Arris SURFboard SBG6900-AC User Manual
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Arris SURFboard SBG6900-AC User Manual

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Summary of Contents for Arris SURFboard SBG6900-AC

  • Page 1 SURFboard ® SBG6900-AC Wireless Cable Modem & Router User Guide...
  • Page 2 (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

  • Page 3: Table Of Contents

    Exit the SBG6900-AC Web Manager ........................... 29 Configuring Your Wireless Network ......................30 Set Up Your Primary Wireless Network ........................30 SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 4 Troubleshooting Tips ..........................63 Solutions .................................... 63 Front Panel LED Icons and Error Conditions ......................64 Warranty Information ..........................66 SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 5 Figure 22 – SBG6900-AC WPS Pairing Button ......................22 Figure 23 – Gateway Login Screen ..........................23 Figure 24 – SBG6900-AC Web Manager Main Screen..................... 24 SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 6: Surfboard® Sbg6900-Ac Wireless Cable Modem & Router • User Guide

    Figure 58 – Status – Product Information Screen ....................56 Figure 59 – Status - Connection Screen ........................57 Figure 60 – Status – Event Log Screen ........................58 SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 7 Figure 62 – SBG6900-AC Reset Button ........................60 Figure 63 – Restore Factory Defaults Screen ......................61 Figure 64 – SBG6900-AC USB Connect Screen ......................62 SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 8: Safety And Regulatory Information

    • Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth- grounded coaxial cable-TV wall outlet. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 9 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 10 (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’ s authority to operate the equipment.
  • Page 11 Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 12 Name and Password www.arris.com/consumer CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.

  • Page 13: Getting Started

    Software License Contains the software license, warranty, and & Regulatory Card safety information for the SBG6900-AC SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 14: Additional Items Needed (Not Included)

    10.4 or higher ® • UNIX ® • Linux Contact Information For technical support and additional ARRIS product information: • Visit the ARRIS Support website: www.arris.com/consumer • Call ARRIS Technical Support: 1-877-466-8646 SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1...

  • Page 15: Product Overview

    : Non-bonded downstream Scanning for an downstream (receive) channel is connected. channel connection. Blue*: High-speed Internet connection with bonded downstream channels. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 16 Amber : Flashes during the wireless pairing process and lights up SOLID green after five seconds or less. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 17: Wi-Fi Protected Setup (Wps)

    Use the SBG6900-AC WPS Pairing Button for more information. Rear Panel Reset Ethernet Coaxial Cable Power Figure 2 – SBG6900-AC Rear View SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 18: Table 3: Sbg6900-Ac Rear Panel Ports & Connectors

    100 - 240VAC Power connector WARNING! To avoid any damage to your SBG6900-AC, only use the power cord provided in the box. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 19: Gateway Label

    Product Overview Gateway Label Figure 3 – SBG6900-AC Gateway Label The gateway label is located on the bottom of the SURFboard SBG6900-AC. It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support.

  • Page 20: Installing The Gateway

    SBG6900-AC was properly installed and can connect to the Internet. Figure 4 - SBG6900-AC Connection Diagram SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 21: Establish And Verify Network Connectivity

    If the special website did not open, continue with step 4. If it opened, proceed to step 5. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter The ARRIS SURFboard website should open. If it did not open, do one of the following: Troubleshooting Solutions for more information.

  • Page 22: Setting Up A Wireless Network Connection

    Setting Up a Wireless Network Connection ARRIS recommends that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must already have access to a high-speed Internet service in your home before you can set up a wireless network connection or connect wireless devices to the SBG6900-AC.

  • Page 23: Figure 5 - Gateway Login Screen

    Figure 6 – SBG6900-AC Quick Start Wizard Opening Screen 5. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 24: Figure 7 - Sbg6900-Ac Quick Start Wizard Welcome Screen

    Change Your Wireless gateway label when installing the SBG6900-AC for the first time. See Network Name (SSID) for more information. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 25: Figure 9 - Sbg6900-Ac Quick Start Wizard-Step 3 Of 7 Screen

    Note : ARRIS recommends that you change the default Wi-Fi Security Key to a more secure wireless Prevent Unauthorized password to protect your wireless network from unauthorized access. See Access for more information.

  • Page 26: Figure 10 - Sbg6900-Ac Quick Start Wizard-Step 4 Of 7 Screen

    Make sure to repeat the same username and password in their respective fields. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 27: Figure 12 - Sbg6900-Ac Quick Start Wizard-Step 6 Of 7 Screen

    Wait for your wireless network settings to be saved. When complete, the Settings Applied screen will open. Figure 13 – SBG6900-AC Quick Start Wizard-Step 7 of 7 Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 28: Set Up A Wireless Network Using Your Computer

    : Move your cursor over the icon to display its name. If the icon is not visible, click Show hidden icons button shown below. Figure 14 – Windows Taskbar Icons SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 29: Figure 15 - Sample Available Wireless Networks Window

    The default SSID is also listed on the gateway label on the bottom of your SBG6900-AC. Figure 16 – Select Wireless Network Window SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 30: Figure 17 - Network Connection Window

    SBG6900-AC Web Manager, enter that password here. 6. Select Hide characters and then click OK to encrypt (or hide) your network Security key (or network password). SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 31: Connect Using The Windows Control Panel

    2. Click Network and Sharing Center to open the Network and Sharing Center window. Figure 19 – Control Panel-Network and Sharing Center Window SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 32: Figure 20 - Manually Connect To A Wireless Network Window

    5. Click Manually create a network profile to open another Manually Connect to a Wireless Network window. Figure 21 – Manually Connect to a Wireless Network Window SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 33: Use The Sbg6900-Ac Wps Pairing Button

    Setting Up a Wireless Network Connection 6. Enter the ARRIS wireless network name or SSID (SBG6900AC-xxxxx) for your SBG6900-AC in the Network name field. The SSID name is located on the gateway label on the bottom of your SBG6900-AC. Note...

  • Page 34: Test Your Wireless Network Connection

    ) in the address bar and then press www.surfboard.com Enter If the website did not open, please call ARRIS Technical Support for assistance. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 35: Using The Gateway Web Manager

    : You must use the default user name and password (listed below) to log in to the SBG6900-AC Web Manager for the first time. For network security purposes, ARRIS recommends that you change the gateway default user name and password after logging onto the Internet and the SBG6900-AC for Change the Default User Name and Password the first time.

  • Page 36: Figure 24 - Sbg6900-Ac Web Manager Main Screen

    Note : The Login Alerts screen will display if you logged in using the default user name and password (see Figure 25). ARRIS recommends changing your username and password for network Change the Default User Name and Password security. See for more information.

  • Page 37: Gateway Web Manager Menu Options

    The SBG6900-AC main menu and related submenu option links are also displayed along the bottom of the SBG6900-AC Web Manager screen. To open a submenu option, click on the link. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 38: Table 4: Sbg6900-Ac Web Manager Main Menu Options

    Configures and monitors the gateway firewall and other network security controls. Help Provides general information to help you set up and configure your home network. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 39: Get Help

    • Click Help on the SBG6900-AC Main Menu bar and then click Overview . Figure 28 – Help Overview Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 40: Help Links

    Click Help on the SBG6900-AC Main Menu bar and then click About from the drop-down list. Each link opens the related network configuration screen. Figure 29 – Help Links Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 41: Field Level Help

    Click Logout located in the upper right corner of the screen above the SBG6900-AC Main Menu buttons. Figure 31 – SBG6900-AC Web Manager Logout Button SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 42: Configuring Your Wireless Network

    2. Click Wireless on the SBG6900-AC Main Menu bar. 3. Click Primary Network Settings from the Wireless submenu options. Figure 32 – 2.4 GHz Primary Wireless Network Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 43: Figure 33 – 5 Ghz Primary Wireless Network Screen

    Security Mode drop-down list: • WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key. Provides the best security for your network (recommended). SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 44: Set Up Wps On Your Wireless Network

    5. Scroll down to the Wi-Fi Protected Setup (WPS) Automatic Security Configuration section. Figure 34 – WPS Setup Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 45: Set Up A Guest Wireless Network

    The wireless network name must be different from any other network name on your home network. You can use any combination of letters (lowercase and uppercase), numbers, and/or special characters (symbols); 32 characters maximum. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 46: Figure 35 – 2.4 Ghz & 5 Ghz Wireless Guest Network Screens

    Configuring Your Wireless Network Figure 35 – 2.4 GHz & 5 GHz Wireless Guest Network Screens SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
  • Page 47 WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network security and requires a user name and password for network logon SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 48: Change Your Wireless Network Name (Ssid)

    For security purposes and quick recognition of your wireless network, ARRIS recommends that you change the default SSID. You should also consider changing the default...

  • Page 49: Change The Wireless Channel

    SBG6900-AC can improve network connectivity (or signal strength) and avoid network interference. By default, your SBG6900-AC is set on Channel 1. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 50: Figure 37 – 2.4 Ghz & 5 Ghz Wireless 802.11 Radio Screens

    Current Channel. Note : ARRIS recommends to use Channel 6 or 11, if it is not listed as the Current Channel. In the Wi-Fi spectrum, there are multiple channels that overlap and thus degrade wireless network performance.

  • Page 51: Protecting & Monitoring Your Wireless Network

    Prevent Unauthorized Access To prevent unauthorized access and configuration to your wireless network, ARRIS recommends that you immediately change the default user name and password after logging on to the SBG6900-AC and connecting to the Internet for the first time.

  • Page 52: Change The Default User Name And Password

    Status Security screen. 6. Check that Change Username is displayed in the drop-down selection box at the top of the screen. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 53: Figure 39 – Status Security-Change User Name Screen

    9. Click Change Username drop-down arrow at the top of the screen to display Change Password. Figure 40 – Change User Password Screen 10. Enter your new user name in the Enter Username field. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 54: Set Up Firewall Protection

    • Click the Firewall-Protection Level menu link at the bottom of the screen. Figure 41 – Firewall Protection Level Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 55: Set Up Parental Control

    : Before setting up any Parental Control filters, you must first set the time zone on your SBG6900-AC for your current location. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 56: Figure 42 – Parental Control-Change Time Zone Screen

    4. Click Apply to set the time zone. 5. Click Create to continue setting up Parental Controls. Figure 43 – Firewall Parental Control Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 57: Set Up Ip Filtering

    1. Click Advanced on the SBG6900-AC Main Menu bar. 2. Click IP Filtering from the Advanced submenu options. Figure 44 – Set Up IP Filters Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 58: Set Up Mac Filtering

    8. Repeat for each MAC Address that you want to remove from the list. 9. Click Clear All button to delete all MAC addresses from the address list. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 59: Set Up Port Filtering

    6. Select Enabled to activate the selected IP port filters. Otherwise, leave unchecked. Figure 46 – Advanced Port Filtering Screen SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 60: Set Up Port Triggers

    9. Enter a unique name in the Description field for that port. 10. Select On to enable IP port triggers or Off to disable them. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 61: Set Up Port Forwarding

    IP address for sending traffic to those ports. If you only want a single port specification, enter the same port number in the start and end locations for that IP address. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 62: Figure 50 – Create Forwarded Ports Screen Or Advanced Port Forwarding Screen

    9. Select On to enable port forwarding or Off to disable it. 10. Click Apply. 11. Click Add to insert the service in the Port Forwarding table. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 63: Figure 51 – Commonly Used Forwarded Ports List

    13. Optional step: Enter a new name in the Description field to change the name for the server you are creating. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 64: Set Up The Dmz Host

    If you do not reset the IP address, that computer will be exposed to the public Internet. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 65: Set Up Firewall Event Log Notifications

    : The SysLog server must be on the same network as the Private LAN behind the Configuration 192.168.0.x Manager (typically SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 66: Figure 55 – Firewall Remote Log Screen

    : Normally, the IP address of this SysLog server is hard-coded so that the address always agrees with the entry on this page. 6. Click Apply. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 67: Managing Your Gateway And Connected Networks

    3. Click Device Status button to open the SBG6900-AC Device Status screen. Figure 57 – Device Status Screen 4. Click Close to exit. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 68: View The Gateway Product Information

    1. Log in to the SBG6900-AC Web Manager. 2. Click Status on the SBG6900-AC Main Menu. 3. Click Connection from the Status submenu options. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 69: View The Gateway System Event Logs

    1. Log in to the SBG6900-AC Web Manager. 2. Click Status on the SBG6900-AC Main Menu. 3. Click Event Log from the Status submenu options. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 70: Back Up Your Gateway Configuration Settings

    You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want. ARRIS highly recommends that you perform the gateway configuration backup using the SBG6900-AC default login username and password.

  • Page 71: Restore Your Gateway Configuration Settings

    5. Click Restore. The message, “This action requires a reboot.” will display. 6. Click OK. The gateway will automatically reboot and the gateway configuration settings will be reset. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 72: Reset Your Gateway Configuration Settings

    Reset button Figure 62 – SBG6900-AC Reset Button 2. Press and hold for 15 seconds and then release. Note : For network security purposes, ARRIS recommends that you change the gateway default password. See Change the Default Password for more information.

  • Page 73: Reset Gateway Using The Web Manager

    8. Click Reboot. 9. Log back in using the default username and password. ο Username: admin ο Password: password SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 74: Set Up Your Usb Storage Device

    6. Select Enable in the DLNA Media Server field to make your connected USB device accessible to the other devices on your home network. 7. Click Apply. SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 75: Troubleshooting Tips

    • Check that the Power, Online, and Wireless LEDs on the gateway front panel are lit (solid). • If none of the above solutions resolves the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. Cannot Send or Receive •...

  • Page 76: Front Panel Led Icons And Error Conditions

    • Check the IP address. Call your service provider if you need an IP address. • If none of the above solutions resolve the problem, contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for further assistance. Wireless Devices cannot •...
  • Page 77 USB device is not detected USB device is not connected Rear & Front SURFboard® SBG6900-AC Wireless Cable Modem & Router • User Guide 365-095-27293 x.1 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.

  • Page 78: Warranty Information

    What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
  • Page 79 Warranty Information IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT...
  • Page 80 ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-27293 x.1 06/15...

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