Veeder-Root TLS-3 Series Troubleshooting Manual
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Veeder-Root TLS-3 Series Troubleshooting Manual

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Manual No: 576013-818
Revision: AB
l
TLS-3XX Series Consoles
Troubleshooting Guide

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Summary of Contents for Veeder-Root TLS-3 Series

  • Page 1 Manual No: 576013-818 Revision: AB TLS-3XX Series Consoles Troubleshooting Guide...
  • Page 2 Notice Veeder-Root makes no warranty of any kind with regard to this publication, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Veeder-Root shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this publication.

  • Page 3: Table Of Contents

    Table of Contents 1 Introduction Related Manuals ......................1-1 Contractor Certification Requirements ................1-1 Safety Precautions ......................1-2 Safety Warnings ......................1-2 Explanation of Software Version Numbering ..............1-3 TLS-300 Consoles....................1-3 TLS-350* Consoles Having Form Numbers 08470xx-xxx ........1-3 TLS-350J* Consoles Having Form Numbers 08470xx-xxx ........1-3 TLS-350 Plus Consoles Having Form Numbers 08482xx-xxx ......1-3 TLS-350R Consoles Having Form Numbers 08482xx-xxx........1-3 Verifying Installed System Features ................1-3...
  • Page 4 Table of Contents 9 Probe Troubleshooting Field Troubleshooting Probe-Out Alarms ...............9-3 Minimum Detected Fluid Levels ..................9-5 Mag Probe Channel Counts in Common Liquids ............9-6 Example Probe Status Printouts ..................9-7 Magnetostrictive Probe - Normal ................9-7 Magnetostrictive Probe - Missing Water Float............9-7 10 Dispenser Interface Modules (DIMs) DIM Installation Overview ....................10-5 DIM Troubleshooting Charts ..................10-6...
  • Page 5 Table of Contents AccuChart Restrictions with Manifolded Tanks ...........12-2 Alarms ..........................12-2 BIR Generates 3 Alarms..................12-2 Dispenser Interface Modules (DIMs) Generate 3 Alarms........12-2 BIR Setup Errors ......................12-2 Meter Data Present Entry ..................12-2 BIR Temperature Compensation.................12-2 BIR Alarm Threshold and Offset................12-2 BIR Variance Errors .....................12-3 General........................12-3 Possible Causes of Lost or Inaccurate TLS Console Volume Data ....12-3 Possible Causes of Lost or Inaccurate Sales Data ..........12-4...
  • Page 6 Table of Contents Figure 2-7. TLS-350 Series Consoles - NVMEM Boards 2-4 Figure 2-8. TLS-300 Series Console CPU Board Layout With Surface-mount Components 2-5 Figure 2-9. TLS-300 Series Console Power Supply Board 2-6 Figure 2-10. TLS-300 Series Console I.S. Barrier Board 2-6 Figure 2-11.
  • Page 7 Table of Contents Table 3-3. TLS-350 Series Software Version 20 - 27........... Table 3-4. TLS-350 Series Software Version 28 - 33........... Table 3-5. TLS-350 Series Software Version 34 and Higher ....... Table 3-6. TLS-300 Series Software Versions 1 - 9 ..........Table 3-7.

  • Page 8: Introduction

    577013-874 Maintenance Service Codes Contractor Certification Requirements Veeder-Root requires the following minimum training certifications for contractors who will install and setup the equipment discussed in this manual: Service Technician Certification (Previously known as Level 2/3): Contractors holding valid Technician Certifications are approved to perform installation checkout, startup, programming and operations training, system tests, troubleshooting and servicing for all Veeder-Root Series Tank Monitoring Systems, including Line Leak Detection.

  • Page 9: Safety Precautions

    National Electrical Codes 70 and 30A; federal, state, and local codes; and other applicable safety codes. 3. Substitution of components may impair intrinsic safety. 4. Do not modify or use service parts other than those provided by Veeder-Root.

  • Page 10: Explanation Of Software Version Numbering

    Introduction Explanation of Software Version Numbering Explanation of Software Version Numbering Software version numbers for TLS Consoles are designated in five formats: 0xx, 1xx, 3xx, 4xx, and 5xx. These formats are assigned based on the console’s having a CPU or ECPU board, its model designation, and its enabled features: TLS-300 CONSOLES •...

  • Page 11: Console Does Not Have A Printer

    Introduction Verifying Installed System Features SOFTWARE REVISION LEVEL VERSION XXX.XX (first 3 digits = software version e.g. 327. The second two are its rev level) SOFTWARE# XXXXXX-XXX-X CREATED - YY:MM:SS:HH:MM S-MODULE# XXXXXX-XXX-X 4. After the S-Module part number prints, a list of your system’s current features follows. Press the MODE key to return to the main screen: MMM DD, YYYY HH:MM:SM XM ALL FUNCTIONS NORMAL...

  • Page 12: System Description

    System Description System Parts Identification The following figures identify the components of TLS-3XX Series consoles. Plug-in modules are not shown. Status Indicators (3) Optional Printer LCD Display Alphanumeric ALARM Keypad WARNING POWER Operating T1: PREMIUM UNLEADED VOLUME 4208 GALS ULLAGE 5792 GALS 90% ULLAGE...
  • Page 13 System Description System Parts Identification Buzzer I.S. barrier board (under cover) Battery R98 (Battery test) SENSOR Sensor/probe + - + - + - + - + - + - + - interface MAXIMUM SENSOR OUTPUT RATINGS: board PROBE (under cover) + - + - RELAY RATINGS:...
  • Page 14 System Description System Parts Identification PLCC Chip in a DIP Adapter DIP Chip TLS Setup Storage Device PLCC Chip (3 possible types shown at left) There can be only ONE TLS Setup Storage device installed! Battery Backup Sw (S1) Required Software Module SEM Module (either J1 or J2 slot) R151 (Battery Test)
  • Page 15 System Description System Parts Identification STATIC SENSITIVE COMPONENTS Wear grounded anti-static wrist strap before handling these printed circuit boards. NVMEM 102 Card (Front side) P/N 332966-102 P/N 331943-102 (discontinued) Used only on an ECPU w/o ISD Replaces 1/2 Meg RAM cards in consoles w/ more than 8 probes.
  • Page 16 System Description System Parts Identification Alarm buzzer Backup battery R98 (Battery test) Battery Backup On/Off switch (shown on) DIP switches (1-4) Software EPROMs RS-232 TX/RX signal indiator LEDs Printer TX/RX signal indiator LEDs I/OTX/RX signal indiator LED ID resistors Fuseholder for 300 mA fuse 5 x 20 mm, slo-blo (International applications only) STATIC SENSITIVE COMPONENTS Wear grounded anti-static wrist strap...
  • Page 17 System Description System Parts Identification Power On Test points safety switch 110 Vac fuse (F3) Relay fuse 1 (F5) 8 Vdc fuse (F1) 20 Vdc fuse (F2) Relay fuse 2 (F4) STATIC SENSITIVE COMPONENTS Wear grounded anti-static wrist strap consoles\3ps.eps before handling this printed circuit board.
  • Page 18 System Description System Parts Identification SENSOR SENSOR SENSOR + - + - + - + - + - + - + - + - + - + - + - + - + - + - + - + - + - + - + - + - + - MAXIMUM SENSOR...

  • Page 19: Basic Troubleshooting Procedures

    System Description Basic Troubleshooting Procedures Basic Troubleshooting Procedures To help ensure proper and safe troubleshooting and repair procedures for the TLS consoles, the following steps should be taken in the order they appear, prior to servicing the system: 1. Review and thoroughly understand the “Safety Warnings” on page 1-2 of this manual. 2.

  • Page 20: Visual Inspection Of Console Interior

    4. Verify that power conduit and sensor and probe conduits enter TLS Console only through preformed, designated knock-outs. 5. Verify that probe and sensor wiring and conduit meet Veeder-Root requirements (ref. manual P/N 576013- 879). 6. If the system fails the intrinsic safety check, disconnect and cap the AC wires in the monitor, and disconnect and cap all probe and sensor field wires in the probe and sensor junction boxes.

  • Page 21: Testing And Replacing The Battery - Tls-350

    Testing and Replacing the Battery - TLS-350 Testing and Replacing the Battery - TLS-350 Veeder-Root recommends conducting the following procedure prior to any Annual Certification or Operability test. This procedure will help assist in identifying the operational status of the backup battery before removing power to the ATG system.

  • Page 22: Removing Battery Cover

    System Description Testing and Replacing the Battery - TLS-350 B. Battery Cover Dislodged A. Dislodging Battery Cover Figure 2-14. Removing Battery Cover 9. When removing battery, please ensure that you do not disconnect the ECPU board from the mother board (Back Plane).

  • Page 23: Testing And Replacing The Battery - Tls-300

    Technical Support for further assistance. Testing and Replacing the Battery - TLS-300 Veeder-Root recommends conducting the following procedure prior to any Annual Certification or Operability test. This procedure will help assist in identifying the operational status of the backup battery before removing power to the ATG system.

  • Page 24: Software Version Feature List

    Software Version Feature List Table 3-1 through Table 3-8 list the release dates of all system software versions and when major features were introduced or discontinued for TLS-3XX Series Consoles. Table 3-1. TLS-350 Series Software Versions 1 - 9 TLS-350 SYSTEM SOFTWARE VERSION (Release Date) FEATURE 1 (3/92) 2 (8/92)
  • Page 25 Software Version Feature List Table 3-2. TLS-350 Series Software Versions 10 - 19 TLS-350 SYSTEM SOFTWARE VERSION (Release Date) FEATURE 10 (10/ 11 (7/ 12 (10/ 14 (2/ 15 (10/ 16 (4/98) 17 (10/ 18 (7/99) 19 (12/99) Cap 0 Probes —...
  • Page 26 Software Version Feature List Table 3-3. TLS-350 Series Software Version 20 - 27 TLS-350 SYSTEM SOFTWARE VERSION (Release Date) FEATURE 20 (7/00) 21 (10/ 22 (9/01) 23 (4/02) 24 (7/ 25 (9/ 26 (11/ 27 (8/ Mag 0, 1, 2 Probes C0, C5, E1, E3 E1, E3 E1, E3...
  • Page 27 Software Version Feature List Table 3-4. TLS-350 Series Software Version 28 - 33 TLS-350 SYSTEM SOFTWARE VERSION (Release Date) FEATURE 28 (3/08) 29 (10/ 30 (7/10) 31 (2/11) 32 (7/ 33 (7/ Mag 0, 1, 2 Probes E4, E7 E4, E7 E4, E7 E4, E7 E4, E7...
  • Page 28 Software Version Feature List Table 3-5. TLS-350 Series Software Version 34 and Higher TLS-350 SYSTEM SOFTWARE VERSION (Release Date) FEATURE 34 (7/15) Mag 0 - 12 Probes M4, M7 Tank 9 - 16 M4, M7 Remote Printer VLLD, PLLD, WPLLD M4, M7 CSLD &...
  • Page 29 Software Version Feature List Table 3-6. TLS-300 Series Software Versions 1 - 9 TLS-300 SYSTEM SOFTWARE VERSION (Release Date) FEATURE 1 (3/92) 2 (8/92) 3 (12/ 4 (4/93) 5 (8/93) 6 (1/94) 7 (8/94) 8 (1/95) 9 (8/95) Cap 0 Probes Cap 1 Probes —...
  • Page 30 Software Version Feature List Table 3-8. TLS-300 Series Software Versions 20 - 28 TLS-300 SYSTEM SOFTWARE VERSION (Release Date) FEATURE 20 (7/00) 21 (10/ 22 (9/01) 23 (4/02) 24 (7/03) 25 (6/05) 26 (11/ 27 (8/06) 28 (3/08) Mag 0, 1, 2 Probes Mag 3 Probes Mag 4, 5, 6 Probes Mag 7 - 12 Probes...

  • Page 31: Fuses

    Fuses TLS Consoles use fuses in the input power circuitry and on various Interface Modules. Under no circumstances should you substitute a different rating or fuse type during service. TLS-300 Series Console Fuses TLS-300 Series Console fuses for input ac power, dc voltages, and relays are shown in Table 4-1. Table 4-1.

  • Page 32: Tls-350 Series Interface Module Fuses

    Fuses TLS-350 Series Interface Module Fuses TLS-350 Series Interface Module Fuses TLS-350 Console Interface Module fuses are shown in Table 4-3 Table 4-3. Interface Module Fuses Interface Module Fuse Fuse Location Fuse Size/Type V-R Part No. I/O Combination 2 fuse blocks on 2A Slo-Blo F1 - F2 576010-784...

  • Page 33: Warning And Alarm Messages

    Warning and Alarm Messages The TLS console constantly monitors the entire system for warning and alarm conditions including fuel leaks, inventory limit excesses, and equipment problems. When an alarm occurs, a message displays the the type and location (tank or sensor number) of the warning or alarm followed by the alarm label. Device Identifiers C (2-Wire C.L.
  • Page 34 Warning and Alarm Messages Displayed Alarm Messages Message Device Cause AUTODIAL FAILURE SYSTEM System failed to connect to a remote receiver after “n” tries. BATTERY IS OFF SYSTEM Battery switch is off. You will lose system programming if ac power to the console is interrupted.
  • Page 35 Warning and Alarm Messages Displayed Alarm Messages Message Device Cause GRS PUMP TEST FAIL 3.0 gph pumpside test failure. Not completing a gross test (pass or fail) for 12 days. The Gross Test Needed Alarm will utilize the 12-day time frame developed for the frozen sensor monitor. Each period will maintain a count of the completed gross tests.
  • Page 36 Warning and Alarm Messages Displayed Alarm Messages Message Device Cause MAX PRODUCT ALARM Product level rose above the programmed limit. MISSING TICKET WARN Missing ticketed delivery. METR NC ALM The dispenser’s meter is not connected. NO DIAL TONE ALARM System failed to detect an operational line after 3 tries. NO CSLD IDLE TIME System has not had enough idle time over previous 24 hours to run a statistical leak detection test.
  • Page 37 Warning and Alarm Messages Displayed Alarm Messages Message Device Cause ROM REVISION WARNING SYSTEM Software revisions do not match. The software was replaced in the unit with the backup battery switch SW1 in the ON position. SELF TEST INVALID A self-test failed after a requested test has occurred. SENSOR FAULT ALARM Mag Sensor - Monitored parameter exceeded preset threshold.

  • Page 38: Diagnostic Mode

    Diagnostic Mode This section contains detailed diagrams, with notes, of all possible console’s Diagnostic Mode Functions. Diagnostic functions display (and in certain cases, allow you to print) data useful in analyzing system performance and in troubleshooting. You enter the DIAG MODE by pressing the MODE key until its display appears. Press the FUNCTION key until you display the desired diagnostic function within the mode, and the STEP key to view each of the Function’s displays.

  • Page 39: System Diagnostic Function Diagram

    Diagnostic Mode DIAG MODE PRESS <FUNCTION> TO CONT DIAG MODE FUNCTION SEQUENCE SYSTEM DIAGNOSTIC SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION SOFTWARE REVISION LEVEL IN-TANK Current version of system software installed in console. FUEL MANAGEMENT VERSION XXX.XX IN-TANK LEAK...
  • Page 40 Diagnostic Mode Note: Table 6-1 contains nominal resistance values used to identify TLS-350 Modules. The actual or measured resistance will differ slightly from the nominal value. Table 6-1. Console Modules - ID Resistances Module ID Resistance - Ohms 4 Probe PLLD Sensor 3.9K I/O Combo...

  • Page 41: Service Report Function Diagram

    Diagnostic Mode Table 6-1. Console Modules - ID Resistances Module ID Resistance - Ohms WPLLD Controller 200K Groundwater Sensor 270K SiteLink Comm 270K Hughes JBox Comm 330K 3 Probe, 3 Sensor Interface (TLS-350J only) 332K 3 PLLD Sensor Interface (TLS-350J only) 402K Serial Satellite Comm 475K...

  • Page 42: Maintenance Hardware Key Block Function Diagram

    Diagnostic Mode MAINT HARDWARE KEY BLOCK PRESS <STEP> TO CONTINUE DIAG MODE FUNCTION SEQUENCE SYSTEM SERVICE REPORT MAINT HARDWARE KEY BLOCK Press PRINT to printout a list of SERVICE NOTICE SESSION SELECT KEY TO BLOCK IN-TANK blocked keys. PRESS <ENTER> FUEL MANAGEMENT IN-TANK LEAK IN-TANK LEAK RESULT...

  • Page 43: Service Notice Session Function Diagram

    Diagnostic Mode SERVICE NOTICE SESSION Only appears if Service Notice PRESS <STEP> TO CONTINUE DIAG MODE FUNCTION SEQUENCE feature has been enabled SYSTEM SERVICE REPORT MAINT HARDWARE KEY BLOCK If there is a delivery in progress,then cannot change to SERVICE NOTICE SESSION SERVICE NOTICE SESSION IN-TANK Enable, and it will display 'DISABLED DEL IN PROGRESS'...

  • Page 44: In-Tank Diagnostic Function Diagram

    Diagnostic Mode IN-TANK DIAGNOSTIC DIAG MODE FUNCTION SEQUENCE PRESS <STEP> TO CONTINUE SYSTEM SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK T 1: PROBE TYPE Probe's serial number. FUEL MANAGEMENT SERIAL NUMBER XXXXXX IN-TANK LEAK IN-TANK LEAK RESULT ACCUCHART CSLD PRESSURE LINE LEAK...

  • Page 45: Fuel Management Diagnostic

    Diagnostic Mode DIAG MODE FUNCTION SEQUENCE FUEL MANAGEMENT DIAG SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK FUEL MANAGEMENT (PRODUCT LABEL) IN-TANK LEAK AVG SALES-SUN: XXXX GALS IN-TANK LEAK RESULT ACCUCHART CSLD PRESSURE LINE LEAK LINE LEAK DIAG DATA WPLLD LINE LEAK Press TANK/SENSOR to cycle...

  • Page 46: In-Tank Leak Result Diagnostic Function Diagram

    Diagnostic Mode DIAG MODE FUNCTION SEQUENCE IN-TANK LEAK RESULT SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK FUEL MANAGEMENT Printout contains static tank test results. T 1: (PRODUCT LABEL) IN-TANK LEAK PRINT 0.20 LEAK REPORT IN-TANK LEAK RESULT ACCUCHART CSLD...

  • Page 47: Accuchart Diagnostic Function Diagram

    Diagnostic Mode ACCUCHART DIAGNOSTICS DIAG MODE FUNCTION SEQUENCE PRESS <STEP> TO CONTINUE SYSTEM SERVICE REPORT MAINT HARDWARE KEY BLOCK AccuChart is automatically ENABLED. If DISABLED, check for: Meter Data Present set to NO, the tank's SERVICE NOTICE SESSION T 1: (PRODUCT LABEL) IN-TANK probe is not active or configured, version 1XX system software is installed and the tank is manifolded, the FUEL MANAGEMENT...

  • Page 48: Csld Diagnostics Function Diagram

    Diagnostic Mode DIAG MODE FUNCTION SEQUENCE CSLD DIAGNOSTICS SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK FUEL MANAGEMENT CSLD MONTHLY REPORT IN-TANK LEAK PRESS <ENTER> IN-TANK LEAK RESULT ACCUCHART CSLD PRESSURE LINE LEAK CSLD MONTHLY REPORT LINE LEAK DIAG DATA SELECT: CURRENT MONTH...

  • Page 49: Pressure Line Leak Diagnostic Function Diagram

    Diagnostic Mode PRESSURE LINE LEAK DIAG DIAG MODE FUNCTION SEQUENCE PRESS <STEP> TO CONTINUE SYSTEM SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK Refer to the PLLD/WPLLD FUEL MANAGEMENT IN-TANK LEAK Troubleshooting Manual IN-TANK LEAK RESULT ACCUCHART (P/N 577013-344) for an CSLD PRESSURE LINE LEAK analysis of this function.

  • Page 50: Wplld Line Leak Diagnostic Function Diagram

    Diagnostic Mode DIAG MODE FUNCTION SEQUENCE WPLLD LINE LEAK DIAG SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK Refer to the PLLD/WPLLD FUEL MANAGEMENT IN-TANK LEAK Troubleshooting Manual IN-TANK LEAK RESULT ACCUCHART (P/N 577013-344) for an CSLD PRESSURE LINE LEAK analysis of this function.

  • Page 51: Pump Relay Monitor Diagnostic Function Diagram

    Diagnostic Mode PUMP RELAY MONITOR DIAG DIAG MODE FUNCTION SEQUENCE SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION If pump relay = NONE IN-TANK FUEL MANAGEMENT If pump relay assigned IN-TANK LEAK IN-TANK LEAK RESULT ACCUCHART CSLD OFF or ON...
  • Page 52 Diagnostic Mode LIQUID DIAGNOSTIC DIAG MODE FUNCTION SEQUENCE PRESS <STEP> TO CONTINUE SYSTEM SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION Cntr = Number of times system has looked at Value. L 1: (PRODUCT LABEL) IN-TANK CNTR = X VALUE = XXXXXX Value = Ranges that reflect sensor's status - see inset below: FUEL MANAGEMENT IN-TANK LEAK...

  • Page 53: Groundwater Sensor Diagnostic Function Diagram

    Diagnostic Mode DIAG MODE FUNCTION SEQUENCE GROUNDWATER DIAGNOSTIC SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK 1 = Ranges that reflect Hydrocarbon sensor's status - see inset below: FUEL MANAGEMENT G 1: LOCATION IN-TANK LEAK 2 = Ranges that reflect Water sensor's status - see inset below: 1 = XXXX 2 = XXXXXX...
  • Page 54 Diagnostic Mode DIAG MODE FUNCTION SEQUENCE 2 WIRE CL DIAGNOSTIC Type A Sensors SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK FUEL MANAGEMENT Cntr = Number of times system has looked at Value. C 1: LOCATION IN-TANK LEAK CNTR = 5 VALUE = XXXX...
  • Page 55 Diagnostic Mode DIAG MODE FUNCTION SEQUENCE GROUNDTEMP DIAGNOSTIC SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK Cntr = Number of times system has looked at Value. FUEL MANAGEMENT g 1: LOCATION Value = resistance measured by thermistor - see inset below for some IN-TANK LEAK CNTR = X VALUE = XXXX IN-TANK LEAK RESULT...

  • Page 56: Alarm History Report Function Diagram

    Diagnostic Mode ALARM HISTORY REPORT DIAG MODE FUNCTION SEQUENCE PRESS <STEP> TO CONTINUE SYSTEM SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK SYSTEM ALARM HISTORY Report of System Alarms FUEL MANAGEMENT PRESS <PRINT> FOR REPORT IN-TANK LEAK IN-TANK LEAK RESULT ACCUCHART CSLD T X: ALARM HISTORY...

  • Page 57: Reconciliation Clear Map Function Diagram

    Diagnostic Mode DIAG MODE FUNCTION SEQUENCE RECONCILIATION CLEAR MAP SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK FUEL MANAGEMENT NO or YES. Selecting YES restarts BIR and clears RECONCILIATION CLEAR MAP IN-TANK LEAK CLEAR TANK MAPS: NO the Adjusted Delivery Reports, BIR Reconciliation IN-TANK LEAK RESULT...

  • Page 58: Power Diagnostic Function Diagram

    Diagnostic Mode DIAG MODE FUNCTION SEQUENCE POWER DIAGNOSTIC SYSTEM PRESS <STEP> TO CONTINUE SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK FUEL MANAGEMENT T 1: POWER REMOVED IN-TANK LEAK MMM DD, YYYY HH:MM xM IN-TANK LEAK RESULT ACCUCHART CSLD PRESSURE LINE LEAK LINE LEAK DIAG DATA...

  • Page 59: Communication Diagnostic Function Diagram

    Diagnostic Mode COMMUNICATION DIAGNOSTIC PRESS <STEP> TO CONTINUE DIAG MODE FUNCTION SEQUENCE COMM BOARD: 1 S-LINK SYSTEM MODEM: VR TLS GSM MODEM SERVICE REPORT MAINT HARDWARE KEY BLOCK SERVICE NOTICE SESSION IN-TANK FUEL MANAGEMENT c1: MODEM AUTO DETECTED IN-TANK LEAK VR TLS GSM MODEM IN-TANK LEAK RESULT ACCUCHART...

  • Page 60: Smart Sensor Diagnostic - Mag Sensor Function Diagram

    Diagnostic Mode SMART SENSOR DIAGNOSTIC PRESS <STEP> TO CONTINUE s 1: (Label) s X: (Label) s X: (Label) TYPE: MAG SENSOR TYPE: VAC SENSOR TYPE: ATM P SENSOR Go to Figure 6-28 Go to Figure 6-31 s 1: (Label) SERIAL NUMBER: XXXXXXXX DIAG MODE FUNCTION SEQUENCE s 1: MAG SENSOR DIAGS SMARTSENSOR DIAGNOSTIC...

  • Page 61: Smart Sensor Diagnostic - Vacuum Sensor Function Diagram

    Diagnostic Mode s 1: (Vac Sensor Label) TYPE: VAC SENSOR SMARTSENSOR DIAGNOSTIC MMM DD, YYYY HH:MM XM S1: (Vac Sensor Label) s 1: (Vac Sensor Label) SERIAL NUMBER XXXXXXXXX VAC SENSOR SERIAL NUMBER XXXXXXXX COMPENSATED PRESSURE: VAC SENSOR DIAGS PRESS <ENTER> -0.155 PSI Pressure sensor value minus ATM P sensor value UNCOMPENSATED PRESSURE:...

  • Page 62: Smart Sensor Diagnostic - Vacuum Sensor Function Diagram (Continued)

    Diagnostic Mode VAC SENSOR EVAC HOLD PRESS <ENTER> START EVAC HOLD PRESS <ENTER> TO SELECT ALL VAC SENSORS TO SELECT INDIVIDUAL VAC SENSORS SELECT VAC SENSOR SELECT VAC SENSOR ALL VAC SENSORS s X (Vac Sensor Label) START EVAC HOLD: ALL START EVAC HOLD: s X PRESS <ENTER>...

  • Page 63: Smart Sensor Diagnostic - Vacuum Sensor Function Diagram (Concluded)

    Diagnostic Mode SS COMM DIAG s1 (Vac Sensor Label) s1: (Vac Sensor Label) COMM DATA PRESS <PRINT> TYPE: VAC SENSOR Number of times the TLS has attempted to communicate with the sensor SAMPLES READ 41028 Number of successful communication events SAMPLES USED 41020 Number of detected communication errors...

  • Page 64: Smart Sensor Diagnostic - Atmp Sensor Function Diagram

    Diagnostic Mode s 8: (ATMP Sensor Label) TYPE: ATMP SENSOR s 8: (ATMP Sensor Label) SERIAL NUMBER XXXXXXXXX ATM P SENSOR DIAGS SMARTSENSOR DIAGNOSTIC PRESS <ENTER> MMM DD, YYYY HH:MM XM s8: (ATMP Sensor Label) s8: (ATMP Sensor Label) TYPE: ATM P SENSOR ATM PRESSURE: 0.062 PSI SERIAL NUMBER XXXXXXXX...

  • Page 65: Console Troubleshooting

    (Table 7-2). For parts locations see “System Parts Identification” on page 2-1. Table 7-1. Console Troubleshooting Symptom Cause Corrective Procedure Wrong paper type - not thermal Replace with thermal paper roll (Veeder-Root paper. Part No. 514100-328). Printer paper in backwards. Install paper properly. Blank printout from integral...
  • Page 66 Corrective Procedure Printer Error Alarm - Printer Trac- tion lever in down position. Raise printer traction lever to up position. Load thermal paper (Veeder-Root Part No. Printer out of paper. 514100-328). Printer will not print or feed Check connections between printer communica- paper Loose printer cable.

  • Page 67: Sensor Troubleshooting

    Sensor Troubleshooting This section contains suggested corrective actions for troubleshooting sensor problems. Sensor Alarm Will Not Clear Liquid or fuel in containment area. Sensor Out Alarms Follow these steps in sequence to troubleshoot Sensor Out alarms. 1. Verify that the distance from the sensor to the TLS is less than 1000 feet. 2.

  • Page 68: Cleaning Fuel Contaminated Discriminating Sensors

    Sensor Troubleshooting Cleaning Fuel Contaminated Discriminating Sensors 3. Damaged wiring insulation exposing bare conductors to moisture in the conduit. This condition may also appear as readings showing lower than normal or the same reading, regardless of the state of the sensor. 4.
  • Page 69 Sensor Troubleshooting Smart Sensor Troubleshooting The TLS Console turns the pump on, opens the vacuum control valve (in Vac Sensor), and then monitors the pres- sure sensor (in Vac Sensor). When the vacuum reaches either 1 psi above the entered relief valve pressure (relief valve installed), or -8 psi (no relief valve installed), the console closes the vacuum control valve and turns off the pump.

  • Page 70: Probe Troubleshooting

    This section contains basic probe problem diagnosis and suggested corrected actions for troubleshooting Magnetostrictive Probes (Table 9-1). Refer to TLS-3XX Site Prep and Installation Manual (Veeder-Root No. 576013- 879) and the appropriate probe installation manual for more information about probe, conduit, and wiring installation.
  • Page 71 Probe Troubleshooting Table 9-1. Mag Probe Troubleshooting Alarm Problem Probable Cause Corrective Procedure Fuel level reading equals Remove float from riser and install full tank volume even split-ring collar (P/N 576008-617) on though fuel level is below probe shaft below riser tube to pre- full volume.

  • Page 72: Field Troubleshooting Probe-Out Alarms

    Systems with Version 3 software or higher do not require this adder. NOTE 2.Refer to Site Prep and Installation Manual (Veeder-Root No. 576013-879). NOTE 3. The Four-Input Probe/Thermistor Module can only be used in systems with Version 1 software, Rev. F or higher. In Version 2 software or higher, all revision levels are compatible.
  • Page 73 Veeder-Root supplied epoxy packs on the splices. Corroded splices will create Probe Out alarms. If Veeder-Root supplied epoxy packs are present, inspect them to make sure there is no water inside the packs where the connections are made. Verify that the wire nuts and cable sheathing are immersed in epoxy. The epoxy should be "rock hard".

  • Page 74: Minimum Detected Fluid Levels

    Probe Troubleshooting Minimum Detected Fluid Levels module. If the problem still exists on the known working channel, remove the probe from the tank and bring it to the console. Connect it directly to the console (you will need a spare probe cable). If the Probe-Out Alarm clears with the probe wires connected directly to the console, then there is a problem with the field wiring.

  • Page 75: Mag Probe Channel Counts In Common Liquids

    Probe Troubleshooting Mag Probe Channel Counts in Common Liquids Table 9-2. Mag Probe Minimum Detected Fluid Levels 4” Ethanol- Blended Gasoline Floats 4” Floats 3” Floats 2” Floats Name Min. Min. Min. Min. Min. Min. Min. Min. Circuit Mag Probe Leak Plate Water...

  • Page 76: Example Probe Status Printouts

    Probe Troubleshooting Example Probe Status Printouts Example Probe Status Printouts MAGNETOSTRICTIVE PROBE - NORMAL PROBE DIAGNOSTICS T1: PROBE TYPE MAG7 SERIAL NUMBER 212617 ID CHAN = 0xD004 GRADIENT = 351.69* NUM SAMPLES = 20 760.0 28090.8 28090.8 28090.8 28090.9 28091.0 28090.9 28090.9 28090.6...
  • Page 77 Probe Troubleshooting Example Probe Status Printouts 29493.6 29493.3 29493.4 29493.7 29493.4 43914.8 34048.5 34239.1 34270.4 34378.2 34718.6 34934.3 43915.6 SAMPLES READ = 249626 SAMPLES USED = 249561 *Gradient may be 175 - 185, or 348 - 358.

  • Page 78: Dispenser Interface Modules (Dims)

    Dispenser Interface Modules (DIMs) Table 10-1. DIM Quick Reference Chart Default Settings DIM Part Software Hardware Number Revision Description Type Baud Parity Length Stop Notes 330280-401 349643 Gilbarco GSite EDIM 1200 Even 330404-020 349634 Gilbarco GL CDIM Proprietary 331354-001 Tokheim 67A&B 9600 None 1, 6...
  • Page 79 Dispenser Interface Modules (DIMs) Table 10-2. DIM Parameter Definitions Baud Parity Stop Bits Data Bits Conversion String Rate String Type String Bits String Bits String Unit 9600 None Gallons 4800 Even Metric 2400 Imperial 1200 Table 10-3. DIM Specific Parameters String Description Gilbarco GSite...
  • Page 80 Dispenser Interface Modules (DIMs) Table 10-3. DIM Specific Parameters String Description Send protocol of controller receive line to TLS (Engr. use only) Gasboy RS422 None Gasboy CFN None BIR VR Protocol Suppress Communication Alarm Tidel Do not allow time updates to the TLS Mechanical Pulse out loop back signal.
  • Page 81 Dispenser Interface Modules (DIMs) Table 10-4. Pulse Conversion Parameters for MDIM String Pulses per Unit Volume 100 (7697 Pulser) 10 (7697 on High Volume Pump) 25 (7874 Pulse/Totalizer) MDIM/LVDIM Default 25 (7874 on High Volume Pump) 1000 Table 10-5. Female D Connector Pin Outs Function Transmit Data Receive Data...

  • Page 82: Dim Installation Overview

    Dispenser Interface Modules (DIMs) DIM Installation Overview DIM Installation Overview For specific DIM installation details, refer to the appropriate Veeder-Root DIM Installation Manual. Dispenser Controller Network Junction Distribution Box LDIM, IFSF, & TDIM EDIM CDIM Cable Adaptor Comm Bay installed DIMs...

  • Page 83: Dim Troubleshooting Charts

    Dispenser Interface Modules (DIMs) DIM Troubleshooting Charts DIM Troubleshooting Charts The charts below contains basic DIM problem basic troubleshooting steps for both disabled DIM and DIM communication alarms: • Disabled DIM Alarm – for all DIM types (Table 10-7) • EDIM/LDIM Communication Alarm (Table 10-8) •...
  • Page 84 Dispenser Interface Modules (DIMs) DIM Troubleshooting Charts Table 10-8. EDIM/LDIM Communication Alarm This alarm indicates that the DIM module has stopped communicating with external equipment to which it is connected by the RS-232 cable. To trouble shoot this problem you will verify that the DIM is operating properly and that all connections to external equipment are correct.
  • Page 85 Dispenser Interface Modules (DIMs) DIM Troubleshooting Charts Table 10-9. CDIM Communication Alarm This alarm indicates that the DIM module has stopped receiving communication from cable adapter box (CAB). To trouble shoot this problem you will verify that the DIM is operating properly and that all the connections to external equipment are correct. STEP DESCRIPTION [press the ALARM TEST button] Does the alarm go away?

  • Page 86: Csld Troubleshooting

    CSLD Troubleshooting CSLD collects information during each idle time to form a highly accurate leak detection database. Since the database is being constantly updated, leak test results are always current. Periodic leak tests are performed using the best data from up to the previous 28 days, and test results are continuously updated as new data is gathered.

  • Page 87: Csld Decision Process Block Diagram

    CSLD Troubleshooting CSLD Block Diagrams CSLD Start TLS SAMPLE READY ? IDLE = Evaluate Activity() IDLE = TRUE Test In Progress Start Test Test In Progress End Test Store TLS Sample Test Duration > 3 Hours Evaluate Test Test Acceptable Evaluate Add Test to Report Results...
  • Page 88 CSLD Troubleshooting CSLD Block Diagrams Test Events Test Event Timing SCHEDULE TEST Start Tank goes idle and must remain so for 8 minutes. Idle is determined by: Tank idle 1) analysis of a group of probe samples 8 minutes? from the 30 second average table, and 2) checking the pump sense module (if available).

  • Page 89: Csld Diagnostic Aids

    CSLD Troubleshooting CSLD Diagnostic Aids CSLD Diagnostic Aids Due to the complexity of CSLD, most information required to troubleshoot the product is accessible only using RS-232 commands via direct or modem connection. If you do not have a computer or data terminal to collect this data you will not be able to resolve CSLD alarms.
  • Page 90 CSLD Troubleshooting CSLD Diagnostic Aids IA5100 MAR 14, 1996 8:12 AM CSLD DIAGNOSTICS: RATE TABLE T 1:SUPER TIME ST LRT AVTMP TPTMP BDTMP TMRT DSPNS VOL INTVL DEL ULLG EVAP 9602202227 0 -0.016 39.2 38.3 36.3 0.02 4281 174.5 0.000 9602210128 0.016 39.3...
  • Page 91 CSLD Troubleshooting CSLD Diagnostic Aids IA5200 MAR 14, 1996 8:12 AM CSLD DIAGNOSTICS: RATE TEST DATE LRATE INTVL ST AVLRTE C3 FDBK ACPT THPUT EVAP 9603140346 -0.031 33.7 0.002 3525 15 38.3 28.9 31.63 0.000 9603140342 0.000 32.2 0.004 3184 15 38.3 28.9 29.85 0.000 9603140151...

  • Page 92: Csld Volume Table Example

    CSLD Troubleshooting CSLD Diagnostic Aids I A 5 3 0 0 M A R 1 4 , 1 9 9 6 8 : 1 4 A M C S L D D I A G N O S T I C S : V O L U M E T A B L E T 1 : S U P E R L A S T H O U R = 2 2 9 6 6 4 Most recent...

  • Page 93: Tank Setup Check Before Troubleshooting

    CSLD Troubleshooting Tank Setup Check Before Troubleshooting IA5402 MAR 12, 1996 10:52 AM CSLD DIAGNOSTICS: MOVING AVERAGE TABLE T 2:SUPER TIME SMPLS TCVOL HEIGHT AVGTEMP TOPTEMP BDTEMP 960312103008 2118.16 29.547 45.52 44.01 39.31 960312103038 2118.16 29.547 45.52 44.01 39.31 SMPLS = Samples 960312103108 2118.14 29.547...

  • Page 94: Alarm: Csld Rate Incr Warn

    CSLD Troubleshooting CSLD Alarms ALARM: CSLD RATE INCR WARN A CSLD Rate Increase Warning indicates fluid is entering the tank during the leak test. This warning indicates a higher than acceptable positive increase in product calculated from the CSLD Rate Table. The threshold amounts are listed below.

  • Page 95: Alarm: No Csld Idle Time

    2. Very high activity. Tank capacity or throughput specifications are exceeding CSLD specifications. 3. Line leak detection is running the product pump during normally idle periods.Veeder-Root line leak equipment is designed to coordinate line testing and CSLD to prevent this disturbance however in some cases conflicts may arise.

  • Page 96: Alarm: Periodic Test Fail

    CSLD Troubleshooting CSLD Alarms • Install air eliminator tube. 9. Clogged FE Petro siphon jet assembly • Clean assembly. ALARM: PERIODIC TEST FAIL This message is posted when CSLD data indicates a high probability that a tank is leaking. The threshold for this determination is shown below, Single Tanks: PD - 95% = +0.17 gph...

  • Page 97: Static Leak Test

    CSLD Troubleshooting Static Leak Test 1. Not enough time after startup to generate results. 2. Console is being shut Off on a regular basis. 3. Tank too busy. 4. Defective probe. 5. Noisy probe wiring. 6. Not enough idle time (see message above). 7.

  • Page 98: Contacting Tech Support

    CSLD Troubleshooting Contacting Tech Support && - Data termination flag CCCC - Message checksum. Contacting Tech Support If the CSLD problem cannot be resolved, retrieve the following data via the RS-232 port or SiteFax modem and contact Technical Support: 1. <Ctrl-A> IA5100 CSLD RATE TABLE 2.

  • Page 99: Actual Csld Test Problems Analyzed

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed OR - if assigned to PLLD collect the following report: 1. <Ctrl-A> I78000 PRESSURE LINE LEAK GENERAL SETUP INQUIRY OR - if assigned to WPLLD collect the following report: 1. <Ctrl-A> I7A000 WPLLD LINE LEAK GENERAL SETUP OR - if assigned to VLLD collect the following reports: 1.
  • Page 100 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 9607050208 3 0.042 69.7 79.8 88.3 -0.05 3403 39.5 23.0 234 0.000 9607050323 3 0.002 69.7 79.7 88.2 -0.03 3398 99.5 24.2 235 0.000 9607052355 3 0.062 72.6 79.8 88.6 -0.06 4442 78.5 11.8 179 0.000 9607060152 3 0.040...
  • Page 101 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 9607260126 3 0.009 72.3 78.9 85.3 -0.07 2153 78.5 41.0 298 0.000 9607260336 3 -0.024 72.2 78.9 85.2 -0.06 2145 63.0 43.2 298 0.000 IA5201 CSLD DIAGNOSTICS: RATE TEST DATE LRATE INTVL ST AVLRTE VOL FDBK ACPT...

  • Page 102: Analysis Of Rate Table (Ia51)

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed ANALYSIS OF RATE TABLE (IA51) Looking in the leak rate column (LRT) the test results start off looking reasonable, if anything they tend to be positive. Leak rates suddenly change on the 8th and are consistently negative. There is another transition on the 13th where the leak rates return to the pattern observed prior to the 8th - slightly positive.

  • Page 103: Analysis Of Rate Test (Ia52)

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed ANALYSIS OF RATE TEST (IA52) The average leak rate (AVLRTE) is -0.259. The average leak rate is uncompensated so excessive compensation is not an issue. This leak rate is not excessively high so blender/pump sense issues are probably not involved. The tank label is SUPER so most likely it is not manifolded.
  • Page 104 CSLD Troubleshooting Actual CSLD Test Problems Analyzed I510 AUG 22, 1996 11:58 AM CSLD DIAGNOSTICS: RATE TABLE Large and inconsistent negative leak rates. T1: REGULAR TIME ST AVTMP TPTMP BDTMP TMRT DISPNS INTVL ULLG EVAP 9607250359 1 -0.802 72.3 73.7 76.0 -0.09 5214...

  • Page 105: Csld Problem 3 - Increase Rate Warning For Manifolded Tanks 2 And 3

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed 9608180357 0 -0.853 72.1 74.6 76.9 -0.05 6329 46.5 50.3 0.000 9608180523 0 -1.071 72.0 74.6 76.9 -0.05 6316 72.0 51.7 0.000 9608190359 2 -1.182 72.0 74.1 76.8 0.00 9680 62.0 0.000 9608200135 1 -0.385 72.2 74.6 76.8...

  • Page 106: Csld Problem 4 - No Csld Idle Time

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed 9602160333 0.281 42.0 41.6 41.2 0.00 6446 30.0 93.7 469 0.000 9602160506 0.260 42.0 41.7 41.2 0.00 6434 95.3 469 0.000 9602160541 0.084 42.0 41.7 41.2 0.00 6428 44.5 95.9 469 0.000 9602170444 0.353 42.1 41.5...
  • Page 107 CSLD Troubleshooting Actual CSLD Test Problems Analyzed Diagnostics IA5402 Excessive differences may indicate a JUN 24, 1996 2:30 PM defective probe. CSLD DIAGNOSTICS: MOVING AVERAGE TABLE T 2: MIDGRADE TIME SMPLS TLCVOL HEIGHT AVGTEMP TOPTEMP BDTEMP 960624140631 31 6521.67 53.299 78.76 81.10 86.64...

  • Page 108: Csld Problem 5 - Tank 1 Is Failing

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed Analysis The moving average table shows erratic probe readings. Fluid is rising and falling by several gallons. Solution Replace probe. CSLD PROBLEM 5 - TANK 1 IS FAILING Reports I251, I201, IA52, IA51, and I609 were collected for analysis. Diagnostics I25100 JUN 26, 1996 2:37...
  • Page 109 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 2 9606260806 -0.159 25.1 1 -0.140 8959 16 30.4 32.6 77.32 0.000 3 9606260928 -0.039 31.3 1 -0.026 9277 18 45.0 44.8 87.45 0.000 4 9606261351 0.020 102.1 0.031 5404 41 25.9 24.3 43.32 0.000 5 9606261122 -0.010 41.4...

  • Page 110: Csld Problem 6 - Csld Periodic Failure Tank 1

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed 9606200101 3 -0.183 70.4 74.1 79.3 -0.07 7715 48.5 12.6 0.000 9606200241 3 -0.187 70.3 74.2 79.5 -0.05 7711 53.5 14.3 0.000 9606200429 0 -0.175 70.3 74.3 79.6 -0.04 7708 70.5 16.0 0.000 Wrong values.
  • Page 111 CSLD Troubleshooting Actual CSLD Test Problems Analyzed I25100 JUN 17, 1998 8:32 AM Station Header 1 Station Header 2 Station Header 3 Tanks programmed as Station Header 4 manifolded would have a common result. CSLD TEST RESULTS TANK PRODUCT RESULT UNLEADED SOUTH PER: JUN 17, 1998 FAIL UNLEADED NORTH...
  • Page 112 CSLD Troubleshooting Actual CSLD Test Problems Analyzed IA5100 JUN 17, 1998 8:32 AM Inconsistent large leak rates. T1 is filling T2 while test is running. CSLD DIAGNOSTICS: RATE TABLE T 1:UNLEADED SOUTH TIME ST LRT AVTMP TPTMP BDTMP TMRT DSPNS VOL INTVL DEL ULLG THPT 9806060245...
  • Page 113 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 980617081437 5313.85 48.552 63.50 66.19 71.45 980617081507 5312.97 48.546 63.50 66.19 71.45 980617081537 5311.84 48.538 63.50 66.18 71.44 980617081607 5310.87 48.531 63.50 66.17 71.44 980617081637 5309.86 48.523 63.51 66.15 71.44 980617081707 5308.98 48.517 63.51 66.15 71.44...
  • Page 114 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 980617081707 5345.59 48.795 63.87 67.13 72.67 980617081737 5340.45 48.757 63.86 67.14 72.67 980617081807 5332.53 48.699 63.85 67.14 72.67 980617081837 5327.48 48.662 63.85 67.13 72.67 980617081907 5323.96 48.636 63.85 67.13 72.67 980617081937 5321.93 48.621 63.85 67.13 72.67...

  • Page 115: Csld Problem 7 - No Csld Results

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed CSLD PROBLEM 7 - NO CSLD RESULTS Diagnostics I20100 MAY 14, 1998 11:44 AM Station id 1 Station id 2 Station id 3 Station id 4 IN-TANK INVENTORY TANK PRODUCT VOLUME TLC VOLUME ULLAGE HEIGHT WATER...

  • Page 116: Csld Problem 8 - Csld Failure Tank 1

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed LAST HOUR = 248651 3737.9 3773.5 3797.8 3817.8 3883.3 3904.5 3904.7 Analysis The volume table IA53 gets cleared when a gap in time between probe samples is detected. The site operators were turning the console’s power Off every evening. This caused a gap between probe readings which cleared the volume table.
  • Page 117 CSLD Troubleshooting Actual CSLD Test Problems Analyzed IA5200 JUN 11, 1998 12:45 PM Comparing compensated LRATE to uncompensated AVLRATE shows excessive compensation. CSLD DIAGNOSTICS: RATE TEST DATE LRATE INTVL ST AVLRTE C3 FDBK ACPT THPUT DFMUL RJT 9806110308 -0.309 13.0 0.040 6676 22 18.0 12.3...
  • Page 118 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 9805250526 0.178 51.8 14.7 71.7 -0.08 1468 4911 18.0 33.7 9805250617 0.343 70.5 14.7 71.5 -0.13 1424 4821 26.0 34.5 9805250655 0.296 70.4 14.7 71.4 -0.12 1446 4812 18.5 35.2 9805260040 0.183 55.6 14.7 71.8 -0.08 7598...

  • Page 119: Csld Problem 9 - Tank 1 Fail

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed Analysis From the IA52 command compare LRATE (-0.309) with AVLRTE (0.040). This shows that there is excessive compensation. The most likely cause for excessive compensation is a false probe temperature reading. Examining the IA12 command shows that there are two erroneous thermistor values.
  • Page 120 CSLD Troubleshooting Actual CSLD Test Problems Analyzed T 1:UNLEADED TIME ST LRT AVTMP TPTMP BDTMP TMRT DSPNS VOL INTVL DEL ULLG EVAP 0004200431 0 -0.085 53.3 52.0 56.5 0.00 9682 50.0 48.5 0 0.000 0004202332 0.068 55.2 55.5 57.2 -0.03 3073 4904 129.5 14.8...

  • Page 121: Csld Problem 10 - Tank 8 Failing

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed 0005112319 0.048 62.5 -107.1 70.7 -0.04 2878 4154 129.5 15.0 404 0.000 0005120210 0.009 62.3 -72.8 70.7 -0.04 2540 4154 139.0 18.0 404 0.000 0005130136 0.030 69.8 -107.2 71.1 -0.24 6333 138.5 307 0.000 0005130437 0.077 69.1 -107.3 71.3 -0.17...
  • Page 122 CSLD Troubleshooting Actual CSLD Test Problems Analyzed DIESEL 1 2, 3, 4, 5 DIESEL 2 1, 3, 4, 5 DIESEL 3 1, 2, 4, 5 DIESEL 4 1, 2, 3, 5 DIESEL 5 1, 2, 3, 4 AUTO DIESEL NONE SUPER NONE Manifolded set.
  • Page 123 CSLD Troubleshooting Actual CSLD Test Problems Analyzed START TIME : DISABLED TEST RATE :0.20 GAL/HR DURATION HOURS S61109 7, 1999 10:15 AM LEAK TEST METHOD - - - - - - - - - - - - TEST CSLD : TANK 9 Pd = 95% CLIMATE FACTOR:MODERATE IA5108...

  • Page 124: Csld Problem 11 - Periodic Test Fail Tank 2

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed CSLD PROBLEM 11 - PERIODIC TEST FAIL TANK 2 Diagnostics Site ID Site ID Site ID NOV 16, 1999 1:06 PM TANK PRODUCT GALLONS INCHES WATER DEG F ULLAGE REGULAR 8543 61.99 77.4 3139 PLUS 3705...

  • Page 125: Csld Problem 12 - Periodic Test Fail On Tank 1

    CSLD Troubleshooting Actual CSLD Test Problems Analyzed Analysis It can be seen that the temperatures in Tank 2 are abnormally higher than in the other tanks. This problem was traced to a stuck relay. The pump was running continuously and heating up the fuel. Solution Replace the stuck relay for pump in Tank 2.
  • Page 126 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 981120073742 3433.77 36.399 61.85 60.83 57.32 981120073812 3433.69 36.399 61.85 60.83 57.32 981120073842 3433.63 36.399 61.85 60.82 57.33 981120073912 3433.62 36.399 61.85 60.82 57.33 981120073942 3433.56 36.398 61.85 60.83 57.33 981120074012 3433.63 36.399 61.85 60.83 57.33...
  • Page 127 CSLD Troubleshooting Actual CSLD Test Problems Analyzed 981120080312 3433.05 36.396 61.85 60.89 57.42 981120080342 3433.04 36.396 61.85 60.89 57.42 981120080412 3433.10 36.396 61.85 60.89 57.41 981120080442 3433.07 36.396 61.85 60.89 57.41 981120080512 3433.08 36.396 61.85 60.90 57.40 981120080542 3433.08 36.396 61.85 60.90 57.40...

  • Page 128: Bir Troubleshooting

    BIR Troubleshooting Business Inventory Reconciliation (BIR), an option for TLS-350R Consoles, automatically performs tank-to-meter mapping, tank calibration (AccuChart), and delivery and sales reconciliation to provide the customer with real-time, precise inventory control. This section contains BIR troubleshooting information and examples of actual BIR problems and their solutions.

  • Page 129: Accuchart Restrictions With Manifolded Tanks

    BIR Troubleshooting Alarms ACCUCHART RESTRICTIONS WITH MANIFOLDED TANKS • Only 2 tanks are allowed in a siphon manifolded set. • Only 4 siphon manifolded sets per system. • The tank diameters in a siphon manifolded set must be within 6 inches of each other. •...

  • Page 130: Bir Variance Errors

    BIR Troubleshooting BIR Variance Errors If the variance for the reconciliation period exceeds the maximum limit determined by the Alarm Threshold and Alarm Offset values, the Periodic Reconciliation Alarm will be posted. This maximum limit value is determined by the following formula: Max.

  • Page 131: Possible Causes Of Lost Or Inaccurate Sales Data

    BIR Troubleshooting Reports Used to Analyze BIR Variance Problems • Inaccurate tank calibration. • Reconciliation temperature compensation incorrectly setup. • One or more meters are not being reported. POSSIBLE CAUSES OF LOST OR INACCURATE SALES DATA 1. Isolated variances (usually large): •...

  • Page 132: I11100 And I11200 Priority And Non-Priority Alarm History

    BIR Troubleshooting Reports Used to Analyze BIR Variance Problems SUPER UNLEADED83158309331261.380.070.6 KEROSENE5399539559860.210.070.9 DIESEL29892987294046.270.070.1 I11100 AND I11200 PRIORITY AND NON-PRIORITY ALARM HISTORY Look for Communication, DIM, Invalid Fuel Level, and Probe Out alarms that occurred during the problem period. I11100 DEC 18, 1997, 3:04 PM PRIORITY ALARM HISTORY CATEGORY DESCRIPTION ALARM TYPE STATE...

  • Page 133: Ia5400 Console 30 Second Average Volume History

    BIR Troubleshooting Reports Used to Analyze BIR Variance Problems • Invalid fuel levels, probe outs, stuck floats, site maintenance. 4. Small errors of the same polarity. • Check AccuChart. • Check temperature compensation setup. I@A400 9, 1997 10:12 AM BASIC_RECONCILIATION HISTORY T 1:BRONZE REQUEST ST STRT TIME...

  • Page 134: I61500 Meter Data Present

    BIR Troubleshooting Reports Used to Analyze BIR Variance Problems I61500 METER DATA PRESENT Pay special attention to any tank in which the flag is set to NO. I61500 SEP 3, 1996 9:53 AM TANK PRODUCT LABEL METER DATA SUPER UNLEADED STP UNLEADED STORAGE KERO I90200 SOFTWARE REVISION...

  • Page 135: Tank/Meter Cross References

    BIR Troubleshooting Reports Used to Analyze BIR Variance Problems • Probe data is not being collected, or • Probe not magnetostrictive type. BIR will not produce reports while the meter map is incomplete The meter map is declared incomplete when: •...

  • Page 136: Manual Meter Mapping

    BIR Troubleshooting Manual Meter Mapping Real FP Real M DIM CARD Dim FP Real M CONSOLE Logical FP Logical M Figure 12-1. Tank/Meter Map Diagram Manual Meter Mapping A manual tank/meter map can be entered through the keyboard (SETUP MODE, Reconciliation Setup Function, Modify Tank/Meter Map Step) or through the RS-232 command 7B1.

  • Page 137: Rs-232 Command 7B1

    BIR Troubleshooting Manual Meter Mapping meter mapping algorithm will declare the map incomplete and BIR will be inhibited. You must manually map a “probeless” meter into the tank/meter map before it will be declared complete and BIR can begin. A manually mapped meter is considered locked. Auto meter mapping will not change a locked meter. RS-232 COMMAND 7B1 A manual meter map can be entered through the keyboard (SETUP MODE, RECONCILIATION SETUP Function, MODIFY TANK/METER MAP Step) or through the RS-232 command 7B1.

  • Page 138: Command 7B1 Setup Examples

    BIR Troubleshooting Manual Meter Mapping Inquiry Response With Four Meters Reported Command: I7B100 Response: I7B100 JAN 1, 2000 8:42 AM FUELING POSITION - METER - TANK MAP SLOT FUEL_P METER TANK Definitions of symbols in tank column: FP18/M1 Meter is mapped to tank 1. FP18/M2 Meter is not mapped.

  • Page 139: Command Setup Error Detection

    BIR Troubleshooting Manual Meter Mapping • Wait 2 minutes after the completion of the dispensing. • The response from the I7B100 command should identify the bus, slot, fueling position number, and meter number of the meter in question. The tank parameter will indicate ? because the meter is not mapped. •...

  • Page 140: Automatic Meter-Mapping Errors

    BIR Troubleshooting Automatic Meter-Mapping Errors Removing FP18/M4 from the map Command: S7B100 3 1 18 4 0 Response: S7B100 JAN 1, 1995 8:43 AM FUELING POSITION - METER - TANK MAP SLOT FUEL_P METER TANK Automatic Meter-Mapping Errors Automatic meter-mapping errors usually occur during the first few days and will be corrected automatically. MAP NEVER COMPLETES 1.

  • Page 141: Incorrect Mapping

    BIR Troubleshooting Reports Used in Analyzing Meter Map Problems INCORRECT MAPPING 1. Pattern matching may have predicted a pattern that does not exist. As votes build evidence that the map is wrong, the map may be changed to an unmapped state. Eventually the voting will correct the map. This will only be a start up issue.
  • Page 142 BIR Troubleshooting Reports Used in Analyzing Meter Map Problems ---+------------------------------------------------------------------ 2|M0>3:0/0/0 M1>1:1/1/1 M2>3:2/2/2 -:-/-/- -:-/-/- -:-/-/- |9603260827 9603260856 9603260839 ---+------------------------------------------------------------------ 3|M0>2:0/0/0 M1>3:1/1/1 M2>3:2/2/2 -:-/-/- -:-/-/- -:-/-/- |9603260916 9603260722 9603260733 ---+------------------------------------------------------------------ 4|M0>2:0/0/0 M1>3:1/1/1 M2>2:2/2/2 -:-/-/- -:-/-/- -:-/-/- |9603260838 9603260915 9603260909 ---+------------------------------------------------------------------ 5|M0>2:0/0/0 M1>3:1/1/1 M2>3:2/2/2 -:-/-/- -:-/-/-...

  • Page 143: I@A900 Bir Messages

    BIR Troubleshooting Reports Used in Analyzing Meter Map Problems 9603260908 = date of last reported event for this meter, not necessarily the last vote (YYMMDDHHMM) Tank numbers are zero based (e.g., tank 1 is 0, tank 2 is 1, tank 3 is 2 and tank 4 is 3). I@A900 BIR MESSAGES 1.

  • Page 144: Procedure For Identifying Accuchart Problems

    BIR Troubleshooting Procedure for Identifying AccuChart Problems 960820164436 1011 MAP IS INCOMPLETE 960821151357 1011 MAP IS COMPLETE Procedure for Identifying AccuChart Problems WHAT IS THE COMPLAINT? 1. Stick/chart reading does not agree with TLS Console volume. This is because AccuChart takes into account tank variations that the stick/chart method does not.

  • Page 145: Reports Used To Analyze Accuchart Problems

    BIR Troubleshooting Reports Used to Analyze AccuChart Problems Reports Used to Analyze AccuChart Problems I@B600 ACCUCHART STATUS 1. Check to see if AccuChart is enabled (Enabled = ON). 2. Check User Enable parameter, if OFF, AccuChart is not being used. 3.

  • Page 146: Ib9400 Accuchart Calibration History

    BIR Troubleshooting Resetting AccuChart IB9400 ACCUCHART CALIBRATION HISTORY 1. Check the startup record: The first record indicates the startup time of AccuChart and the user entered parameters: capacity, diameter, and tank profile (SHAPE F). (Shape F value of 0 = 1 point tank profile was entered, 1 = 4 point tank profile was entered, and 0.5 = 20 point tank profile was entered.) Are the user entered parameters correct? 2.
  • Page 147 BIR Troubleshooting Contacting Tech Support 9. <Control-A> I61500 Set BIR Meter Data Present 10.<Control-A> I7B100 Set BIR Meter/Tank Mapping 11.<Control-A> I90200 System Revision Level Report 12.<Control-A> IA5400 CSLD Diagnostics, Moving Average Table 13.<Control-A> IB9400 AccuChart Calibration History 14.<Control-A> I@A400 Basic Reconciliation History 15.<Control-A>...

  • Page 148: Bir Troubleshooting Examples

    BIR Troubleshooting BIR Troubleshooting Examples BIR Troubleshooting Examples /***************************************************************************/ Example 1: In this example the fluid level went below the operating level of the probe. An active INVALID FUEL LEVEL during 11-10-94 through 11-11-94 identified this condition. This is a very common problem. I@A400 REQUEST ST STRT TIME...
  • Page 149 BIR Troubleshooting BIR Troubleshooting Examples /***************************************************************************/ Example 3 : This example demonstrates an incorrect meter-map due to pattern matching. The meters for Tank 15 (a seldom used kerosene tank) are mapped to Tank 1. The errors are roughly similar and opposite in sign. The meter-map shows the inconsistent mapping of the meters which fooled the pattern matcher.
  • Page 150 BIR Troubleshooting BIR Troubleshooting Examples T1: SUPER REQUEST ST STRT TIME END TIME STRT_VL END_VVL SALES DELIV OFFSET VARIEN 9608030000 9608031429 9608040002 10588.0 10415.5 171.3 -1.3 9608040000 9608051736 9608060000 12287.4 12159.0 123.8 -4.6 ---- MISSING DATA ---- 9608060000 9608060000 9608070002 12159.0 14025.2 652.4 2535.7 0.0...
  • Page 151 BIR Troubleshooting BIR Troubleshooting Examples REPORT @A9 CONFIRMS THAT MAP IS UNSTABLE. I@A900 SEP 3, 1996 9:53 AM ASR ERROR EVENT HISTORY BUFFER TIME CODE MESSAGE 960101080012 1008 700101000000 FORWARD 960730080310 1008 960101080309 FORWARD 960730104401 1008 960730080312 FORWARD 960801081827 1011 MAP IS INCOMPLETE 960803141857 1011...
  • Page 152 BIR Troubleshooting BIR Troubleshooting Examples Retired - there was a sale report for this meter, however, there was not enough information to map it and it was not reported again for a 24-hour period. S7B100 SEP 3, 1996 9:56 AM FUELING POSITION - METER - TANK MAP SLOT FUEL_P...
  • Page 153 BIR Troubleshooting BIR Troubleshooting Examples Meter is mapped to Tank 4 - (* indicates meter was manually mapped). Example 5. Customer complaint: No BIR Data 100550 EAGLE OIL 156 N. LASALLE CHICAGO, IL SEP 11, 1997 10:39 AM TANK PRODUCT GALLONS INCHES WATER...
  • Page 154 BIR Troubleshooting BIR Troubleshooting Examples TANK MANIFOLDED PARTNERS TANK PRODUCT LABEL MANIFOLDED TANKS BLUE WEST Primary Confirm tanks are manifolded. BLUE EAST Secondary 1 SILVER NONE GOLD NONE I61500 SEP 11, 1997 10:39 AM TANK PRODUCT LABEL METER DATA BLUE WEST Primary Always check for Meter Data Present set to Yes.
  • Page 155 BIR Troubleshooting BIR Troubleshooting Examples EMPTY BASIC_RECONCILIATION HISTORY T4: GOLD REQUEST ST STRT TIME END TIME STRT_VL END_VL SALES DELIV OFFSET VARIEN EMPTY 12-28...
  • Page 156 BIR Troubleshooting BIR Troubleshooting Examples CHECK MAP. I@A002 SEP 11, 1997 10:40 AM MAP IS INCOMPLETE METER **TANK_MAP_BALLOT** ---+------------------------------------------------------------------ 0|M3>3:3/3/3 M2>3:2/2/2 U >2:3/2/2 -:-/-/- -:-/-/- -:-/-/- |9708081319 9708081326 9708081357 ---+------------------------------------------------------------------ 1|M3>3:3/3/3 M2>3:2/2/2 U >3:2/3/2 -:-/-/- -:-/-/- -:-/-/- |9708081319 9708081404 9708081357 ---+------------------------------------------------------------------ 2|M3>3:3/3/3 M2>3:2/2/2 U >3:3/2/3 -:-/-/-...
  • Page 157 BIR Troubleshooting BIR Troubleshooting Examples I90200 9, 1997 10:08 AM SOFTWARE REVISION LEVEL 902 indicates software version is 1XX VERSION 114.04 which does not support BIR for manifolded SOFTWARE# 346114-100-E CREATED - 97.07.09.16.33 tanks. Version 3XX software is required. S-MODULE# 330160-103-A SYSTEM FEATURES: PERIODIC IN-TANK TESTS ANNUAL IN-TANK TESTS...
  • Page 158 BIR Troubleshooting BIR Troubleshooting Examples 43.840 43.724 12.06 15.76 0.7650 43.724 43.650 7.72 10.10 0.7647 43.649 43.522 13.25 17.40 0.7617 43.522 43.472 5.17 6.78 0.7631 43.473 43.377 9.96 12.90 0.7724 For all tanks accuchart is not enabled. Accuchart is not capable of calibrating linear tanks so it does not enable when the tank profile is set to linear.
  • Page 159 BIR Troubleshooting BIR Troubleshooting Examples TANK PRODUCT LABEL GALLONS UNLEADED 10000 PLUS 6000 PREMIUM 8000 12-32...

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