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Savant Pro Remote REM-1000 Troubleshooting Manual
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Savant Pro Remote REM-1000 Troubleshooting Manual

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B A C K T O K N O W L E D G E
Savant Pro Remote Troubleshooting Guide
REM-1000 | REM-1100 | REM-2000
 
 
March 2020
Document Date:
(Updated)
Document
da Vinci 8.x and
Supports:
Higher
 
Contents
To access links to the sections in this document, click the corresponding entry in the table below.
Troubleshooting
HOME
TOOLS
UNIVERSITY
S A V A N T K N O W L E D G E
STORE
33
ACCOUNT
C h a t w i t h S a v a n t

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Summary of Contents for Savant Pro Remote REM-1000

  • Page 1: Table Of Contents

    S A V A N T K N O W L E D G E B A C K T O K N O W L E D G E Savant Pro Remote Troubleshooting Guide REM-1000 | REM-1100 | REM-2000  ...

  • Page 2: Overview

    Important! Each time the da Vinci software is updated on the Savant Host, the Host will scan for Savant devices on the network, comparing the firmware version running on the Pro Remote Base with the firmware packaged with the updated da Vinci software. If a newer firmware version is available, the update process will start automatically.

  • Page 3: Status Led (Bottom Of Remote Base) Meanings

    The Base is provisioned to the local network and communicating with the Savant Host. Blinks Once (Green): The Base is provisioned to the local network but not communicating with the Savant Host. Blinking Yellow/Green: Firmware is updating on the Base.

  • Page 4: Case #2: Lcd Screen Is Missing Pixels Or Malfunctioning

    Debug Menu section). Manufacturing Test. to launch the LCD test and complete. Resolution Complete the LCD test. If the situation persists, contact Savant Support and open a Support Case on the Savant Community.   Case #3: Hard buttons not functioning Symptom Hard buttons on the Remote not functioning.

  • Page 5: Case #5: Remote Stuck On Connecting

    Nothing is obstructing the microphone on the remote Command is spoken loudly and clearly If the situation persists, contact Savant Support and open a Support Case on the Savant Community.   Case #5: Remote Stuck on Connecting (REM-1000 Only) Symptom...
  • Page 6 Remote are communicating appropriately. The Remote should now be fully functional. If there are no values in the Manufacturing Test -> Remote Base, contact Savant Support and open a Support Case on Savant Community. Example Result: Device MAC Address: Device MAC Address:...

  • Page 7: Debug Menu

    Controller Info tab.   Debug Menu This will be required for most of the tests in this Troubleshooting Guide. To put the Savant Remote into Debug Menu follow these steps: Power down the Remote. Press and hold the Mute, Last Power buttons simultaneously until the remote button backlight comes on.
  • Page 8 MODE. Selecting Demo Mode will launch the Savant Pro Remote interface with an example system loaded, which shows off some of the features and layout elements of the Pro Remote UI without the need for a live system connection. By default, Demo Mode is set to off.
  • Page 9 This is a test used during manufacturing to test communication between the Remote and Remote Base with the REM-1000-xx model of Savant Pro Remote. This test has no real application once the Remote has been set up in a system.
  • Page 10 Finding Bluetooth Address (REM-1000 Only) The following process assumes that the REM-1000 is already deployed into the Savant System and the Remote Base is currently configured with an IP address.  If the Remote Base is not configured with an IP address on the network, please refer to the REM-1000 Deployment guide.
  • Page 11 Master Host Redundant Host (if applicable) Required RMA Information (Final step for RMA process) Serial Number or Savant Sales Order Number Shipping Address (Commercial or Residential) Shipping Method: Standard or ASAP (additional fees may apply) Advanced Purchase Order Number Model Number of product being returned...

This manual is also suitable for:

Pro remote rem-1100Pro remote rem-2000