Common System Issues - Dexcom G7 User Manual

Common system issues

Issue
Brief Sensor Issue alert: Sensor is temporarily unable to measure glucose.
Phone app
No Alerts
Brief Sensor Issue
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.
Help
Solution
Your sensor has a temporary issue. This issue often happens during the first day of a
sensor session, but it can happen anytime. It usually fixes itself within 3 hours.
Don't remove sensor. Use BG meter for treatment decisions.
Check your sensor. Tap Help in the phone app for more information on
troubleshooting.
If Brief Sensor Issue continues for more than 3 hours, contact technical support (in the
phone app, go to Profile > Contact) or contact your local Dexcom distributor.
Brief Sensor Issue may lead to Sensor Failed alert.
114
Watch app
Brief Sensor Issue
No readings or
alerts. Don't
remove sensor.
OK
Receiver
Brief Sensor Issue
Don't remove sensor.
Temporary issue.
Wait up to 3 hours.