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Summary of Contents for Ingenico AXIUM DX4000 Hybrid
- Page 1 AXIUM DX4000 Hybrid User Guide www.ingenico.com 13-17 rue Pagès, 92150 Suresnes – France Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre...
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Page 2: Table Of Contents
Contents 1. Introduction ..........................2. Presentation ..........................2.1 Content of the box ........................2.2 Overview of AXIUM DX4000 Hybrid ..................2.3 Key Locations and Functions ......................2.4 Touch Panel ............................. 3. Use of the terminal ......................3.1 Power on/Power off the terminal ...................... - Page 3 5.2 Security of your terminal ........................5.3 Fixed installation ........................5.4 Cleaning the terminal ....................... 5.5 Transport and storage ......................6. Standards ..........................7. Troubleshooting ........................AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
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Page 4: Introduction
1. Introduction We hope that you will be fully satisfied with your new AXIUM DX4000 Hybrid terminal. Read this guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations. -
Page 5: Presentation
WARNING The power supply unit provided with your equipment is specially designed for INGENICO AXIUM DX4000 Hybrid terminal. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may damage your terminal. -
Page 6: Overview Of Axium Dx4000 Hybrid
2.2 Overview of AXIUM DX4000 Hybrid 1) Contactless landing zone 2) LEDs for Contactless Card 3) Power key 4) Volume keys 5) Battery cover 6) Magnetic card reader 7) Smart Card reader 8) LCD and touch screen 9) Front Camera AXIUM DX4000 Hybrid Copyright©2024 Ingenico–... - Page 7 13) Speaker 14) USB Type-C connector 15) SAM card slot by default. In option configured as SIM card slot 16) Battery slot 17) Easy Loading Printer AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
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Page 8: Key Locations And Functions
Three physical keys on the left side of the terminal: a power button and two volume keys. Three capacitive keys at the bottom of the screen：Menu, Home and Back keys. 2.4 Touch Panel The AXIUM DX4000 Hybrid is equipped with touch panel that allows you capture functions and menus by your finger. AXIUM DX4000 Hybrid Copyright©2024 Ingenico–... -
Page 9: Use Of The Terminal
If the battery is empty, the terminal will automatically shut off. Terminal restart: In the event of abnormal behavior of the terminal, press and hold the power button for 8 seconds to force the terminal to power off. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... -
Page 10: Reading Cards
Keep the card close to the reader during the transaction. On the front LEDs are displayed to indicate transaction processing. After the card reading is completed, the beep will sound once. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... -
Page 11: Usage Of Front Camera
10~30 cm, with 20 cm as the optimal position. The terminal will beep when the barcode has been successful. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... -
Page 12: Usb Type-C
The connector manages Host and Slave connections. 3.5 Functional battery door 3.5.1 Functional battery door Introduction 1. USB-TYPE C Power Input 2. RJ45 Network Interface 3. USB TYPE-C Port AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved... - Page 13 -20℃～70℃ / -4° F ~ 158° F Storage and Delivery 10％～90％ Running Humidity 5％～90％（40℃） / (104° F) Storage and Delivery Atmospheric pressure 86kPa～106 k Pa; Below 2000 meters above sea level AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
- Page 14 Functional battery door to the DX4000 terminal Connect RJ-45 cable to connector on the Functional battery door to the power adapter. 3.5.4 Installation Connect Functional battery door with DX4000 Hybrid AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
- Page 15 Note: Please put the battery door in the correct position, as the picture shown Note: Please put the cable to the correct position in the battery compartment, as the picture shown AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS...
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Page 16: Installation
From -10°C to +50°C (14°F to 122°F) Max relative humidity From 10% to 90%, Non-condensing （*)Excluding battery charging Battery charging conditions Ambient temperature From 0°C to +40°C (32°F to 104°F) AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved... -
Page 17: Installing Modules
Switch off the terminal before opening the battery door. The SAM/SIM connectors are located inside the terminal, in a closed compartment. Turn the terminal and remove the battery door. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... - Page 18 SAM and SIM1,SIM2 or SIM and SAM1,SAM2 are identified by the engraved marks on the lower housing. When introducing a SAM/SIM into slot, be sure to put the cut corner as indicated on the picture. Close the battery door AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
- Page 19 ADVICE AXIUM DX4000 Hybrid is equipped with a dual SIM slot. When using two SIM cards, it is recommended to insert the bottom one first, then the top one. When using only one SIM card, it is recommended to insert SIM1 slot (bottom).
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Page 20: Paper Roll
4.3 Paper roll 4.3.1 Main characteristics of INGENICO paper roll R40 paper roll characteristics Precisions White Color 58mm Width 40mm Diameter About 18 meters Length The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid : Storage in hot wet places (near air-conditioner, humidity higher than 85%). - Page 21 4.3.2 Installing paper roll Open the paper cover by lifting the catch located at the top of AXIUM DX4000 Hybrid and pull the cover to the rear of the terminal. Insert the paper roll in the compartment following the directions shown on the below picture.
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Page 22: Battery
Take the battery pack included in the box. Locate the battery pack connector beside the battery compartment. Plug the battery pack connector according to the connector locating system. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... - Page 23 4.4.3 Remove the battery Disengage the battery door. Remove the battery pack from the battery compartment. Unplug the battery pack connector. Close the battery door. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
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Page 24: Visual Impaired (Vi) Accessory
Disconnect the AXIUM DX4000 Hybrid power supply block adapter from the electrical mains network. Lithium cell The AXIUM DX4000 Hybrid is fitted with an internal lithium cell which should only be accessed by a qualified technician. Battery AXIUM DX4000 Hybrid is fitted with battery specially designed for this terminal. - Page 25 Your terminal is a radio transmitter which may interfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your doctor or the equipment manufacturer will be able to provide you with appropriate advice. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS...
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Page 26: Security Of Your Terminal
PIN entry process. The terminal is exclusively made for indoor use. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... -
Page 27: Cleaning The Terminal
The product should be stored in the original packaging. Do not store in warehouses that also contain harmful gases, or inflammable, explosive, or corrosive chemicals. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... -
Page 28: Standards
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS... - Page 29 BATTERIES If your product contains batteries, they must be disposed of at appropriate collection points. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS...
- Page 30 The power supply label Certification eighteen symbols: CCC (China Compulsory Certificate) Mark The Regulatory Compliance Mark (RCM) International Efficiency Marking Protocol (Energy Star Level 6) In door use only AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
- Page 31 10 Years China RoHS symbol BSMI(Taiwan) PSE Mark (Japan) Recycle in accordance with the waste electronic & electrical equipment directive Underwriters Laboratories Inc (US Compliance) AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
- Page 32 Risk of explosion if the battery is incorrectly replaced or is placed in a fire Dispose of batteries at a hazardous waste collection site or recycling facility Direct Current AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10 Banks and Acquirers International Holding SAS All rights reserved...
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Page 33: Troubleshooting
Use more than one smart card to test the transaction, to confirm the failure is not caused by smart card. Make sure the SAM card is correctly inserted into the card slot. If there is still problem, please contact our customer service center. AXIUM DX4000 Hybrid Copyright©2024 Ingenico– 04/10... - Page 34 “INGENICO is a trademark of BANKS AND ACQUIRERS INTERNATIONAL HOLDING. This Document is Copyright © 2024 BANKS AND ACQUIRERS INTERNATIONAL HOLDING. BANKS AND ACQUIRERS INTERNATIONAL HOLDING retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document...
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