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Troubleshooting Guidelines
NOTE
CAUTION
Device Does Not
Start
Device Display
Does Not Show
Correct/
Readable Info
The troubleshooting guidelines provided in the following section are included to
help you install and configure your e265G successfully. Typical examples of
malfunction you may encounter while operating your e265G and steps you can
take to resolve them are listed in this chapter.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local Verifone representative for
assistance.
The e265G comes equipped with tamper-evident labels. The e265G unit contains
no user serviceable parts. Do not, under any circumstance, attempt to
disassemble the device. Perform only those adjustments or repairs specified in
this guide. For all other services, contact your local Verifone service provider.
Service conducted by parties other than authorized Verifone representatives may
void any warranty.
Use only a Verifone-supplied power pack. Using an incorrectly rated power
supply may damage the device or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the device
matches the requirements specified at the bottom of the device. (See
Specifications, for detailed power supply specifications.) Obtain the appropriately
rated power supply before continuing with troubleshooting.
•
Ensure that the battery charge state is not below the critically low level.
•
Replace or recharge the battery.
•
Check if the battery is properly inserted.
•
Ensure that you pressed the green ENTER/ON key for approximately four
seconds, until the unit lights up.
•
Replace or recharge the battery.
•
Connect the e265G into a known-good power supply (if available) to see if this
clears the problem.
•
If the problem persists, contact your local Verifone representative for
assistance.
C
HAPTER
265G I
G
E
NSTALLATION
UIDE
6
27
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