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HK-16xx/21xx Series
Kiosk
User Manual
SOME IMPORTANT NOTES
FCC NOTES
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
CE CLASS A WARNING
This equipment is compliant with Class A of CISPR 32. In a residential environment this
equipment may cause radio interference.
AVERTISSEMENT CE CLASSE A
Cet équipement est conforme à la classe A de CISPR 32. Dans un environnement résidentiel,
cet équipement peut provoquer des interférences radio.
WARRANTY LIMITS
Warranty will terminate automatically when the machine is opened by any person other than
the authorized technicians. The user should consult his/her dealer for the problem happening.
Warranty voids if the user does not follow the instructions in application of this merchandise.
The manufacturer is by no means responsible for any damage or hazard caused by improper
application. Please note that all of HK series kiosk are NOT designed to work direct
sunshine both indoors and outdoors.
LIMITES DE GARANTIE
La garantie prend fin automatiquement lorsque la machine est ouverte par une personne autre
que les techniciens autorisés. L'utilisateur doit consulter son revendeur pour le problème qui
se produit. La garantie s'annule si l'utilisateur ne suit pas les instructions d'application de
cette marchandise. Le fabricant n'est en aucun cas responsable de tout dommage ou danger
causé par une mauvaise application. Veuillez noter que tous les kiosques de la série HK ne
sont PAS conçus pour fonctionner sous un ensoleillement direct à l'intérieur et à l'extérieur.
HK-16xx/21xx Ver. A1
1

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  • Page 1 HK-16xx/21xx Series Kiosk User Manual SOME IMPORTANT NOTES FCC NOTES This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 2 警告 為避免電磁干擾,本產品不應安裝或使用於住宅環境。 SAFETY INSTRUCTIONS This equipment is not suitable for use in locations where children are likely to be present. Never open the equipment. For safety reasons, the equipment should be opened only by qualified skilled person. The power outlet socket must be located near the equipment and must be easily accessible.
  • Page 3 Revision History Date Version Description 2024/04/01 For Preliminary Release 2024/05/07 Modify spec. of card dispenser/recycler: the thickness of supported card...
  • Page 4: Table Of Contents

    TABLE OF CONTENTS 1. Product Overview ..................6 1.1 Specification and Drawing..…………………………………………6 1.2 Product Views…………………………………………………….10 1.3 Introduction of PC Box…………………………………………….12 I/O Ports of the HK-1610/2110 ............12 I/O Ports of the HK-1632/2132 ............12 I/O Ports of the HK-1652/2152 ............13 I/O Connectors ...................
  • Page 5 WiFi Module WF-770HK ..............34 Mounting Bracket for Passport Reader ..........35 Mounting Bracket for Specific Payment Device: EB Series ....35...
  • Page 6: Product Overview

    1. Product Overview 1.1 Specification and Drawing HK-1610/2110 HK-1632/2132 HK-1652/2152 System Rockchip RK3399 Intel Elkhart Lake J6412 Intel Tiger Lake-U Core Dual Cortex-A72 + i CPU Quad Cortex-A53 DDR4 SO-DIMM slot x DDR4 SO-DIMM slot x Memory 4GB DDR4 1, max. 8GB 1, max.16 GB i3 CPU: N/A Intel vPro Support...
  • Page 7 Audio Internal 3W speaker x 1 Power DC-in jack x 1 (12V, 4-pin connect to AC power adapter) Power Jack DC-out jack x 1 (9V, 2-pin, connect to the optional EMV payment device) Power Source 24V/120W AC adapter Expansion Expansion Slot M.2 x 1 WiFi module (for option, either one of 4G LTE module, WiFi and 4G LTE Wireless Comm.
  • Page 8 HK-16xx Outline Dimension HK-21xx Outline Dimension...
  • Page 9 Optional Pedestal Outline Dimension...
  • Page 10: Product Views

    1.2 Product Views 3-color Status Indicator True-flat P-CAP Touch EMV Payment Device Camera Bracket (Option) Module Window Printer Receipt Exit Card Exit Status Indicator Proximity Sensor Lens Passport Reader (Option) Status Indicator 2D Barcode Scanner Window...
  • Page 11 Power Board Fan-less System Computer LED Bar Control Board Power Adapter 3” Thermal Printer Module Card Dispenser/ Recycler Passport Reader (Optional) Cable Exit for Touch Monitor Kit 2D barcode scanner module (Option) LED Board Proximity Sensor Module...
  • Page 12: Introduction Of Pc Box

    1.3 Introduction of PC Box  I/O Ports of the HK-1610/2110 NFC Module Connector HDMI Port USB 3.0 Port Speaker Connector Hub Board Power Mini DP USB 2.0 Ports Connector Power Button LAN Ports COM2 COM1 9V DC-OUT (RJ50) (RJ50) Power Jack 12V DC-IN Power Jack Micro SD Card Slot...
  • Page 13: I/O Ports Of The Hk-1652/2152

     I/O Ports of the HK-1652/2152 Hub Board Power Connector HDMI Port USB 3.0 Ports 9V DC-OUT Mini DP Speaker Connector Power Jack USB 2.0 Ports USB 3.0 Ports COM1 (DB9) Power Button LAN Ports COM3 COM2 (RJ50) (RJ50) 12V DC-IN Power Jack Note1: Mini DP is carried through EDP signal, and it is for specific hub board only.
  • Page 14: Product Installation

    2. Product Installation 2.1 Product Installation  Package Content Confirm that you have 2 main parts in 2 boxes: Box 1:  Main System Unit…………….……………………………….x1  Accessory Pack: 2 keys, paper roll, spacer plate for printer Box 2:  True-Flat PCAP Touch Monitor..........x1 ...
  • Page 15 1) Make sure the cable pass through the cable exit like the below picture. 2) Install the touch monitor to the front door of HK system by aligning the touch monitor to the upper side of the positioning hole first. 3) Make sure the screw1 and the screw2 are well insert into the screw holes below.
  • Page 16 4) Make sure the screws drop down into the screw slots. 5) Fix the touch monitor with two thumbscrews. Thumbscrew Thumbscrew 5) Fix the touch monitor with two thumbscrews. Screw1 Screw2 4) Make sure the screw1 and screw2 drop down into the screw slots.
  • Page 17 For HK-1610/2110 model: USB 3.0 Port Mini DP USB 2.0 Ports For shipping safety reasons, the card recycling box of the HK series model will be fixed with one screw when shipping. The screw can be removed before starting to operate the kiosk system. Remove one screw on the card dispenser/recycler.
  • Page 18: Optional Pedestal Installation

    2.2 Optional Pedestal Installation  Step-by-Step Installation Place the main stand vertically on the ground (upside down) and align the main base plate, please see picture below. Next, insert the four M5-10L flat head screws into the screw holes and tighten down. This will affix the main base plate to the main stand.
  • Page 19 After installing the main base plate, stand the main stand up. Main Stand Main Base Plate Fix the countertop plate onto the stand, and then fix it with four M5-8L screws. M5-8L screws...
  • Page 20 Carefully put the HK system unit on the pedestal, and remember to pass the cable through the cable exit on the countertop plate. Fix the HK system to the pedestal with seven #6/32 screws from bottom to top. Take out the power cord cable through cable exit of the pedestal.
  • Page 21: Powering On/Off The Kiosk

    Push the power button to power the system off. To initiate a forced shutdown, please hold the power button down for 10 seconds. Power Button 3.3 Driver Download If your kiosk system is shipped without OS pre-installed, please download the relevant driver that you need from the Posiflex website (https://download.posiflex.com/en- global/Download/index/manualUinstall_guide/Kiosk/HK-1600Series).
  • Page 22: Peripherals And Accessories

    4. Peripherals and Accessories 4.1 Standard Items  Thermal Printer PP-7900 Overview Power LED Indicator Error LED Indicator Paper-out LED Indicator Feed Button Paper Exit Cover Open Lever Paper Cover Wedge Groove Paper Near End Sensor...
  • Page 23 Part Names Description Power LED Indicator This indicator turns on when the printer is on. Error LED Indicator This indicator works when the printer has something wrong. For more details, refer to the Status LED Indicators section given below. Paper-out LED This indicator turns on when the paper-out issue Indicator occurs.
  • Page 24 Next, set the paper width by using PP-7900 Series thermal Printer Software Switch Utility for Windows. The software switch utility can be downloaded from the Posiflex’ global website: (https://download.posiflex.com/en- global/Download/index/driver/Kiosk/HK-1600Series). To get more detailed information on the paper width jumper setting, contact directly the Posiflex’...
  • Page 25 Error LED indicator is flashing Power off the printer; after 10 seconds, power it back on. If the error LED indicator turns on again even after turning the power back on, malfunction may occurs. Contact your dealer or Posiflex’ technical service team.
  • Page 26 Remove the Printer Module for Maintenance If you want to remove the printer module for maintenance, please follow the below procedure. Remove the thumbscrew behind the printer module first. Loosen the thumbscrew beside the printer module.
  • Page 27 Pull the thumbscrew up and pull the printer module toward the left side like the below picture. Remove the printer module with the bottom plate bracket. Remember to unplug the cables. Remove Specifications General Activation Pulse 100 million pulses or more Resistance Life span 。...
  • Page 28 Posiflex Utility (Android), PP-7900 Utility Software (Windows Desktop), Development Tool (Android SDK), Monitoring Tool (RMS) Blue LED – On = Power LED Indicators Red LED - Error and/or Paper Out Cover Open / Out-of-paper / Paper Near End Sensors Sensor Power Consumption Approx.
  • Page 29: Status Indicator Si-100

    Auto Cutter Connectivity USB Interface Built-in USB type-B cable DC Jack 24V DC (3-pin) power cable Operating System OS support Android / Windows / Linux ※ The product information and specifications are subject to change without prior notice.  Status Indicator SI-100 Indicator 6-Pin USB Connector Screw Hole...
  • Page 30: Proximity Sensor Su-100

     Proximity Sensor SU-100 Proximity Sensor SU-100 Basic Specification 1. Range from 45cm ~ 80cm (for dark color objectives) Sensing Range 2. Range from 45cm ~ 150cm (for light color objectives) ※ The product information and specifications are subject to change without prior notice.
  • Page 31 Problem Diagnostic Tips The presented barcode type is not enabled. Use this guide to tell the scanner to accept that type of barcode. The host terminal has disabled the scanner. Check the setup of host terminal. The barcode type presented is not supported by the scanner.
  • Page 32: Card Dispenser/Recycler

     Card Dispenser/Recycler Take the Card Recycling Box Out There is a thumbscrew on the front of the card recycling box. Remove the thumbscrew. And then you can take the card recycling box out.
  • Page 33 (not include Life IC contact and retrieving) Interface RS232 DC-IN 12V Power Supply ※ The product information and specifications are subject to change without prior notice. To get more detailed information of card dispenser/recycler, please contact the service team of Posiflex.
  • Page 34: Optional Items

    PCBA for 4G LTE Module EC25 contains several variants, supporting selected bands & countries with full SIM slot (mini-PCIe module) by request. To get more detailed information of 4G LTE module 4G-100K, please contact the service team of Posiflex.  WiFi Module WF-770HK...
  • Page 35 To do more installation please download the quick guide “QIG_DESKO_HK_A0” from Posiflex website: https://download.posiflex.com/en- global/Download/index/manualUinstall_guide/Kiosk/HK-1600Series, or contact your dealer or the service team of Posiflex.  Mounting Bracket for Specific Payment Device: EB Series Custom Bracket for Specific Payment...

This manual is also suitable for:

Hk-21 seriesHk-2100Hk-1600

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