Dexcom G7 User Manual page 131

Issue
You want to use G7 during an international trip.
Solution
Before your international trip:
Pack plenty of supplies
l
If you have a Dexcom receiver, it makes a great backup to your phone app. Bring
it, its USB cable and charger. If necessary, bring a power converter or adapter for
the countries you're visiting.
If you need a receiver, contact Dexcom or the Dexcom distributor in your country
of residence.
Consider bringing more sensors than you think you'll need.
Download and set up the G7 phone app in your country of residence only
l
You must be in your country of residence to install the G7 phone app, whether
you're a new Dexcom user, a G6 user upgrading to G7, or a G7 user re-installing
the phone app.
When you install the Dexcom G7 phone app, it verifies that the country you are in
matches the country of residence in your account. This ensures you will get the
resources and features approved for use where you are currently located.
Troubleshooting during your international trip:
Persistent Signal Loss or other system issue
l
If Signal Loss, or another system issue, continues for more than 30 minutes, try all
the troubleshooting tips listed on the alert's More Info screen. If the issue persists,
contact technical support in your country of residence. Let them know you're
traveling internationally.
Don't uninstall the G7 phone app while traveling internationally. If you do, you
won't be able to reinstall it until you're back in your country of residence.
11 • Troubleshooting | Dexcom G7 User Guide 123