Terminal Display Does Not Show Correct/Readable Information; 610 Terminal Does Not Start; 610 Smart Battery Will Not Charge; Printer Does Not Print - VeriFone Omni 5 series Installation Manual

T G
ROUBLESHOOTING UIDELINES

Terminal Display Does not Show Correct/Readable Information

Terminal Display
Does not Show
Correct/
Readable
Information
x
V 610 Terminal
Does Not Start
x
V 610 Smart
Battery Will Not
Charge
NOTE
NOTE
Printer Does Not
Print
56
O 5 V X 5
MNI XXX AND
•
Connect the terminal in to a known-good power supply (if you have one) to
see if this clears the problem.
•
Recharge or replace the battery. (For V
•
If the problem persists, contact your local VeriFone representative for
assistance.
•
Ensure that you press the ENTER/ON key for approximately 3 seconds, until
the unit lights up.
•
Ensure that the smart battery charge state is not below the critically low level.
•
Recharge or replace the smart battery.
x
Each new V 610 smart battery must receive a full charge to initialize its full charge
capacity.
x
Allow the V 610 terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge.
Conserve battery power by turning the V
terminal will not be used for several days, remove the battery from the terminal as
it continues to discharge even when the terminal is turned off.
x
The V 610 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.
If the printer does not work properly:
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation. (For V
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
•
Verify that the printer roller and paper roll dust cover are properly installed.
•
If the problem persists, contact your VeriFone distributor or service provider.
/V X 610 I G
XX NSTALLATION UIDE
x
x
610 terminal off when not in use. If the
x
610 terminals only.)
610 terminals only.)