Table of Contents
Advertisement
Device Does
not Start/Does
not Display
Correct
Readable
Information
Blank Display
Transactions
Fail to Process
Checking
Magnetic Card
Reader
Checking Smart
Card Reader
If the device does not start:
•
Ensure that the device is plugged in to a dedicated power source.
•
Verify all the cable connections including the proper insertion of the power
cable connector.
•
If the problem persists, reach out to your local Verifone representative for
assistance.
When the device display is blank:
•
If the device display appears dark, tap the screen using the stylus. If the unit is
in screen-saver mode, touch the screen to activate.
•
If the display does shows incorrect or unreadable information, inspect all cable
connections. In case the problem persists, reach out to your local Verifone
representative for assistance.
Multiple factors could be causing the unit to fail in processing transactions.
Utilize the following steps to troubleshoot and identify the root of the
failures.
To check the magnetic card reader:
1
Perform a transaction using one or more distinct magnetic stripe cards to rule
out the possibility of a faulty card.
2
Ensure that you are swiping cards correctly.
3
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction is successful and the issue persists with the card
reader, it may indicate a problem with the card reader itself.
4
If the problem persists, reach out to your local Verifone representative.
To check the smart card reader:
1
Execute a transaction using various smart cards to eliminate the possibility of a
faulty card.
2
Verify that the card is inserted correctly.
3
Ensure the SAM cards are appropriately inserted into the designated slots and
are securely in place (refer to
Installation Guide
Installing or Replacing SAM Cards
UX700
).
33
© VeriFone, Inc. All rights reserved.
Advertisement
Table of Contents
