Savant Pro Remote REM-1100 Troubleshooting Manual
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Also See for Pro Remote REM-1100:
- User manual (18 pages) ,
- Deployment manual (16 pages) ,
- Troubleshooting manual (11 pages)
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Savant Pro Remote Troubleshooting Guide
Article Information
Title
Savant Pro Remote Troubleshooting Guide
Summary
This document outlines various processes recommended by Savant for troubleshooting a number of undesirable Savant Pro Remote / Pro Remote X2 behaviors that may be encountered in the field. Products covered in this guide include the REM-1100,
REM-2000, and REM-4000.
Supported
Releases
Full Description
Savant Pro Remote Troubleshooting Guide
REM-1100 | REM-2000 | REM-4000
Document Date:
Document Supports:
Overview
This document outlines various processes recommended by Savant for troubleshooting a number of undesirable Savant Pro Remote / Pro Remote X2 behaviors that may be encountered in the field.
Products covered in this guide include the REM-1100, REM-2000, and REM-4000. Information that may be specific to particular models of Savant Pro Remote is labeled clearly below where applicable. Caution should be used to ensure that any
procedures applied in the field are appropriate for the model of Pro Remote in use.
NOTE:
For troubleshooting procedures specific to the legacy REM-1000 Pro Remote, refer to the older, archived version of this article, available on the Savant Community Knowledge Base by selecting the option to include archived documents.
Savant Pro Remote Troubleshooting Guide [Legacy REM-1000]
Contents
To access links to the sections in this document, click the corresponding entry in the table below.
Overview
Troubleshooting
Common screen messages and their meanings
Remote Base Status LED Meanings
Specific Cases
Case #1: LCD Screen is missing pixels or malfunctioning
Case #2: Hard buttons not functioning
Case #3: Voice Commands not functioning
Case #4: REM-4000/X2 Will Not Power On
Case #5: REM-4000/X2 Will Not Charge In a Charging Base
June 2022 (Updated)
da Vinci 8.x and Higher
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Related Manuals for Savant Pro Remote REM-1100
Summary of Contents for Savant Pro Remote REM-1100
- Page 1 Summary This document outlines various processes recommended by Savant for troubleshooting a number of undesirable Savant Pro Remote / Pro Remote X2 behaviors that may be encountered in the field. Products covered in this guide include the REM-1100, REM-2000, and REM-4000.
-
Page 2: Troubleshooting
Important Note on Firmware Updates: Each time the da Vinci software is updated on the Savant Host, the Host will scan for Savant devices on the network, comparing the firmware version running on the Pro Remote with the firmware packaged... - Page 3 3. If the Voice Commands function does not respond, ensure the Remote firmware is up to date and matches the Host Build. If the green processing circle fails and displays "Sorry can you say that again", open a Support Case on the Savant Community.
- Page 4 To put the Savant Remote into Debug Menu follow these steps: 1. Power down the Remote. 2. Press and hold the Volume Up, Channel Up and Power buttons simultaneously until the Savant logo appears. 3. The Remote will launch the Debug Menu screen.
- Page 5 Selecting Demo Mode will launch the Savant Pro Remote interface with an example system loaded, which shows off some of the features and layout elements of the Pro Remote UI without the need for a live system connection.
- Page 6 If issues are encountered in the field that are either unresolved after following the relevant steps in this guide, or are not covered by this guide, a case should be submitted with Savant Support for further assistance via the Savant Customer Community.
- Page 7 Model Number of product being returned To contact Savant Support, access the Savant Customer Community and enter a support Case ticket. To contact Savant Sales, visit Savant.com and select Contact Us to locate a local sales representative in your area. URL Name...
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