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■ If you are using WAN via an Ethernet cable, then perform step 3 onwards.
2. If you are connecting through a coaxial cable, connect one end of a coaxial cable to the
Cable connector on the rear panel of your G54 and the other end to a cable wall outlet or
RF splitter (not included).
3. If you are using WAN via Ethernet cable, connect the other end of the Ethernet cable (not
included) from the WAN provider to the 10G Ethernet port on the rear panel of your G54.
4. Connect one end of the included power supply to the Power port on the rear panel of
your G54 and the other end to an electrical outlet.
Warning: To avoid any damage to your cable modem, use only the power supply
included in your G54 box.
Note: This setup requires a Cable/DSL modem or fiber ONT device connected to
the ISP.
This automatically powers ON your G54. There may be up to a 15 second delay for the
LED on the front panel of your G54 to light up after the power is connected.
Although your computer may be configured to automatically access the Internet, you
should still perform the following connectivity test to verify that the devices are
connected.
5. To proceed further with setting up your G54, follow the on-screen instructions on your
SBC app. For more information, refer to the SURFboard Central Mobile App User Guide
for Wi-Fi Cable modems.
Note: You can also use the WEB GUI interface to complete the set up of your G54.
6. To activate (provision) your G54, contact your service provider, you may have to provide
the HFC MAC ID listed on the Wi‑Fi cable modem label.
Note: For Xfinity Internet, download the Xfinity app for modem activation. For Cox
or Spectrum Internet, enter your service provider's web browser URL:
■ Cox:
http://www.cox.com/activate
■ Spectrum:
7. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on
your computer and type www.surfboard.com or type a valid URL in the address bar and
then press
The ARRIS website or the URL of your choice must open. If the website fails to open,
please contact your service provider for assistance.
8. To ensure you are connected successfully to your G54 Wi-Fi network, you can check for
the front panel LED on your G54 lights up in a sequential order. Refer to the section
panel
for LED status information.
Note:
■ If the LED does not light up and you do not have an Internet connection, you
SURFboard
®
G54 DOCSIS
®
http://spectrum.net/selfinstall
.
Enter
may have to contact your service provider to reactivate your G54 or check for
signal issues.
3.1 Wi-Fi
®
Cable Modem User Guide DRAFT Revision x.1
Chapter 2: Getting started
Front
17
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