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Related Manuals for Arris Touchstone CM9200
Summary of Contents for Arris Touchstone CM9200
- Page 1 Touchstone CM9200 Cable Modem User Guide, STANDARD Revision 1.0...
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Page 2: Commscope Legal Statements
Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners. -
Page 3: Table Of Contents
Set up your computer to use the Cable Modem............19 Indicator lights for the CM9200.................19 Use the Reset button....................21 Chapter 6: Troubleshooting..............23 The Cable Modem is plugged in, but the power light is off.........23 Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... - Page 4 I'm not getting on the Internet..................23 I can get on the Internet, but everything is slow............24 I'm not getting 2.5 Gbps speeds.................. 24 Appendix A: Glossary................25 Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0...
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Page 5: Chapter 1: Safety Requirements
Chapter 1 Safety requirements The ARRIS Cable Modem complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION: Risk of shock. Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! ■... - Page 6 ■ Do not mount the Cable Modem on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0...
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Page 7: Chapter 2: Get Started
Get started Introduction The Touchstone CM9200 Cable Modem provides high-speed access to the Internet and other online services on your home network. You can use your CM9200 to connect a computer directly to your home or small business LAN through an Ethernet connection. -
Page 8: What's In The Box
(with connectors); use it to connect the splitter to the cable outlet and then connect the Cable Modem and TV to the splitter. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 9: Contact Your Service Provider
CM9200, but may not be able to make maximum use of CM9200 throughput. ■ CPU: P4, 3GHz or faster. ■ RAM: 1GB or greater. ■ Hard drive: 7200 RPM or faster. ■ Ethernet: 2.5Gbps (2500Base-T or 2.5GBase-T). Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 10: Windows
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet LAN connection must be available. About this manual This manual covers the Touchstone CM9200 Cable Modem. The model number is on the label affixed to the Cable Modem. 1. Model Number... -
Page 11: What About Security
Get support If you need assistance with your ARRIS product please contact your service provider. For additional technical information and product user guides please visit the ARRIS Support website at http://www.arris.com/consumers. -
Page 12: Chapter 3: Install And Connect Your Cable Modem
You need only follow the instructions in this section to install and connect the Cable Modem. CAUTION: Risk of equipment damage. Only qualified installation technicians should connect the Cable Modem to house wiring. Front panel The front of the CM9200 has the following indicators. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 13: Rear Panel
Chapter 3: Install and connect your Cable Modem 1. Power: Indicates whether power is available to the device. 2. Internet: Indicates Internet data transmission status. Rear panel The rear of the CM9200 has the following connectors and controls. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 14: Choose An Installation Location
Cable Modem. A large number of splitters can slow down the Internet connection. ■ If you are connecting devices to the Ethernet ports, can you easily run cables between the Cable Modem’s location and those devices? Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 15: Desktop Mounting Instructions
Modem, and the other end to the Ethernet port on a computer, Ethernet hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Cable Modem package. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 16: Chapter 4: Configure Your Ethernet Connection
3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window appears. 4. Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 17: Configure Tcp/Ip For Windows 7, Windows 8, Or Windows 10
If you are using TCP/IPv4, go to step 5.If your service provider requires TCP/IPv6, go to step 8. 5. Choose Using DHCP from the Configure IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. 7. Close the System Properties application. TCP/IPv4 configuration is completed. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... - Page 18 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10. Close the System Properties application. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0...
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Page 19: Chapter 5: Operate The Cable Modem
Follow the instructions in the information packet supplied by your service provider. Contact your service provider if you need help setting up your computer. Indicator lights for the CM9200 The Cable Modem has LED indicator lights to assist in troubleshooting. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... - Page 20 Patterns: other operation Light patterns during other operation State Power Online Network access denied Flashing blue and white Power failure Firmware downloading Both lights flash blue in unison Cable modem startup sequence Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0...
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Page 21: Use The Reset Button
Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Note: The rear panel power switch can also be used to power cycle the unit. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... - Page 22 2. Cable: Connector for the coaxial cable. 3. Ethernet connector: Connector for use with a computer LAN port. 4. Power: Connector for the power cord. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0...
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Page 23: Chapter 6: Troubleshooting
Check to be sure that you are using the right type of Ethernet cable. Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to an Ethernet hub. Press the Reset button on the back of the Cable Modem. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 24: I Can Get On The Internet, But Everything Is Slow
Finally, double-check the NICs between your CM9200 and your client device to be sure that they are capable of speeds up to 2.5 Gbps. These NICs might be creating a bottleneck. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... -
Page 25: Appendix A: Glossary
An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Cable Modem. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0... - Page 26 Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable" and the connectors as "RF connectors." RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0...
- Page 27 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone CM9200 Cable Modem User Guide STANDARD Revision 1.0...
- Page 28 Corporate Headquarters CommScope · Hickory · North Carolina · 28602 · USA T: 1-828-324-2200 www.commscope.com...