (XXX in Pantum XXX Series represents product model.) 3.
  • Page 35 5. Click “Agree” on the prompt window popping out to accept the licensing agreement. 6. Click “Install”. 7. Input computer password and click “Install Software”. 8. Click “Continue Installation” on the prompt window popping out. 9. The system will finish driver installation automatically. •...

  • Page 36: Add Up The Printer Via Usb

    2.4.2 Add up the printer via USB 1. Connect the printer to computer with USB cable and then turn power on. 2. Enter the “System Preferences” – “Printers & Scanners” of computer. 3. Click button to select “Add Printer or Scanner”. 4.

  • Page 37: Add Airprint Printer

    3. Enter the “System Preferences” – “Printers & Scanners” of computer. 4. Click button to select “Add Printer or Scanner”. 5. Select printer and then select the corresponding printer mode from the “Use” menu popping out. 6. Click “Add”. 2.4.5 Add AirPrint printer 1.

  • Page 38: Led Panel Type

    Printer Information Report LED Panel Type 1. Turn on the power, and check whether the indicators are ready. 2. Press the printer information report key on the operation panel for 3s. LCD Panel Type 1. Press “Menu” to enter the menu setting interface. 2.
  • Page 39 IP information...

  • Page 40: Restoration Of Factory Settings

    Restoration of Factory Settings LED Panel Type Press the power key to turn on the printer. Then press the Cancel/Continue key for more than 2s, until two state indicators on the panel become green and flicker (at intervals of 100ms) at the same time.

  • Page 41: Operating Principle

    Operating Principle Overall Structural Diagram Component Structure Diagrams...
  • Page 42 Control Panel Board Rear cover Top cover assembly Right Feed-out assembly cover Duplex Unit Fuser Unit Data Board Drive Paper tray assembly stopper Toner cartridge (toner cartridge and drum component) Engine Board Power Board Left cover Paper tray Front cover...

  • Page 43: Mechanical Devices

    Mechanical Devices Name Paper Feed Solenoid Separator Roller Pick-up Assembly Secondary conveying roll Guide roll Toner-feeding roll Developing roll OPC photosensitive drum Charging roll Duplex Unit Transfer roll Motor Pressing roll Heating roll Feed-out roll...

  • Page 44: Paper Path

    Paper Path Disassembly and Installation Disassembly Flowchart Disassembly Steps 5.2.1 Before disassembly Before disassembly, shut down the power of the printer, and pull out the power cord, USB cable and network cable. Remove the toner cartridge.
  • Page 45 Note: Package the toner cartridge with black tapes to prevent the photosensitive drum from being damage as a result of exposure. Remove the paper tray...

  • Page 46: Front Cover

    Remove the Duplex Unit. 5.2.2 Front cover Remove the front cover connecting rod with forceps, and push the front cover out of the buckle, using the palm. Connecting rod 5.2.3 Rear cover Open the rear cover, and push it out of the buckle, using the palm.

  • Page 47: Left Cover

    5.2.4 Left cover Remove the front cover and rear cover, pry four buckles of the left cover, and remove the left cover. 5.2.5 Right cover Remove the front cover and rear cover, pry four buckles of the right cover, and remove the right cover.

  • Page 48: Transfer Roll

    5.2.7 Transfer roll Open the front cover, pull out the clamping jaw at the right end of the transfer roll, remove the bushing at the right end of the transfer roll, and then remove the transfer roll. Note: Do not directly touch the sponge of the transfer roll by handle while removing the transfer roll, in order to avoid printing abnormality.

  • Page 49: Control Panel Board And Power Switch Board

    5.2.9 Control panel Board and power switch board After removing the top cover, remove the screws and plugs of the top cover, and take out the operation panel Board and power switch board. 5.2.10 Paper sensor Board Pull out the paper tray and Duplex Unit, remove the screw and plug of the sensor Board, and then remove the paper sensor Board.

  • Page 50: Paper Feed Sensor

    5.2.12 Paper Feed Sensor Pull out the paper tray and Duplex Unit, remove two screws of the cover (at the bottom of the printer), and take out the cover. Remove the screw and plug of the sensor Board, and take out the Paper Feed Sensor.

  • Page 51: High Voltage Board

    2. Remove the four screws and data Board. 5.2.14 High voltage Board Remove the front cover and rear cover, and pull out six harness plugs of the high-voltage Board (Figure 1). Remove the five screws (Figure 2) and then high-voltage Board. Note: You can see four conductive springs (easy to fall) after removing the engine Board.

  • Page 52: Laser Unit

     The large capacitor of the Board is still energized immediately after shutdown of the printer. It should be discharged before disassembly, to avoid electric shock. 5.2.16 Laser unit Remove the front cover, rear cover, left cover, right cover and top cover, and pull out two plugs of the laser unit.

  • Page 53: Fan

    5.2.19 Fan Remove the front cover, rear cover, left cover, right cover and top cover, and pull out the fan plug from the high voltage Board. Remove the three screws of fan assembly. Then remove the fan assembly and take out the fan (Note: pay attention to gear protection in the disassembly process, in order to prevent the gear from damage caused by falling down).

  • Page 54: Clutch Assembly

    2 screws and 2 buckles 2. Remove the five screws of the right frame, the right frame and the three screws of the motor in sequence. Then remove the motor. 5.2.22 Clutch assembly 1. Remove the right frame and gear 1, and take out the clutch assembly. Gear 1 Clutch assembly...

  • Page 55: Maintenance

    Maintenance Printer cleaning Note:  Please use mild detergents.  Do not clean the printer with highly corrosive liquid such as diluents or benzene. Otherwise, the surface may be damaged.  Do not use the cleaning material containing ammonium hydroxide. ...
  • Page 56 Note:  Remove metal articles such as the watch and bracelet before removing the toner cartridge, as internal components may be damaged in the case of contact.  After removing the toner cartridge, put it into a protective bag or wrap it with thick paper, to prevent damage caused by direct light.

  • Page 57: Use And Maintenance Of Consumables

    Use and Maintenance of Consumables 6.2.1 About toner cartridge and drum component 1. Use and maintenance of toner cartridge Use the original toner cartridge for better printing quality. Pay attention to the following items while using the toner cartridge. · Do not take the toner cartridge out of the package, unless required immediately. ·...

  • Page 58: Error Message And Troubleshooting

    2. Press the blue button on the left side of the drum component with the left hand, lift the toner cartridge handle with the right hand, and take out the toner cartridge. 3. Open the package of new drum component, remove the protective device, and place the drum component onto a horizontal table.
  • Page 59 III. Consumables If the indicator on the control panel of the printer flickers in yellow or the LCD screen displays that toner is used up, replace the toner cartridge promptly. Check whether the applied toner cartridge is designated by Pantum.

  • Page 60: Error Message

    Error Message Error Message Cause Solution The printer is not 1. The USB cable or power 1. Properly connect the USB cable connected. cord is not connected. and power cord. 2. The main control board 2. Replace the main control board. fails.
  • Page 61 cartridge is damaged. The drum component The models of the drum Replace the drum component and and toner cartridge component and toner cartridge toner cartridge. are not matching. are not matching. The life of the drum The print pages of the drum Replace the drum component and component and toner component and toner cartridge...

  • Page 62: Error Code

    Error Code Warning! The product has the function of self-diagnosis. If any fault is detected, the error code and warning message will be displayed on the screen or computer. Error Code Cause Check and Measures Internal error Abnormality of main Check the connecting wire of the motor;...
  • Page 63 Abnormal Internal error temperature printer heating roll Please call the customer service staff. Internal error Failure of heating roll printer to reach the start Please call the customer temperature of laser service staff. unit Internal error Failure of heating roll printer to reach the pickup Please call the customer...
  • Page 64 4. Replace the power board if it is failure. Internal error Communication printer failure (WSD Check whether network connection is normal Please call the customer communication error (the same as the internal error 26); service staff. [the wired network Check whether WiFi connection is normal (the connection and WiFi same as the internal error 27);...
  • Page 65 Check whether the connecting wire between the internal antenna and data Board is connected properly; Restart the printer; Replace the data Board. Internal error 1. Check the cable between the engine printer board and the data board, and make sure Please call the customer Data transfer that the connection is normal.

  • Page 66: Removal Of Jammed Paper

    · If the printer does not start printing, please check whether all the jammed paper inside the printer has been cleared. · If you cannot remove the jammed paper by yourself, please contact local Pantum authorized repair center or send the printer to the nearest Pantum authorized service center for repair.

  • Page 67: Jammed Paper In Auto Feed Tray

    7.4.1 Jammed paper in auto feed tray Pull out the paper tray. Gently pull out the jammed paper. After pulling out the jammed paper, install the paper tray into the printer, and close the front cover. The printer will automatically recover printing. 7.4.2 Jammed paper in manual feed tray Gently pull out the jammed paper.

  • Page 68: Middle Jam

    7.4.3 Middle jam Note: While removing the jammed paper in the middle, do not touch the shaded area shown below to avoid burns. Pull out the paper tray. Gently pull out the jammed paper. Install the paper tray.
  • Page 69 Open the front cover. Take out the laser toner cartridge along the guide rail. (In order to prevent the printing quality from being affected by the exposure of the photosensitive drum, put the laser toner cartridge inside a protective bag or wrap it with thick paper.)

  • Page 70: Jammed Paper In Fuser Unit

    Gently pull out the jammed paper. After taking out the jammed paper, reinstall the laser toner cartridge, close the front cover, and the printer will recover printing. 7.4.4 Jammed paper in fuser unit Note: While removing the jammed paper in the fuser unit, do not touch the shaded area shown below to avoid burns.

  • Page 71: Jammed Paper In Duplex Unit

    4. After removing the jammed paper, close the rear cover, open the front cover, and the printer will automatically recover printing. 7.4.5 Jammed paper in Duplex Unit 1. Take out the Duplex Unit from the rear side of the printer. 2.
  • Page 72 4. After pulling out the jammed paper, install the Duplex Unit, check other parts of the printer for jammed paper, and close the front cover. The printer will automatically recover to print.

  • Page 73: Troubleshooting

    Troubleshooting 7.5.1 Paper feeding problems Initial check: carry out initial check at first in case of paper feeding error. Check Solution Does the applied medium conform to the Replace the medium. specifications of the printer? Is the paper curly, wrinkling or damp? Replace paper and tell the user how to properly save paper.

  • Page 74: Common Faults

    Possible Cause Solution The feeding channel is contaminated. Check the feeding channel and make sure that it is smooth. The pickup roll is contaminated. Clean the pickup roll. M4 Repeated feeding Possible Cause Solution Paper is not placed properly. Place the paper properly. The separator is contaminated or Clean or replace the separator.
  • Page 75 The plug wire of the circuit board of the Reconnect the plug wire, and make sure that the high-voltage power supply is disconnected. AC power is supplied normally. There is jammed paper inside the printer. Check the printer and remove the jammed paper.
  • Page 76 P5 Fault of fuser unit Possible Cause Solution The contact of the plug wire of the thermistor is Reconnect the wire. poor. The temperature relay is burnt out. Replace the fuser unit. The halogen heating lamp is faulty. Replace the fuser unit. P6 Fault of laser scanner Possible Cause Solution...
  • Page 77 contact or damaged. properly. The plug of the USB cable is in poor contact or Make sure that the USB cable is connected damaged. properly. The data Board is faulty. Replace the data Board.
  • Page 78 P10 Printing mess or fully black page Possible Cause Solution The USB cable is connected properly or faulty. Check the USB cable and make sure that it is connected properly. The FFC wire connecting the engine Board and Replace the connecting wire. data Board is in poor contact or not reliable.

  • Page 79: Image Defects

    Image Defects 7.6.1 Printing State Cause Recommended Solution   The printout is light. The toner in the cartridge is almost Replace the toner cartridge.  used up. Clean the toner contamination area.   The high-voltage contact of the Clean the high-voltage contact or engine Board is in poor contact as a replace the high-voltage power...

  • Page 80: Replace The Toner Cartridge

    There  Some components of the toner  1. Replace the toner cartridge.  black/white spots. cartridge are contaminated or OPC is 2. Clean the high-voltage contact of damaged. the transfer roll or replace the  If there are 45.2mm periodic black transfer roll.
  • Page 81 The background is  The printing medium does not  Use the printing medium according gray. conform to the specifications. to the specifications.   The life of the toner cartridge is Replace the toner cartridge. expired.  Clean the high-voltage contact or ...

  • Page 82: Appendix 1 Perimeters Of Printer Rolls

    The image is fully  OPC discharge is poor.  Clean the high-voltage contact or  white. The laser unit is damaged. replace the engine Board. If the problem still exists, replace the toner cartridge.  Replace the laser unit. Appendix 1 Perimeters of Printer Rolls Name...

  • Page 83: Appendix 2 Description Of Product Series Number

    Appendix 2 Description of Product Series Number The series number label is attached to each printer. The meaning of the series number and the attaching location of the label are described below. Code meaning: Date of manufacture Series number Label location: rear side of the printer Series number label ~1 月）...

  • Page 84: Appendix 3

    Appendix 3 Explanation of Special Terms in the Manual The special terms in this manual are explained below. Term Explanation One safety standard of laser products Liquid crystal display Scanner Number of dots per inch Pages printed per minute Paper weight per square meter auto run Automatic running Photosensitive drum...

This manual is also suitable for:

P3060 seriesP3300 seriesP3010d seriesP2800dw seriesP3010dw seriesP3300dn series ... Show all

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