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VeriFone DUET Vx810 Installation Manual

Verifone telephone installation guide
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V
810

Installation Guide

VeriFone Part Number 24963, Revision B

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Summary of Contents for VeriFone DUET Vx810

  • Page 1: Installation Guide

    Installation Guide VeriFone Part Number 24963, Revision B...
  • Page 2 VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.

  • Page 3: Table Of Contents

    Cable Connections ..........14 Connection to another VeriFone Terminal ......15 RS232 Connection using an External Power Brick.
  • Page 4 ONTENTS H A P T E R Maintenance and Clean the PIN Pad..........25 Cleaning Card Readers .

  • Page 5: Preface

    Chapter 810. Chapter Chapter VeriFone service provider and information on how to order accessories or documentations from VeriFone. Chapter should you encounter a problem in terminal installation and configuration. Related To learn more about V...

  • Page 6: Guide Conventions

    REFACE Guide Conventions Guide Various conventions are used to help you quickly identify special formatting. Conventions Table 1 Table 1 Convention Acronym Definitions Various acronyms are used in place of the full definition. acronyms and their definitions. Table 2 Acronym CAPK COGS DEA/DES...
  • Page 7 Table 2 Acronym Definitions Acronym Definitions Group Identifier - Concept inherited from Verix terminals file system HDLC High-level Data Link Control Integrated Chip Card (Smart Card) Liquid Crystal Display Message Authentication Code, as defined in ANSI X9.19 Memory Management Unit MSAM Multiple Secure Access Module Magnetic Stripe Reader...
  • Page 8 REFACE Guide Conventions 810 I NSTALLATION UIDE...

  • Page 9: Hapter

    Overview This chapter provides a brief description of VeriFone’s V 810 PIN pad The V either VeriFone transaction terminals or third party electronic point-of-sale systems, offering advanced security and smart card processing capabilities. The V and AES) and asymmetric encryption (RSA). This device internally manages...

  • Page 10: Features And Benefits

    Integrated security modules simultaneously support sophisticated encryption (AES, DES, 3DES, RSA) and key management schemes, including single and 3DES Master Session, single, and 3DES Derived. Ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. Primary smart card reader support for synchronous and asynchronous smart cards.

  • Page 11: Hapter

    Setup This chapter describes the setup procedure for V • Select Location • Unpack Shipping Carton • Examine V • Install/Replace MSAM Cards • Privacy Shield • Cable Connections • Power Supply • Smart Card Reader Use • Magnetic Card Reader Use Select Location Use the following guidelines to select a location for the V Ease of Use •...

  • Page 12: Electrical Considerations

    Do not use a unit that has been tampered with or damaged. WARNING The V appears damaged, please notify the shipping company and your VeriFone service provider immediately. 810 I NSTALLATION UIDE Avoid using this product during electrical storms.

  • Page 13: Examine

    Examine Before you continue with the installation process, familiarize yourself with the 810 Features 810 features: DISPLAY ALPHA KEY TELCO KEYPAD COLOR-CODED FUNCTION KEYS (OPTIONAL) Figure 2 The V 810 includes the following features: • A display. • Three types of keys: •...

  • Page 14: Install/Replace Msam Cards

    You may need to install one or more multiple security access module (MSAM) MSAM Cards cards or replace the old cards. Observe standard precautions in handling electrostatically sensitive devices. CAUTION Electrostatic discharges can damage the equipment. VeriFone recommends using a grounded anti-static wrist strap. To change or install MSAMs Figure 3...
  • Page 15 Install the MSAM card by aligning the card to match the embossed number and carefully sliding it into the slots until fully inserted. Figure 5 MSAM Insertion Close the MSAM compartment door and tighten the locking screw. Figure 6 Closed MSAM Compartment ETUP Install/Replace MSAM Cards 810 I...

  • Page 16: Privacy Shield

    NSTALLATION UIDE Installed Privacy Shield 810 has six general cabling scenarios, depending on what the V Connection to another VeriFone Terminal RS232 Connection using an External Power Brick Direct USB Connection USB–Download Support using an External Power Brick Terminal using a PoweredUSB connection Ethernet Connection with External Power Brick for detailed power supply specifications).

  • Page 17: Connection To Another Verifone Terminal

    Connection to The V 810 connects to a VeriFone terminal via a straight cable. There is a another VeriFone minimum power requirement for the V Terminal where the terminal is only able to provide a 7 V DC output to power the V terminal must be able to source at least 0.5 A of current.

  • Page 18: Direct Usb Connection

    ETUP Cable Connections Direct USB Similarly, a dongle cable is required in standard USB environments. For this cable Connection option, the host end has a molded housing which exposes the standard USB plug. Figure 10 USB–Download This cable option comes with a junction box that provides a mini-style Type B USB Support using an socket for connecting to the USB-based host and a DC jack for external power External Power...

  • Page 19: Ethernet Connection With External Power Brick

    To protect against possible damage caused by lightning strikes and electrical surges, VeriFone recommends installing a power surge protector. When the V after the initial VeriFone copyright screen and displays a unique copyright screen. If no application is loaded, initial VeriFone copyright screen.

  • Page 20: Smart Card Reader Use

    ETUP Smart Card Reader Use Smart Card The smart card transaction procedure can vary depending on the application. Reader Use Verify the proper procedure with your application provider before performing a smart card transaction. To Conduct a Smart Card Transaction Figure 14 CAUTION Leave the smart card in the card reader until the transaction is completed.

  • Page 21: Contactless Module

    Contactless The V 810 supports contactless smart card transactions through the V Module module. The SD card slot at the back of the V for installing the module as an add-on to the traditional magnetic card reader. Installing the V To install the V CTLS Module Place the device facedown on a soft, clean surface to protect the lens from...
  • Page 22 ETUP Contactless Module Figure 18 WARNING Be careful. The self taping screws will require a moderate amount of force to install. Be sure to use the proper size screw driver and to securely support the Figure 19 You can verify if the module is installed properly through the CONTACTLESS NOTE DIAGNOSTIC function in System Mode of the V For more information, please refer to the V...

  • Page 23: Using The V X 810 Ctls Module

    Using the V The V 810 CTLS module is only active when signaled by an application for the CTLS Module conduction of a contactless smart card transaction. To perform a contactless smart card transaction: Gently tap the card onto or hold the card (within to 4 cm.) against the surface of the RFID canopy.
  • Page 24 ETUP Contactless Module 810 I NSTALLATION UIDE...

  • Page 25: H A P T E R Specifications

    Specifications This chapter discusses power requirements, dimensions, and other specifications of the V 810. Unit Power • 9 - 12 V DC minimum of 450 mA Requirements • 5 V DC minimum of 500 mA (USB power) Power Pack • CPS11212-3A-R •...
  • Page 26 Specifications 810 I NSTALLATION UIDE...

  • Page 27: Hapter

    To clean the unit, use a clean cloth slightly dampened with water and a drop or PIN Pad two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. For best results, use a Verifone Cleaning Kit (refer to the Documentation Never use thinner, trichloroethylene, or ketone-based solvents – they can CAUTION deteriorate plastic or rubber parts.
  • Page 28 AINTENANCE AND LEANING Card Readers 810 I NSTALLATION UIDE...

  • Page 29: Hapter

    “m108-xxx-xx” and “PTID xxxxxxxx.” Serial number (S/N xxx-xxx-xxx). Step 1, to the MRA department at 1-727-953-4172 Please address the fax clearly to the attention of the “VeriFone MRA Dept.” Include a telephone number where you can be reached and your fax number.
  • Page 30 • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the V 810). Information Label on Unit Bottom 810 you return to VeriFone, even if...

  • Page 31: Accessories And Documentation

    Data Cables 08361-XX-(R) 08398-XX-(R) Various others, depending on what they connect to. Contact your local VeriFone representative or service provider to identify the best cable for your needs. Power Supply Power packs are optional, except in certain instances (see Power Cord...
  • Page 32 ERVICE AND UPPORT Accessories and Documentation 810 I NSTALLATION UIDE...

  • Page 33: Hapter

    The troubleshooting guidelines provided in the following section are included to assist successful installation and configuration of the V problems operating your V the problem persists even after performing the outlined guidelines or if the problem is not described, contact your local VeriFone representative for assistance. The V NOTE user-serviceable parts.

  • Page 34: Transactions Fail To Process

    Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. If the problem persists, contact your local VeriFone representative. Perform a test transaction using several different smart cards to ensure the problem is not a defective card.
  • Page 35 ROUBLESHOOTING UIDELINES Transactions Fail To Process 810 I NSTALLATION UIDE...
  • Page 36 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com Installation Guide VeriFone Part Number 24963, Revision B...

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